GoFundMe Charity (formerly CrowdRise)

GoFundMe is well suited for personal appeals where a story can be told and donors feel an immediate result or effect. It is less appropriate for larger mass appeals that are not targeted directly to a specific cause. For example, not good for companies to ask for funding for operating expenses.

So far, I have not had any issues through our corporate account so this is not something I'm too familiar with yet. However, as a donor to other appeals, I've had technical issues and contacted support. They were incredibly supportive and solved my issues immediately. Our team has been able to launch several appeals or requests for funding locally and everything went very smoothly for us.

Crowdrise is great for small non-profits who do not have full-time staff to do the accounting work. It works well for those charities that are looking to get others involved and raise their own money. It has a very easy setup process and it's obvious that they are fully invested in helping all kinds of non-profits.

Crowdrise has been great with their customer support. They have always been helpful and available. They also have several resources on their website that has been useful to other areas of our non-profit. Their relatability has been positive for us and has made us feel taken care of and considered.

If you are looking for basic campaign management software, CrowdRise/GFM would work pretty well for you. Once you know how to work all the functions, it is easy to customize your campaign, integrate with Salesforce (I can't speak to other CRM integrations but I assume there are some) and invite people to join your campaign either through a direct link or social media. If you want a more robust peer-to-peer platform, I'd say GFM can get you about 50% of the way there before you'll need something more in-depth.

So far support has not answered my questions regarding publishing the campaign or why we do not appear in relevant searches, so I can't give it a good rating.