Gong

Gong has saved multiples deals for us (both by keeping reps on top of activity and also by allowing us to leverage data and insights from the call like competitors, budget, timelines, etc.

Gong gets a 10/10 in my book.

Rarely used / needed

Gong is best suited for reviewing calls with team members and offering coaching.

Gong offers the ability to create scorecards to track specific types of calls (onboarding, business reviews, etc.). It also offers lots of its own metrics, such as Longest Monologue, that can measure if a team member is speaking for too long and not engaging with clients.

There are several reasons why recommend Gong sales coaching and training platform to someone: To help sales teams improve their communication and selling skills: By analyzing sales calls and meetings and providing insights and guidance, Gong can help salespeople identify areas for improvement and learn how to effectively communicate with prospects and customers. To increase sales and revenue: By helping sales teams become more effective in their roles, Gong can potentially contribute to increased sales and revenue for the organization. To improve the efficiency and effectiveness of sales training: Gong can provide customized training programs and resources based on the specific needs and goals of the sales team, potentially making the sales training process more efficient and effective. To better understand and analyze sales data: Gong can help sales teams track and analyze key metrics and trends in their sales activities, providing valuable insights into what's working and what might need to be adjusted. Overall, if you believe that Gong or a similar platform could benefit a sales team you are working with or are familiar with, it might be worth recommending it to them as a tool to help improve their performance and drive business success.

When evaluating the usability of Gong.io or any other product, it might be helpful to consider factors such as Ease of use: Is the product easy to understand and navigate, with a clear and intuitive user interface? Efficiency: Can users accomplish tasks quickly and efficiently, without having to spend a lot of time learning how to use the product or struggling with its interface?Learnability: Is it easy for new users to learn how to use the product, or does it require a steep learning curve? Error prevention and recovery: Does the product have features in place to help prevent errors, and if errors do occur, is it easy for users to recover and continue working? Overall, the usability of Gong.io or any other product will depend on a variety of factors and can vary from one user to another. It's important for organizations to carefully consider the usability of any tool they are considering implementing, as it can have a significant impact on its effectiveness and adoption by users.

Gong is excellent in terms of sales intelligence and providing actionable steps. I cannot think of a better sales intelligence tool.

Gong is intuitive.
Gong provides actionable insights.

10/10 Would highly recommend if asked by colleagues

Extremely enjoy using Gong.

It has been extremely valuable as an SDR when I first started to listen to old reps and hear how they have become successful. This has continued as I am an account executive now and can listen to seasoned professionals and how they handled discovery calls, demos, pricing discussions, etc. It is also helpful for me if I do not have time to write down notes, I can go listen back to my calls to ensure I am up to speed on my opportunities.

Gong is extremely user-friendly and easy to use! As someone with minimal sales experience, it was easy to pick up on and I continue to learn about new features/functionality to improve myself.

Gong is great for training and reflection with reps. I use it mostly to listen back to my calls, learn from other reps and track keywords.

I think it's intuitive while still being in-depth and detail-oriented. You can easily dial into calls and understand interactions and response rates from prospects.

Gong does everything we need and more - and watch their product roadmap. Gong is on fire!

If Gong is set up properly - and if the staff is well trained, Gong is extremely easy to use.

Well-suited for analysis of selling performance. Where room for improvement exists... talk time ratios, AI recognition of action items, and pipeline updates.

Extremely useful for all the above-mentioned functionality.

Great for recording all calls and easily organizing them. But leaving feedback is awkward.

Calls are easily identified through an effective search function.

Well suited when: - Need deal visibility - Need to coach reps - Need more predictability and scalability in the sales process

Helps uncover aspects of a call with trigger words, such as fillers, pricing, budget, etc.

Gong is well suited for fast-growing tech companies.

It took several trainings for me to get the hang of all the features that are available as there is a bit of a learning curve.

Great platform for a sales team in general.

Usability is common sense for the most part and Gong has a Good UI.

Gong would be great for any seller or account manager to manage his calls and meetings. Being able to document the meeting notes and save them for a later date with zero time waste is a huge benefit for sales personnel and to someone who is meeting with other people on a daily basis and needs such a solution.

It could be better in terms of copywriting. Seems like it does not detect meetings in Hebrew very well. I'm not sure about other languages since I did not give them a shot as of today. With that being said, it allows you to modify the meeting notes so it does bring you value.

If you want to improve your call quality, Gong is the way to go.

Very easy to use. Very intuitive.

Gong is very well suited to teams that have a lot of external and/or customer-facing calls. It is helpful to replace the traditional 'shadowing' learning culture to create an on-demand library where people can learn from each other and hear best practices in calls. It is used heavily in onboarding and by managers.

