TrustRadius Insights
Glia's product has proven to be a valuable tool for customer service inquiries, with customers experiencing shorter wait times and a …
Overview
What is Glia?
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context…
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What is Glia?
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://go.salemove.com/Pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Glia AI Video Demo (Midori)
YouTube
one minute demo of glia
YouTube
Glia Health Demo
YouTube
FinovateWest Digital / Glia Demo
YouTube
GLIA at Finovate Europe 2019 [Fintech Power 50 INTERVIEW]
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Glia?
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.
Glia Features
- Supported: Website visitor identification and segmentation
- Supported: OmniChannel communication across chat, audio, and video
- Supported: Visual engagement through CoBrowsing and live web observation
Glia Screenshots
Glia Video
SaleMove Co-Founder & CEO, Dan Michaeli, demonstrates how SaleMove enables an unbroken customer journey.
Glia Integrations
Glia Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Glia Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 15% |
| Enterprises (more than 500 employees) | 80% |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Glia's product has proven to be a valuable tool for customer service inquiries, with customers experiencing shorter wait times and a decrease in call volume. Users have found Glia's platform to provide a seamless experience, allowing them to start with a chat and easily upgrade to an audio or video call. It has been particularly helpful in troubleshooting online banking issues, bridging the gap for customers who prefer chat over speaking to a person. The software enables efficient handling of multiple interactions concurrently and even offers an SMS texting feature, improving efficiency and servicing options for customers. Additionally, Glia's ability to detect when an operator or visitor disconnects has helped improve quality assurance statistics and provide better customer service. The product also provides great insights into customer engagement and behavior, allowing for better assistance and understanding of customer needs. Supervisors have found value in Glia's ability to collect all customer engagements into one portal and aggregate the data in visually appealing graphs, enabling them to monitor team progress and make rapid decisions. The features like cobrowsing and screenshare offered by Glia allow for a more personalized and educational customer experience. Overall, Glia has been successful in providing quick responses, reducing call volume, offering real-time support, simplifying technical support for digital banking, enhancing the user experience through pop-up bubbles and chat functions, identifying fraudulent logins through login tracking, and reintroducing businesses to their customers by providing innovative ways for instant gratification and quick answers.
User-Friendly Interface: Many reviewers have found the user interface of the platform to be very user-friendly, making it easy for them to navigate and perform tasks efficiently. This positive experience likely contributed to their satisfaction with the overall platform.
Prompt Help Desk Support: The help desk provided by the platform has been highly praised by users for being top-notch and very prompt in responding to their needs. This quick and efficient support greatly contributes to a positive experience for users.
Reliability and Stability: Users have appreciated the rarity of downtime with the platform, indicating that it is reliable and stable. This reliability likely allows users to carry out their tasks without interruptions or delays.
Lack of Communication on Feature Enhancements: Some users have expressed frustration over the lack of communication regarding the status of feature enhancements. They feel that there is a lack of transparency and updates from the company, leaving them uncertain about when new features will be implemented.
Inadequate Support Responses: Users have encountered issues with support responses not being helpful or specific to their inquiries. They have mentioned receiving generic or irrelevant answers, which hinders their ability to resolve problems efficiently.
Issues with Audio/Video Implementation: Several users have experienced multiple issues with the implementation of audio/video on the platform. They have reported problems such as poor audio quality, video freezing, and difficulties in establishing connections.
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