Gong.io Reviews

Our company uses Gong to ensure quality of sales calls, and provides feedback from Department Manager - Account Manager for training and to ensure consistency across the company. Gong is vital to allowing managers to review calls and address issues in real-time and to identify trends across accounts to make adjustments to align with our company's overall mission statement.

Gong conversations are listened to, analyzed, then resulting actions taken across our organization. The Product team wants to know what functions customers are asking for or emphasized by sales and how the market reacts to releases. Marketing observes to see if their messages and campaigns are working and well-positioned for our audiences. And of course, Sales can ensure that they are following best practices, psychology and hence their training is practical to sell.

I use Gong.io mainly to help, assist and train my team on their call performance. I also use it for any call that requires escalation as I personally use this tool also. I find the snippets and track words to look into the information that I need. It helps me to save time and work more efficiently.

The entire sales org uses it to record client conversations to help new reps ramp and current reps improve. It helps speed up the sales cycle and make follow-ups more relevant.

We use Gong.io in Sales and Go To Market teams but many parts of the organization have access upon request. We use it to address how our team is presenting our products and to work on sales rep workshops on a weekly/daily basis.

We use Gong to monitor our sales calls and through 1 on 1 coaching, provide in-depth details on our sales performance—call quality and where we can improve and where we are doing great. It greatly helps me to look at how much I'm talking while on a sales call and how I could to improve the conversation.

I have been using Gong for almost half a year and it has been very helpful. I use it to review calls made by my team of business development reps. It's used as a coaching tool as well as a way to share notes with the sales directors that we set calls up for.

Gong is being used by the complete Sales Team. It helps our agents in Sales to understand how they are on the calls and how they can stop making common mistakes commonly to achieve better results! I only started working with Gong last year and it has a very comprehensive database to analyze everything going on over the past few days or months. It shows what you have been emphasized, your talk ratio with your customer, and the best thing is it actually shows comparison via the team or the org.

Gong.io is being used as a coaching tool across our SDR, AE, and AM teams. It's really helpful to review real-life customer conversations and easily provide feedback to the team.

We are leveraging Gong to help build the skills and competencies of our direct sellers, and free up time for managers. Our sellers are learning to sell new products due to an acquisition. Reps can see how the top sellers run their sales cycles for the acquired offerings to learn quicker. We are also using the tool to help onboard new hirings, by providing a library of sales calls to learn from.

As a manager, Gong allows me to coach at my convenience. I can listen to my rep's calls on the way to work at 2x speed and provide feedback through the platform.

We also have a team selling motion, and often times bring in SME's in the later stages of sales cycles. Rather than the reps recapping what the prospect stated to SME's, we can send clips of the conversations so they can hear the background directly from the prospect.

Currently, we use Gong across most of the organization. Mainly within our sales and implementation team for call reviews, sending prospects demos, and also to record training sessions/webinars for prospects and clients. The rest of the company will use to get an idea of our calls and interactions with customers and learn more about our product from real demos.

We use Gong for recording calls for the entire sales org to help elevate customer conversations. It is also used as one data point on if reps are using certain language, around events we promote or new positioning we are adopting. It is discussed in team and sales org-wide meetings to give kudos or have conversations around how we can talking about strategies differently.

We record all of our customer calls with permission. We use the tool in many different ways. One of the best uses is for new hires. As a new hire, I was able to log in and listen to my peers call and learn from the best. I've also been able to use the tool to better my performance. My manager and team can listen back to calls and let me know where I can improve.

Our sales, marketing, product, and client success teams all love Gong.io - Each department has unique and specific reasons for using Gong and the value they derive. But one thing is certain - we are a much better organization for having Gong.io in our tech stack. Sales, marketing, and product teams use it - this is like watching a film. Our reps are onboarded and learn much quicker. They evaluate and "watch the tape" to improve. It's awesome. They don't have to join in on sales calls or attend numerous events. They can study up at their convenience.

I work in the sales office. We use it to record all of our calls, and that is super helpful for me as a BDR who is new to calls. I like to listen to other people's calls for learning experiences, and also my manager can listen and coach me. It addresses the business problem of coaching and development, and also really helps you prepare for future calls/take notes.

Gong is used across departments. We had a problem with a game of telephone, via the Sales and Customer Support Team. "So and so said they need this feature. But really, after using Gong and the powerful features within it, the Product Team found out they wanted to solve a specific problem, and we're jumping to the solution. We found a much better way to solve their root problem, not just what they were asking for.

We use Gong to record all of our demos via Zoom conference calls. It is mostly used in sales calls so we can review them later and get meaningful metrics on how we can improve our sales pitch, ask better questions and really focus on what's important to our prospects. When I review my calls, I always find places I can improve and close more business.

It is being used by the Enterprise Sales organization, but we're opening it up to the entire organization for listening purposes. We use it to understand what our customers ask during the sales process, career development and sales coaching opportunities, and org-wide initiatives.

We use Gong across our entire organization to record customer and prospect calls. It helps us record, transcribe, and learn from key conversations. As a completely remote company that does everything over Zoom, it helps us build alignment.

Our entire sales team uses Gong. It allows us to record every call and pass them on to the team. This allows us to hear good calls, bad calls and learn what we could have said differently moving forward. It also helps out immensely with training new staff. Instead of hearing one perspective they now have the ability to hear the entire back and forth.

Gong.io has been used by the sales team here, and is being used for coaching purposes. It helps us identify trends in our talk tracks, and how we can improve our process going forward. Also, it's been paramount in helping with follow-up with prospects, and the deal verification process.

We use Gong.io across multiple departments to capture calls with prospects and customers. With Gong.io auto-joining calls we know that we will never miss a recording or run out of space to store our recordings. It provides a great perspective on calls during the sales cycle as well as calls from implementation. Instead of just reading someone else's notes, you can listen to the exact context of a call.

As a sales team we are using Gong. It is used as a coaching tool as well as a way to keep track of a note-taking tool. It's been able to help reps upskill faster given the coaching capabilities.

Gong is being used by our whole sales organization and has helped our entire team get better at pinpointing where we need to develop our skills when speaking with clients. It also allows us to teach others how to handle particular conversations, revisit past conversations prior to meetings, and analyze how we are speaking to better articulate.

Our whole organization uses Gong. It is a great tool that allows us to better understand what we are doing well and where we need to improve when reaching out to prospects and clients.