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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

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User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(819)

Attribute Ratings

Reviews

(1-25 of 197)
Companies can't remove reviews or game the system. Here's why
November 20, 2023

Best app for any Sales or CS team that wants to learn from their interactions

Ariel Cascallares, PMP | TrustRadius Reviewer
Ariel Cascallares, PMP
Customer Success/Support Lead
Zight (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Relevant and Accurate Insights
I already mentioned it. it is very accurate on the remarks it makes and the team can very quickly realize of the improvement areas. The information is very well presented and it's easy to read an interpret. Since I am on Customer Success, I can't determine if the sales rate have increased, but I can tell that my fluency, empathy, and assertiveness have increased since reviewing these recordings and analyses with the team.
November 16, 2023

Great Tool for CSMs

Verified User
Account Manager in Customer Service
Translation & Localization Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Yes, Gong.io has provided me with accurate and actionable insights and they've benefited Smartling and their customers. I was able to use auto generated transcripts to reset exceptions and reduce churn. Gong gave great suggestions for follow up timing or topics to bring to future customer calls based on what it's heard. i actually think the smartling team could have used these features more robustly but they were still helpful at the time.
November 08, 2023

Gong review by Business apps manager

Verified User
Director in Information Technology
Computer Software Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
We see potentially Increased deal closure rates Gong can help sales teams identify the key sales behaviors that lead to success. This information can then be used to coach and train salespeople on how to replicate those behaviors, which can lead to increased deal closure rates.
Gong knows for each company we prospect how many meetings we had, when and which people where on these calls, some of the insights are about if we're prospecting with the right people based on their roles/titles. we see it as valuable information
November 01, 2023

East of west gong is the best

Pooja Dinani | TrustRadius Reviewer
Pooja Dinani
Partner Manager
Accenture (Marketing & Advertising, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Improve my skills, polish my communication skills, learn something new. Each time you listen to anyone’s call you learn a new skill or word which you can use in your day to day job. Improve language usage. Not use words that need not be used in the context of a sentence creation
October 30, 2023

Great tool for your Tech Stack

Verified User
Administrator in Sales
Packaging & Containers Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Gong has identified important key words for us when using the trackers but it isn't always accurate. Its hard to quantify if the information in the trackers has truly provided us with actionable insights at this time. We also use specific terminology that Gong does not always pick up on.
July 13, 2023

Have better conversations with Gong!

Paul Scanniello | TrustRadius Reviewer
Paul Scanniello
Sr. Customer Success Manager
Demandbase (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Relevant and Accurate Insights
While I don't think the accounts at risk function is that useful or accurate, I do think it's very useful in finding speaking patterns to improve. I love seeing the speaking ratio and knowing that the tool is tracking helps me to speak less and let the customer tell their stories.
July 13, 2023

Excellent Call Data Aggregation

David Jensen | TrustRadius Reviewer
David Jensen
Operations Manager, Customer Success
Kenect (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
It has been a few months since I would have been diving into any of this due to changes in the department, but my recollection was that the insights were mostly around Sales which is less impactful for a CX team. This is understandable, as I mentioned previously that the product is generally sales focused but has features that can help any customer-facing team.
July 13, 2023

Vital for Reps

Verified User
Contributor in Sales
Internet Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Gong provided accurate insights to help learn what is closing deals. We recently implemented 6 value drivers that are the reason customers buy from us. Gong has allowed us to tag those moments when they are brought up so we can go back and see how the customer reacted to those value drivers to see if they are working or not
July 11, 2023

Gong - Great use for a sales team

Lakin Levisky | TrustRadius Reviewer
Lakin Levisky
Sales Manager
Sealed (Environmental Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Gong not only allows me to live listen to each call to help with the sale, Gong also allows my Account Executives to listen to the calls from the Sales Development Representative to qualify them. This allowed the Account Executive to get a feel for the client's personality and any hesitations not noted in their notes on the Salesforce opportunity.
July 10, 2023

I won't work at a company that doesn't provide Gong to their reps

Verified User
Account Manager in Sales
E-Learning Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Gong let's me know when deals are at risk. I will say that Gong can be a bit dramatic sometimes when saying that deals are at risk. But it allows me to have deeper insight into what's going on to prevent risks down the road.
July 10, 2023

Good on its own - great with enablement.

Verified User
Representative in Sales
Information Technology & Services Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Gong absolutely did provide insights into calls that helped me close deals. I'm not sure that it was ever anything revolutionary, but it was helpful to have some AI working in the background to help me learn and review customer info. Gong is expensive but gets the job it promises done.
July 10, 2023

Ring the bell for Gong because it's a win

MG
Matt Gardner
Director of Customer Advocacy
RouteThis (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
Great insights! Pipeline at-risk warnings are good as well as insights on what to do after a call so we don't have to keep crazy notes. The AI Trackers work dangerously well if you train the model enough. It gives not too many false positives at this point.
July 10, 2023

Gong was invaluable to our sales team for several reasons

Verified User
Account Manager in Sales
Computer Software Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
The individual metrics were extremely helpful to me, especially showing the Patience metric of how long I wait to speak until after a customer finishes. Seeing this metric absolutely encouraged me to slow down, and be cognizant of how often I'm interrupting customers. The AI voice transcription was also very helpful for finding keywords in a conversation, though not always accurate.
July 10, 2023

A must have for all your sales and customer success team members!

Verified User
Representative in Sales
Computer Software Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
The topic identification is usually pretty accurate, but not always. There seems to be a bit of noise in some of their recommendations for deal / opportunity management today but I'm sure it will get better over time
July 10, 2023

I could not live without Gong

Parker Haney | TrustRadius Reviewer
Parker Haney
Senior Account Executive - Corporate
Lattice (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Relevant and Accurate Insights
One of Gong's most powerful tools is recommendations on how you can better improve your calls to close more deals. It will let you know your filler words, patience, talk time, longest monologue, how many questions your asking, and based on the results, give you detailed recommendations on what you should do to improve.
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