Very easy to use with minimal questions from end users. Some admin functionality, like trackers or coaching, need more technical explanation, but other than that, easy to use.

Gong is great for those working in virtual client-facing roles like Customer Success, Sales, etc. It may not work for those who conduct most of their business in-person.

Gong highlights tips and tricks as well as areas of improvement so you do not have to spend as much time searching for areas of improvement. You are shown the insights and allowed to use your time more efficiently on fixing those concerns.

Gong is a great tool for sales teams to scale. Onboarding and replicating are made easy via Gong's functionality as you can easily find solutions without having to ask questions. In a mid-market - enterprise space this means individuals can be more self-serving and find answers before consulting others with their product questions. This extends further as you can have your whole organization looking at demonstrations with customers and getting insight that otherwise would be harder to obtain. You can easily benchmark and look at trends in Gong with the tools available and as long as you have the right integrations the deal board delivers consistent results to the sales team.

Gong is a very usable product, the UI is easy and when you know how to set things up, it's simple and effective. Sales team members can easily navigate and search and also find their areas of improvement.

Gong is well suited when you have a team handling multiple types of calls both in terms of meetings vs cold calls as well as platforms, e.g., Google Meet, Teams, and Outreach/Salesloft. It is good for orgs where they need to build out sales enablement fast - as you can create libraries of similar calls focused on a specific use case. It is also good for orgs that are scaling and finding their product fit or adapting to the market - since non client facing teams like product and engineering can also hear what the customers are saying via keyword matches, without needing to watch whole calls or attend.

It is not so well suited to teams in orgs where you have all reps using the same script, know your customer inside out and have everyone doing exactly the same thing. As in this scenario, it is quite expensive. If everyone is already rowing in the same direction for the company - it's perhaps not so essential.

The UI is excellent, and there are rarely any bugs. All the integrations work well and can't fault it there compared to what else is on the market that I have seen.

Gong is great for Customer Success to review calls after the fact, take notes, and share internally or with customers. It's so easy to share after the call, and never having to remember to press record is such a lifesaver.

I often will share recordings internally to get feedback from leadership, share examples with a new CSM, or to share feedback with dev teams. To customers - I will share training calls, feedback from their teams and more.

The ability to search transcripts is amazing, and helps finding specific topics.

A few things I would like to see:
-more translation features, I work with teams outside the US, and sometimes seeing quick transcriptions would be great.
-Pulling in the email of all users that join a call, sometimes I need to grab emails, and it would be great to grab from Gong.

Easy to find calls, easy to search for words in transcripts.

Cons - could be a few less clicks to share; a simple one-click share would be great.

Gong is a great tool for Sales Enablement and for Customer Success meetings. With Gong, we can find out more about our prospect's concerns, needs, and behavior when considering our services and which are the main reasons we win or lose deals. When the prospect becomes a customer, Customer Success can use Gong to identify eventual improvements we have to make in our service and which features the users like the most.

Gong is a user-friendly software, and its design is pretty and appealing. Its layout is well-structured and formatted with a clean design. Also, it displays different filters to easily search for specific calls (by Company, Host, etc). With the Salesforce integration, the user can also search calls in Gong based on Salesforce records, such as Account Name, Opportunity Name, etc.

Customer Success support is really good and the emails are answered quickly. Even if it takes a bit longer, the team join efforts to solve the user issue. The only thing the needs to be set is a live chat.

I love it to help improve my sales craft

very easy to use

It does what it is meant to do. What more can you ask?

Gong is very well suited for any sales or product organization. Through call tracking, you can easily find out where your team is getting hold up on calls or what blockers come up most commonly and make changes to improve your growth. Among product organizations, you can easily find out directly through customers their thoughts and feeling about specific features and your product as a whole.

Gong is extremely intuitive; by just clicking around, you can understand even some of the more sophisticated features that Gong provides, such as reporting, trackers, and integrations with platforms such as Slack. In addition, the help center and community are very robust, and finding an answer doesn't take much time at all.

Sales and Customer Success teams can greatly benefit from this tool. Sales directors can use it to coach their teams, sales reps can use it to learn what to replicate from successful calls, and what to avoid from bad ones.
Customer success reps and directors can use it to find new opportunities they might have missed during the call in real time.
It can also be used as evidence when an issue occurs where it's the customer's word against us.

Set it and forget it. Gong will follow you around and make sure your calls are recorded, analyzed and insights are generated.
Finding calls from colleagues or my own is quick and easy, sharing those calls is also simple and fast.
Gong separates the moments when each person spoke during a call, making review session much easier.