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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Learn from top reviewers

Gong is a great tool for our sales teams

Rating: 10 out of 10
July 10, 2025
IncentivizedVetted ReviewVerified User
We used Gong to help us break down sales calls for training, accurate forecasting, and next steps guide. It helped us to figure out where we had gaps in the process and allowe...
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Quynn Allsup
Manager - Sales
Sales Development Manager
Verkada
Gong1 year of experience
Verified on LinkedIn

Great product overall for BDRSDR

Rating: 10 out of 10
July 10, 2025
IncentivizedVetted ReviewVerified User
I used Gong to find the best contacts and best way to us my time rather than calling numbers that would not leads to deals! its been an incredible experience. it really makes ...
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Alexandria Griffin
Employee - Sales
BDR
birdeye
Gong1 year of experience

Gong specifically for customer advocacy efforts

Rating: 9 out of 10
June 25, 2025
Vetted ReviewVerified User
I personally use Gong for customer advocacy listening. We have created and trained the Gong AI to listen in "Deal Type: Renewal, Upsell, Expansion" for people saying anything ...
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Dylan Caraker
Director - Marketing
Manager of Customer Marketing
Mongoose
Gong1 year of experience
Verified on LinkedIn

Gong can do a LOT for you

Rating: 9 out of 10
April 26, 2025
Vetted ReviewVerified User
There is so much Gong does. First the ability to score calls among peers or have feedback given is an incredibly helpful way to level up and this is done so easily in Gong. It...
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James Schilling
Employee - Sales
Senior Business Development Rep
Truckstop
Gong3 years of experience

My review of the Gong Platform.

Rating: 8 out of 10
March 14, 2025
IncentivizedVetted ReviewVerified User
Gong helped us track the conversations our sales teams were having. It also helped find the issues that users were experiencing in these calls by transcribing their entire con...
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Hanief Diljan
Account Manager - Sales
Sales Manager
SignalPET®
Gong1 year of experience
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How Gong Differs From Its Competitors

Relevant and Accurate Insights

Gong is a valuable resource as a customer marketer by uncovering accurate and actionable insights that directly support our customer advocacy efforts like referrals and reviews. By analyzing our recorded customer calls on our customer success teams, it has helped us identify enthusiastic customer …
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Market Trends

Gong has been instrumental in helping us identify trends across our customer base and gain a clearer understanding of what’s happening in the market. By aggregating/analyzing call data from across our customer success and sales teams, Gong surfaces recurring themes such as product pain points, …
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Relevant and Accurate Insights

Gong has definitely provided our team accurate insights in spades. The transcriptions and call analysis saves us a tremendous amount of time when working on written followups after meetings or calls. The outlines and summaries appear to be accurate as well as the highlights of top talking points. …
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Market Trends

As a training tool for call feedback, our team continues to level up and adapt to what customers are saying utilizing Gong recordings. We can easily hear which competitors seem to be popular or which objections are becoming spoken more often and we can learn to adapt together. The keyword searches …
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Market Trends

We’ve been able to identify that we can ask better questions upfront in our discovery, which has reduced the time of our sales cycles in many different deals we’re currently running. This feedback is crucial for us. It’s been able to help forecast and make real progress in which deals to focus on.
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Relevant and Accurate Insights

Gong played a vital role in identifying when sales were being lost in the process and also how they were being lost. What phrases turned clients away, and what phrases led to closing? It was able to determine where deals got lost in the process and notify when they were being neglected.
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Relevant and Accurate Insights

Gong provides supremely actionable insights via AI. The Ask AI on an account works pretty well. The generative AI for email follow-up is decent, but I always add in my own spin to personalize it and seem a bit more human/less rote. All-in-all, though, quality AI that provides quick, actionable, …
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Market Trends

I would say this is an area Gong could improve on slightly. It does suggest some actions and next steps at the end of every day but sometimes these fall down as they don't take in full context of previous conversations and usually suggest a task just because they don't have a meeting booked in.
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Relevant and Accurate Insights

Sometimes the insights are not as detailed as I would like them to be. So when I ask for a specific question in the search bar, AI is not able to give me the full answer I am expecting with the accuracy or level of details. Same with summary of the meeting, sometimes there is more that is not …
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Market Trends

I definitely gained insights into my customers because I can always go back and ask what has been said in a certain meeting, but it would be great to have the chance to ask for all these meetings where a customer was involved and then have AI summarizing or analyzing the conversation.
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Relevant and Accurate Insights

The AI feature summarizes the phone calls and gives it to you in bullet points the main ideas of the conversation which not only saves time, but allows me to dive deeper into a portion of the call without having to listen to the whole thing to find where it was, especially if it was a longer phone …
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Market Trends

Yes. Being able to review calls and see a common theme/trend emerging on a lot of them allows for us to recognize which pain points are needing to be solved on a high level.
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Relevant and Accurate Insights

