Using Google Analytics 4 to open the door... To better user experience!
Use Cases and Deployment Scope
In my organisation, we use Google Analytics to monitor user traffic and how well our pages are performing. We often use this information as a means to outline projects to improve user experience on certain webpages or make the case to remove pages entirely. It also allows us to provide updates to certain stakeholders about their content and work with them to improve their sections.
Pros
- Provide detailed traffic analytics
- Useful insight on web trends
- How well pages are performing and retaining users
Cons
- The overall UI could be made to be easier to navigate
- Training could be easier to find , especially after the change to Google Analytics 4
- Make it easier to set up reports for a specific URL
Return on Investment
- It has made it easier to back up business decisions
- It has built better relationships with editors
- It has allowed us to better monitor new sections and improve accordingly
Usability
Other Software Used
Hotjar, Microsoft 365, Adobe Acrobat




