Overview
What is Global Help Desk Services, Inc?
The vendor states enterprise organizations partner with GHDSi to significantly improve their level of IT service, maturity and percentage of tickets resolved at the help desk. They further state first-call resolution is a priority to return customer's employees to work…
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- Tech Details
What is Global Help Desk Services, Inc?
The vendor states enterprise organizations partner with GHDSi to significantly improve their level of IT service, maturity and percentage of tickets resolved at the help desk. They further state first-call resolution is a priority to return customer's employees to work more quickly, relieve their Tier 2 and 3 technical teams/resolver groups to increase customer satisfaction and the reputation of the IT department as a whole.
- 100% US-based and operated (only located in the US and agents do not work remotely)
- Service delivery is the only service offering, no other IT services nor products
- Process improvement program to drive added capacity into other areas of IT
- Founded 2001, after a long history as an internal enterprise department at a Fortune 500 company
- Small agent teams contribute to end user experience (supports internal culture fit), so end users do not realize they are working with an outsourcer
- Agent quality assurance program to ensure agents and agent teams are rewarded based on quality not quantity nor call volume. Only quality drives excellence.
- Predicable, repeatable, scalable, and flexible process and working
Global Help Desk Services, Inc Competitors
Global Help Desk Services, Inc Availability
Geography | United States |
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Supported Languages | English, Spanish, Others upon request |
Global Help Desk Services, Inc Customer Size Distribution
Consumers | 0% |
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Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 0% |
Enterprises (more than 500 employees) | 100% |