Skip to main content
TrustRadius
Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

Read more
Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
Continue reading

Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
Continue reading

Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

9 videos

User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

42 people also want pricing

Alternatives Pricing

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Return to navigation

Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(814)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Michael Norsoph | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I'm a big fan of Gong. I love that I can have saved searches for recordings of specific types of calls. The transcription function is fantastic so you can quickly ctrl + f any relevant piece you're looking for from past calls. I think the transcription function could be improved a bit on the accuracy or making note of relevant company/industry-specific terms being used by the customer org but a small margin of error with transcription technology is more than understandable. The segmentation of the call into different people speaking and overall content categories are fantastic. In general, this is an awesome tool and I highly recommend it.
  • Keyword saved searches for recordings of calls baed on the parameters you set
  • The transcription function is fantastic so you can quickly ctrl + F any relevant info you're looking for without having to listen to the entire call
  • The categorization within the call into different speakers or content categories is fantastic
  • I think the transcription tool could use a little tweaking or at least enabling a feature for company/industry-specific terms or acronyms so they would be better transcribed
My main summary of the tool covers this fully
  • Saves huge amounts of time of not having to watch through the call to get the relevant info
  • Great to learn from others' calls to refine messaging, value prop, and delivery
  • Being able to see when the prospects are speaking makes it easy to build follow up messaging around the things they've said verbatim
I think it's a relatively intuitive tool to use. It's clean and easy to navigate through compared to the common technologies in the sales environment
N/A
N/A
Sales and marketing
10
I'm not sure since I'm just a user
  • Gong recordings for sales calls
  • Ability to get transcripts and utilize accurate messaging
  • Quickly scan through internal meetings for relevant information
  • I really have no idea
  • This is nothing something I'm able to answer
It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.
Not Sure
  • Product Features
  • Product Usability
This is nothing something I'm able to answer
  • Don't know
  • This is nothing something I'm able to answer
This is nothing something I'm able to answer
  • no training
I found it highly intuitive
I'm not able to answer this question
I'm not able to answer this question
I'm not able to answer this question
Haven't had to reach out to user support other than a couple times I found relevant articles on their support site for what I needed
This is nothing something I'm able to answer
No
This is nothing something I'm able to answer
  • Searching for videos
  • Searching through transcripts
  • Playback features overall
  • This is nothing something I'm able to answer
  • Unsure
I'm not able to answer this question
  • Unsure
I'm not able to answer this question
  • AppExchange or similar marketplace
I'm not able to answer this question
I'm not able to answer this question
I'm not able to answer this question
I was not involved with the process
I was not involved with the process
I was not involved with the process
I was not involved with the process
I was not involved with the process
I was not involved with the process
  • Unsure
  • Unsure
Return to navigation