Gong
Top Rated
Gong
Overview
What is Gong?
Gong helps people and companies reach their potential.
The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at...
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Reviewer Pros & Cons
View all pros & consVideo Reviews
9 videos
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
Pricing
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- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
What is Gong?
01:39
Demandbase Gathers the Greatest of All Time
02:56
What was the adoption of Gong like at Rapid7?
00:59
Gong Super Bowl Commercial 2022
00:31
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
Gong helps people and companies reach their potential.
The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Lessonly
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Demodesk
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- Mobile2CRM
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Truly
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
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Reviews and Ratings
(730)
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Reviews
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February 01, 2023
Best Tool For Top Reps (A Must Have)
Gong has helped our team increase our accuracy, keep better track of large pipelines, and close deals faster. It's a tool that I would REQUIRE for any future employer to have if they except to attract great sales talent.
- Pipeline Management
- Data Syncing to Salesforce
- Upload speed can be slow following a call
January 17, 2023
Good for call coaching and mentoring
I use Gong for call coaching. Gong helps me train the CS members of my team using score cards and tracked analytics.
- Score cards
- Metrics for long term tracking
- Measuring specific areas of improvement (for example, "negotiation") for all calls over time
January 12, 2023
The Gong Song
In a sales organization, Gong has been used in a variety of ways, including Analyzing sales calls and meetings to identify areas for improvement in communication and sales techniques providing coaching and guidance to salespeople on how to improve their performance creating custom training programs based on the specific needs and goals of the sales team tracking the progress and effectiveness of sales strategies and tactics over time overall, the goal of using Gong in a sales organization would be to help sales teams improve their communication and selling skills, leading to increased sales and revenue for the organization.
- Analyzing sales calls
- Providing coaching and guidance
- Tracking progress
- Improving the user experience and making it easier for sales teams to access and use the platform on a daily basis
- Adding more advanced features and functionality, such as the ability to integrate with other sales tools or to customize training programs based on the specific needs of individual salespeople
- Providing more comprehensive training and coaching materials and resources to help sales teams improve their skills and performance
- Offering additional support and assistance to users, such as through live coaching sessions or a customer success team
December 21, 2022
You need Gong for sales intelligence
Score 10 out of 10
Vetted Review
Verified User
Training & Coaching sales reps.
Getting an effective deal view for different forecast stages.
Being more efficient in sales planning and reducing days to close the deal by identifying roadblocks/warnings faster and mitigating them
Getting an effective deal view for different forecast stages.
Being more efficient in sales planning and reducing days to close the deal by identifying roadblocks/warnings faster and mitigating them
- Deals - gives a great view of open pipeline, and deals in different stages
- Conversations - to train & coach your sales team, and onboard new hires
- Assist - help sales reps with pending tasks
- Insights - helps in sales strategy & planning by showing what is working and what's not
- bigQuery connection
December 14, 2022
Great tool for high level sales!
I absolutely love using Gong to improve my public speaking skills. Highly recommend using Gong to leverage collaboration among team members. It allows snippets of the call to be shared with clients.
- Being more patient.
- Working on the talk ratio.
- Working on asking more insightful questions
- None
- Love using Gong
- No improvements in mind.
December 08, 2022
Gong is Great!
Gong is wonderful and has helped me grow from being a sales development representative to an account executive. It helps me be a better sales professional by allowing me the opportunity to listen to my calls, see data/analytics, and listen to my colleagues' calls. This allows me to constantly improve and grow my skill set.
- Data and Analytics
- Recordings
- Feedback
- Next Steps
- Nothing I can think of at this time
December 03, 2022
Track talk time, deal trends and more!
Score 9 out of 10
Vetted Review
Verified User
We use Gong to record calls and obtain analytics on conversations to further help in training and moving the sales process along with a client.
- Call recording.
- Call analytics.
- Specific word tracking.
- Customer/ prospect interactions.
- Access to my coworkers call history is limited.
- Tracking historical calls.
- Transcriptions can be funky or disorganized.
November 22, 2022
My favorite part of our tech stack
Score 10 out of 10
Vetted Review
Verified User
We record all calls with Gong. We have carefully set up our search terms, AI feeds, and Soft Selling pointers. We have given our sales persons, sales leaders, and E-staff complete visibility through the tool. Without even listening to a call, all the details that a coach or leader needs are right at their fingertips.
- Constant innovation
- Great support
- Ongoing training
- I really have none
- Gong is working really well
- Occasional outages
November 18, 2022
Gong is the Bomb!
We use Gong for many purposes and utilities. Improving sales talk tracks, constructive analysis of selling techniques, tracking/managing pipeline, email prompts for opportunities that need attention, etc.
- Call recordings
- AI for action items
- Sales performance analysis
- Makes me look better on recorded calls
November 18, 2022
Going Going Gong!
