Name: Mobile Payment Processing with the OpenEdge Mobile EMV App
Uploaded: 2017-06-22T17:52:20.000Z
Duration: 1 min
Description: Mobile Payment Processing with the OpenEdge Mobile EMV App

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### Payment Processing
User sentiment regarding Global Payments Integrated's payment processing capabilities is quite polarized. While some users appreciate the ease of use, integration with other software, and competitive rates, others express dissatisfaction with unexpected high fees, misleading sales tactics, and issues with specific payment methods like CASHAPP. The feedback suggests that there is a lack of consistency in the experiences users have had with Global Payments Integrated's payment processing services.

### Fees and Charges
The feedback regarding Global Payments Integrated's fees and charges is predominantly negative, with users highlighting concerns about high fees, unexpected charges, and lack of transparency. Customers have expressed frustration over add-on services being included without their knowledge, leading to disputes over the necessity of these additional costs. Some users have also criticized the company for implementing fee increases without adequate notice, resulting in financial strain for businesses. In summary, the consensus among reviewers is that Global Payments Integrated's fees and charges structure leaves much to be desired in terms of clarity and fairness.

### Account Management
User sentiment regarding Global Payments Integrated's account management functionality is varied. While some users have encountered challenges such as delays in setting up services and changing bank accounts, as well as issues with fund disbursement and chargebacks, others appreciate the ease of billing tracking and payment options offered. The integration with EHR systems and competitive rates are highlighted as positive aspects, contributing to a mixed overall perception of the platform's account management capabilities.

### Customer Support
Users generally express dissatisfaction with Global Payments Integrated's customer service capabilities. The reviews highlight recurring issues such as long hold times, unresponsive customer service representatives, and billing errors. Customers have reported difficulties in reaching customer service and have expressed frustration over unresolved issues and unexpected charges. Despite some positive experiences with customer service resolving issues, the overall sentiment leans towards a lack of effective and reliable support from Global Payments Integrated.

### Sales and Marketing
User feedback on Global Payments Integrated's sales approach is varied and includes concerns about transparency, misleading promises, and issues with communication. Some customers expressed dissatisfaction with the discrepancy between the rates promised by sales representatives and the actual charges incurred. There were also complaints about the lack of clarity regarding additional fees and charges, leading to frustration and a sense of being misled. Despite some positive interactions with friendly staff, the overall sentiment leans towards skepticism and a desire for more straightforward and honest sales practices.

### Technical Support
Users have expressed significant dissatisfaction with Global Payments Integrated's technical support services. Reviews highlight instances of poor customer service, unprofessional behavior from technical support representatives, and a lack of responsiveness to customer needs. Customers have reported difficulties in getting timely assistance and resolving technical issues, leading to frustration and ultimately impacting their decision to seek alternative vendors. The consensus among users is that Global Payments Integrated's technical support capabilities fall short of expectations, with several negative experiences overshadowing any positive aspects of the service.

Global Payments Integrated has proven to be a valuable solution for many users who have integrated it with their practice management software to process online payments. By leveraging this software, users have been able to streamline their payment processing workflows and improve the efficiency of their businesses. The affordability aspect of Global Payments Integrated has been particularly appealing to users, as it offers a cost-effective alternative to other online payment processors in the market.

Another important business problem that Global Payments Integrated helps solve is its compatibility with legacy transaction processing systems in the banking and finance domain. Major players in the industry, such as JP Morgan and Wells Fargo, have utilized this software to integrate seamlessly with their existing infrastructure. This compatibility allows these organizations to leverage the benefits of Global Payments Integrated without having to undergo significant system overhauls.

However, it is important to note that some users have experienced challenges with customer service and technical support while using Global Payments Integrated. Issues ranging from a lack of support to unprofessional behavior from support staff have been reported by customers. Additionally, hidden fees and add-on services without proper notification have caused frustration and financial loss for some users.

Furthermore, the setup process can be time-consuming, and making changes like updating bank account information can be a lengthy process. Although the software generally performs reliably, occasional issues such as inconsistent acceptance of American Express cards have been reported. Some users feel that the company lacks direct communication and transparency regarding monthly fees.

Despite these challenges, there are users who have found Global Payments Integrated easy to use, reliable, and suitable for their payment processing needs. They appreciate its affordability and its ability to integrate smoothly with their practice management software. For these users, Global Payments Integrated has helped them solve key business problems related to payment processing efficiency and cost-effectiveness.

Global Payments Integrated helps businesses deliver secure and personalized payment solutions, allowing developers of business management solutions to accept payments through their systems and add value to their software. The Global Payments Integrated platform provides custom payment solution integration – accommodating the swiftly-shifting ways consumers pay for goods and services. With their payment processing platform, Global Payments Integrated helps business management software companies through embedded commerce services.

Rebilly is a subscription billing and payment orchestration platform from the company of the same name headquartered in Austin, offering an API connecting  to a variety of payment gateways that enable users to offer different payment options and supporting preferred payment gateways and optimizing profits with smart routing.

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Rebilly

Global Payments Integrated

Payment Orchestration

Global Payments

Why OpenEdge for Payments Technology

Payments processing and the technology driving it are complex. We get that. It’s why we’re here. OpenEdge helps software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated payments division of Global Payments, we’re driving innovation for businesses within the systems they use to run their operations – adapting, scaling and simplifying how payments are processed. For more, visit https://www.openedgepayment.com/.

Mobile Payment Processing with the OpenEdge Mobile EMV App

The OpenEdge Mobile EMV App is quick and easy to use. For more on mobile solutions from OpenEdge, visit https://www.openedgepayment.com/en/solutions/mobile-solutions.

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Payment Orchestration Platforms

Global Payments Integrated
Formerly OpenEdge Payments

Overview

What is Global Payments Integrated?