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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

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User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(815)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
July 05, 2023

Gong is Great!

Verified User
Employee in Sales
Hospital & Health Care Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Gong is wonderful and has helped me grow from being a sales development representative to an account executive. It helps me be a better sales professional by allowing me the opportunity to listen to my calls, see data/analytics, and listen to my colleagues' calls. This allows me to constantly improve and grow my skill set.
Pros and Cons
  • Data and Analytics
  • Recordings
  • Feedback
  • Next Steps
  • Nothing I can think of at this time
Likelihood to Recommend
It has been extremely valuable as an SDR when I first started to listen to old reps and hear how they have become successful. This has continued as I am an account executive now and can listen to seasoned professionals and how they handled discovery calls, demos, pricing discussions, etc. It is also helpful for me if I do not have time to write down notes, I can go listen back to my calls to ensure I am up to speed on my opportunities.
Return on Investment
  • ROI
  • Next Steps
  • Skills
Usability
10
Gong is extremely user-friendly and easy to use! As someone with minimal sales experience, it was easy to pick up on and I continue to learn about new features/functionality to improve myself. It has been a critical tool in my success and the success of my teammates, as we use it to learn & grow from each other.
Relevant and Accurate Insights
Yes - Gong is always giving ideal next steps and actionable items to ensure I am staying on top of open opportunities and closing business.
Market Trends
Compiling calls across the company provides insight into trends and what is happening in our healthcare space. This helps create new businesses and allows them to grow in the space.
Alternatives Considered
N/A
Other Software Used
Users and Roles
50
Sales
Support Headcount Required
3
sales enablement
Business Processes Supported
  • recordings
  • analytics
  • sharing recordings with prospects/customers
Innovative Uses
  • keeping notes
  • helping with next steps
Future Planned Uses
  • still figuring out
Likelihood to Renew
10
Gong is a critical tool for our sales team
Products Replaced
Not Sure
Key Differentiators
  • Other
I was not involved in the decision
Evaluation Lessons Learned
I was / am not involved in the decision process
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • not involved
Implementation Rating
10
not involved
Support Rating
10
I have never requested support
Premium Support
unknown.
Exceptional Examples of Gong Support
not involved in support
Easy Tasks
  • recording
  • analytics
  • sharing
Difficult Tasks
  • none
February 01, 2023

Best Tool For Top Reps (A Must Have)

Verified User
Account Manager in Sales
Computer Software Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Gong has helped our team increase our accuracy, keep better track of large pipelines, and close deals faster. It's a tool that I would REQUIRE for any future employer to have if they except to attract great sales talent.
Pros and Cons
  • Pipeline Management
  • Data Syncing to Salesforce
  • Upload speed can be slow following a call
Likelihood to Recommend
Gong has saved multiples deals for us (both by keeping reps on top of activity and also by allowing us to leverage data and insights from the call like competitors, budget, timelines, etc.
Return on Investment
  • More closed deals - at least 100k ARR for myself alone
Usability
10
Gong gets a 10/10 in my book.
Relevant and Accurate Insights
Gong has helped keep reps aware of their talk time, question rate, and patience on calls.
Market Trends
Gong has been helpful in spotting trends in buying processes and cycles
Alternatives Considered
None
Other Software Used
Users and Roles
100
All sales and customer facing roles
Support Headcount Required
2
main team is only 2 but we don't need much support
Business Processes Supported
  • speed
  • ease of use
  • customer access
  • accuracy
Innovative Uses
  • forecasting
  • talk ratio
  • pipeline managment
  • CRM syncing
Future Planned Uses
  • Evaluating potential customers (gong connecting ppl)
  • More forcast accuracy
  • AI for calls
Likelihood to Renew
10
a+
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
Need top of the line for sales teams
Evaluation Lessons Learned
I would buy faster haha
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • not involved in this project - no info to share
Implementation Rating
10
Not involved directly, but great feedback
Support Rating
10
Rarely used / needed
Premium Support
unsure
Bug Resolution
No
Exceptional Examples of Gong Support
Support is always great, but no specific cases
Easy Tasks
  • limited items on main screen (filtered well)
  • Ability to sort by customer, company, opp, etc...
  • Okta integration
Difficult Tasks
  • Forecasting can be a little complex (auto sub the numbers would be great)
Mobile Interface Availability and Impressions
Yes
yes it's good enough for on the go calls that we need to review
May 24, 2022

