Google Drive

Google Drive

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.8 out of 100
Top Rated
Google Drive

Overview

Recent Reviews

Google Drive Review

9 out of 10
May 16, 2022
I use Google Drive between my laptop, desktop, and phone. Whether, I am working in the office, remotely, or on the go, I have access to my …
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Good for cloud storage.

8 out of 10
April 29, 2022
The company papers are saved on Google Drive. It enables us to securely share documents with just authorized people. Only Google Drive …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Document collaboration (194)

9.3
93%

Reliability (190)

8.9
89%

Access control (191)

8.7
87%

File search (195)

8.5
85%

Reviewer Pros & Cons

View all pros & cons

Video Reviews (5)

Record

Pricing

View all pricing

Basic

$6.00

Cloud
per month

Business

$12.00

Cloud
per month

Enterprise

Contact Vendor for Quote

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://cloud.google.com/drive…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

File Sharing & Management

8.7
87%

Cloud Storage Security & Administration

8.7
87%

Cloud Storage Platform

8.7
87%

Product Details

What is Google Drive?

Google Drive is a file storage and synchronization service developed by Google. Launched on April 24, 2012, Google Drive allows users to store files on their servers, synchronize files across devices, and share files. In addition to a website, Google Drive offers apps with offline capabilities for Windows and macOS computers, and Android and iOS smartphones and tablets. Google Drive encompasses Google Docs, Google Sheets, and Google Slides, which are a part of an office suite that permits collaborative editing of documents, spreadsheets, presentations, drawings, forms, and more. Files created and edited through the office suite are saved in Google Drive.


Google Drive Features

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: File search
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Cloud Storage Security & Administration Features

  • Supported: Single sign-on
  • Supported: Two-step verification
  • Supported: User and role management
  • Supported: Strorage limit management
  • Supported: File organization

Cloud Storage Platform Features

  • Supported: Performance
  • Supported: Reliability
  • Supported: Multi-language

Google Drive Screenshots

Google Drive PriorityComment on Microsoft Files in Google DriveShared drives

Google Drive Videos

The top things you need to know to get up and running on Google Drive. To learn more, check out → https://goo.gle/34qWMf7
To learn more about how Drive can help your team collaborate more effectively, take a look at our website. And when you're ready to get started, sign up for a free trial. Links: Website → https://goo.gle/drive-enterprise Start your trial now → https://goo.gle/37pwbjR
To learn more about how Drive can help your team collaborate more effectively, take a look at our website. And when you're ready to get started, sign up for a free trial. Links: Website → https://goo.gle/drive-enterprise Start your trial now → https://goo.gle/37pwbjR
To learn more about how Drive can help your team collaborate more effectively, take a look at our website. And when you're ready to get started, sign up for a free trial. Links: Website → https://goo.gle/drive-enterprise Start your trial now → https://goo.gle/37pwbjR
To learn more about how Drive can help your team collaborate more effectively, take a look at our website. And when you're ready to get started, sign up for a free trial. Links: Website → https://goo.gle/drive-enterprise Start your trial now → https://goo.gle/37pwbjR
To learn more about how Drive can help your team collaborate more effectively, take a look at our website. And when you're ready to get started, sign up for a free trial. Links: Website → https://goo.gle/drive-enterprise Start your trial now → https://goo.gle/37pwbjR

Google Drive Integrations

Google Drive Competitors

Google Drive Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Comparisons

View all alternatives

Frequently Asked Questions

What is Google Drive?

Google Drive is a cloud file storage, synchronization, and collaboration platform and service, that features Google Docs, Sheets, and Slides for document editing and presentation.

What is Google Drive's best feature?

Reviewers rate Document collaboration highest, with a score of 9.3.

Who uses Google Drive?

The most common users of Google Drive are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 48)
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Fatih Kecelioglu | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
Disaster in my opinion. They are changing persons all the time and the new support person is not reading the thread and therefore the first response after a hiatus is never on point. They will copy paste the same message over and over again which is not really helpful in my opinion. Highly disappointing support service in my experience.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google is fast in responding. Actually, I never had a need to raise any tickets to Google for Drive but I have reached out to them for issues related to payment. And overall my satisfaction level is high.
Jonathan Sandoval | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
There was this time I couldn't access a file that was locked down by a user and he could not change the sharing properties even though he tried. We contacted Google assistance to help with this problem and they solved it ASAP with a polite response. Their assistance is remarkable and I wouldn't hesitate to ask for help another time.
Kaleb-John Loo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Drive has a lot of users so there is a lot of information on it. Most likely, any problem that you run into has already been solved on a forum somewhere. However, you are unlikely to have many problems or questions as most of what you need is already provided within the product itself.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It takes a few days for customer support to get back to you. Although, I have not had to use support too often. Once you get an email back, they are very thorough and work hard to fix the problem quickly. It is a really great resource and a great way to get the help you need if you're stuck. A phone call also works quickly but you have to call during specific times.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Until now I did not require customer support for anything related to this software but Google's customer support is very efficient and knowledgeable. I found them quite good when I required their help for other services from Google. They always helped me sort out my problems, so I am quite happy with them.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I give Google Drive a 9 because of how user friendly and inexpensive this product is. Other products I have used in the past can be very difficult to navigate through and frustrating. Also, Google Drive has given me the peace of mind that my documents and files will also be protected.
March 03, 2020

The best application!

Cheryl Ligon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
One thing that speaks volumes for this application is that I have never really needed support. There is such accessible and clear information available/ provided that in the rare instance that a technical issue arises, its usually easy to fix or resolve on my own. I trust the company to respond quickly and efficiently if needed.
Jose F. Gomez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Their documentation is good and simple, but I found it rather short for some functions. That said, it's compensated by the vast technical documentation of Google Apps Scripts, that make it clear and easy to learn their scripting capabilities.

I've never had to contact technical support.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am giving it 9 out of 10 as I feel it rightfully deserves it. We have got so used to the service that using offline storage devices like USBs and CDs feels really awkward and time-consuming. If they make the interface a little more structured in the future, I will happily change the rating to 10.