Skip to main content
TrustRadius
Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

Read more

Learn from top reviewers

Great option for consistent call tracking and notes

Rating: 9 out of 10
June 18, 2025
IncentivizedVetted ReviewVerified User
We use it to capture all sales and BDR calls and then extract BANT and MEDPICC from that
Continue reading
Jon Robinson
Executive - Marketing
Head Of Salesforce
Testsigma
Gong3 years of experience
Verified on LinkedIn

Save time and reduce admin tasks

Rating: 10 out of 10
May 8, 2025
IncentivizedVetted ReviewVerified User
I use Gong for prospecting, using Flows, emails, calls and AI follow up emails. It's integration with Salesforce really helps reduce the amount of time it takes to record note...
Continue reading
Mia Stubbs
Account Manager - Sales
Account Executive
Thirdfort
Gong2 years of experience

Gong can do a LOT for you

Rating: 9 out of 10
April 26, 2025
Vetted ReviewVerified User
There is so much Gong does. First the ability to score calls among peers or have feedback given is an incredibly helpful way to level up and this is done so easily in Gong. It...
Continue reading
James Schilling
Employee - Sales
Senior Business Development Rep
Truckstop
Gong3 years of experience

A must have tool for a seller

Rating: 9 out of 10
April 24, 2025
Vetted ReviewVerified User
I use Gong as a recording and summary tool. It is extremely useful because after every meeting I get an update via email where I can see not only the recording, but also the t...
Continue reading
Lucia Bezzato
Account Manager - Sales
Enterprise account director
AppDirect
Gong3 years of experience

My review of the Gong Platform.

Rating: 8 out of 10
March 14, 2025
IncentivizedVetted ReviewVerified User
Gong helped us track the conversations our sales teams were having. It also helped find the issues that users were experiencing in these calls by transcribing their entire con...
Continue reading
Hanief Diljan
Account Manager - Sales
Sales Manager
SignalPET®
Gong1 year of experience
Log in with LinkedIn to see content from your network

How Gong Differs From Its Competitors

Relevant and Accurate Insights

Gong has definitely provided our team accurate insights in spades. The transcriptions and call analysis saves us a tremendous amount of time when working on written followups after meetings or calls. The outlines and summaries appear to be accurate as well as the highlights of top talking points. …
Continue reading

Market Trends

As a training tool for call feedback, our team continues to level up and adapt to what customers are saying utilizing Gong recordings. We can easily hear which competitors seem to be popular or which objections are becoming spoken more often and we can learn to adapt together. The keyword searches …
Continue reading

Relevant and Accurate Insights

Gong played a vital role in identifying when sales were being lost in the process and also how they were being lost. What phrases turned clients away, and what phrases led to closing? It was able to determine where deals got lost in the process and notify when they were being neglected.
Continue reading

Market Trends

I would say this is an area Gong could improve on slightly. It does suggest some actions and next steps at the end of every day but sometimes these fall down as they don't take in full context of previous conversations and usually suggest a task just because they don't have a meeting booked in.
Continue reading

Relevant and Accurate Insights

Sometimes the insights are not as detailed as I would like them to be. So when I ask for a specific question in the search bar, AI is not able to give me the full answer I am expecting with the accuracy or level of details. Same with summary of the meeting, sometimes there is more that is not …
Continue reading

Market Trends

I definitely gained insights into my customers because I can always go back and ask what has been said in a certain meeting, but it would be great to have the chance to ask for all these meetings where a customer was involved and then have AI summarizing or analyzing the conversation.
Continue reading

Relevant and Accurate Insights

The AI feature summarizes the phone calls and gives it to you in bullet points the main ideas of the conversation which not only saves time, but allows me to dive deeper into a portion of the call without having to listen to the whole thing to find where it was, especially if it was a longer phone …
Continue reading

Market Trends

Yes. Being able to review calls and see a common theme/trend emerging on a lot of them allows for us to recognize which pain points are needing to be solved on a high level.
Continue reading

Relevant and Accurate Insights

I use all Gong insights during my job and it's a strong tool to use AI to find the best way to close my deals. All the insights are relevant and the algorythm is very accurate to get feeling perceptions some times you can't have by your own, it's the smartest partner you could have.
Continue reading

Market Trends

Not everytime because I work with the fitness industry and information comes by a lot of alternative ways, but it helps me a lot to understand what's happening with the person I'm talking and summerize all the topics we spoke about. The feeling perception is extremely accurate and sometimes it's a …
Continue reading

Market Trends

In many ways, we learn most about the challenges our customers face and competitive insights across the calls. It's also great for searching how others resolve objections or respond in ways that are taken positively by customers.
Continue reading

Relevant and Accurate Insights

Gong allows us to scrutinize calls from a pricing standpoint, to help us get it 'right', although difficult to quantify. It has also saved us time when a dept head needs to key in on an account and can use Gong instead of booking time for the account manager to rehash all the relevant details.
Continue reading

Relevant and Accurate Insights

It has provided incredible insights especially as the sales process transitions to next steps. Being able to listen back to an hour call and hear certain things you might have missed during the original call offers a great opportunity to be prepared for future calls and also learn from your …
Continue reading

Market Trends

Gong bas helped build insight by checking the percentage of certain topics discussed during calls, it helps you leverage what's been most important for most customers you engage with and ensures you are focusing on what's most important. In a sales environment, specifically a remote …
Continue reading

Relevant and Accurate Insights

Gong provides reasonable and actionable insights. The proprietary LLM shows great learning to our organizational needs while improving the time efficiency of each of our account executives. Additionally, our marketing, customer service, and solution engineering teams are able to review meetings …
Continue reading

