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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

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User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(815)

Attribute Ratings

Reviews

(1-25 of 252)
Companies can't remove reviews or game the system. Here's why
November 16, 2023

Great Tool for CSMs

Verified User
Account Manager in Customer Service
Translation & Localization Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
I think Gong's really helpful feature was being able to share a link to customer recordings which felt more secure and more easily accessible. Sharing setting was very customizable and allowed Smartling to ensure we were following best practices for security and privacy - this is something i've heard large companies like Accenture have issue with in regards to Zoom.
November 01, 2023

East of west gong is the best

Pooja Dinani | TrustRadius Reviewer
Pooja Dinani
Partner Manager
Accenture (Marketing & Advertising, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Well the company selected gong. And my team members recommended gong over all the other tools they used in the past. This is a game changer. The tool captures all important pointers which can be evaluated in the future when needed. Fantastic tool and great use of it that leads to effective communication
October 27, 2023

A great platform with actionable insights and amazing customer support

Matthew Gardner | TrustRadius Reviewer
Matthew Gardner
Director of Customer Experience
RouteThis (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
  • Zoom
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
July 13, 2023

Vital for Reps

Verified User
Contributor in Sales
Internet Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
pretty high, SFDC too slow, Outreach way better than Salesloft, Clari is for managers as a rep i keep track of that in my own notes. Gong is a platform build for sellers and managers to help progress deals where as the others feel like tools meant to help predict a business not necessarily progress deals
July 10, 2023

Ring the bell for Gong because it's a win

MG
Matt Gardner
Director of Customer Advocacy
RouteThis (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
July 06, 2023

Sophisticated Conversational Intelligence!

Verified User
Employee in Sales
Marketing & Advertising Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Gong is the most sophisticated conversational intelligence tool I have used. The speaker separation is very good and the action items always catch the key points from the call. When the notetaker joins the call, it's reliable and does not interrupt the call at all. Recordings finish quickly, and are analyzed and ready for action. Gong also provides additional functionality around pipeline and deal, forecasting, as well as potential risks to the deal and how often you're contacting each company, which is helpful to me so I can ensure I'm keeping momentum.
July 06, 2023

The perfect sales intelligence software.

Sachin Govind Rao | TrustRadius Reviewer
Sachin Govind Rao
Account Executive
Rippling (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Gong is much better than the tools I have used before simply because of a better UI, easy-to-use system and it has the whole package any sales professional might need. You can't build an outreach into Gong, which I think could be a great idea for the Gong team but the things they have done so far is amazing.
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