TrustRadius
Gong.ioGong.io - Great tool for note-taking, self-review, and peer learing2018-05-16T23:00:38.642ZGong.io is used to record calls so we can take better notes and review our performance on the phone. It's primarily used by the sales department. The primary value of Gong is that it gives us the opportunity to better review our calls and really drill down into areas where we might need improvement. This has proven to be an invaluable part of our development as sales professionals. Furthermore, Gong allows us to listen to calls so we can go back, take more in-depth notes, and ultimately better relate to our prospects and fulfill customer needs. It's a great tool that I'd recommend to any organization that relies heavily on phone sales.,Usability - It integrates into our meeting software seamlessly and works in the background, not requiring any work or direction from the user. Makes it very simple and easy from a user perspective.
Functionality - Records calls in good quality and offers speech analysis which highlights certain key words or filler words.,I think they could make it a bit simpler to upload a recording made on another app or software to the Gong system. This is possible, but it isn't immediately clear how to do this.
Though it happens pretty quickly, having the completed and analyzed recording sooner after the call would be nice. It sometimes takes 20-30 minutes to get the email notification that your recording is ready for review. Again, not a big problem at all, but would be helpful.,10,Training/Development - The recordings are invaluable educational material and give us the opportunity to review ourselves and learn from others. Especially the highlighting of key words and filler words gives you more insight into what's actually taking place on a call.
Note-Taking - Again, the tool makes note-taking much better. You can go back and listen to a call and drill down on key topics since certain words are highlighted.,,I'm not sure about reports.,Engagio, Spredfast, Google DriveChris HamborskyGong.io makes me better at my job!2018-02-06T20:04:11.422ZGong.io is currently being used in all interactions with prospects and customers. Recently, the company started using Gong.io in a number of our internal meetings for sake of ease in distributing the recordings for those who may have been absent. We can easily transcribe calls, provide recordings to the customers, receive feedback from management, and improve our skill set by leveraging the technology.,Easy to use and implement for recurring calls.
Easy to distribute recordings. No more converting files or uploading to Dropbox, Google Drive, etc.
Easy to solicit feedback internally and therefore improve skill set.,The transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense, unless you were on the call / in the meeting.
The video is often a bit grainy. Typically this isn't an issue if you understand the context of what's taking place on the call, but if you're attempting to read anything that's not size 28 font on a PowerPoint slide, then good luck.
The recordings typically reflect all of the individual lines that are dialed into the calls, but they do not differentiate between multiple people on the same line. Better voice recognition could likely identify how many folks are actually participating in the meeting, making it a bit easier to sift through the recordings for the bits of information that you're looking for from a particular individual.,9,Improved the way we distribute meeting recordings. Far more efficient using Gong.io
Improves skill sets by self-evaluation or 3rd party feedback
Enables absent attendees to revisit the meeting and get information retroactively,Reporting isn't really a function that I use personally. Management likely leverages the data to track activity and create reports on individual talk time to sharpen sales skills.Verified UserHit the GONG more!2017-07-31T21:31:50.295ZUsed for Call Coaching by our Sales and Customer Success teams. This is what we need to help people get at least 1% better every day by making coaching easier and more strategic.,Ease of scheduling -- get alerts on specific types of calls and/or have reps send you calls to review.
Track when "competitors" or "price" issues are at hand and automate coaching for those calls.
Listen to the calls that matter the MOST vs finding the needle in the haystack.,Having an app vs the web version would be a big help.
Sometimes it's tough to track specific words like competitors or redundant words you may want to cut out.,10,Better at handling competitor scenarios.
Saved time with coaching by only focusing on the important tasks and receiving alerts.
Employee efficiency -- able to handle more calls on their own vs needing peers or managers to help.,,Competitor key words
Price
My team's daily calls
Redundant words
Look at the ratio of talking/listening
YES - these reports are EXACTLY what I need.,Salesforce.com, DiscoverOrg, OutreachBrett SoucyGong is a must have in sales and customer success!2017-07-31T21:35:36.510ZToday, we use Gong to record every scheduled conference call that a sales rep has each day for coaching and messaging review.,Converts the call into a transcript to better search for keywords.
Represents the call visually so you don't have to listen to the entire call.
Allows you to watch the WebEx as part of the call.,It's in the works, but the main thing missing is a native mobile app.,10,The ability to find messaging techniques used by reps that need to be fixed.,From what I can tell reporting is an area that could be improved.Mike Lambert
Unspecified
Gong.io
9 Ratings