Gong - worth the investment for more sales

🇺🇦 Jennifer Miller | TrustRadius Reviewer
🇺🇦 Jennifer Miller
Account Executive
Pendo.io (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use Gong to review intro calls and demo calls. It is widely beneficial for me to go back and listen but also see the text that has been attached to review key parts of the discussion which gives me a better understanding of the convo the 2nd time around. I am allowed to hear things I might have missed the first time which helps me close more deals a I'm paying attention and listening the customer outside of the call.
Pros and Cons
  • Translates talk to text
  • Easy to use and share with external prospects
  • Talk time comparison
  • Easy to share internally to strategize
  • Sometimes the talk to text translation is a bit off
Likelihood to Recommend
Gong helps me evaluate deals, go back and identify potential gaps and areas that I might have missed because I was focused on taking notes. Gong helps me to take notes later and really focus on the conversation at hand.
Return on Investment
  • More sales
  • Go back and review calls that I didn't take notes on
  • Share specific questions from the customer mouth to engineers for answers and context
Usability
10
Gong is very easy to use. I like it way more than other tools I've used.
Relevant and Accurate Insights
Yes, more understanding which = sales.
Alternatives Considered
I hated Salesloft; Love Gong.
Other Software Used
Users and Roles
Sales and engineering
Support Headcount Required
unknown
Business Processes Supported
  • Sales - review calls with internal counter parts and prospects
  • Sales - training
Innovative Uses
  • n/a
Future Planned Uses
  • n/a
Likelihood to Renew
10
I don't do the renewal but I'm confident Pendo will renew. Valuable tool.
Products Replaced
Not Sure
Key Differentiators
I wasn't part of the DM process
Evaluation Lessons Learned
n/a
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • n/a
Implementation Rating
5
n/a
Support Rating
5
haven't used it
Premium Support
unknown
Exceptional Examples of Gong Support
n/a - never used support
Easy Tasks
  • search
  • share
Difficult Tasks
  • n/a
March 23, 2022

will help you hit that Gong

Michael Norsoph | TrustRadius Reviewer
Michael Norsoph
BDR
Copado (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I'm a big fan of Gong. I love that I can have saved searches for recordings of specific types of calls. The transcription function is fantastic so you can quickly ctrl + f any relevant piece you're looking for from past calls. I think the transcription function could be improved a bit on the accuracy or making note of relevant company/industry-specific terms being used by the customer org but a small margin of error with transcription technology is more than understandable. The segmentation of the call into different people speaking and overall content categories are fantastic. In general, this is an awesome tool and I highly recommend it.
Pros and Cons
  • Keyword saved searches for recordings of calls baed on the parameters you set
  • The transcription function is fantastic so you can quickly ctrl + F any relevant info you're looking for without having to listen to the entire call
  • The categorization within the call into different speakers or content categories is fantastic
  • I think the transcription tool could use a little tweaking or at least enabling a feature for company/industry-specific terms or acronyms so they would be better transcribed
Likelihood to Recommend
My main summary of the tool covers this fully
Return on Investment
  • Saves huge amounts of time of not having to watch through the call to get the relevant info
  • Great to learn from others' calls to refine messaging, value prop, and delivery
  • Being able to see when the prospects are speaking makes it easy to build follow up messaging around the things they've said verbatim
Usability
8
I think it's a relatively intuitive tool to use. It's clean and easy to navigate through compared to the common technologies in the sales environment
Relevant and Accurate Insights
N/A
Alternatives Considered
N/A
Other Software Used
Users and Roles
Sales and marketing
Support Headcount Required
10
I'm not sure since I'm just a user
Business Processes Supported
  • Gong recordings for sales calls
  • Ability to get transcripts and utilize accurate messaging
  • Quickly scan through internal meetings for relevant information
Innovative Uses
  • I really have no idea
Future Planned Uses
  • This is nothing something I'm able to answer
Likelihood to Renew
10
It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.
Products Replaced
Not Sure
Key Differentiators
  • Product Features
  • Product Usability
Evaluation Lessons Learned
This is nothing something I'm able to answer
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • This is nothing something I'm able to answer
Implementation Rating
10
This is nothing something I'm able to answer
Training Types Used
  • no training
Ease of Gong Training
I found it highly intuitive
Product Configurability
10
I'm not able to answer this question
Configuration Lessons
I'm not able to answer this question
Additional Customization Considerations
I'm not able to answer this question
Support Rating
10
Haven't had to reach out to user support other than a couple times I found relevant articles on their support site for what I needed
Premium Support
This is nothing something I'm able to answer
Bug Resolution
No
Exceptional Examples of Gong Support
This is nothing something I'm able to answer
Easy Tasks
  • Searching for videos
  • Searching through transcripts
  • Playback features overall
Difficult Tasks
  • This is nothing something I'm able to answer
Scalability
10
Reliability and Availability
10
Performance
10
Systems Integrated With
  • Unsure
I'm not able to answer this question
Future Integration Plans
  • Unsure
I'm not able to answer this question
Types of Integration
  • AppExchange or similar marketplace
I'm not able to answer this question
Ease of Integration
10
I'm not able to answer this question
Integration Lessons Learned
I'm not able to answer this question
Pre-Sale Experience
10
I was not involved with the process
Post-Sale Experience
10
I was not involved with the process
Professional Services
I was not involved with the process
Key Negotiation Points
I was not involved with the process
Contract Terms and Pricing Model
10
I was not involved with the process
Dealing with Gong.io
I was not involved with the process
Upgrade Benefits
  • Unsure
Anticipated Benefits from Future Upgrades
  • Unsure
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