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Google Chat

Google Chat

Overview

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate,…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (20)
    9.0
    90%
  • Notifications (20)
    8.9
    89%
  • Mobile Access (19)
    8.4
    84%
  • Discussions (18)
    7.7
    77%

Reviewer Pros & Cons

View all pros & cons
AS
Anton Smyslov
Manager in Information Technology
Sunday (Information Technology & Services, 51-200 employees)
Anurag Kushwaha | TrustRadius Reviewer
Anurag Kushwaha
Software Engineer
Inevitable Infotech (Information Technology & Services, 11-50 employees)
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Pricing

View all pricing
Google Chat

Google Chat

N/A
Unavailable

What is Google Chat?

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

49 people also want pricing

Alternatives Pricing

Slack

Slack

Free
What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools,…

Microsoft Teams

Microsoft Teams

$5
per month
What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Product Demos

Google Workspace for Government Demo Series: Google Chat

YouTube

PiBot : Google chat Bot to interact with Raspberry Pi

YouTube

Hangouts App Is Gone | How To Install, Send Message From Google Chat App | Demo In Tamil

YouTube

DailyBot for Google Chat — check-ins, standups, polls, mood tracking, kudos and shortcuts automation

YouTube

Integrate Dialogflow with Google Chat

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.2
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.3
Avg 8.1
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Product Details

What is Google Chat?

Google Chat Competitors

Google Chat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.

VIRNECT Remote, Space, and Showbie are common alternatives for Google Chat.

Reviewers rate Chat and Integrates with Outlook and Device sync highest, with a score of 9.

The most common users of Google Chat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(144)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
November 24, 2020

My views and opinions about the new Google Chat

Verified User
Engineer in Engineering
Information Technology & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
At Fingent, we use Hangouts Chat for all the internal communication, standups, meetings and chat. It does the job perfectly well. we recently switched to Google Hangouts Chat from Hangouts. Hangouts was actually buggy and had frequent crashes but the new chat is stable. Most of the time I use Google Hangouts Chat on my iPhone.
Pros and Cons
  • Audio calls
  • Chat
  • Rooms
  • Video call
  • Meetings
  • When I use the iPhone app, my phone gets overheated
  • Performance optimization
  • Bring some fun AR filters to video calls
Likelihood to Recommend
Google Hangouts Chat is one of the best chat/call/communications app for business organisations like ours, 95% of our team is working from different parts of the world so efficient communications is always important to us. Google Hangouts Chat has everything to achieve that important communication part of our organisation.
Google Chat Feature Ratings
Project Management (1)
90%
9.0
Search
90%
9.0
Communication (8)
52.5%
5.3
Chat
90%
9.0
Notifications
80%
8.0
Discussions
80%
8.0
Surveys
80%
8.0
Internal knowledgebase
90%
9.0
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
27.5%
2.8
Versioning
N/A
N/A
Video files
60%
6.0
Audio files
N/A
N/A
Document collaboration
N/A
N/A
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
80%
8.0
Device sync
80%
8.0
Return on Investment
  • Efficient communcation, easy work from home communication
Alternatives Considered
  • Google Hangouts (Classic)
Hangouts was buggy and had frequent crashes, but Hangouts Chat has no such issues so far.
Usability
8
It is easy to use and the overall UX is really good.
Support Rating
10
I haven't used that so far, so that's a plus point that I don't have to contact the support team.
Other Software Used
Google Hangouts (Classic), Google Hangouts Meet, Zoom
November 20, 2020

Talking with K-12 kids? Use their language.

Kristi R-C, CTS, CQT | TrustRadius Reviewer
Kristi R-C, CTS, CQT
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSE (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use Google Hangouts Chat primarily when "visiting" school groups to talk about careers in the performing arts and for audio-visual companies. Because many schools use Chromebooks, sticking with the Google family of products makes it easy for teachers, parents, and school administrators to use the product both inside and outside the school walls.

I also occasionally use it to meet clients.
Pros and Cons
  • Security for kids in school
  • Easy to load
  • Intuitive usage, which makes is more user friendly than things like GoToMeeting
  • I'm not convinced about the security
  • Often "laggy"
  • Audio isn't consistently good--better with headset mic
Likelihood to Recommend
Google Hangouts Chat is well suited for those K-12 schools where you need to manage a group of students who are on Chromebooks and need to communicate with their classmates. The way it works is simple enough for the kids to be able to use it, and the teachers like the fact that all students are doing the same thing.
Google Chat Feature Ratings
Project Management (2)
80%
8.0
Mobile Access
80%
8.0
Search
80%
8.0
Communication (5)
76%
7.6
Chat
80%
8.0
Notifications
80%
8.0
Discussions
80%
8.0
Surveys
70%
7.0
Internal knowledgebase
70%
7.0
File Sharing & Management (8)
71.25%
7.1
Versioning
50%
5.0
Video files
60%
6.0
Audio files
60%
6.0
Document collaboration
70%
7.0
Access control
80%
8.0
Advanced security features
80%
8.0
Integrates with Google Drive
90%
9.0
Device sync
80%
8.0
Return on Investment
  • Good impact in that I can talk with students easily
  • Didn't cost us anything to get it started other than some learning time for me
  • We also like the fact we haven't been "Zoom bombed" while using it
Alternatives Considered
  • Zoom
Schools, in my area at least, are not being allowed to use Zoom because of incidences of security breaches known as "Zoom bombs," so the schools here chose to use Google Hangouts Chat. That means if I want to talk to the kids or the teachers, I need to use Google Hangouts Chat.
Usability
8
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Support Rating
5
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Other Software Used
August 27, 2020

We love Google Hangouts!

Verified User
C-Level Executive in Customer Service
Hospital & Health Care Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Google Hangouts company-wide. It is perfect for our mobile environment and the need for quick responses in urgent situations. Our technologists and marketing team in the field are able to easily reach out to our corporate office for quick questions and save everyone a phone call. It is also very helpful to our dispatch/customer service team to communicate efficiently when some of the team is in-office, while others work from home.
Pros and Cons
  • It is user-friendly.
  • Helps encourage multi-tasking in a fast-pace environment.
  • Is easily accessible from Gmail or my desktop.
  • Reminder notifications would be very helpful to ensure nothing is missed.
  • Some sort of alert or chime to get another user's attention.
  • Enables/encourages an increase in workplace gossip.
Likelihood to Recommend
I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.
Google Chat Feature Ratings
Project Management (7)
25.714285714285715%
2.6
Task Management
N/A
N/A
Gantt Charts
N/A
N/A
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Mobile Access
100%
10.0
Search
80%
8.0
Visual planning tools
N/A
N/A
Communication (8)
36.25%
3.6
Chat
100%
10.0
Notifications
90%
9.0
Discussions
N/A
N/A
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
100%
10.0
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
10%
1.0
Versioning
N/A
N/A
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
N/A
N/A
Access control
N/A
N/A
Advanced security features
80%
8.0
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • Creates efficiencies in communication.
  • Helps for multi-tasking, resulting in less staff needed.
  • Encourages workplace gossip which has a negative effect.
Alternatives Considered
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Support Rating
6
Other Software Used
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