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Google Chat

Google Chat

Overview

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate,…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (20)
    9.0
    90%
  • Notifications (20)
    8.9
    89%
  • Mobile Access (19)
    8.4
    84%
  • Discussions (18)
    7.7
    77%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools,…

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Product Demos

Google Workspace for Government Demo Series: Google Chat

YouTube

PiBot : Google chat Bot to interact with Raspberry Pi

YouTube

Hangouts App Is Gone | How To Install, Send Message From Google Chat App | Demo In Tamil

YouTube

DailyBot for Google Chat — check-ins, standups, polls, mood tracking, kudos and shortcuts automation

YouTube

Integrate Dialogflow with Google Chat

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.2
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.3
Avg 8.1
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Product Details

What is Google Chat?

Google Chat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.

VIRNECT Remote, Space, and Showbie are common alternatives for Google Chat.

Reviewers rate Chat and Integrates with Outlook and Device sync highest, with a score of 9.

The most common users of Google Chat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(144)

Attribute Ratings

Reviews

(1-20 of 20)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
We are using Google Chat for day-to-day collaboration within the team. It fulfills our needs for fast communication. Within a Google Suite, Google Chat is not bad. However, if you ever used Slack - Google Chat would be not nice for you at first glance I believe. Mainly because of the missing functionality compared to Slack: e.g., missing automation and bots in my experience, markdown is not fully supported in my experience, creation of the spaces, low/missing integration with other apps (e.g., GitLab) in my experience. However for simple communication - it's not bad. To sum up, Google Chat is ok, if you need to communicate, however loses to Slack in diversity of automation, integration and IMHO usability in my opinion.
Anurag Kushwaha | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I use Google Chat for communicating with my team mates and scheduling meetings with them. Its good for simple file sharing and connecting with the team by making chat space and group. It provide simple and easy user interface to do simple chat. The best part is that its come with Google Gmail and we can also install its software for use it.
Score 8 out of 10
Vetted Review
Verified User
Google Chat is one of the best tools we use in the organization as it is very simple to use. You just need an internet connection, no downloads are required and it does not have restrictions on the operating system you are using. The only issue with Google Chat is that the chat can jump from time time to time therefore it would be good if they can fix it.
Ryan Mays | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It provides our organization with the ability to quickly and efficiently communicate and collaborate in a remote work environment. We use it to share best practices, to quickly provide peers within our specific workgroups with quick answers to complex questions, and to partner with each other in a consultation manner to provide a better customer experience. All of our departments (from eCommerce to B2B to B&M Sales) use it across departmental lines and sometimes within specific groups.
Rishi Pal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Google Chat in our day to day life for communicating personal as well as professional use. It is quite a fast way to interact with someone outside Google mail. It is also good for sharing attachments like pdf, jpg and video etc. It comes in the bundle of Google apps like gmail, drive, meet etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts Chat is used to communicate with my other colleague. We also use this to get some updates from our Boss. It is used by the whole organization. During the process-related problems, It is way easier to get some assistance through Google Hangouts Chat you can use it while on call and serves as a tool to communicate with other staff including different office locations.
carlos ibarra | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Google chat has been a great tool for efficient communications with my team members because it features mobile and desktop apps. It is helpful to have channels of conversation between 2 or more people on the same project, as well as video calling through Google meets that's integrated directly into Google Chat - this option adds states such as when you're in meetings or busy. Google chat is a great tool for adding attachment files without having to send them as an email. Google hangouts are the most-used app in our organization. It's where we talk to each other, share files and documents with one another, or have meetings that are led by video calls using this amazing tool!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google hangout is used across the whole organization, it is very easy to install and use. I personally like the hangout, during this pandemic situation hangout has helped a lot in connecting your peers, and sharing things. Groups can be formed very easily which is not available in other applications. I would say if It's one of the best features of Google
Score 9 out of 10
Vetted Review
Verified User
Google Hangouts is being used as our primary communication platform for meetings, meetups, talks, webinars, seminars, etc. The user interface feels clean, well-designed, and intuitive. It supports multi-platform integration and wraps well around Google's fleet of productive tools. The audio/video quality is superb. There is also a chat feature that is useful for quick communication. The only problem we face is it supports a limited number of attendees. Also, we are concerned about how our data may be used there. It would be great if Google offered a self-hosting option. Overall, it is a fine tool to work with and it's free.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use chats equivalent to text messages. I would like to implement more use akin to Slack organization and appreciate the robust functions of Chat for that. I am also interested in using bots to automate certain functions. I appreciate that Chat is available in Gmail as well as the standalone app.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have Google Hangouts Chat deployed across all departments and we use it for internal communications and collaborations. Google Hangouts Chat offers great features such as instant messaging, file sharing, group chats and so much more all of which makes working together as a team a breeze. What's more, the software is easy to use and seamlessly integrates with other Google products.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts Chat is one software that is used across the departments in our business. While it has many features, the main reason we deployed the software is to aid in internal communications. The software makes it easy to send quick messages and get responses without having to move from office to office for face-to-face engagements. In addition, the software makes it easy to handle task management as well as ensures better collaboration among the teams. All these capabilities enhance productivity.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We deployed Google Hangouts Chat is an easy and affordable way to enhance collaboration at our workplace. The software offers great features such as chat features, file sharing as well as screen-sharing all of which make it possible to work as a team in real-time. The software has especially been a blessing during the COVID 19 period. We have been using it across all departments and it has really made many processes easy. It is one of the best.
August 06, 2021

Chill Lounge Chats

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts Chat is our means of communication with our team. We have a group chat and we also have a personal message inbox. We are using our business email address. We also use the video call of Google Hangouts Chat if we need to. Google Hangouts Chat is very useful and so convenient because we can also use it not only on our computer but also on our mobile phones.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts Chat is used across all departments in our company. The software offers a great platform for team communication and collaboration. With this software, it is easy to send messages, share files, screen sharing, and most importantly, it is easy to fast track conversations. With Google Hangouts Chat, we are able to get work done using one platform which is convenient.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It has replaced GroupMe as our group-text system, and now has replaced text messaging as one of the primary means of workplace communication. We are all constantly using Hangouts Chat. It being attached to our email has been a huge benefit in maintaining consistent communication.
Sizwe Mlotshwa, CSAE | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Hangouts' chat as an enterprise instant messaging platform in the same way other businesses might use Discord or Slack. We have been in the Google ecosystem for years now since the days of Google Talk and we've moved along with its instant messaging products and now we're on chat.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At Fingent, we use Hangouts Chat for all the internal communication, standups, meetings and chat. It does the job perfectly well. we recently switched to Google Hangouts Chat from Hangouts. Hangouts was actually buggy and had frequent crashes but the new chat is stable. Most of the time I use Google Hangouts Chat on my iPhone.
Kristi R-C, CTS, CQT | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Google Hangouts Chat primarily when "visiting" school groups to talk about careers in the performing arts and for audio-visual companies. Because many schools use Chromebooks, sticking with the Google family of products makes it easy for teachers, parents, and school administrators to use the product both inside and outside the school walls.

I also occasionally use it to meet clients.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Hangouts company-wide. It is perfect for our mobile environment and the need for quick responses in urgent situations. Our technologists and marketing team in the field are able to easily reach out to our corporate office for quick questions and save everyone a phone call. It is also very helpful to our dispatch/customer service team to communicate efficiently when some of the team is in-office, while others work from home.
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