Google Hangouts (Classic) Reviews

450 Ratings
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Score 8.3 out of 100

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October 31, 2020
Nick Faulkenberg | TrustRadius Reviewer
Score 8 out of 10
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We currently use Google Hangouts (Classic) for interdepartmental communication. As a wedding facility, we have a lot of brides, a lot of moving parts, and a lot of different hands in the planning process. Google Hangouts (Classic) allows us to communicate without having to go to another person's office. Especially in these COVID times, it allows us to maintain social distancing. Also, if someone is meeting with or on the phone with a bride, it allows us to quickly ask questions to someone else in another office.
  • Allows for seamless interdepartmental communication
  • Allows for continuity of conversations
  • Allows for quietly being able to communicate when clients are in the office
  • None
  • None
  • None
I really only have good things to say about Google Hangouts (Classic), at least in the way we implement it in our business. When a client is in the office and a question needs to be asked, it allows us to communicate without interrupting the meeting. It also allows us to pass things along while they are fresh in our minds.
I have never had to use support for Google Hangouts (Classic). Everything has run pretty smoothly for us. My assumption would be that if I were to ever need support for Google Hangouts (Classic), it would be just as easy and effective as all other Google products that we currently use.
Read Nick Faulkenberg's full review
November 24, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Google Hangouts (Classic) was our internal communication tool including chats groups and audio video calls. Google Hangouts (Classic) helps us to connect to every colleague. Sometimes Google Hangouts (Classic) feels buggy, but overall it’s a good tool. After the introduction of Google Chat, our organization switched to Google Chat, and now we are no longer using Google Hangouts (Classic) is not being used
  • Chats
  • Group chats
  • Audio/video calls
  • Fun stickers
  • Audio call
  • Video call
  • Stickers
  • Mobile apps
For day to day communications, audio calls and video Hangouts do the job perfectly well. It would be great if we had the ability to integrate it with chat bits for common queries and questions. If we had the ability to integrate Google Hangouts (Classic) with other project management tools, the overall work efficiency of employees would increase.
I have used Google Hangouts (Classic) on Mac OS, iOS and web browsers. It’s an easy going experience.
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November 02, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use it internally and externally for virtual business meetings. It helps everyone connect online when we can not meet in person.
  • Easy to set up
  • Allows screen share
  • Free
  • Allow recording
  • Access is not tied to email
  • In some settings, it allows for more participants
It is a great solution for online virtual meetings in comparison to the free Zoom account. It does not allow the moderator to record the meeting. It also works well when you want to connect with a phone call with Facetime. It would not be as useful for formal business meetings.
The rare times we reached out to Google for support, it was easy to contact someone via chat or phone, and our issues or questions were always resolved or answered quickly.
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January 22, 2020
Ignacio Cruz | TrustRadius Reviewer
Score 7 out of 10
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We were using Google Hangouts across all the organization. The idea was to communicate with our teammates easily with questions and doubts that didn't have to be delivered by mail. It was intended to be for more casual conversation and maybe some questions that just required a confirmation. Discussions and important topics were done within mail or meetings.
  • Casual chatting
  • Promoting conversation between teammates
  • Images, gifs and emojis.
  • Group chat
  • Topic conversation
  • Search for some message
Google Hangouts is well suited when you are using the Google suits platform in all the organization. This way you can connect all your employees in one platform so that they can communicate easily.
The problem is that it does not work well when you are trying to talk with a big group about a specific topic. The Google chat application is good for this, and replaced the whole chat for the company.
Read Ignacio Cruz's full review
May 26, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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I have been using Google Hangouts for a long time now, I find it very reliable because first of all it is easy to use, and while emailing you can sidewise have chat with your colleagues, friends, etc. Other then this you can send files, documents, images, and videos as well. You can do screen sharing and video calling with the clients, colleagues, friends, and family members.
  • Screen sharing.
  • Video conferencing.
  • Chatting.
  • Emojis.
  • Sending documents.
  • They should allow you to connect more than 100 people at a time.
  • A news feed should be there.
What I most like about Google Hangouts is its simple features which are easy to learn and use. With just one link you can connect to a large number of people overseas. You can send files, images, and videos, etc. What I dislike or the feature that I see as less appropriate is its representation. There should be a news feed that will make it more effective.
It is easy to use and helped to connect with people from different places at a time. I liked this app because it provides screen sharing, audio conferencing, call recording features, etc . While Emailing or using Gmail we can chat with anyone. There are lots of emojis that excite me more.
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September 23, 2019
Richard Crane | TrustRadius Reviewer
Score 8 out of 10
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I use Google Hangouts to collaborate with team members for different initiatives. Primarily it's used like Microsoft Teams. I can do video calls, chat, and share documentation with other members. I find that it's a great tool if everyone is on Gmail already. If not, it's not hard to use. Anyone can pick it up and start using it.
  • I love that I can use it seamlessly between my desktop and phone or tablet. In fact, I think I prefer the mobile experience to the desktop version. Very easy to use. We had a call where everyone was a new user except for the organizer, and everyone got in fine. Video quality is really good too.
