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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(812)

Attribute Ratings

Reviews

(1-25 of 443)
Companies can't remove reviews or game the system. Here's why
Ariel Cascallares, PMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Gong for every outgoing call either from Sales, Product or Customer Success. The main uses are:

  • Recording the call and registering everything that was said for safekeeping and verifying after the call every action point that was agreed with our customers
  • Reviewing the call as a team and individually to detect areas of improvement in the length of our monologues, the kind of questions we ask, how active our listening was, how much we could empathize with our customers, etc.
November 16, 2023

Great Tool for CSMs

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts to find key words or key points of discussion to follow up on. It was also a great place to know who was on the call and it was really helpful to be able to share a link instead of a downloaded recording or google drive file.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record our Zoom meetings and trainings with clients. We then share the meeting link with the client so they can refer to the training for additional in-house training sessions. We also internally review sales calls and other client related meetings to glean helpful client information. The recordings are also used as internal trainings for our teams.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record all our demos with prospects as well as follow ups. This allows us to refer back to the action items if needed. We also share the Gong w/our prospects so they can share it within their company. This helps us to save time and make sure nothing gets missed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record our Sales and customer success include implementation process meetings, get insights about those meetings and sync them to other applications such as Salesforce.com and more.
Sales users can see their opportunity pipeline and AI insights about them
Alex Pavia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record calls and forecast deals. For call recordings reps use it to stay organized on their deals. Managers use it to coach reps and especially ramp new reps. Forecasting is my favorite part as a front line manager. I manage 11 reps and Gong gives me great access to see what is happening with all deals, rather than having to constantly ask reps myself
Pooja Dinani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Review my calls. Listen in and get updates on my previous calls, work on my shortcomings, learn from others, take pointers and share it with others if the calls went well. And review the calls after years as well. This is such a useful tool. Most recommended to everyone in the industry
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is good to keep track of important conversations happening in your organization. We use Gong to keep product teams in the know of important account changes. We have our sales team using the product and it has been great to share snippets of those using our sales methodology and for keeping managers informed. It is common for us to share snippets with other internal users and our customers. It has been a bit clunky to learn and gain full adoption, but those who do state that they get a lot of value out of the automated notetaking and being able to see all the related account emails in one place. Deal boards are quite tough for our sales structure, but look as though they are a great fit for many SAAS companies.
Matthew Gardner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is our go-to for call recording on Zoom along with playback, sharing, call review, and pipeline analysis based on calls and emails. It provides analytics on stalled deals as well as hosting our training videos internally and allowing for collaborative call feedback and scoring. It has limitless storage and the recordings are great, transcriptions save time, and employees love the automated to-do lists. Update: The new AI notification flags they added are also amazingly helpful to our Sales and CS orgs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong.io is used across our whole organization. It allows new employees to pick up our wording, best and worst-case practices without piling up on everyone's calendar. It allows team leads and managers to look at call data and pinpoint places to improve quickly. Most importantly, it allows reps to keep up with their pipeline and see where potential deals went. When it comes time to apply for a promotion, this is the resource that gets our employees there.
Paul Scanniello | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The main use case is customer call recording. We record all calls with customers with Gong and refer back to them regularly to review content and remember next steps. The calls are scraped and transcripted, which makes it very easy to hone in on specific points. Also, we frequently tag other employees for additional help.
David Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used it both to understand promises made during the sales process and to train CSMs on the conversations we were having with customers. It also has been helpful to recall promises made during calls during business reviews. The primary users were managers of CSMs in their effort to provide regular feedback and coaching to their CSMs by revisiting calls with them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to track key insights throughout our sales calls. It helps us identify how often we are referencing certain topics in won deals, # of contacts needed for a successful deal, and to exemplify how successful deals are ran. <br><br>The tool is also helpful for reviewing previous calls to better understand our customers use case and pain points. This ensures that we are able to continue focusing on those points throughout our future calls.
July 13, 2023

Gong fangirl

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. We also use recorded calls in organized folders for training new team members.
July 13, 2023

