Google BigQuery Reviews

BigQuery can be difficult to support because it is so solid as a product. Many of the issues you will see are related to your own data sets, however you may see issues importing data and managing jobs. If this occurs, it can be a challenge to get to speak to the correct person who can help you.

We haven't needed support as of yet.

As with any large company, support isn't always easy to get to. There are plenty of online tutorials and they have online guides that aren't too difficult to find. For last minute issues, a call is the best option to figure out what your next step should be. it's not a terrible customer service system, especially if you spend an appropriate amount of time beforehand familiarizing yourself with the system. That'll expedite any further questions you have down the road and make the support a much bigger help.