  • I like that it saves my chats: I can go back and review for things I either forgot or need to verify. It also helps to see who's available for a chat as well. I know before I try to message them if they're available or not.
  • I like how I can separate my groups as needed. It's organized incredibly well. I can have one-on-one chats or group chats as well.
  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Read Richard Crane's full review
January 13, 2020
Martín Stricker | TrustRadius Reviewer
Score 9 out of 10
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We use it regularly for our sales team meetings. We have a big group (about 20-30 people) and many of them are located many states away from our HQ. Communications run very fluid and with very low latency. It also has superior audio quality compared to other similar apps. It has a great tool for desktop/slideshow sharing.
  • It's totally free.
  • You can run it in almost any platform.
  • It's very easy to set up and use, with a clean and intuitive interface.
  • It doesn't have Chromecast support for video streaming.
  • It requires a stable and relatively high bandwidth.
  • There are minor bugs from time to time
It is great when you do video calls often with your clients, or when you have routine meetings and some of your team members are spread across the country (or others countries, it won't make a difference). The only case I don't see it very well suited to is if you can't have access to a regular internet connection/speed.
We've only experienced some minor bugs a couple of years ago regarding audio quality (the voice used to sound a little "robot-like") so we contacted customer support after it repeated 2 or 3 times, and they guided us until the problem was solved and we never had that problem again. It was the only situation in which we needed assistance, and it was great.
Read Martín Stricker's full review
September 17, 2019
Kaleb-John Loo | TrustRadius Reviewer
Score 10 out of 10
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Google Hangouts provides strong audio over the internet, for free. It is easy to connect on the go as well with their integrated mobile app. Since everything is linked to your Google Account, it is easy to quickly to integrate into a business that already utilizes the Google platform to maintain its online contact services. In addition to high-quality audio, Google Hangouts also provides good video chat and messaging functionality that can also be used on mobile devices.
  • High-quality audio.
  • High-quality video.
  • Integration of messaging.
  • Mobile application.
  • Integration with Google.
  • Limited controls.
  • No desktop application.
  • Groups can be a bit confusing.
Google Hangouts is useful for any type of user. It can be a low overhead video chat client that connects users with each other without the need for setting up desktop applications and accounts. It does not provide the more advanced features one would find using industry web conferencing software, but for a simple voice and video chat, Google Hangouts is a go-to, especially if connecting with users who are not familiar with the technology.
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Read Kaleb-John Loo's full review
November 18, 2019
Sierra Schubach | TrustRadius Reviewer
Score 8 out of 10
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We use Google Hangouts for communications outside of our internal network. It solves the problem of communicating with people outside our network without having to leave our desktop.
  • the interface is user friendly
  • the use case is to the point
  • it is easy to add and remove contacts
  • file sharing isn't the greatest
  • history deletion
  • connecting different accounts to the interface
I believe Hangouts acts as a second text message platform, other than that it doesn't really work for groups or video calls or work-related communications all that well. I enjoy the platform for the functionality of using it to communicate with people outside of my company network.
I have never had to use support. I have used the help center and the FAQ answered my question very quickly.
Read Sierra Schubach's full review
September 26, 2019
Shannon McNamara | TrustRadius Reviewer
Score 7 out of 10
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We use this product across the organization, mainly for internal meetings to speak to each other. When we have to speak to anyone externally we will use Zoom, but considering that the entire company uses the Google Suite for most products, this is the easiest way to communicate with each other.
  • Ease of access
  • Easy to understand how to first use
  • Syncs well with other products
  • Blurry quality happens more with Hangouts than other apps
  • Sounds like a small note, but better sounds and ringtones
  • Sometimes the hangouts chat vs video feature can be confusing
If your company uses almost everything already in the Google Suite (such as Gmail, the Google Calendar, Drive - which almost everyone uses - and more of the software items like that) then Google Hangouts will be a well suited product for you and your company to use because it is in sync with other products.
The Google Support is great and willing to help, I find that it's usually easier to just get on the phone with them and speak to someone that way rather than wait for an email or live chat response because sometimes that can take longer and when you call their support you will always speak to someone.
Read Shannon McNamara's full review
September 25, 2019
Vivian Vassar | TrustRadius Reviewer
Score 5 out of 10
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We have been trying to use Google Hangouts to conduct help sessions with people that we can not meet with in person. We would like to add it to our customer service options so our customers can have their questions answered with a visual or demonstration. This will enhance the personal touch and outreach to our customers.
  • We can open up Google Hangouts and have a face to face meeting.
  • It's fairly easy to use once you've done it a couple of times. You do have some back and forth with each user/session until it gets set up and going.
  • It sets up communication in real time, faster then chat. And you have the visual.
  • The quality of the internet connection is very important. A bad connection is frustrating and a time waster. And there's no way to tell in advance how the connection will be until you start the hangout.
