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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

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User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(815)

Attribute Ratings

Reviews

(1-25 of 83)
Companies can't remove reviews or game the system. Here's why
November 16, 2023

Great Tool for CSMs

Verified User
Account Manager in Customer Service
Translation & Localization Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
Yes, Gong helped me build insights into trends with my customers through reviewing transcripts and recordings. I was able to reference topics we'd discussed and become more proactive in my role as a customer success manager because Gong became a tool that captured repeat topics - i.e. pain points, common use cases, areas that needed clarity, to-do list and so on.
November 08, 2023

Gong review by Business apps manager

Verified User
Director in Information Technology
Computer Software Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
We build trackers in Gong to highlight specific key words being said in meetings like competitor names. we can easily see on each type of prospect who are the main competitors we're dealing with. thats one example of trends we use in Gong
November 01, 2023

East of west gong is the best

Pooja Dinani | TrustRadius Reviewer
Pooja Dinani
Partner Manager
Accenture (Marketing & Advertising, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
Because it shares information and my clients are told we have and Ai recording and they ask more about the tool as they find it useful too, the other businesses are also starting to use these tools as they find it effective. These calls are rated too. So that makes it more competitive
October 30, 2023

Great tool for your Tech Stack

Verified User
Administrator in Sales
Packaging & Containers Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
In our market we have set up competitor mentions, different trackers around pricing and economics, and evaluate the supply chain. We haven't yet been able to see defined trends in our customers from the infromation we are tracking in Gong. Our customers are having these conversations with us though, they are just not always captured under insights.
October 27, 2023

A great platform with actionable insights and amazing customer support

Matthew Gardner | TrustRadius Reviewer
Matthew Gardner
Director of Customer Experience
RouteThis (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
The AI trackers are very insightful in terms of early warnings for things that may go wrong in deals or renewals.

As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
July 13, 2023

Gong fangirl

Verified User
Account Manager in Sales
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
Yes! We have folders within our org of calls from different industries and around different topics important in the market right now. This helps us track trends that come up as well as learn from colleagues who had successful hard conversations.
July 13, 2023

Vital for Reps

Verified User
Contributor in Sales
Internet Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
I don't use Gong for customers - although I am an AM I really only focus my time on new business and try to flat renew all my customers since I have found the work required to upgrade them is not worth the squeeze. That being said I think our CSM team uses it to take notes on previous calls, see who the stakeholders where when a new CSM takes over, and to coach reps
July 10, 2023

Good on its own - great with enablement.

Verified User
Representative in Sales
Information Technology & Services Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
I like that Gong captures my whole conversation with a customer, and then I can go back, grab any notes I might have missed, take snippets of conversations, and send them across my org from different departments. I can capture conversations where customers are struggling, and I don't have to stop to take notes during the conversation to pass on to a CSM - It's all recorded, and the CSM can listen at their convenience. So many helpful ways that Gong makes life easier across departments and helps drive insights into the market.
July 10, 2023

Ring the bell for Gong because it's a win

MG
Matt Gardner
Director of Customer Advocacy
RouteThis (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
The AI trackers are very insightful in terms of early warnings for things that may go wrong in deals or renewals. As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
July 10, 2023

I could not live without Gong

Parker Haney | TrustRadius Reviewer
Parker Haney
Senior Account Executive - Corporate
Lattice (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Market Trends
Gong has helped us understand what topics are coming up the most, which competitors are being talked about, and what our customers are saying. It does thematic analysis to let us know the current trends on the call, who is saying what, and what we should and should not talk about.
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