Skip to main content
TrustRadius
GoContact

GoContact

Overview

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning,…

Read more
Recent Reviews
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

Alternatives Pricing

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Return to navigation

Product Details

What is GoContact?

GoContact Video

Introduction of Go Contact's call center management software

GoContact Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
VĂ­tor Hugo Pacheco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoContact is only used for Telemarketing purposes here at Goldenergy. We use GoContact to manage cold leads and get in touch with prospective customers presenting our product and prices in order to close deals in an outbound or inbound call (if the prospect returns the call). GoContact is also used to keep control of the operations.
  • Outbound Campaings
  • Dashboards
  • Scripting
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.

If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Contact Center Software (12)
83.33333333333334%
8.3
Agent dashboard
80%
8.0
Validate callers
90%
9.0
Outbound response
100%
10.0
Call forwarding
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
100%
10.0
Interactive voice response
100%
10.0
REST APIs
N/A
N/A
Call scripts
90%
9.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (6)
85%
8.5
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
90%
9.0
Call analytics
80%
8.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Return to navigation