  • More instructions on the home page or a section that opens up with answers to common problems would help.
  • The camera that each side uses is also crucial. Any improvement in that or having a way to evaluate how the image will be or could be improved would be useful.
The idea is great - setting up a face to face with a customer to share information, show a product, and build personal trust. Getting Google Hangouts to work is hit or miss and we are still in the testing stage until it gets better. We don't want to launch it with customer service until it has improved and quality is consistent. We do occasionally use it for meetings of 2 or more people because in some cases it's better than a conference call. Seeing someone 'in person' gives you visual cues and you can see their reaction that might not come across on a phone call.
I would like Google Hangouts to offer clear trouble shooting guides that can be easily accessed while you are using it. Questions are answered in the help section but you have to search and read through a lot of information. When you try the answers the results are hit or miss. You end up going back and forth to get help and get the connection set up.
Read Vivian Vassar's full review
September 24, 2019
Jason Kelly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Google Hangouts is used as a communications platform across all departments of the organization. It allows users to chat with one another, make audio and video calls, and even host webinars. It is integrated with the organization's Google Suite account and all users within the company are given access to these features.
  • Ease of use -- all features are user-friendly, even for non-technical employees
  • Integration -- Hangouts integrates seamlessly with all other Google products
  • Improvements -- as a Google product, the software is continuously updating and improving
  • Video quality -- the video quality is not as high as some comparable products
  • Support -- nearly all support is handled through documentation and forums
Google Hangouts is well suited for companies of a small to medium size to handle inter-office communication and discussion. It is easy and fun to chat with coworkers throughout the day and create groups to discuss projects as a team. The audio, video, and recording features allow remote employees to participate, as well.
As a Google product, the support for Hangouts is of high quality, but limited mostly to documents and forums. Google does not provide an account representative or a help desk to troubleshoot problems, but you should be able to find support from a number of different forums and websites. Google also provides thorough and up-to-date documentation.
Read Jason Kelly's full review
September 23, 2019
Becky Jewell Laughton | TrustRadius Reviewer
Score 7 out of 10
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We utilize Google Hangouts for team meetings and 1:1 calls. Most of the organization uses it. It does connect our team quickly and, usually, easily.
  • Click to join
  • Video
  • Chat
  • Connection sometimes the connection is dropped.
  • Sound quality and sound features.
  • Single link meetings and meeting start and end times.
It's good for smaller organizations or quick internal phone calls. For larger organizations with stakeholder calls and more important calls, a more thorough solution is needed.
I think it is sunsetting soon.
Read Becky Jewell Laughton's full review
September 21, 2019
Matthew Gardner | TrustRadius Reviewer
Score 5 out of 10
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Used for 1-on-1 comms that are more personal than business. We previously used it for all business communication until Slack was introduced but now usage has fallen. It is still used because it is free but we know it will eventually be deprecated or charged for, and at that point we will retire it, as Slack is incredible.
  • Gifs.
  • One on one communication.
  • Push notifications.
  • Desktop UX.
  • Mobile app reliability.
  • Group communications.
  • Integrations.
  • History.
  • Search.
It's amazing for personal, one-to-one chats, but falls very flat compared to any enterprise messaging system. I would not waste time deploying it unless you need a free solution (but even then I would use a free Slack plan instead). It's past its prime and will be sunset by Google soon. Avoid besides for personal use.
It's not enterprise-facing so no support is really around.
Read Matthew Gardner's full review
September 21, 2019
Raphael Sanguinete | TrustRadius Reviewer
Score 7 out of 10
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Google Hangouts is used by our team to do virtual meetings. We use Google Meet more than Google Hangouts, because we have GSuite and we feel like Google Meet is slightly better. But, many times some of our freelancer employees (that are not in GSuite) start a meeting by Google Hangouts and we use it with no problem, as it is too a great tool for non-presencial meetings
  • Google Hangouts is easy to use.
  • Google Hangouts is a well known tool, so most people already know how to use it.
  • Usually I don't have any problems with the connection, and the meetings take place perfectly.
  • Google Hangouts don't have all the functions of Google Meet.
  • Sometimes it's complicated to understand how to enter a meeting, even one that you were invited.
  • It's confusing that Google has communication tools that are slightly different, but with the same purpose.
I recommend Google Hangouts for anyone who needs to use a solid online meeting communication tool and doesn't want to pay for it. Google, of course, has one of the better infrastructures and security in the world. But if you do a lot of online meetings and some of Google Hangouts limitations start to get on the way, I recommend going with Google Meet (through GSuite) or another online meeting tool.
I never had to use their customer support.
Read Raphael Sanguinete's full review
September 21, 2019
Stephen Wittmaak | TrustRadius Reviewer
Score 10 out of 10
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Allows face to face conversation to help build a rapport with clients and colleagues.
  • Multiple users at once
  • Multi-platform support
  • Low learning curve
  • No desktop implementation
  • Lack of analytics
  • No low bandwidth setup
Brainstorming and project discussions work great with GH. You can screen share, discuss, and implement live.
Easy to use, easy to implement, and easy on the wallet.
Read Stephen Wittmaak's full review
September 21, 2019
Horacio Carcamo | TrustRadius Reviewer
Score 8 out of 10
