Overview
What is GoContact?
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning,…
Go Contact helped us in our business continuity during COVID-19
Pricing
What is GoContact?
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Details
- About
- Tech Details
What is GoContact?
GoContact Video
GoContact Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(2)Attribute Ratings
Reviews
(1-2 of 2)Super satisfied with all the GoContact features
- Call scripts have helped agents to solve minor problems quickly and easily.
- You can choose which call to attend, depending on the priority or waiting time that the call has had.
- Very simple and intuitive software, which has allowed the entire customer service department to handle it smoothly in record time.
- It does not have a chatbot, which would be very useful to not saturate the system with requests that could be solved in an automated way.
- The mobile app is well below acceptable, which could not be of much help to us.
- GoContact's technical support could be improved, as they were late to the requests we demanded.
- A cloud-based software, allowing access from any computer or mobile device.
- Very easy to use, simple and very intuitive interface, allowing a better workflow and higher work performance.
- Seamless integration with other software such as Freshdesk, Pipedrive.
- Agent dashboard
- 90%9.0
- Validate callers
- 100%10.0
- Outbound response
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 90%9.0
- REST APIs
- 100%10.0
- Call scripts
- 90%9.0
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 90%9.0
- Quality management
- 100%10.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 100%10.0
- This software allowed the company to obtain better income, because its simple use, allowed the agents to have better performance in their work. We achieved satisfied customers, allowing them to repeat their purchases with us. We obtained new clients, by the experience of their attention in other users.
Go Contact helped us in our business continuity during COVID-19
- Outbound Campaings
- Dashboards
- Scripting
- External SIP Phone method
- Managing DDI's
- Workforce Management
If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
- Agent dashboard
- 80%8.0
- Validate callers
- 90%9.0
- Outbound response
- 100%10.0
- Call forwarding
- 80%8.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- N/AN/A
- Call scripts
- 90%9.0
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 80%8.0
- Recording
- 90%9.0
- Call analytics
- 80%8.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Fast Implementation during COVID19
- Fair Retribution Model
- Techincal Support easy to acess
- Talkdesk, Avaya Business Communications Manager (discontinued) and Alcatel-Lucent OSS