Relevant and Accurate Insights
To be transparent I don't have too much feedback in this area. I'm still fairly new to the role. I can say that the AI on Gong definitely makes searching, and pinpointing exactly what I need a breeze!
Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
Learn from top reviewers
Gong is an essential tool
Rating: 8 out of 10
October 3, 2024I use Gong for every call. I like that It allows me to focus on the conversation rather than note taking, which allows me to be a better listener and a better account manager....
Verified user
Employee
1 year of experienceWork Doesn't Have To Be Stressful - Just Hit The Gong
Rating: 10 out of 10
October 1, 2024I leverage Gong in my organization to not only review my calls, but to have peace of mind that I don't have to stress about missing something, or things moving at too fast of ...
Verified user
Representative
1 year of experienceWe save time with Gong.
Rating: 10 out of 10
September 27, 2024Using Gong to record our external calls has saved countless hours of manual note-taking. We leverage Gong's call notes to also keep track of meeting follow-up items, which are...
Verified user
Contributor
4 years of experienceGreat PMM resource
Rating: 10 out of 10
September 26, 2024We leverage Gong to record all of the sales org's calls. Gong allows us to have a repository of conversations that we can mine for insights at any time. It allows teams like P...
Great or automation and call analytics
Rating: 10 out of 10
September 26, 2024Gong is a key tool in our sales tech stack! We use the software for call recording, note taking, CRM automation, deal tracking, coaching etc. Ultimately the goal is to save ou...
Verified user
Account Manager
1 year of experienceVerified user
Representative
1 year of experienceGong saves you time, helps keep track of next steps & is super easy to use!
Rating: 8 out of 10
September 24, 2024We use Gong to track & record meetings, as well as for meeting recaps & sales coaching.
Verified user
Account Manager
1 year of experienceGreat addition!
Rating: 8 out of 10
September 24, 2024We use Gong for the call capabilities and the amazing call analysis it gives. It saves us a lot of time as we do not have to go back and listen to calls in full and can skip t...
Verified user
Account Manager
1 year of experienceGong for Product Teams.
Rating: 10 out of 10
September 21, 2024Gong helps our product team identify user feedback by analyzing the Gong call recordings and transcripts. This tool allows us to search for use cases for further analysis. The...
Verified user
Employee
1 year of experienceGong AI is a game changer
Rating: 9 out of 10
September 4, 2024I use Gong AI to look at calls my team has had and then interrogate the calls for trends and issues that clients are having
Verified user
Manager
1 year of experienceGong Belongs in Every Inside Sales Organization's Tech Stack
Rating: 10 out of 10
September 4, 2024We use Gong in a variety of ways from onboarding, coaching, utilizing alerts and trackers to initiative boards.
We want to make sure we are adhering to recommended best prac...
Verified user
Contributor
3 years of experienceGong <3
Rating: 10 out of 10
September 3, 2024We use Gong to record our sales calls and demos to track what was discussed without having to manually take notes and potentially miss important info.
Salespeople have to ke...
Verified user
Employee
3 years of experienceSave time and never miss a word your customer says!
Rating: 10 out of 10
September 2, 2024I utilize Gong daily to record my calls. It allows me to be fully present and not constantly feel like I'm missing valuable notes. It is also so easy to look up key words from...
Riley Morgan
Employee - Customer Service
Enterprise Customer Success Manager
BetterCloud
1 year of experienceVerified on LinkedIn
The best tool in the tech stack!
Rating: 10 out of 10
August 30, 2024We leverage Gong for a myriad of different things including onboarding/training, pipeline management and more. Of all the tools that I leverage, Gong is used the most aside fr...
Verified user
Contributor
6 years of experienceBest Call recording Tool!! Period.
Rating: 10 out of 10
August 27, 2024The way it creates meeting notes is fantastic!! It's always helpful, and we don't need to listen to the entire call; the detailing is out of the box. This AI feature has helpe...
Verified user
Manager
3 years of experience
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How Gong Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
9 videos
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
Pricing
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Unavailable
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
Gong helps people and companies reach their potential.
The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Reviewers rate Call Recording Playback highest, with a score of 9.7.
The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(897)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Gong's Feature for Automatic Call Organization: Users have expressed appreciation for Gong's functionality that automatically categorizes calls by topics, streamlining information retrieval processes efficiently. This feature has been highlighted as a time-saving tool that aids in organizing and accessing call content seamlessly.
Productivity-Boosting Tools: Customers value the array of additional tools offered by Gong, such as setting reminders for action items and generating thorough call summaries. These tools are instrumental in enhancing productivity levels and streamlining follow-up procedures effectively.
Searchable Transcripts Enhancing Accessibility: Reviewers have noted the benefit of searchable transcripts on Gong, allowing users to quickly search and reference specific information from past calls with ease. The availability of this feature contributes significantly to improving accessibility and efficiency in retrieving essential details.
Challenging Features: Some users have encountered challenges with the search feature, finding it difficult and confusing to locate specific calls.
Accuracy: Reviewers have highlighted concerns about the accuracy of transcripts, especially when dealing with accents and dialects. This has caused users to have to spend more time reviewing transcripts and thus spending less time on work productivity.
Navigation Issues: Users also express frustration with navigating the app's user interface smoothly, suggesting a redesign for improved clarity on layout and better usability. These issues collectively impact the overall user experience negatively, leading to potential inefficiencies in call management and data access within the platform.