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Google Hangouts is perfect for communication platform which eases up internal meetups or meetings. Very convenient for small issue discussion. Overall the performance that this software has is satisfactory. The user interface is friendly without any complications.
  • Web meetings.
  • Conference record feature.
  • Great screen sharing system.
  • Set up is a bit confusing.
  • Google App suite might be not so convenient to a non-tech person.
  • Camera controlling has flaws.
The main scenario where we use Google Hangout is for conference calls. This might be with or without video, it all might depend on the type of meeting. Also, this is very helpful for a chat between internal peers, it can be useful when email might not be needed in a topic of conversation.
Google Hangouts gives more than it receives. You can expect great conference calls with this software or app.
Read Horacio Carcamo's full review
September 20, 2019
Gabriela Band | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Hangouts is a great communication tool. All of us in the organization use it. It is very fast, easy to use, works on any device, and best of all, is free. We communicate internally via Hangouts because even as a video conference provider, it works better than Skype and other alternatives. Audio and video quality is better than on other platforms.
  • Audio and video quality is very good, better than the competition.
  • It works great on any device.
  • It integrates perfectly with the rest of Google's suite of products.
  • You can't edit or delete a chat after it has been sent. That's a feature they should implement.
  • The interphase on the email can be improved. It's easy to miss incoming messages.
  • It does not have a desktop software.
Hangouts is almost perfect. They have a few things to improve here and there, but other than that, the product works really well. It is suited for big organization and small orgs as well. I even use it to talk with friends, and if you have the app installed on your mobile device it can replace your traditional phone calls.
As with the rest of Google´s product suite, their support team is limited. Usually, it's a standard response you will get for any issue. However, I never had to call support for Hangouts, as it is a program that works really well and I have never encountered an issue I couldn't solve online.
Read Gabriela Band's full review
September 20, 2019
Ho'omana Nathan Horton | TrustRadius Reviewer
Score 9 out of 10
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Hangouts is used primarily to interact when collaborating on documents/files in Google Drive. Although Google Drive has built-in chat and commenting capabilities, it's nice to be able to have more of a record, and to communicate outside of the documents we're currently working in. This is especially nice since it's integrated with Google.
  • Hangouts makes it easy to transition between chatting, calling, etc.
  • Before the demise of Google+, it was beautifully integrated with that platform.
  • Hangouts keeps a nice record of your chats that can be accessed easily from within Gmail or other Google platforms.
  • Hangouts sometimes doesn't alert me to a new chat or invite, especially from people not already in my Google contacts.
  • There's not much to complain about, it mostly just works the way it should!
Hangouts is ideal for chatting and/or calling people who are already in your Google contacts, and Hangouts can be especially nice if you're already working on something together in a Google product (e.g. Docs, etc.). However, for more standard, organizational interactions, there are better solutions I think (e.g. Skype for Business, Teams).
Not much to add here, except that Hangouts has nice documentation and any outages, etc. have always been resolved fairly quickly.
Read Ho'omana Nathan Horton's full review
September 20, 2019
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer
Score 10 out of 10
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We use Google Hangouts daily as a chat tool, and occasionally for videoconferencing. It's especially useful for videoconferencing on mobile devices, cross-platform. It's nice as a chat system, because it's right in the email, so you don't need to log into a separate program or website to use it. I've almost always been impressed with the speed, accessibility, and navigation.
  • Ease of use: very simple to use.
  • Cross-platform: works in browsers and apps for all mobile devices.
  • Integrated functionality: videoconferencing, image insertion, etc.
  • Missed notifications: Sometimes I'll get a chat message, but won't get a notification. The send will either be oddly delayed, or it just won't register as a new message.
  • Invitations: In order to chat with someone new, you need to send them an "invitation." I wish it was a bit more automatic that you could chat with anyone at your organization.
  • File sharing: I wish you could send files, not just photos.
Most people have a Google account, so it's a very easy system to use for chat or video conferencing on any device! It's especially useful within a Google organization where all employees already have Gmail open all day for email. It is one of my favorite chat software that I've ever used.
I've never used support for Google Hangouts. But it's still requiring me to hit a minimum word count. I haven't had trouble enough to bother contacting support.
Read Alicia Barevich, bCRE, bCEE's full review
September 14, 2019
Christopher Interisano | TrustRadius Reviewer
Score 9 out of 10
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Google Hangouts is being used by our organization to mainly host internal meetings and have quick calls with colleagues from other departments or managers to ask questions, host 1:1's and at times will be used as a back up to GoToMeeting if GoToMeeting is down or not working. It solves the issue of having to message back and forth and being able to hop on a quick call to sync internally.
  • Very reliable software which is extremely important for getting things done!
  • Easy to use and intuitive to set up.
  • Integrates with Google Calendar very well and makes it easy to sync internally.
  • Google Hangouts would be great if it had call analytics.
  • Google Hangouts seems a bit complicated if you are running a multiple person meeting.
  • Google Hangouts doesn't notify me at time when people are calling in, having this solved would be a benefit to me.
Google Hangouts is very well suited for almost any organization, whether you are a large company or a very small company due to the easy access of hopping on a video call with colleagues. Companies who have employees who are constantly running client or prospect meetings should look into more enterprise video conference software.
