Name: Gnatta
Author: Gnatta

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Cross-Browser Testing

Functional Testing

PHP Frameworks

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Case Management

Collaboration

Contract Analysis

Whistleblowing

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Data Preparation

Data Warehouse

DevOps

Embedded Database

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Managed Security Service

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Sensitive Data Discovery

User Virtualization

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Identity Threat Detection & Response Software

Security

Apparel

Aviation

Direct Secure Messaging

Geographic Information

Healthcare Learning Management

Intelligent Document Processing

Mental Health

Practice Management

Simulation

Text Analysis

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Apptentive

Salesforce Service Cloud

Salesforce

Zendesk Suite

Zendesk

Intercom

Freshdesk

Freshworks Inc

ConnectWise PSA

ConnectWise

Spiceworks Help Desk

Spiceworks Ziff Davis

Oracle Service

Oracle

LiveAgent

QualityUnit, LLC

Zoho Desk

Zoho

Gnatta has proved to be an invaluable tool for handling customer services at scale. Users have been able to seamlessly handle interactions across various communication channels, such as tweets, Facebook messages, SMS messages, and email. This agnostic approach to communication channels has allowed users to efficiently manage customer inquiries and support requests without the hassle of switching between different platforms. 

One of the main business problems that Gnatta solves is providing users with control and visibility over registered interactions. Users can easily track where interactions come from and keep a record of who has been assisted, which greatly facilitates team collaboration. With Gnatta, businesses are able to streamline their customer service operations and ensure that no customer falls through the cracks.

Another key benefit of using Gnatta is its robust analytics capabilities. Users are able to gain insights into all prospecting and service activities carried out on their site. This not only helps in organizing and updating contact lists from various channels like the website, Instagram, email, and Facebook but also provides valuable data for improving customer engagement and satisfaction.

By implementing Gnatta for handling customer interactions on channels like Facebook, Twitter, SMS, and email, users have witnessed substantial improvements in response times. Customers have been quick to provide positive feedback on the improved service they receive. This software enables businesses to deliver efficient and timely responses, ultimately enhancing the overall customer experience.

Users also highly commend Gnatta's support and onboarding team for their quick and attentive assistance. Whether it's addressing queries or resolving any issues encountered during implementation or usage, customers have found the support team to be reliable and helpful.

Overall, Gnatta fulfills all the requirements users have for customer experience and social media management. Its intuitive interface coupled with its ability to handle interactions at scale makes it an indispensable tool for businesses looking to streamline their customer service operations and ensure timely and effective communication across multiple channels.

Gnatta is a cloud-based CCaaS (Contact Center as-a-Service) software that helps businesses to improve their customer service by offering efficient and effective communication management. This platform's interaction-first methodology groups related queries automatically, which improves response time and enhances customer satisfaction across any communication channel.

Gnatta offers unique features, customization options, and automation tools for an optimal user experience. The SLA system routes incoming messages based on priorities and rules in real-time to available agents who can respond quickly. Gnatta provides a 360-degree view of the customer profile from multiple channels such as Instagram, Facebook, Twitter, email, among others, on one centralized platform. It also comes with a comprehensive workflow engine that offers complete freedom to customize the customer journey to ensure high-quality engagement. With per-seat pricing and cross-industry applicability covering retailing services industries like utilities or finance; it combines all essential elements necessary for effectively managing your call center needs while ensuring proper usage of resources at the same time.

Starter

Lite

Premium

Professional

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Starter Suite

Unlimited

Unlimited+

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Gnatta

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Help Desk Software

Gnatta

Overview

What is Gnatta?