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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Learn from top reviewers

Good software for customer meeting recordings.

Rating: 9 out of 10
November 28, 2024
IncentivizedVetted ReviewVerified User
We use Gong to record our online meetings with customers. I am a customer success manager, and with Gong, I can write the meeting minutes quickly and easily as Gong AI generat...
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Michael Ooi
Manager - Customer Service
Senior Customer Success Manager
Anomali
Gong1 year of experience

Just Get Gong!

Rating: 10 out of 10
November 21, 2024
IncentivizedVetted ReviewVerified User
I use Gong to capture call recordings, find pain points, and summarize all calls I have. I enjoy using it for note taking within our other software and love looking at the sta...
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Kelli Thomas
Employee - Customer Service
Senior Customer Success Manager
OnBoard Meetings
Gong1 year of experience

Best meeting recap tool.

Rating: 10 out of 10
November 12, 2024
IncentivizedVetted ReviewVerified User
At first, I only used Gong to listen back to my meetings to make sure I didn't miss any critical points on the notes I took during the conference. However, after I learned to ...
Continue reading
Eric Tuñón
Representative - Product Management
Support Specialist
MedTrainer
Gong1 year of experience

A great tool for meeting recording and AI generated summaries and action points.

Rating: 9 out of 10
August 20, 2024
IncentivizedVetted ReviewVerified User
We use Gong for recording client meetings and sending them to clients. We generate meeting minutes and key next steps from the recordings, query the recordings to get key info...
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Olufemi Lawal
Project Manager - Information Technology
Technical Project Manager
Piano
Gong1 year of experience

CS Contributor Loves Gong

Rating: 10 out of 10
July 25, 2024
Vetted ReviewVerified User
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and...
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Heidi Jones
Contributor - Customer Service
Enterprise Customer Success Manager
Metadata
Gong7 years of experience
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How Gong Differs From Its Competitors

Relevant and Accurate Insights

Gong.io provides valuable insights for me to sieve through the points that are raised in a meeting. I like the action items that are generated, as these will form my follow-up plan with the customer. Although it is not 100% accurate, it is close enough for me to fine-tune the tasks required.
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Market Trends

With the call recordings and summaries by Gong, I can see the common issues and requests customers make. This helps me identify what's the flavour of the month, so to speak. The recordings also allow me to revisit the action items agreed upon during the meetings and check back with my customers to …
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Relevant and Accurate Insights

Yes, but as mentioned in a prior question, I don't use this feature very often. When it comes to deal management, I use other tools to help close deals. Where I see the most benefit, is just in the timeline, showing how many calls and with one seniority have I had.
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Market Trends

Deal acceleration is important. The overall insights into activity is helpful when understanding what the common trends are. Obviously, other tools help with this. But Gong allows the end user to do their own analysis and put together an action plan.
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Relevant and Accurate Insights

The improved AI insights over the years is something I've been impressed with for sure. Although I rely on myself to pick out the pain points and more so the actual angle of how to win the current deal, I do look at the follow up emails I get from Gong. They do a good job of creating a checklist …
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Market Trends

Gong AI Insights do a good job at ensuring no items of the discussion slip through the cracks. It's easy to search by keyword to verify if a word or topic was discussed. On top of that you can do that for a whole group of calls. This makes it easy to track trends.
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Relevant and Accurate Insights

The platform provides automated, AI-driven insights without requiring extensive manual input. This saves users time and effort, allowing them to focus on actionable strategies rather than data entry and analysis, detailed analytics and reporting features that are easy to understand and use, …
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Market Trends

Detailed analytics and reporting features that are easy to understand and use the trends. For example, when we're dealing with UK clients, we have seen a low response during the summers, which helps us prepare for seasonality.
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Relevant and Accurate Insights

Gong always provides coaching points after each call for the user to reflect and make easy adjustments to calls to improve their quality. Alongside this it provides analysis which can summarise for either the caller to reflect on or another user this has been shared with to get a quick snapshot of …
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Market Trends

This is something I’ve used less in Gong vs the main call playback and analysis features. The platform itself might have this market analysis elsewhere but even in the newsletters and tips provided from Gong’s own analysis and studies helps our sales team adjust their approach on calls to find the …
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Market Trends

It makes it easy to see what customers are talking about, how well we are adapting to their conversations and if we’re delivering during the meeting.
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Relevant and Accurate Insights

As a CSM, I have found the follow-ups that Gong sends super helpful - when someone needs to hear back from me or when someone has returned from leave. Plus, the exclamation marks highlighting some risks are also super valuable in deal management, prompting some action from me.
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Relevant and Accurate Insights

Yes, Gong has provided us with accurate and actionable insights. It’s been beneficial to keep track of the following steps for follow-ups and get honest feedback from calls. The insights help us stay organized and ensure we’re always on top of what needs to happen next. It’s made a noticeable …
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Market Trends