Gong is primarily used to record external calls with prospects. We use the transcripts of the calls frequently to reference the calls quickly or as a training mechanism.
- Record all external facing calls
- Provide call transcripts
- Easily reference calls for training purposes
- Locating calls
- Load time after calls occurred
- Sharing calls with prospects - the link expires after short period of time
November 18, 2022
Gong Helps with Sales Coaching and Deal Visibility
Score 10 out of 10
Vetted Review
Verified User
We're using Gong for our managers to coach our sales reps and get better visibility into deals. Our leaders are using Gong for more accurate forecasting, deal visibility, and to have more insight into deal activity, such as how many stakeholders are involved, what the conversations have been about, roadblocks, etc.
- Deal Board
- Sales Call Recording
- Sales Insights
- More insights on best practices
- More filters and customization on dealboard
November 18, 2022
Review of Gong
Score 10 out of 10
Vetted Review
Verified User
Gong has been an incredible resource for our sales team. The amount of data and insights we have been able to unlock has had a significant impact on the growth of our team. It is also a very intuitive tool that has significantly increased the level of coaching provided by our managers.
- Easy to set up trackers and key words
- Ability to make scorecards to score calls
- Intuitive deal board to help with pipeline management
- It would be cool to see pre-set filters to address common searches.
November 18, 2022
Gong Review
Score 10 out of 10
Vetted Review
Verified User
Gong does a great job of letting me see my pipeline in an easy-to-approach method. Huge upside for those looking to gain insight from those that are doing well in the role. Call reviews can really aid in the growth of a green rep.
- Pipeline management
- Call reviews
- Deal alerts to keep team on track
- Learning opportunities from reps that are excelling
- Pipeline highlighting for followup on closed opportunities
November 17, 2022
Gong Review
Gong's technology helps us gather information and records from meeting and create meeting notes from them right away. In addition to that, the admin console is an easy way to manage, monitor, and receive logs and calls from our employees. I would recommend using Gong in case you are offering a SAAS platform.
- Creation of meeting notes
- Describing the call
- Sharing the participants and managing the timing of each call
- Admin console
- Logs and reports
- The meeting notes could be better for non-english speakers.
- The admin side could be improved.
- I would like to see recording alerts and notifications.
November 17, 2022
Gong is a Game Changer!
Score 10 out of 10
Vetted Review
Verified User
Gong changed the way we conduct coaching at hear.com. Instead of listening to random live calls, we use call recordings to get a holistic view of call quality and one-offs. We also use gong for compliance documentation in calls. Our customer acquisition team uses Gong to get customer insights, like What kind of questions do customers bring up? What competitors get mentioned? Gong takes the guessing game out of phone calls and provides reality.
- Customer orientation
- Product innovation
- Content leadership
- App
November 17, 2022
Very Helpful Tool in our Tech Stack!
Score 9 out of 10
Vetted Review
Verified User
We use Gong for call recordings as well as deal boards. It is used by our entire Go To Market organization and has been an extremely helpful software across the business. It is heavily used during onboarding, as well as by managers when coaching reps. We have had a great experience with the product.
- Call Recording
- Deal Boards
- Coaching
- High performer actions
- Replicating success
- Transcriptions
November 04, 2022
Three Cheers for Gong!
Gong genuinely helps me grow as a Customer Success Professional in so many ways. The tips and tricks I have taken away from replaying business videos have helped me tailor my approach to meetings. The ability to refer back to meeting notes (and pick out key moments) are tremendously usual when researching client solutions. The non-invasive, but important prompts to follow up with my clients keep me on point and help me foster trust in my business relationships. Customer Success relies heavily on retention and the basis for retention is trust. I highly recommend integrating Gong into your #techstack to all virtual-client facing professionals.
- Provide retention tools.
- Provide useful and applicable feedback.
- Help teams review videos for training and tips.
- I don't think I can integrate it with Outlook yet.
November 03, 2022
Gong is a great tool to help you scale up and coach.
We implemented Gong to get a better understanding of where improvements could be made to our Sales process and individual sales performance. We analyzed a few solutions and Gong was easily the market leader with the best product fit that suited our team.
