Skip to main content
TrustRadius
GoContact

GoContact

Overview

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning,…

Read more
Recent Reviews
Read all reviews
Return to navigation

Pricing

View all pricing
GoContact

GoContact

N/A
Unavailable

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

Alternatives Pricing

Talkdesk

Talkdesk

$85
per month per user
What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Genesys Cloud CX

Genesys Cloud CX

$75
per month
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation

Product Details

What is GoContact?

GoContact Video

Introduction of Go Contact's call center management software

GoContact Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
March 07, 2022

Super satisfied with all the GoContact features

Fabiana Pareja | TrustRadius Reviewer
Fabiana Pareja
Graphic Designer
Mokima - All In One Marketing (Marketing & Advertising, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have loved this software because it allows us to serve our customers quickly and efficiently. Its interface is very simple, the whole software is quite easy to use and could be used quickly by all our agents without any hiccups. The fact that all the information is in the cloud means that we can access it from anywhere.
Pros and Cons
  • Call scripts have helped agents to solve minor problems quickly and easily.
  • You can choose which call to attend, depending on the priority or waiting time that the call has had.
  • Very simple and intuitive software, which has allowed the entire customer service department to handle it smoothly in record time.
  • It does not have a chatbot, which would be very useful to not saturate the system with requests that could be solved in an automated way.
  • The mobile app is well below acceptable, which could not be of much help to us.
  • GoContact's technical support could be improved, as they were late to the requests we demanded.
Likelihood to Recommend
I definitely recommend this software, which has increased sales and our agents have been able to develop their work functions more fluently. Customer service has been improving little by little, allowing the barriers between consumer and agent to be reduced and better communication.
Most Important Features
  • A cloud-based software, allowing access from any computer or mobile device.
  • Very easy to use, simple and very intuitive interface, allowing a better workflow and higher work performance.
  • Seamless integration with other software such as Freshdesk, Pipedrive.
GoContact Feature Ratings
Contact Center Software (13)
93.84615384615385%
9.4
Agent dashboard
90%
9.0
Validate callers
100%
10.0
Outbound response
90%
9.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
100%
10.0
Predictive dialing
100%
10.0
Interactive voice response
90%
9.0
REST APIs
100%
10.0
Call scripts
90%
9.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
100%
10.0
Workforce Optimization (WFO) (9)
94.44444444444444%
9.4
Inbound call routing
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
90%
9.0
Quality management
100%
10.0
Call analytics
90%
9.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
90%
9.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • This software allowed the company to obtain better income, because its simple use, allowed the agents to have better performance in their work. We achieved satisfied customers, allowing them to repeat their purchases with us. We obtained new clients, by the experience of their attention in other users.
October 23, 2020

Go Contact helped us in our business continuity during COVID-19

VĂ­tor Hugo Pacheco | TrustRadius Reviewer
VĂ­tor Hugo Pacheco
Head of Telemarketing
Goldenergy (Utilities, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
GoContact is only used for Telemarketing purposes here at Goldenergy. We use GoContact to manage cold leads and get in touch with prospective customers presenting our product and prices in order to close deals in an outbound or inbound call (if the prospect returns the call). GoContact is also used to keep control of the operations.
Pros and Cons
  • Outbound Campaings
  • Dashboards
  • Scripting
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Likelihood to Recommend
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.

If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
GoContact Feature Ratings
Contact Center Software (12)
83.33333333333334%
8.3
Agent dashboard
80%
8.0
Validate callers
90%
9.0
Outbound response
100%
10.0
Call forwarding
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
100%
10.0
Interactive voice response
100%
10.0
REST APIs
N/A
N/A
Call scripts
90%
9.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (6)
85%
8.5
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
90%
9.0
Call analytics
80%
8.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Alternatives Considered
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Support Rating
10
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Usability
8
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Other Software Used
Return to navigation