Gong has helped us spot new opportunities by showing trends in customer conversations. It pointed out that a specific country kept coming up in calls, which helped us see the potential. We used that data to convince leadership and opened that location last month. It’s been super helpful in making …
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Market Trends

Gong has allowed me to see insights into the healthcare industry for example and how many are struggling with staff retention, but also getting the right information in front of the prospects and their families. Without Gong, it would have been much harder to compile the data and catch this trend.
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Relevant and Accurate Insights

In my experience, the Gong AI insights have been accurate. I've personally benefitted from this feature and the follow-up action item summaries. This eliminates the need to manually take notes live during the call, allowing us to be more present.
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Relevant and Accurate Insights

Gong has provided me with accurate and actionable insights and it's benefited my business because from a daily perspective - the call recaps with next steps are super helpful to go back and reference when sending client follow-ups or trying to remember something that was mentioned that I didn't …
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Market Trends

Gong has helped me build insights into trends with my clients and what's happening in my market mainly through the recaps that pull out the key takeaways and are great to reference when prepping for future meetings.
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Relevant and Accurate Insights

The way it creates meeting notes is fantastic!! It's always helpful, and we don't need to listen to the entire call; the detailing is out of the box. This AI feature has helped me a lot with my daily project management tasks, where I usually spend my time meeting with clients. Gong does the work …
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Market Trends

The way it creates meeting notes is fantastic!! It is always helpful, and we don't need to listen to the entire call; the detailing is out of the box. This AI feature has helped me with my daily project management tasks, where I usually meet with clients; Gong Does the work for me.
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Market Trends

It makes life so much more efficient and simpler. With detailed insights, you can be more organized from a sales org perspective and attend to more customers in 1 day—doing 5-6 calls now—more calls = more revenue.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

9 videos

View Playlist
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

42 people also want pricing

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Natterbox

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$52
per month per user
What is Natterbox?

Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business…

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Features

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

8.6
Avg 7.9
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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Call Recording Playback highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 254)

Good software for customer meeting recordings.

Rating: 9 out of 10
Incentivized
November 28, 2024
MO
Michael Ooi
Senior Customer Success Manager
Anomali (Computer Software, 201-500 employees)
Vetted Review
Verified User
Gong
1 year of experience
Use Cases and Deployment Scope
We use Gong to record our online meetings with customers. I am a customer success manager, and with Gong, I can write the meeting minutes quickly and easily as Gong AI generates a summary. This lets me begin writing on the meeting summary and edit as I see fit. Often, I find the starting phase to be difficult, so this Gong AI really helps. With Gong, I can also check on past discussions with my customers to confirm what has been agreed upon and follow up on outstanding tasks. Another useful feature is Gong works with Zoom and Teams meetings, so I have a record of the calls I have with my customers regardless of the meeting platform used.

A great tool for meeting recording and AI generated summaries and action points.

Rating: 9 out of 10
Incentivized
August 20, 2024
OL
Olufemi Lawal
Technical Project Manager
Piano (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
Gong
1 year of experience
View profile
Use Cases and Deployment Scope
We use Gong for recording client meetings and sending them to clients. We generate meeting minutes and key next steps from the recordings, query the recordings to get key information about the meetings, send the users the 'Share with customers' URL, and analyze how many of the users have watched the meeting.

Just Get Gong!

Rating: 10 out of 10
Incentivized
November 21, 2024
KT
Kelli Thomas
Senior Customer Success Manager
OnBoard Meetings (Computer Software, 51-200 employees)
Vetted Review
Verified User
Gong
1 year of experience
View profile
Use Cases and Deployment Scope
I use Gong to capture call recordings, find pain points, and summarize all calls I have. I enjoy using it for note taking within our other software and love looking at the stats. It can track your activities as well as track your teams activity. I like to see where I stand next to the competition in terms of my responsiveness and question rate.

CS Contributor Loves Gong

Rating: 10 out of 10
July 25, 2024
HJ
Heidi Jones
Enterprise Customer Success Manager
Metadata (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Gong
7 years of experience
Use Cases and Deployment Scope
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and review activity timelines easily. In today's business, time is a luxury. To have this system be the single source for follow-up, timing and coaching is amazing.

There are many other features like the revenue tracker (which is important), but not used in my day to day use of the tool.

Best meeting recap tool.

Rating: 10 out of 10
Incentivized
November 12, 2024
ET
Eric Tuñón
Support Specialist
MedTrainer (Medical Practice, 201-500 employees)
Vetted Review
Verified User
Gong
1 year of experience
Use Cases and Deployment Scope
At first, I only used Gong to listen back to my meetings to make sure I didn't miss any critical points on the notes I took during the conference. However, after I learned to use its AI features, I saved a lot of time by reading the transcript and searching for specific words on it. I also use the generated recaps it provides to write an email recapitulating the meeting to my clients.
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