Vital for Reps

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  1. Coaching and Training - Gong is used to coach reps and train them on particular skills the business is trying to hone in on. It also provides reps and managers with insights into sales calls and therefore reps deals. We use it to identify areas where reps excel or need improvement, and provide targeted feedback and guidance based on data-driven insights from actual conversations.
  2. Forecasting - we don't use this part
  3. Competitive Intel - by analyzing calls, Gong helps us identify trends, patterns, and customer sentiment, which can inform product development, marketing strategies, and overall business decisions. We also gain insights into competitor strategies and tactics by looking at conversations that certain competitors are mentioned.
July 13, 2023

I <3 Gong!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a post-sale Account Manager and Gong is one of my favorite tools in our toolstack! It helps me improve how I talk to customers by analyzing my conversations and tracking key words and phrases that I should be saying to help convey value to customers, build relationships, and advance my deals. I work fully remotely, so Gong is SO helpful because I'm able to listen to my team members' calls to get best practices around how they're talking to their customers and I can easily copy and paste messaging that I want to use from the transcription that Gong provides (which is also great for taking any notes I missed from my own calls!). It's also integrated with our email client, so I'm able to easily see which customers I should be following up with based on calls we've had and emails I've received to help move my deals forward.
Lakin Levisky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize Gong weekly for call listening and live listening for our team. I typically listen to 5 calls per week and 3 live calls per week. It allows me to coach my team and live listen to important calls to ensure were not missing an opportunity for a sale.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used Gong for the past 3 years to get feedback on calls, learn from my team members, gather helpful insights from calls, and manage my pipeline.
A lot of times, I don't have enough time to take as detailed of notes as I'd like. Gong completely eliminates this issue by not only recording calls but also pointing out action items I mentioned, key points the prospect said, etc. Gong also identifies risks in my pipeline to help me better manage it and win more deals.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We used Gong to record, transcribe, and give us deeper insights into sales calls and even internal meetings. Gong allowed us to review and train on prior sales calls and find the most important insights in those calls. Those insights allowed us to train for future calls and provide deeper value to prospects after demos.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is used by three teams inside our org:
  • Sales
    • Deal tracking
    • Warnings/Automations of deal issues
    • Call review and feedback
  • CS
    • Renewal activity tracking
    • Tracking on churn keywords
    • Call review and feedback
    • Extraction of Customer quotes
  • People Ops
    • Internal training videos
We're solving a lot of problems around not knowing what goes on inside every call across sales and cs. This lets us train as well as keep a smart "ear" inside all calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At Infor we used Gong for customer-facing meetings and would record and analyze a variety of different call types. Gong was the default video recording tool we used, alongside MS Teams. Gong was indespensable for pre-call preparation (quickly listening to previous calls), cross-team collaboration (sharing snippets with colleagues that couldn't attend the call), customer reminders (sending customers snippets of a demo or proposal), onboarding new reps (sharing gold-standard presentations or intros with new reps), manager coaching (managers listening and giving feedback to calls they couldn't attend) and self-improvement (listening to my own calls and analyzing the metrics). My "patience" metric continuously improved, so that was a healthy reminder to slow down and give customers more time to speak. I used Gong on nearly a daily basis, and it was an invaluable tool, one that I'll always speak highly of and look forward to using again at another company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record all of our customer and prospect calls. It's so helpful to not have to furiously take notes in all my calls. It's a must have for me as a seller for prospect conversations and to manage my existing customer accounts! It's great for getting coaching from my manager, sharing product feedback/voice of the customer with our product team, and quickly getting up to speed when transitioning accounts or opportunities, or old closed lost opps.
Parker Haney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Gong for call recording, call analytics, note taking, thematic analysis, pipeline review, and more. The main thing I use Gong for is call recordings and note taking. It allows me to spend more time face to face with the customer, and listen to the call later for notes. From there, I share the recording with the prospect for them to have. I also use Gong for pipeline management
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