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Gnatta has proved to be an invaluable tool for handling customer services at scale. Users have been able to seamlessly handle interactions …
Starting at $30
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What is Gnatta?
Gnatta is a cloud-based CCaaS (Contact Center as-a-Service) software that helps businesses to improve their customer service by offering efficient and effective communication management. This platform's interaction-first methodology groups related queries automatically, which improves response time...
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Starter
$0
Cloud
Lite
$30
Cloud
per month
Premium
$55
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://gnatta.com/pricing/gnatta-vs…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30
Product Details
- About
- Competitors
- Tech Details
What is Gnatta?
Gnatta is a cloud-based CCaaS (Contact Center as-a-Service) software that helps businesses to improve their customer service by offering efficient and effective communication management. This platform's interaction-first methodology groups related queries automatically, which improves response time and enhances customer satisfaction across any communication channel.
Gnatta offers unique features, customization options, and automation tools for an optimal user experience. The SLA system routes incoming messages based on priorities and rules in real-time to available agents who can respond quickly. Gnatta provides a 360-degree view of the customer profile from multiple channels such as Instagram, Facebook, Twitter, email, among others, on one centralized platform. It also comes with a comprehensive workflow engine that offers complete freedom to customize the customer journey to ensure high-quality engagement. With per-seat pricing and cross-industry applicability covering retailing services industries like utilities or finance; it combines all essential elements necessary for effectively managing your call center needs while ensuring proper usage of resources at the same time.
Gnatta Features
- Supported: Automated SLA Routing
- Supported: Omnichannel Communication
- Supported: Social Media Management
- Supported: Call Centre Management
Gnatta Competitors
Gnatta Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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- Business Problems Solved
Gnatta has proved to be an invaluable tool for handling customer services at scale. Users have been able to seamlessly handle interactions across various communication channels, such as tweets, Facebook messages, SMS messages, and email. This agnostic approach to communication channels has allowed users to efficiently manage customer inquiries and support requests without the hassle of switching between different platforms.
One of the main business problems that Gnatta solves is providing users with control and visibility over registered interactions. Users can easily track where interactions come from and keep a record of who has been assisted, which greatly facilitates team collaboration. With Gnatta, businesses are able to streamline their customer service operations and ensure that no customer falls through the cracks.
Another key benefit of using Gnatta is its robust analytics capabilities. Users are able to gain insights into all prospecting and service activities carried out on their site. This not only helps in organizing and updating contact lists from various channels like the website, Instagram, email, and Facebook but also provides valuable data for improving customer engagement and satisfaction.
By implementing Gnatta for handling customer interactions on channels like Facebook, Twitter, SMS, and email, users have witnessed substantial improvements in response times. Customers have been quick to provide positive feedback on the improved service they receive. This software enables businesses to deliver efficient and timely responses, ultimately enhancing the overall customer experience.
Users also highly commend Gnatta's support and onboarding team for their quick and attentive assistance. Whether it's addressing queries or resolving any issues encountered during implementation or usage, customers have found the support team to be reliable and helpful.
Overall, Gnatta fulfills all the requirements users have for customer experience and social media management. Its intuitive interface coupled with its ability to handle interactions at scale makes it an indispensable tool for businesses looking to streamline their customer service operations and ensure timely and effective communication across multiple channels.