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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Learn from top reviewers

Good software for customer meeting recordings.

Rating: 9 out of 10
November 28, 2024
IncentivizedVetted ReviewVerified User
We use Gong to record our online meetings with customers. I am a customer success manager, and with Gong, I can write the meeting minutes quickly and easily as Gong AI generat...
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Michael Ooi
Manager - Customer Service
Senior Customer Success Manager
Anomali
Gong1 year of experience

Just Get Gong!

Rating: 10 out of 10
November 21, 2024
IncentivizedVetted ReviewVerified User
I use Gong to capture call recordings, find pain points, and summarize all calls I have. I enjoy using it for note taking within our other software and love looking at the sta...
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Kelli Thomas
Employee - Customer Service
Senior Customer Success Manager
OnBoard Meetings
Gong1 year of experience

I'm a fan of Gong

Rating: 10 out of 10
November 18, 2024
IncentivizedVetted ReviewVerified User
We utilize Gong to record almost all our customer/company meetings. We have regular meetings for projects as well as long term customer relationship check-in meetings. It allo...
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Emma Nunn
Employee - Customer Service
Account Manager
Bitfocus
Gong3 years of experience

A great tool for meeting recording and AI generated summaries and action points.

Rating: 9 out of 10
August 20, 2024
IncentivizedVetted ReviewVerified User
We use Gong for recording client meetings and sending them to clients. We generate meeting minutes and key next steps from the recordings, query the recordings to get key info...
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Olufemi Lawal
Project Manager - Information Technology
Technical Project Manager
Piano
Gong1 year of experience

CS Contributor Loves Gong

Rating: 10 out of 10
July 25, 2024
Vetted ReviewVerified User
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and...
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Heidi Jones
Contributor - Customer Service
Enterprise Customer Success Manager
Metadata
Gong7 years of experience
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How Gong Differs From Its Competitors

Relevant and Accurate Insights

Gong.io provides valuable insights for me to sieve through the points that are raised in a meeting. I like the action items that are generated, as these will form my follow-up plan with the customer. Although it is not 100% accurate, it is close enough for me to fine-tune the tasks required.
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Market Trends

With the call recordings and summaries by Gong, I can see the common issues and requests customers make. This helps me identify what's the flavour of the month, so to speak. The recordings also allow me to revisit the action items agreed upon during the meetings and check back with my customers to …
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Relevant and Accurate Insights

Yes, but as mentioned in a prior question, I don't use this feature very often. When it comes to deal management, I use other tools to help close deals. Where I see the most benefit, is just in the timeline, showing how many calls and with one seniority have I had.
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Market Trends

Deal acceleration is important. The overall insights into activity is helpful when understanding what the common trends are. Obviously, other tools help with this. But Gong allows the end user to do their own analysis and put together an action plan.
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Relevant and Accurate Insights

Gong has provided us with actionable insights, but it's not a part of the AEs strategic workflow. I can't confidently say that these insights have had an impact on revenue generation, and I don't have a way to measure that impact if it did
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Relevant and Accurate Insights

The AI helps a lot with knowing next steps and call summaries. There are still some issues where it puts out of context action items in the summary.

i.e. we were chatting about what our weekend plans are for fun and it included that in the next steps summary
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Relevant and Accurate Insights

The improved AI insights over the years is something I've been impressed with for sure. Although I rely on myself to pick out the pain points and more so the actual angle of how to win the current deal, I do look at the follow up emails I get from Gong. They do a good job of creating a checklist …
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Market Trends

Gong AI Insights do a good job at ensuring no items of the discussion slip through the cracks. It's easy to search by keyword to verify if a word or topic was discussed. On top of that you can do that for a whole group of calls. This makes it easy to track trends.
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Relevant and Accurate Insights

The platform provides automated, AI-driven insights without requiring extensive manual input. This saves users time and effort, allowing them to focus on actionable strategies rather than data entry and analysis, detailed analytics and reporting features that are easy to understand and use, …
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Market Trends

Detailed analytics and reporting features that are easy to understand and use the trends. For example, when we're dealing with UK clients, we have seen a low response during the summers, which helps us prepare for seasonality.
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Market Trends

Gong has allowed us to accurately track call volumes and call timing to help us better determine if we are growing our imprint with our partners or if we are seeing decreased attention across various categories. This is a huge aid for leadership to better pinpoint where we are seeing clear misses …
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Relevant and Accurate Insights

Gong always provides coaching points after each call for the user to reflect and make easy adjustments to calls to improve their quality. Alongside this it provides analysis which can summarise for either the caller to reflect on or another user this has been shared with to get a quick snapshot of …
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Market Trends

This is something I’ve used less in Gong vs the main call playback and analysis features. The platform itself might have this market analysis elsewhere but even in the newsletters and tips provided from Gong’s own analysis and studies helps our sales team adjust their approach on calls to find the …
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Market Trends

I do not work in sales, so I guess this does not apply to me. I do not follow those metrics. I use it for call recording and for generating follow-up emails.
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Relevant and Accurate Insights

We use Gong for Products, so I don't have too much info about how Gong can help close deals. However, it definitely helps our Product Managers learn more about our customers. We use keywords and smart trackers for this purpose. Also, initiative boards help us compare the trackers' data.
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Market Trends

We primarily built the keyword and smart trackers to identify the key concepts and then built the initiative boards based on the trackers. The initiative board outcomes helped us to identify the ideas that are more popular among our users and XYZ types of deals. This is a strong tool for comparing …
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Relevant and Accurate Insights

Gong has definitely helped up to understand our customers needs on a deeper level. It has put a focus for our team on understanding the buying signals. This feature in particular is something that in the past could only be done by a human. The AI allows the analysis of the call to simply reinforce …
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Market Trends

Definitely. The insights provided by Gong allow us to understand our clients better, and our prospects as well. We can identify gaps in our process and product based on common trends in the analysis provided by Gong. This will help us grow our business by understanding the current and future needs …
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Market Trends

It makes it easy to see what customers are talking about, how well we are adapting to their conversations and if we’re delivering during the meeting.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

9 videos

View Playlist
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

42 people also want pricing

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Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business…

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Features

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

8.6
Avg 7.9
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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Call Recording Playback highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 102)

Great addition!

Rating: 9 out of 10
Incentivized
October 10, 2024
Verified User
Account Manager in Customer Service
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Gong
1 year of experience
Support Rating
8
I have not had to use the support feature with gong yet. So, I can not accurately give a detailed response.

GONG

Rating: 10 out of 10
Incentivized
August 14, 2024
Verified User
Employee in Sales
Information Technology & Services Company, 51-200 employees
Vetted Review
Verified User
Gong
1 year of experience
Support Rating
9
we don’t have to use it much but i remember one time and terence was super helpful

A great platform with actionable insights and amazing customer support

Rating: 10 out of 10
Incentivized
October 27, 2023
MG
Matthew Gardner
Director of Customer Experience
RouteThis (Computer Software, 51-200 employees)
Vetted Review
Verified User
Gong
2 years of experience
View profile
Support Rating
10
Our CSM at Gong worked with us from pilot into implementation and he was, and continues to be, the best (shoutout Chip)! Everyone at Gong is incredibly helpful and works to understand your business and needs.

Why I love Gong

Rating: 10 out of 10
July 07, 2023
Support Rating
9
They are responsive and able to solve the issue or question within a couple of emails.

Gong is Great!

Rating: 10 out of 10
Incentivized
July 05, 2023
Verified User
Employee in Sales
Hospital & Health Care Company, 201-500 employees
Vetted Review
Verified User
Gong
2 years of experience
Support Rating
10
I have never requested support
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