GoContact Reviews

1 Rating
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Score 9.0 out of 100

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October 23, 2020
Vítor Hugo Pacheco | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Usability

8
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Read Vítor Hugo Pacheco's full review

Feature Scorecard Summary

Agent dashboard (1)
8
Validate callers (1)
9
Outbound response (1)
10
Call forwarding (1)
8
Warm transfer (1)
9
Predictive dialing (1)
10
Interactive voice response (1)
10
Call scripts (1)
9
Call tracking (1)
9
Multichannel integration (1)
9
CRM software integration (1)
9
Inbound call routing (1)
8
Omnichannel inbound routing (1)
8
Recording (1)
9
Call analytics (1)
8
Historical reporting (1)
9
Live reporting (1)
9

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.
Categories:  IP PBX,  Contact Center

GoContact Technical Details

Operating Systems: Unspecified
Mobile Application:No