There is not much support with Google Hangouts as when your dealing with Google its unlikely that you are going to receive one on one support from their rep, however the platform is so reliable and easy to use that there is really no training or customer success that is needed when implementing at your company.
Read Christopher Interisano's full review
August 29, 2019
Jamie Drahos | TrustRadius Reviewer
Score 7 out of 10
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Google Hangouts is one communication tool that I use for my business. It allows me to stay in touch with clients and vendors and to easily complete video calls or conference calls with multiple people. Hangouts is used both through the desktop client as well as the mobile app. It is an easy choice for my business, as it is included in the Google apps package.
  • Mobile communication through the iOS and android app is solid when you are on the go.
  • Video conferencing with multiple people is easy and has the technology to record and focus on the person speaking.
  • Online chat is at the core of the product and it performs this well within the organization.
  • Google’s communication initiative as a whole could use some work and clarity. It can be very confusing to understand what product Google is focusing on, as Hangouts started as a service for everyone, but has since moved to a professional app. It is a little unnerving wondering if they will keep it around for the long term.
  • The desktop client is attached to chrome as a Web app, which seems to work all right, but forces the organization to use Chrome.
Google Hangouts is an appropriate app to use for inter-company communication and chat. It works very well as a video chat service, with tools built-in for conferencing.
Google hangouts does not replace a full-featured web conferencing program like WebEx. Although it has some of the same tools built in, it is meant for a smaller scale.
Google has never been great at support. They are getting better and provide priority support to Google apps users. Overall, the products are intuitive enough that a great deal of support is not needed. Since using the product, I have not required support for Hangouts.
Read Jamie Drahos's full review
November 14, 2019
david krat | TrustRadius Reviewer
Score 10 out of 10
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We use Google Hangouts like texting as a quick way to communicate with our backend in the next city over.
  • Hangouts is great for instant messaging.
  • I use Hangouts to get an answer from our other office while I'm on phone with a client. It's instant like text but accessible from the browser.
  • Rarely, I use Hangouts to make phone calls. It's also good for this.
  • Hangouts does everything I need it to and I cannot think of anything it needs.
Hangouts is a good way to talk to our other office while on the phone with a potential client. I can get an answer without losing a potential sale.
I've never had to get support for Hangouts, but in my experience with Google as a company, they have great customer support.
Read david krat's full review
September 20, 2019
Janene Buck | TrustRadius Reviewer
Score 9 out of 10
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Google Hangouts is one of those programs that I said to myself "how did I live without this"? It has saved me so much time not having to go search for the person I have questions for...I can just send them a chat and they can answer almost immediately. Chatting reminds me of texting, basically the same thing. There have been times that I have gone searching for an employee with a question for several minutes. Those minutes on some days are very valuable. Anything that helps myself and the staff be more efficient is a business need in my book.
  • Google Hangouts is a great way to save time and be more efficient. Before our company started using it I would spend several minutes several times a day searching for an employee that I had a question for. With Google Hangouts it takes a matter of seconds to send them a "chat" and a few seconds to get the response back. Valuable time is saved.
  • I also really love the group chat option and use that regularly as well. When developing a marketing campaign for one of our clients there are many steps and questions along the way. This allows me to send a group chat to all that are on the team to find out what step they are on and when completion can be expected.
  • I also really like that I get notifications when I get a chat. I don't always have my email open so that I would know when someone sent me a message, but Google Hangouts will flash a senders name on the email tab letting me know that I have a chat waiting to be read. Very good feature.
  • When sending group chats or responding to group chats there are times when one or more of those people in the group do not need to be included later in the chatting session and I still have not figured out how to drop someone from the chat.
  • As previously stated one of the pros is that it gives you notification on the upper tab when you have a chat waiting, but sometimes it doesn't do the notification or it doesn't "pop" until I go to the tab. This is only sometimes so not sure what would cause this.
Chatting with one another in Google Hangouts reminds me of texting. Very similar. Messages are in real time and immediate, which is great. However also like texting there is no voice inflection so often times messages can be misconstrued, although the emoji's are awesome!!!
Read Janene Buck's full review
September 05, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's being used as "the communication tool" for the entire company, an Argentinian software company. There are no phones, only Gsuite tools, and Hangouts is used to chat, call, video call and not only with company employees but also with external participants as well, because most people have already a Google account and probably even experience with the tool itself, making the whole process easier.
  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
  • You may find a low video quality comparing with other tools and pointing specifically to video calls.
  • It's not the lightest chat tool, it's phone app is rather slow.
  • The way it handles group chats is not my favorite.
It's really great with almost any tech-related person and tech company, especially small and medium-sized ones, with less infrastructure and lighter regulations for cloud services. It's very easy to deploy and administrate, and it's very well complimented with all other Google tools.