- Coaching is impeccable if you are willing to put the time into the platform
- Analyzing market and sales team trends
- Providing access to teams across the organization to find areas of improvement, i.e product
- Ways to find key areas of coaching, it's a great tool when you have the time to dive in
- More deal ways for individuals to find their areas of improvement
October 31, 2022
Sales Development Gong Review
1) Segmenting calls by source, e.g., demo meetings in Google meet and cold calls in Outreach dialler. This allows me to give specific feedback and also see what is happening and where (BUSINESS PROBLEM: Lead Gen Feedback for reps)
2) Use call scorecards to track feedback given to BD reps by AEs and measure the improvement in demo quality, as well as see where the gaps are. This can inform decisions I take on training for reps and close the gaps in rep acumen. (BUSINESS PROBLEM: Demo quality and business acumen for junior reps)
3) For key customers, it's been valuable to share recordings both internally and externally so that technical resources are allocated, use cases are fully discovered, and the customer also doesn't need to sit through the same call twice. (BUSINESS PROBLEMS: Understanding customer use cases, speed of customer sales cycle, and also internal resource allocation)
4) Use Gong to see how many touches prospects are receiving and also look at the hand-off point for sales qualified opportunities. It is also useful to compare inbound vs. outbound sales (BUSINESS PROBLEM: Follow-up speeds and hand-offs for SDRs)
2) Use call scorecards to track feedback given to BD reps by AEs and measure the improvement in demo quality, as well as see where the gaps are. This can inform decisions I take on training for reps and close the gaps in rep acumen. (BUSINESS PROBLEM: Demo quality and business acumen for junior reps)
3) For key customers, it's been valuable to share recordings both internally and externally so that technical resources are allocated, use cases are fully discovered, and the customer also doesn't need to sit through the same call twice. (BUSINESS PROBLEMS: Understanding customer use cases, speed of customer sales cycle, and also internal resource allocation)
4) Use Gong to see how many touches prospects are receiving and also look at the hand-off point for sales qualified opportunities. It is also useful to compare inbound vs. outbound sales (BUSINESS PROBLEM: Follow-up speeds and hand-offs for SDRs)
- Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned.
- Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts.
- Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue.
- Gong sometimes features dumps: There are a lot of ways to use it, and it is definitely more than just call recording software, but sometimes it's overwhelming on where to start, what to measure and how long to spend on the solution.
- It can be a little tedious opening calls in multiple windows, and it would be much nicer if they have a show reel feature so you could get through calls fast
- Occasionally when I try to record internal calls for Gong, it can start recording late: e.g. not until I start screensharing.
October 31, 2022
Gong - great recording features for CS teams
We use Gong to review and save sales calls so the CSM team can review post-sale, share examples of customer calls and feedback with developers and share with other internal stakeholders. It also helps to note take and review after calls.
- Record Calls
- Transcript
- Searches
- Transcribe translating other languages
- Ability to see and grab all emails of participants
- Links to LinkedIn accounts for participants
October 27, 2022
Amazing Sales Enablement Software.
We use Gong to record and extract insights from our prospecting demos and customer meetings. With Gong, we can track keywords used in the conversation and analyze when they appear. The goal is to analyze our prospects and customer behavior and how our Sales Team is working with them, so we can coach our vendors. It's a great Sales Enablement tool!
- Keyword Trackers.
- Calls recordings.
- Salesforce integration.
- Easy Zoom integration.
- Live chat.
- Improve call status reporting.
- Determine the recordings certain users can see.
October 18, 2022
Sales Accelerator
We record all customer and prospect calls so our sales team or executives can go back, tweak messaging, improve on our skills, get feedback, take better notes and prepare for next steps and calls, etc.
- analytics on calls
- tracking trends for pipeline & opportunities
- transcripts for better notes
- transcripts not always very accurate with people or words
- for demos or presentations that naturally take longer, still suggesting shorter talk time
- being able to record and store on other platforms and import to gong
October 18, 2022
Great way to analyze your calls!
I love the way that Gong breaks down what the action items are. It is so helpful to scan the summary and make sure that you set any reminders, complete tasks, and add accurate notes to the account. I also like how it breaks down the talk/listen ratio.
- Gives action item summary
- brings awareness to how well you listen to the client
- Identifies potentially harmful patterns and habits that the user isn't cognizant of doing.
- I would love to see more polishing tools like identifying filler words
- Aggregated data that can identify best practices of top performers
- I can't think of anything else
As a global company, we operate in several different time zones, Gong helps us track our sales calls no matter what time they are happening. Within these calls, we pull out highlights and insights around pricing, different subscription levels, as well as deal blockers and then provide these snippets to specific stakeholders across our company.
- GONG makes coaching easy with available best practices and easy review tools.
- GONG makes sharing insights quick with trackers that send our weekly or daily reports.
- GONG makes reviewing calls fast with default filters that let you easily find what you're looking for.
- It would be great if Gong had a few more integrations that allow the calls to be featured in smart docs.
- When setting up different keywords to be tracked would be great if it could have more functionality for other languages.
- Generally I love Gong so there aren't very many things I'd like to seem them improve.
October 11, 2022
Gong makes call reviews easy
Gong joins my calls on it's own, which gives me the comfort of knowing my calls will be recorded. We use the recording for coaching and review purposes, and the fact that it separates each speaker and provides insights like key words, makes it a great sales development tool.
Sharing calls withing the org is very easy as well, and finding calls from colleagues is a breeze.
Sharing calls withing the org is very easy as well, and finding calls from colleagues is a breeze.
- Join my calls automatically
- Provide call insights
- Suggest next steps for each call
- Cutting snippets from calls to share