Gong.io Reviews

Gong.io is being used in our commercial and field sales teams. It is only being used within the sales arm of the organization, however, there is a plan of extending it to the customer success, support, and launch teams to give them more insight into the customer's buying journey. It allows us to keep track of calls with our customers and identify key insights throughout the buying process.

Gong.io was initially introduced to the Sales org. We found this solution to be the most efficient and effective platform out there for getting feedback, diving into specific calls without the hassle of downloading, sharing, time stamping and creating unnecessary space on your computers which could then be a security risk depending on what is being discussed. Gong.io provided a slick platform for constant feedback/coaching on calls that allows teams and individuals the chance to listen with a fresh perspective and learn what is working and what isn't and the adjust accordingly saving managers 2-3 meetings a week!

Gong.io is being used by our SMB sales department, which is composed of a team of 20. Right now all our calls are recorded in Gong.io, in which the team and our managers use it to track and monitor performance metrics in relation to our business goals.

It is used by the sales team. Managers use it for coaching and to be able to get insights into rep's calls. Reps use it to analyze their calls to keep track of and have a recorded record of what they are doing and also to learn from past calls and insights provided by Gong.

Gong.io is just being used by our sales team. We're using it to record calls, better understand what top reps are saying, and benchmark our conversations against others on our teams.

Gong.io is being used in our organization by our sales teams to help dissect our discovery calls and demos. We also use it as a recorder to share our demos with prospects. Sales reps use it to listen back to calls and Gong.io very nicely transcribes the entire conversation making it easy to find certain parts of the call with keywords searches. Our managers use it for sales enablements for our reps.

We use Gong for the tracking and review of all customer and prospect discussions. Multiple departments have access in order to share raw information. The biggest issue it solves is reserving information that was not originally extracted from a call that can be reviewed at a later time. Great for poor note takers.

Gong is being used primarily by sales. Our company also uses it across our customer success/account management team. With Gong, we are making sure the company's message is being portrayed accurately and also helping us with training.

We used Gong not only as a call recording software, but also for call sharing, coaching, transcripts, enablement, and resource library. We used it only in the sales department and used it as a replacement for a similar product with less functionality. The feedback functionality was the best feature of the product.

Gong.io is being used across the whole sales department. I am new to my company and Gong.io has been a real game changer. I love listening to demos/calls on my commute to work from top performers. I also love that I can tag my manager in parts of my calls and have her give me feedback. Gong.io has helped me ramp up a lot quicker, with the ability to search for all of our product offerings and listen to specific parts of those calls where reps are pitching that product line. This has allowed me to resort to Gong.io for a lot of my sales related questions versus asking people on my team what they would say in certain situations.

While I don't use Gong.io personally, I am the admin for the software at my company and I provide support to the users. Recording calls with Gong.io has given us a lot of benefits, most notably the ability for the CRO and Head of Sales to listen to the Account Executives' calls. This gives them an opportunity to coach the sellers on very specific things with concrete evidence, as opposed to simply reading email conversations. The transparency Gong.io provides makes our sellers more accountable, which results in improved pitches/performance.

Our sales team uses Gong.io (both Account Executives and Sales Development Reps). We use it to record all our calls so that we can go back and listen to them for coaching, reviewing previous calls in the sales process, training, SDRs tracking opportunities they set up, and remembering action items.

It is being used throughout all organization. The problems it address is feedback. So we can see what terminology and techniques can be said during a call. It can detect specific topics and guide the listening and user throughout the entirety of the call. It is very user friendly!

Gong.io is being utilized across all departments in our organization. It is invaluable to our sales team, as it provides insights that would otherwise be nearly impossible to analyze as easily as Gong.io makes it. Instead of having to be right there listening to the sales team make pitches and taking notes on where to improve, Gong.io calculates that already and provides user-friendly analytics that have increased our procedure exponentially. In other internal meetings the recordings provide a way to reference specific topics without having to search through each call frame by frame, second by second. I would recommend Gong.io to anyone who would like to grow and organize their business.

Currently, Gong.io is being used with our sales and marketing department. I specifically use it to see what trends there are on calls, for self-training (by listening to other calls) as well as for tracking notes/actions. The analytics help us as a team see more as well -- understanding what the heavy topics are and which ones we're missing.

We currently use Gong to: review sales calls and coach our reps, review training calls and coach our customer success team, and share prospect and customer feedback with the product team. Gong helps our sales team be more consistent with the way we consult with prospects and present our solution. It's been really helpful in onboarding new reps. New reps can listen to Gong recordings and hear how our top reps handle specific scenarios.

We use it for sales insight to transcribe and record calls to allow us additional insight into customer conversations.

Gong.io is used to record calls so we can take better notes and review our performance on the phone. It's primarily used by the sales department. The primary value of Gong is that it gives us the opportunity to better review our calls and really drill down into areas where we might need improvement. This has proven to be an invaluable part of our development as sales professionals. Furthermore, Gong allows us to listen to calls so we can go back, take more in-depth notes, and ultimately better relate to our prospects and fulfill customer needs. It's a great tool that I'd recommend to any organization that relies heavily on phone sales.

Gong.io is currently being used in all interactions with prospects and customers. Recently, the company started using Gong.io in a number of our internal meetings for sake of ease in distributing the recordings for those who may have been absent. We can easily transcribe calls, provide recordings to the customers, receive feedback from management, and improve our skill set by leveraging the technology.

Used for Call Coaching by our Sales and Customer Success teams. This is what we need to help people get at least 1% better every day by making coaching easier and more strategic.

Today, we use Gong to record every scheduled conference call that a sales rep has each day for coaching and messaging review.