It may be generationally disliked because it's a modern tool but not the most popular one, so maybe some people won´t find it intuitive and/or won´t prefer it.
My experience has not been the greatest one of all, but it has been pretty good anyway. I have found a lot of documentation online regarding features, interactions or technical problems and it's resolutions or workarounds, but not always had the human Technical Assistance Center experience I would like to have for a company's communications platform.
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Feature Scorecard Summary

Hosted PBX (15)
Multi-level Interactive Voice Response (IVR) (22)
User templates (17)
Call reports (29)
Directory of employee names (38)
Answering rules (28)
Call recording (28)
Call park (15)
Call screening (34)
Message alerts (45)
Video conferencing (60)
Audio conferencing (60)
Video screen sharing (30)
Instant messaging (33)
Mobile app for iOS (55)
Mobile app for Android (54)

What is Google Hangouts (Classic)?

Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.

Callers can use Hangouts to:

  • Start a chat conversation or video call.
  • Make phone calls using Wi-Fi or data.
  • Send text messages with a Google Voice or Google Fi phone number.

Hangouts sync automatically across devices. Hangouts started on a computer, can continue with chat on another device, like a phone.

  • In March 2017, Google announced plans to evolve classic Hangouts to focus on two experiences designed to help bring teams together: Hangouts Chat and Hangouts Meet. Both Chat and Meet are available for G Suite customers and will be made available for consumer users as well. Google is planning to transition users from classic Hangouts to Chat and Meet after June 2020.
  • Classic Hangouts is not available in China.

Google Hangouts (Classic) Technical Details

Operating Systems: Unspecified
Mobile Application:No