Google Chat

Google Chat

Customer Verified
About TrustRadius Scoring
Score 8.3 out of 100
Google Chat

Overview

Recent Reviews

"Let's Explore it Together" Check Mine!

10
November 04, 2021
Google Hangouts Chat is used to communicate with my other colleague. We also use this to get some updates from our Boss. It is used by the …
Read full review

Hangout to connect people Globally

10
October 05, 2021
Google hangout is used across the whole organization, it is very easy to install and use. I personally like the hangout, during this …

My Experience With Google Hangouts Chat

9
August 26, 2021
We have Google Hangouts Chat deployed across all departments and we use it for internal communications and collaborations. Google Hangouts …
Read full review

Google Hangouts Chat Review

9
August 11, 2021
Google Hangouts Chat is one software that is used across the departments in our business. While it has many features, the main reason we …
Read full review

Google Hangouts Chat Gets It Done

10
June 29, 2021
It has replaced GroupMe as our group-text system, and now has replaced text messaging as one of the primary means of workplace …
Read full review

Free and it does the job

6
May 03, 2021
We use Hangouts' chat as an enterprise instant messaging platform in the same way other businesses might use Discord or Slack. We have …

Popular Features

View all 23 features

Mobile Access (16)

9.3
93%

Chat (17)

9.3
93%

Notifications (17)

8.9
89%

Discussions (15)

8.3
83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Google Chat, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

4 people want pricing too

Alternatives Pricing

What is Discord?

Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for…

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Features Scorecard

Project Management

8.8
88%

Communication

9.1
91%

File Sharing & Management

8.5
85%

Product Details

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.

Google Chat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.

What is Google Chat's best feature?

Reviewers rate Integrates with Gmail and Google Hangouts highest, with a score of 9.8.

Who uses Google Chat?

The most common users of Google Chat are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (103)