Market Trends

Our organization has not used Gong long enough to evaluate insights and trends to our customer base to date. One of the reasons we purchased this software was to identify these metrics and are doing this on an ongoing basis.
Continue reading

Relevant and Accurate Insights

Again, Gongs AI insights are the best of any tool we use or have used. The call summaries, emails, and sentiments are very accurate. The AI emails are precise and require minimum editing. The ability to train the AI is also a benefit, with trackers being a huge benefit, and it is also easy to …
Continue reading

Market Trends

The deal boards have allowed greater insight into our teams' performance. The trackers have also helped by giving us aggregated insight into what customers and prospects are saying. The customized trackers have also been great, especially our tracker for competitors. This has helped us quickly …
Continue reading

Relevant and Accurate Insights

The platform provides automated, AI-driven insights without requiring extensive manual input. This saves users time and effort, allowing them to focus on actionable strategies rather than data entry and analysis, detailed analytics and reporting features that are easy to understand and use, …
Continue reading

Market Trends

Detailed analytics and reporting features that are easy to understand and use the trends. For example, when we're dealing with UK clients, we have seen a low response during the summers, which helps us prepare for seasonality.
Continue reading

Relevant and Accurate Insights

After each call I ask Gong for a summary email to send out tot he customer, feedback on my performance and improvement areas to make sure I am always growing as a person, any key information the customer shared both professional and personal to help me build an ongoing relationship
Continue reading

Market Trends

I am able to assess all the calls with a company no matter who the user or end caller is and ask to find common insights and issues that need addressing.
Continue reading

Relevant and Accurate Insights

Gong's AI features have saved me countless hours this past year following up with clients after meetings and helping to provide recaps, resources, and next steps. Looking forward to see even more advanced AI summaries that capture even more of what the customer needs or is looking for.
Continue reading

Market Trends

By providing an easily accessible history of all previous calls with a customer and the ability to search terms across all calls provides a great resource for finding similar issues that customers may be having and how other team members have handled those situations.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

9 videos

View Playlist
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
View more videos
Return to navigation

Pricing

View all pricing
Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

45 people also want pricing

Alternatives Pricing

Zoom AI Companion

Zoom AI Companion

$14.99
per month (the cost of Zoom Workspace Pro)
What is Zoom AI Companion?

Zoom Custom AI Companion gives admins the ability to customize AI Companion outputs by accessing an organization’s internal data sources, as well as third-party applications within Zoom AI Studio for expanded knowledge, helping users drive decisions, actions, and complete tasks.

CallTrackingMetrics

CallTrackingMetrics

$79
per month
What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Return to navigation

Features

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

8.7
Avg 8.0
Return to navigation

Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Call Recording Playback highest, with a score of 9.5.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives

Compare with

Outreach

Outreach

Compare
Salesloft

Salesloft

Compare
Chorus by ZoomInfo

Chorus by ZoomInfo

Compare
Clari Copilot

Clari Copilot

Compare
Clari

Clari

Compare
Avoma

Avoma

Compare
Salesforce Sales Cloud

Salesforce Sales Cloud

Compare
Zoom Revenue Accelerator

Zoom Revenue Accelerator

Compare
Jiminny

Jiminny

Compare
CallMiner Eureka

CallMiner Eureka

Compare
Observe.ai

Observe.ai

Compare
Goodmeetings

Goodmeetings

Compare
boost.ai

boost.ai

Compare
Cresta

Cresta

Compare
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 581)

Gong can do a LOT for you

Rating: 9 out of 10
April 26, 2025
JS
James Schilling
Senior Business Development Rep
Truckstop (Transportation/Trucking/Railroad, 501-1000 employees)
Vetted Review
Verified User
Gong
3 years of experience
View profile
Likelihood to Recommend
Gong is well suited for note annotation during a call or meeting as the automatically generated transcriptions appear to be nearly perfect.
Gong is also great for tracking the calls of peers and leaving feedback so the whole team can level up together.
Gong is not always so timely in analyzing a call so if you need to understand a call that was recently made, you may be out of luck.

My review of the Gong Platform.

Rating: 8 out of 10
Incentivized
March 14, 2025
HD
Hanief Diljan
Sales Manager
SignalPET® (Medical Practice, 51-200 employees)
Vetted Review
Verified User
Gong
1 year of experience
View profile
Likelihood to Recommend
It enabled us to identify areas where the sales team miscommunicated or inaccurately positioned our product. The product needs to be placed as a guide and support for vets and not a replacement of a particular product, and this was picked up in instances where it was not being done.

Great option for consistent call tracking and notes

Rating: 9 out of 10
Incentivized
June 18, 2025
Likelihood to Recommend
It is great for pulling out our criteria that we use in our sales process and making sure that everything makes it into Salesforce. We have several people spread among different locations and nationalities and it allows us to standardize our process and keep everyone on the same page

Save time and reduce admin tasks

Rating: 10 out of 10
Incentivized
May 08, 2025
MS
Mia Stubbs
Account Executive
Thirdfort (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Gong
2 years of experience
Likelihood to Recommend
Well suited to sharing calls and email templates with other colleagues, especially those that are new to the business and want to gain context on our conversations. Sometimes the AI follow ups sound and follow a robotic pattern and require some editing before sending out to prospects.

A must have tool for a seller

Rating: 9 out of 10
April 24, 2025
LB
Lucia Bezzato
Enterprise account director
AppDirect (Internet, 5001-10,000 employees)
Vetted Review
Verified User
Gong
3 years of experience
View profile
Likelihood to Recommend
If you are a seller and have time efficiency issues, Gong will solve a lot of your problems. You can easily save time in writing summary emails, in finding the core of the conversation, in sharing internally with the team what went well by simply sharing and clicking the right timing of the conversation.
Return to navigation