Name: Glow
Author: Glow

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Image Recognition

JavaScript Frameworks

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Outsourcing (USA)

Data Lakehouse

Data Masking

Data Privacy Management

Ethernet Switches

Fraud Detection

IT Asset Disposal

IT Asset Management

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Security

Routers

Software Distribution

Tape Storage

Technology Business Management

Threat Hunting

Wireless LAN

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Click Fraud

Content Management

Digital Signage

Email Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Presales

Trade Promotion Management

Sales

Animation

Equipment Rental

InsurTech

Insurance Policy Administration Systems

Laboratory Information Management

Lease Management

Legal Billing

Vertical-Specific

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Glow has become a valuable tool for users managing multiple sites, offering them a single dashboard to streamline their site management tasks. This functionality has been highly appreciated by users, as it saves them significant time and effort. By allowing users to handle all their sites in one place, Glow eliminates the need for logging in and out of different platforms, ultimately enhancing efficiency and productivity.

One of the key business problems solved by Glow is the ability to demonstrate the value of their work to clients. Users have found that Glow helps them showcase their expertise and diligence in maintaining client websites. They can easily highlight the background maintenance and security aspects that are essential but often go unnoticed by clients. With this ability, users can effectively communicate the value they bring to their clients' websites, building trust and enhancing client relationships.

Another prominent use case of Glow is its ability to facilitate the management of care plans offered to clients. Users have found that having multiple sites consolidated in one place makes it practical and efficient to manage care plans for their clients. This feature allows them to provide consistent support and maintenance across all client websites, ensuring a high standard of service delivery.

Glow also aids users in optimizing their workflow by saving them time in managing client website plugin updates. The software automates the process, eliminating the need for manual updates on each individual site. This time-saving benefit enables users to focus on higher fee-paying work, such as strategic website improvements or other revenue-generating activities. It not only enhances productivity but also contributes to the overall profitability of their business.

Lastly, Glow's ticket support system has proven invaluable for users in efficiently managing client technical issues. With this feature, users can promptly respond to client concerns and provide timely support whenever needed. This improves customer satisfaction and strengthens user's ability to deliver exceptional customer service.

Overall, Glow addresses several business problems faced by users in managing multiple websites, including time-consuming site management tasks, demonstrating value to clients, managing care plans efficiently, optimizing workflow, and providing timely support.

Wide range of features: Users have praised Glow for its wide range of features, with many reviewers stating that the app offers everything they need to efficiently manage multiple WordPress websites. Some users have specifically mentioned the ticketing system, bulk updates, uptime monitors, security suggestions, reporting, and backups as standout features. 

Excellent support system: The support system provided by Glow has received high praise from users. Many reviewers have expressed their appreciation for the responsive and supportive assistance they receive whenever they need help. This feature is seen as a significant advantage of Glow compared to other similar tools.

Automatic report generation: Users value the automatic report generation feature in Glow as it enhances transparency and communication between agencies and their clients. Reviewers have highlighted how this feature allows clients to see where their support budget is being allocated and keeps them informed about the status of their websites without requiring manual effort from the agency or developer managing their site.

1. Challenging initial set-up process: Some users have found the initial set-up process of Glow to be challenging, expressing a desire for it to be made easier.

2. Lack of customization options for reports: Several reviewers have mentioned that there is a lack of customization options for reports in Glow, indicating a desire for greater control in this area.

3. Occasional connection issues with WordPress: A few clients have reported occasional failures in the connection between Glow and WordPress, although it has been noted that this can be resolved by manually uploading the plugin.

Glow is a comprehensive app designed to assist agencies and developers manage multiple WordPress websites. With its focus on helping users manage ongoing website maintenance tasks, the app provides a single location from where the user can attend to client queries, schedule monitoring operations, perform bulk updates, and more. By creating such an efficient interface, Glow helps increases productivity at scale.

In addition to being extremely useful for managing multiple clients across several websites in one dashboard-like interface, Glow is also beneficial for improving communication between agencies and their clients. The app generates crucial reports that display data highlighting changes made per request by clients which demonstrates the value of maintaining healthy quality sites with excellent up-time. Also embedded within the application are password managers and security updates capabilities that help prevent any unauthorized access to client sensitive data all while ensuring proper functionality of business elements on each website managed within Glow platform. Overall, using Glow streamlines management of multiple websites making it useful as an essential tool in effective website maintenance for modern-day businesses who seek scalable web solutions.

Glow Free Plan

Glow Premium Plan

Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

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Essentials

Standard

Premium

Intuit Mailchimp

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Glow

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

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On the My Projects dashboard, users can manage their projects by creating folders to hold their surveys.

Inside a Project Folder, users can select which survey they wish to edit, preview, share or analyse response results.

From the Survey Kits dashboard, users can access a variety of survey templates to streamline their survey creation process. By using a template, users can deploy a survey in as little as 15 minutes.

Users can edit, preview, deploy and analyse their survey all within the same screen.

When users click on a question within their survey, a pop up appears to enable them to edit that particular question.

Users can access a range of bespoke industry reports with prepackaged insights to deepen their knowledge across a variety of topics.

Glow was founded by a former PricewaterhouseCoopers director who saw a need to democratise research so that businesses without vast resources could compete in an increasingly data driven world. Our unique platform, which we liken to a customer insights ecosystem, brings together all the tools and resources you need to both understand your customers and engage with them.

We make it our mission to enable research to be easier, more cost-effective, enjoyable and impactful for SMEs.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

Glow

Overview

What is Glow?