Ratings

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Ryan Mays | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It provides our organization with the ability to quickly and efficiently communicate and collaborate in a remote work environment. We use it to share best practices, to quickly provide peers within our specific workgroups with quick answers to complex questions, and to partner with each other in a consultation manner to provide a better customer experience. All of our departments (from eCommerce to B2B to B&M Sales) use it across departmental lines and sometimes within specific groups.
  • Create internal/operational efficiencies.
  • Enhance decision making.
  • Improve business process agility.
  • Improve customer relations/service.
  • Text boxes have an aggravating way of resizing itself.
  • Inability to dock the conversation list.
  • Conversations can jump around quite often.
  • Searching for specific instances or keywords sometimes is not efficient.
Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Rishi Pal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Google Chat in our day to day life for communicating personal as well as professional use. It is quite a fast way to interact with someone outside Google mail. It is also good for sharing attachments like pdf, jpg and video etc. It comes in the bundle of Google apps like gmail, drive, meet etc.
  • Easy to use interface
  • Fast connectivity and portability to use from phone, tab etc.
  • Quick way to share files like pdf jpg, videos etc.
  • Low bandwidth is required
  • Popup message can be sometimes distracting while doing work
  • Sometimes when message fails, I am not able to find out whether it is due to app or internet
  • There is a limit to the character that you can send
It is an excellent tool for personal as well as professional chat and economical app as free to use
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts Chat is used to communicate with my other colleague. We also use this to get some updates from our Boss. It is used by the whole organization. During the process-related problems, It is way easier to get some assistance through Google Hangouts Chat you can use it while on call and serves as a tool to communicate with other staff including different office locations.
  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
  • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
  • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
  • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
While you are calling cients and for you to save time utilizing knowledge base tool, It is way easier to directly message other user or announce it in a room I think Google Hangouts Chat is well suited. Sometimes it is less appropriate if the room is created for business process related but bombareded with unrelated topics.or sometimes they are depending on the chat answers and not not getting or learning something on the process.
carlos ibarra | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Google chat has been a great tool for efficient communications with my team members because it features mobile and desktop apps. It is helpful to have channels of conversation between 2 or more people on the same project, as well as video calling through Google meets that's integrated directly into Google Chat - this option adds states such as when you're in meetings or busy. Google chat is a great tool for adding attachment files without having to send them as an email. Google hangouts are the most-used app in our organization. It's where we talk to each other, share files and documents with one another, or have meetings that are led by video calls using this amazing tool!
  • Improve efficiency with faster chat conversations
  • Share files quickly and easily
  • Cut down on company costs with easy-to-use, free software
  • Mobile and Desktop app
  • Google hangouts has room for improvement with its user interface.
  • A better way to create channels of specific topics
  • Bigger avatars for people i talk or work with
Google hangouts chat has a confusing user interface that is not helpful in terms of sharing files and documents. People who work within my organization prefer using another messaging app for internal communication, which allows faster ways to distribute content across different channels or topics when necessary- Google's chat lacks an easy way to share anything with anyone else on your team without switching between tabs/pages all day long! You can't just send someone some quick information like you would through email--you have too many other options available but they're buried beneath layers upon layers where stuff collect save up until its time. Google hangout is a great tool for easy video calls. It's very well suited when I want to have an in-depth discussion with my team, so we still use google hangouts at my company! Creating a chatroom or meeting has never been easier - just share the link and everyone can join from anywhere around the world no matter what browser they're using.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google hangout is used across the whole organization, it is very easy to install and use. I personally like the hangout, during this pandemic situation hangout has helped a lot in connecting your peers, and sharing things. Groups can be formed very easily which is not available in other applications. I would say if It's one of the best features of Google
  • Easy to use and connect with Peers
  • Sharing the Files
  • Quality of the Product
  • Quality of the Video can be improved
  • Screen sharing can be better
  • Voice quality cab be improved
Google Hangout has helped us during these difficulties a lot, important is to have a connection without any trouble and this application has helped a lot, especially when you have to connect with your peers globally. You are just one click away from your peer to connect with them where ever they are.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts is being used as our primary communication platform for meetings, meetups, talks, webinars, seminars, etc. The user interface feels clean, well-designed, and intuitive. It supports multi-platform integration and wraps well around Google's fleet of productive tools. The audio/video quality is superb. There is also a chat feature that is useful for quick communication. The only problem we face is it supports a limited number of attendees. Also, we are concerned about how our data may be used there. It would be great if Google offered a self-hosting option. Overall, it is a fine tool to work with and it's free.
  • Audio Calls
  • Video Calls
  • Instant Messaging
  • On-premises hosting
  • Limited attendees
  • Concern over user data collection
Google Hangout is well suited for fast-moving small teams. Its instant messaging and calling features are free. Therefore, it is an affordable solution for small startups/companies/daily regular users, etc. However, a large team with a lot of focus will find it difficult to properly utilize. Only a single channel for all the teams makes it hard to manage and use. Also, enterprises will have some issues sharing their data over Hangouts.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use chats equivalent to text messages. I would like to implement more use akin to Slack organization and appreciate the robust functions of Chat for that. I am also interested in using bots to automate certain functions. I appreciate that Chat is available in Gmail as well as the standalone app.
  • Instant messaging
  • Reminding of missed messages
  • Rooms
  • I would like to see end to end encryption
  • Ease the learning curve
  • Make rooms more easily available from Gmail
Not perfect, but very good and widely available. I am not sure whether I would like to use it outside my organization but think that is worth exploring.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have Google Hangouts Chat deployed across all departments and we use it for internal communications and collaborations. Google Hangouts Chat offers great features such as instant messaging, file sharing, group chats and so much more all of which makes working together as a team a breeze. What's more, the software is easy to use and seamlessly integrates with other Google products.
  • The software makes team work easy thanks to the many collaboration features
  • Communication is easy
  • Google Hangouts Chat integrates well with other Google products hence better experience
  • The software is very affordable
  • No major challenges yet. Google Hangouts Chat is amazing and has been working well.
If your business is considering a collaboration tool for the team or business, then Google Hangouts Chat is the best you can get at a price that you can afford. The software offers great features and makes collaboration and internal communications easy.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts Chat is one software that is used across the departments in our business. While it has many features, the main reason we deployed the software is to aid in internal communications. The software makes it easy to send quick messages and get responses without having to move from office to office for face-to-face engagements. In addition, the software makes it easy to handle task management as well as ensures better collaboration among the teams. All these capabilities enhance productivity.
  • The software makes communication easy
  • Google Hangouts Chat enhances collaboration
  • Integration with other Google tools is easy
  • The software is an affordable option considering the many features it offers
  • My only issue is when it comes to sharing large files - sometimes it can be lagging. Other than that, everything else is okay
Google Hangouts Chat is suitable for all businesses because it makes communication and collaboration easy which are recipients to better productivity and all businesses want this right? Therefore if you are looking for the best software in this category, I recommend you try Google Hangouts Chat.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We deployed Google Hangouts Chat is an easy and affordable way to enhance collaboration at our workplace. The software offers great features such as chat features, file sharing as well as screen-sharing all of which make it possible to work as a team in real-time. The software has especially been a blessing during the COVID 19 period. We have been using it across all departments and it has really made many processes easy. It is one of the best.
  • Ease of integration with other Google products makes the user experience amazing
  • The software is affordable yet resourceful which is great.
  • The software makes collaboration and team communication easy
  • I can say everything works well because I'm yet to experience major issues
Google Hangouts Chat is a great tool for both business and personal use. It makes collaboration easy which is important for business performance. The communication capabilities also make working together easy. I wouldn't say which businesses specific would benefit from Google Hangouts Chat because all businesses need such software.
August 06, 2021