I use all Gong insights during my job and it's a strong tool to use AI to find the best way to close my deals. All the insights are relevant and the algorythm is very accurate to get feeling perceptions some times you can't have by your own, it's the smartest partner you could have.
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Market Trends

Not everytime because I work with the fitness industry and information comes by a lot of alternative ways, but it helps me a lot to understand what's happening with the person I'm talking and summerize all the topics we spoke about. The feeling perception is extremely accurate and sometimes it's a …
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Market Trends

In many ways, we learn most about the challenges our customers face and competitive insights across the calls. It's also great for searching how others resolve objections or respond in ways that are taken positively by customers.
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Relevant and Accurate Insights

Gong allows us to scrutinize calls from a pricing standpoint, to help us get it 'right', although difficult to quantify. It has also saved us time when a dept head needs to key in on an account and can use Gong instead of booking time for the account manager to rehash all the relevant details.
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Relevant and Accurate Insights

It has provided incredible insights especially as the sales process transitions to next steps. Being able to listen back to an hour call and hear certain things you might have missed during the original call offers a great opportunity to be prepared for future calls and also learn from your …
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Market Trends

Gong bas helped build insight by checking the percentage of certain topics discussed during calls, it helps you leverage what's been most important for most customers you engage with and ensures you are focusing on what's most important. In a sales environment, specifically a remote …
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Relevant and Accurate Insights

Gong provides reasonable and actionable insights. The proprietary LLM shows great learning to our organizational needs while improving the time efficiency of each of our account executives. Additionally, our marketing, customer service, and solution engineering teams are able to review meetings …
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Market Trends

Our organization has not used Gong long enough to evaluate insights and trends to our customer base to date. One of the reasons we purchased this software was to identify these metrics and are doing this on an ongoing basis.
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Relevant and Accurate Insights

Again, Gongs AI insights are the best of any tool we use or have used. The call summaries, emails, and sentiments are very accurate. The AI emails are precise and require minimum editing. The ability to train the AI is also a benefit, with trackers being a huge benefit, and it is also easy to …
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Market Trends

The deal boards have allowed greater insight into our teams' performance. The trackers have also helped by giving us aggregated insight into what customers and prospects are saying. The customized trackers have also been great, especially our tracker for competitors. This has helped us quickly …
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Relevant and Accurate Insights

The platform provides automated, AI-driven insights without requiring extensive manual input. This saves users time and effort, allowing them to focus on actionable strategies rather than data entry and analysis, detailed analytics and reporting features that are easy to understand and use, …
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Market Trends

Detailed analytics and reporting features that are easy to understand and use the trends. For example, when we're dealing with UK clients, we have seen a low response during the summers, which helps us prepare for seasonality.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

9 videos

View Playlist
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

45 people also want pricing

Alternatives Pricing

Zoom AI Companion

Zoom AI Companion

$14.99
per month (the cost of Zoom Workspace Pro)
What is Zoom AI Companion?

Zoom Custom AI Companion gives admins the ability to customize AI Companion outputs by accessing an organization’s internal data sources, as well as third-party applications within Zoom AI Studio for expanded knowledge, helping users drive decisions, actions, and complete tasks.

CallTrackingMetrics

CallTrackingMetrics

$79
per month
What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Features

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

8.7
Avg 8.0
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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Call Recording Playback highest, with a score of 9.5.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 597)

Gong can do a LOT for you

Rating: 9 out of 10
April 26, 2025
JS
James Schilling
Senior Business Development Rep
Truckstop (Transportation/Trucking/Railroad, 501-1000 employees)
Vetted Review
Verified User
Gong
3 years of experience
View profile
Pros
  • Provides a complete transcription and outline of our demonstrations and calls
  • Ability to share calls for scoring and comments
  • Call playlists to help with learnings and trainings
Cons
  • Some calls are slow to upload and analyze
  • The platform can have lag on startup
  • High price

Gong is a great tool for our sales teams

Rating: 10 out of 10
Incentivized
July 10, 2025
QA
Quynn Allsup
Sales Development Manager
Verkada (Security & Investigations, 1001-5000 employees)
Vetted Review
Verified User
Gong
1 year of experience
Verified on LinkedIn
Pros
  • Very easy to use interface. Doesn’t take a long training to get familiar with the system.
  • Great forecasting recommendations and tools. I love the way it breaks down calls.
  • Sales training within the recorded calls section. Allows leadership to provide very valuable feedback.
Cons
  • I’d like to see functionality around more specific, customizable metrics. For example if I could program “look for how many cameras we spoke about” and it could find that data for me.

Great product overall for BDRSDR

Rating: 10 out of 10
Incentivized
July 10, 2025
Pros
  • manages good numbers to call
  • helping me quickly go from person to person
  • helps me not be overhelmed by endless phone trees
  • helps simplify
  • ease of use
  • makes the process more fun
Cons
  • features to help me find better numbers
  • features to create a simple list of people who have called me back
  • features to make a list of people who i have already left a vm to
  • i think more buttons for auto Voicemials
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