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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(812)

Attribute Ratings

Reviews

(1-25 of 100)
Companies can't remove reviews or game the system. Here's why
Matthew Gardner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our CSM at Gong worked with us from pilot into implementation and he was, and continues to be, the best (shoutout Chip)! Everyone at Gong is incredibly helpful and works to understand your business and needs.
Siphesihle Jade McEtywa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt.
April 05, 2021

Gong: great for SDRS

Score 6 out of 10
Vetted Review
Verified User
I never really needed support from Gong. Haven't to call them for a tech issue or anything, so I guess that means they have a solid, strong product!
January 15, 2021

Gong.io Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think it is a great support tool. Not only does it tremendously help with training and development, but it is also a beneficial organizational tool to find all your calls, and have that info there for you about each call you had. The comment section is awesome, and I really like it for a coaching and training perspective.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The CS is always available to help on anything I need and explore other ways to implement Gong in my company whether it be new features or getting other depts on board.
March 06, 2020

Excellent Tool

Tavi Carvajal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
They have been very attentive and always communicating with us. They also are great at scheduling calls for training purposes and helping new members of my team. In that aspect I have nothing but great things to say, they are responsive, attentive and always willing to help. I really like working with them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've only ever had a great experience with Gong the one time I needed support. There are no glitches, I've never had an issue with a call not being logged for me. Gong also provides great info on their blog and in the app that I always find useful with what I'm working on.
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