Chill Lounge Chats

Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts Chat is our means of communication with our team. We have a group chat and we also have a personal message inbox. We are using our business email address. We also use the video call of Google Hangouts Chat if we need to. Google Hangouts Chat is very useful and so convenient because we can also use it not only on our computer but also on our mobile phones.
  • You can view separately the files sent in the chats
  • Nature friendly theme
  • All in one use
  • I hope we can customize themes and fonts
  • Calling is sometimes confusing. It sends a google meet link when trying to call
  • Lifer ambiance
I'd give 9. Let's start with the upside of Google Hangouts Chat. It is a very friendly tool, helps a lot in so many ways. Communication whether for business or personal use its fine. I find that it's really good unlike other communication tools [because] some of them are for business use only. I recommend this for whatever way they use this. The downside is less customization. Like the themes and fonts. I'd really love that option.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts Chat is used across all departments in our company. The software offers a great platform for team communication and collaboration. With this software, it is easy to send messages, share files, screen sharing, and most importantly, it is easy to fast track conversations. With Google Hangouts Chat, we are able to get work done using one platform which is convenient.
  • Offers great features and capabilities such as chats, file sharing, screen sharing and much more thereby making collaboration and communication seamless.
  • With Google Hangouts Chat, we have a single platform where we can get work done hence we are now more productive with this software.
  • The software is easy to use and requires no special training - everything is straightforward
  • The software is affordable
  • Integration with other Google products is easy
  • No bad experiences so far with Google Hangouts Chat.
When it comes to collaboration and internal collaboration, I recommend Google Hangouts Chat. It is so easy to use and offers amazing features that makes working together a breeze. Therefore this software is suitable for any business looking forward to streamline collaboration and communication at the workplace.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It has replaced GroupMe as our group-text system, and now has replaced text messaging as one of the primary means of workplace communication. We are all constantly using Hangouts Chat. It being attached to our email has been a huge benefit in maintaining consistent communication.
  • I like that it's both attached to my email, and exists in its own app on my laptop.
  • The quick availability to switch from text communication to a video chat.
  • Makes it so much easier to know when other employees are off, and shouldn't be bothered.
  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
It's just so nice having a chat system attached to your email. If you maintain one, you're maintaining both.
Sizwe Mlotshwa, CSAE | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Hangouts' chat as an enterprise instant messaging platform in the same way other businesses might use Discord or Slack. We have been in the Google ecosystem for years now since the days of Google Talk and we've moved along with its instant messaging products and now we're on chat.
  • Free to use
  • Tight Google integration
  • Minimal setup required
  • Instant video call function has been removed.
  • User interface is a bit cluttered.
If your organization is invested in G-suite then the tight integration with G-suite makes it a no-brainer. For organizations invested in other software platforms, however, then the IM product that comes with that platform would probably be a better suit.
Score 9 out of 10
Vetted Review
Verified User
Review Source
At Fingent, we use Hangouts Chat for all the internal communication, standups, meetings and chat. It does the job perfectly well. we recently switched to Google Hangouts Chat from Hangouts. Hangouts was actually buggy and had frequent crashes but the new chat is stable. Most of the time I use Google Hangouts Chat on my iPhone.
  • Audio calls
  • Chat
  • Rooms
  • Video call
  • Meetings
  • When I use the iPhone app, my phone gets overheated
  • Performance optimization
  • Bring some fun AR filters to video calls
Google Hangouts Chat is one of the best chat/call/communications app for business organisations like ours, 95% of our team is working from different parts of the world so efficient communications is always important to us. Google Hangouts Chat has everything to achieve that important communication part of our organisation.
I haven't used that so far, so that's a plus point that I don't have to contact the support team.
Kristi R-C, CTS, CQT | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Google Hangouts Chat primarily when "visiting" school groups to talk about careers in the performing arts and for audio-visual companies. Because many schools use Chromebooks, sticking with the Google family of products makes it easy for teachers, parents, and school administrators to use the product both inside and outside the school walls.

I also occasionally use it to meet clients.
  • Security for kids in school
  • Easy to load
  • Intuitive usage, which makes is more user friendly than things like GoToMeeting
  • I'm not convinced about the security
  • Often "laggy"
  • Audio isn't consistently good--better with headset mic
Google Hangouts Chat is well suited for those K-12 schools where you need to manage a group of students who are on Chromebooks and need to communicate with their classmates. The way it works is simple enough for the kids to be able to use it, and the teachers like the fact that all students are doing the same thing.
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Google Hangouts company-wide. It is perfect for our mobile environment and the need for quick responses in urgent situations. Our technologists and marketing team in the field are able to easily reach out to our corporate office for quick questions and save everyone a phone call. It is also very helpful to our dispatch/customer service team to communicate efficiently when some of the team is in-office, while others work from home.
  • It is user-friendly.
  • Helps encourage multi-tasking in a fast-pace environment.
  • Is easily accessible from Gmail or my desktop.
  • Reminder notifications would be very helpful to ensure nothing is missed.
  • Some sort of alert or chime to get another user's attention.
  • Enables/encourages an increase in workplace gossip.
I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.