Reviews
(1-25 of 482)Companies can't remove reviews or game the system. Here's why
Gong is an essential tool
Rating: 8 out of 10
October 03, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Saving time
- Better summaries of calls
- Call analytics - helping me be a better communicator
Work Doesn't Have To Be Stressful - Just Hit The Gong
Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- In leveraging Gong, I would say I've seen a 1-2 meeting increase. This comes from not only giving me more time back to focus on other prospects, but allowing me to stay on top of the details to prevent anything from slipping through the cracks.
- Echoing off the statement above - I would say that it gives me roughly 20-30 minutes more back in my day because I know I can focus on the customers needs and wants vs having to slow the conversation down.
- It's really allowing me to get the coaching I need, but also allowing me to meet my prospects where they are in their journey.
We save time with Gong.
Rating: 10 out of 10
September 27, 2024
Verified User
Vetted Review
Verified User
4 years of experience
- Positive impact on time savings.
- Positive impact on organization alignment.
Great PMM resource
Rating: 10 out of 10
September 26, 2024
CL
Vetted Review
Verified User
6 years of experience
- Greater alignment within our organization
- Greater visibility
Great or automation and call analytics
Rating: 10 out of 10
September 26, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Saves reps up to 4 hours per week
- Reduces miss alignment - this is harder to quantify/prove ROI
Love Gong!
Rating: 10 out of 10
September 25, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- The AI Summary in particular saves me time with taking notes
- Being able to share recordings with customers, saves me time from having to conduct subsequent meetings for team members that missed the original meeting.
Gong saves you time, helps keep track of next steps & is super easy to use!
Rating: 8 out of 10
September 24, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Saves me time in recording my meetings for internal tracking purposes
- Saves me time in being able to reference back phone calls + next steps when sending follow-ups if I missed something in my notes
Great addition!
Rating: 8 out of 10
September 24, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Time saving
- Ease for sharing call information
- All in one place call information
Gong for Product Teams.
Rating: 10 out of 10
September 21, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Gong saves us time for identifying user feedback.
Gong AI is a game changer
Rating: 9 out of 10
September 04, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Saves time looking at interactions
- Provides great insights
- Allows for targeted coaching
Gong Belongs in Every Inside Sales Organization's Tech Stack
Rating: 10 out of 10
September 04, 2024
Verified User
Vetted Review
Verified User
3 years of experience
- Better deal management
- Better measuring of key initiatives with product rollouts
Gong <3
Rating: 10 out of 10
September 03, 2024
Verified User
Vetted Review
Verified User
3 years of experience
- Salespeople ramp faster
Save time and never miss a word your customer says!
Rating: 10 out of 10
September 02, 2024
RM
Vetted Review
Verified User
1 year of experience
- For me personally, it is a huge time saver.
- Serves as an excellent source of record.
The best tool in the tech stack!
Rating: 10 out of 10
August 30, 2024
Verified User
Vetted Review
Verified User
6 years of experience
- For me personally, it saves me several hours per week VS managing my pipeline in SFDC - a huge help!
Best Call recording Tool!! Period.
Rating: 10 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
3 years of experience
- I don't have that data.
Gong is mostly great!
Rating: 9 out of 10
August 22, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
- It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
- Specific feedback about a moment vs. generic feedback.
A great tool for meeting recording and AI generated summaries and action points.
Rating: 9 out of 10
August 20, 2024
OL
Vetted Review
Verified User
1 year of experience
- This has been a great tool for sharing meeting recordings, minutes, and key next steps with clients.
- It has saved me time as a project manager.
- It has improved my productivity in managing meetings by at least 30%.
Gong is a great software to add to your stack
Rating: 10 out of 10
August 20, 2024
JG
Vetted Review
Verified User
1 year of experience
- Enables me to have better communication skills
- Provides me with notes I may have missed
- Follow up email functionality through AI is super helpful
Gong review.
Rating: 10 out of 10
August 14, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- Time savings.
- Engagement
- Increased awareness.
GONG
Rating: 10 out of 10
August 14, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Coworking time to bring calls to review and learn from each other.
Experience Effortless Sales Insights with Gong
Rating: 9 out of 10
August 09, 2024
PS
Vetted Review
Verified User
2 years of experience
- Time saving due to the summarization
- The AI generated email follow up comes handy when sending ang follow up mails
- The transcripts really help when meeting international clients with complicated accents
Gong is a great tool for any customer facing role!
Rating: 10 out of 10
August 08, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- Gong is huge time saver for highlighting key points and summarizing conversations. I probably save 2 hours daily.
User Review of Gong
Rating: 10 out of 10
August 06, 2024
LM
Vetted Review
Verified User
3 years of experience
- I respond faster.
- I take over deals from BDRs more smoothly
- I receive coaching by both the AI and my leadership
Gong is a helpful product for Sales and Accounts Folks!
Rating: 10 out of 10
July 29, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- Has made our sales/accounts team more efficient and improved ROI on deal conversion
CS Contributor Loves Gong
Rating: 10 out of 10
July 25, 2024
HJ
Vetted Review
Verified User
7 years of experience
- Saves at least 5 hours a week on note taking and customer follow-up.
- I was able to improve certain skillsets, one being increase 2x my question rate per hour.