Gong.io

[Gong.io] is primarily used for our Go To Market team (Sales+Customer Success). It allows us to get granularity on the quality and content of the calls we have with our existing clients as well as prospects. The beautiful thing about [Gong.io] from a selling perspective, aside from all of the valuable metrics and information, is that it allows us to further hone in on our selling approaches so that our message resonates with our prospects.

[Gong.io] has been so helpful for our Customer Success Team! As a CSM it is so much easier to remember what action items I promised the customer. It has been super helpful for training and collaboration across the team. Lastly, it has also helped cross-departmental collaboration because I can use it to listen to sales call to make the transition smoother, to send the product team feature requests, and the support team bugs.

[Gong.io] is being used within our sales unit. Originally, we onboarded the platform to help with coaching. We used to download zoom recordings and listen to the entire session for each rep. [Gong.io] helped us save hours and hours each week with being able to listen to recordings, search for key topics and trackers (which we're able to configure). It's a real game-changer.

[Gong.io] is currently in use in the Customer and Revenue departments. In CS, we utilize [Gong.io] to capture customer notes and action items/calls to actions and share call analysis to improve meeting flow. [Gong.io] allows our CS staff to focus on what the customer is saying vs. error-prone note-taking.

We use [Gong.io] across our Sales team. I use it particularly within our Sales Development team to listen to both cold call recordings as well as scheduled qualification calls hosted by the team. The tool helps me understand where I can provide coaching to the team, and it also allows me a quick way to give additional coaching outside of Zoom calls that the team can refer to and implement. In the future we will use it to help onboard new team members as well as to facilitate peer-to-peer call reviews.

We use Gong.io in our sales department to go over calls together to see where there could be areas of improvement. I wouldn't be surprised if other parts of the organization are using it because we think it is a phenomenal tool, but I can only speak for the Sales department. Overall it has been very useful in my improvement as an SDR.

We use Gong for sales intelligence/ tracking purposes. It provides visibility across our global team, accountability, the ability to have robust searching, and great feedback/ coaching.

I absolutely love using Gong.io. When onboarding as a new hire, I found it incredibly useful to watch my colleague's calls, but to also rewatch my own calls to learn from mistakes. The fact that my manager was able to comment on specific points in my call that I need to work on has been hugely helpful. Now, I am able to tag new hires on the calls that I know will be useful for them to see, which has been extremely helpful in mentoring. I have never used Gong before, but now that I am, I don't think I can go back.

Gong.io allows the sales team to be present on calls without missing key details due to note taking, as well as provides a game tape for the team to review for self-coaching. For the management team it allows more data driven coaching as well as fact based insight into the market and what prospects are actually saying.

Gong.io is an essential tool for our Customer Success team. We record all internal and external calls for the purpose of training new hires, sharing client feedback internally for example by commenting on gong calls and tagging each other. We also use Gong.io to share external calls with the customer for example if not everyone on our client's team is able to join our live training or presentation, Gong.io provides an easy way to share a recording externally for X amount of days.

I am not exactly sure how Gong.io is being used by the rest of the company but I can tell you how I use it on the solutions consultant team. I started with my company about 3-4 months ago. At the time it was hard learning how to present the software and to learn the types of questions customers would ask. Having those video transcripts allowed me to learn the product faster and to see different ways of presenting. I now have a library of videos that cover a variety of topics. I rewatch those videos whenever I need a refresher on those topics.

Our sales and CSM team use gong to record our demos and sales calls for note-taking and developing skills. It helps us to analyze how we are doing and make improvements based on the information provided through Gong.io

We brought on Gong.io primarily for our sales and customer success teams. For us, we're in the process of moving upstream (enterprise accounts) and need to make sure we're speaking the right language and asking the right questions. Gong.io has done an awesome job helping us measure those key focus areas.

Our sales team has used Gong.io for over 4 years now. It's been really cool to see how far the product has come. The tool itself is easy to use, provides immediate feedback, and has helped our team sharpen their skills.

Our CS team also uses it to review and share customer problems.

I especially like how Gong.io has taken its user data to provide tactful, actionable insights on how salespeople can improve.

We are using Gong.io in our organization mainly for recording the meetings and analyzing them thereafter for reference and better productivity. It is being used by the whole organization irrespective of the department. Gong.io helps us to record our internal and external online meetings and it helps us to analyze the quality of the call and keeps the sales team updated on how strong is their sales pipeline.

[Gong.io] is being used in our organization in our sales department as well as others in order to listen to customer calls and potential customer calls. It allows us to provide feedback and understand the basis of a call and see where we should focus on future calls. It also enables us to see where our strengths and weaknesses may lie.

[Gong.io] is being used across our new business department for all segments. [Gong.io] helps us to review calls and create relevant training sessions at both the individual and team levels. [Gong.io] also helps with capturing client feedback and common objections.

Gong is used by Client Success and Sales personnel. The tool is useful for various reasons - follow-up on calls, training, and cross-functional alignment. Having the tool is useful to stay in tuned with what has gone on with the account historically as well. There are less misses when calls have been recorded. We are also able to share the call with our customers and prevents unnecessary follow-up calls.

Gong.io has been a game-changer for my team. We use it to review calls and ensure scope, requirements, and deliverables are met. We also store our calls in a library for QA and training review. It's helped immensely coupled with Spekit for internal documentation to quickly ramp our new hires up as we grow our team. It allows us to review parts of calls instead of the whole conversation and hone in on specific use cases, feedback, etc. Overall, I will admit that I was a skeptical buyer of the tool and didn't understand why it was different than other software but I'm a huge advocate in the ability to review, store and share calls at scale.

Gong.io is currently being used by the entire sales organization. This is being used for external-facing customer meetings. It is incredibly helpful as I am a person who does not like to take lots of notes while speaking with the customer and can go back later and re-listen to the call as well as evaluate how I did and what I can do better on in a discovery call.

Gong.io is my main tool for coaching my sales team, it's built into my daily workflow. I use Gong.io to onboard new employees by assigning them calls to listen to so that they can learn how to handle certain objections with real life examples. I use Gong to give feedback and coaching to my entire sales team, and use it's translating function to even score those in countries where I don't speak the language! I also rely heavily on Gong to determine what is working and what isn't, according to trackers and topics. I couldn't live without Gong as a Sales Enablement Manager.

Our sales organization uses Gong to record and analyze calls. It also helps us to track which deals are at risk due to a lack of engagement. We use it for coaching and training purposes and to analyze live opportunities.

Gong.io is used to help all our customer-facing teams record, analyze, and receive coaching on our calls to uplevel the way we're servicing customers and develop further skills to grow our careers. This helps our managers be more effective when delivering coaching.

Gong.io is used throughout different departments in Unbabel, helping different teams to stay on track of what's been discussed and to review calls with customers.

We utilize Gong.io in order to record/share calls between sales team members and engineering. This allows us to collaborate on how to best move the prospect forward.