Google Charts

Google provides great support for Google Charts' users. For obvious reasons, Google Charts is backed up by one of the largest companies in the world, whose main business is data. It is without a doubt that they would provide great support for one of their products and, as a result, provide a great user experience.

Google Charts has a very good documentation that we can just go in there and find the stuff we need to implement our solutions on Google Charts. Plus, if we get stuck, we can also email the support and they are very responsive. So overall, the support is very satisfying.

Google Charts Support is not easily reached but there is a great support community all over the internet which balances the equation a little bit.

There is not really any support. Maybe if you paid for a paid plan, they would offer some help, but there is not any besides that.

Google Charts has an awesome community willing to help and answer questions, besides having a huge documentation, so its learning curve is not steep comparing to other solutions. You just need to know JavaScript and integration with APIs if you need to. So I'd recommend to learn it and in a few days you'd be good to go.

I gave an average rating score of 5 to Google Charts because it provides limited chart or human support on phone. Most of its support is made available through Google support website and open source community forums. Since my team has analysts who already have Excel charting experience, they were fine with limited support. But if one is a novice in creating charts, that analyst would need extra real time support through live chat or phone. Hence, providing additional live support through an agent, will further increase adoption and productivity of Google Charts.

There is not really much support for this tool besides training and such online.

I'd give it a 10, but I've never had the need to reach customer support for Google Charts. If their customer service for this application is as good as the rest of their applications, it should be perfectly fine. This application is reliable and easy to use enough that I would not expect to need to reach out to customer service really at any point.

Haven't used any support yet.

The support team is hard to contact and reach at Google to begin with. Support is not great for the free plans.

I have not really had any issues with the software, so I have not experienced any problems with the support team.

They never answer and it takes forever to get a response. They also are not very helpful.

Support team is hard to reach, but they are helpful once you are able to contact them. And, there are also a lot of resources online.

Google Charts support team is difficult to reach and can be hard to talk to someone on the phone. It is easier via email.

The support team is difficult to get in touch with and not very responsive.

As a free tool with massively powerful, infinitely customisable charts that can be dynamically updated - Google Charts is my favourite data visualisation tool. However, my hatred of JavaScript does jade my view on it. This is the price of the tool though, and I'm glad it's available for me.

I have not required support from the Google Charts's support team.

The support team can be hard to reach at times.

Google overall had very few outages when we're still with G suite and google charts needs support only when users want customization and are aware of which programming language or API package to use. Otherwise functional users need not need support in terms of working with Google Charts apart from the initial onboarding phase.

Don't use Google Chart's support team. That is why you get it, to self serve making users more independent. There is a Google Charts forum where users to collaborate ideas and tips graphically and in a learning professional manner. The tool has lots of releases keeping the functionality and technical details up to date.

I haven’t used the support team much. The software was straight forward, however it was not as popular as other softwares like PowerPoint and excel. So during transition to the next team, I felt there could have been better tutorials and videos, it needs more popularity/marketing to gain more users.

The documentation for Google Charts is fairly thorough. However, if you need help, finding support is usually very slow (as with most Google Productions).

Google is really good with the support as always.

A joy to work with and always there to help and lend a hand if needed. Unparalleled customer service.

Although we never did require support from the Team, there are a lot of tutorials and walkthroughs that are essentially very helpful.