Google Hangouts (Classic)

Google Hangouts (Classic)

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Google Hangouts (Classic)

Overview

Reviews

Popular Features

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Mobile app for Android (72)

8.9
89%

Mobile app for iOS (74)

8.6
86%

Audio conferencing (80)

8.1
81%

Video conferencing (80)

8.1
81%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Google Hangouts (Classic)?

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the…

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

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Features Scorecard

Cloud PBX

7.8
78%

Call Management

7.1
71%

VoIP system collaboration

8.3
83%

Mobile apps

8.8
88%

Product Details

What is Google Hangouts (Classic)?

Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.

Callers can use Hangouts to:

  • Start a chat conversation or video call.
  • Make phone calls using Wi-Fi or data.
  • Send text messages with a Google Voice or Google Fi phone number.

Hangouts sync automatically across devices. Hangouts started on a computer, can continue with chat on another device, like a phone.

  • In March 2017, Google announced plans to evolve classic Hangouts to focus on two experiences designed to help bring teams together: Hangouts Chat and Hangouts Meet. Both Chat and Meet are available for G Suite customers and will be made available for consumer users as well. Google is planning to transition users from classic Hangouts to Chat and Meet after June 2020.
  • Classic Hangouts is not available in China.

Google Hangouts (Classic) Video

What is Google Hangouts?

Google Hangouts (Classic) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is Google Hangouts (Classic)?

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.

What is Google Hangouts (Classic)'s best feature?

Reviewers rate Mobile app for Android highest, with a score of 8.9.

Who uses Google Hangouts (Classic)?

The most common users of Google Hangouts (Classic) are from Mid-size Companies and the Computer Software industry.

Reviews and Ratings

(492)

Ratings

Reviews

(1-25 of 492)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Google Hangouts as an informal, rapid communications channel. Because most of our software is in the Microsoft ecosystem, Google Hangouts allows us to minimize the number of Microsoft Teams windows, which can become cluttered during meetings with multiple, parallel conversations. Google Hangouts also helps to avoid accidental communications to Microsoft Teams presentation attendees.
  • Fast
  • Reliable
  • Easy to turn history on/off
  • Larger default chat window.
  • Compatibility issues with Google Meets.
Google Hangouts is a good messaging app for either groups or individuals. It allows for photo and document sharing. Google Hangouts is a reliable alternative or a complementary, parallel communications channel to Microsoft Teams. The interface is older but much easier to learn and use than other, newer messaging apps.
Score 5 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) was used by a particularly small team in our organization, where we needed more of a legacy solution for a well-known client so that they could feel comfortable. It was the perfect communication tool since we already had a long-term relation, so using Hangouts was organic, simply moved our conversations from email to easy-to-find chats or calls.
  • Easy to find frequent contacts
  • Light calls
  • Fast chats
  • Handling multiple work-spaces
  • Handling multiple accounts in the same window
I think the only scenario where Google Hangouts (Classic) is the best solution is where there are individuals that do not handle change very well, since there are multiple more modern and sophisticated tools, full of new features. Performance-wise, it is difficult to beat Hangouts, but that is also given the low amount of features.
Chris Carpenter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (classic) is part of a series of tools that sit in an in between space. They are not primary company tools, but they serve a niche function when other tools are not able to be used. In particular, some messaging needs or video conferencing needs that require connection with external parties informally are ideal opportunities to use Google Hangouts (classic).
  • Ad-hoc video conferencing / meetings with external collaborators
  • Mobile video conferencing
  • Integration with other Google-based tools.
  • Security
  • Integration into the formal corporate toolset
  • Integration into Office365
As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Hangouts is used by nearly all employees in the company as a quick, easy communication tool. It comes in extremely handy as a way to keep from having to track people down to ask them questions face to face, especially given the pandemic; it is great for things that are not quite as time sensitive, as people have some time to respond; and it prevents employees from needing to use their personal phones all day. It works as well, if not better, than most paid communication platforms for intraoffice messaging that I have used, and given the (lack of) cost, it is perfect.
  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
In the automotive industry, we often have occasions where a specific individual needs to answer one or two questions, from different areas of the building, or separate facilities. Such as when speaking to a customer about needed repairs, they will sometimes ask, for example, what their tires look like; really easy to send a message asking the technician that, rather than walking to the other end of the building, finding that technician, and asking, then going back to the customer.

It would be less appropriate in situations that require a great deal of detail or confidential private information.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I love Google Hangouts [(Classic)] for the ease of use for meetings and to talk to individuals in various ways. Google is so dominant and so many have access to it. It's the easiest way to hop on a meeting to chat via video or audio.
  • Video chat
  • Easy to connect
  • Easy to set up and use
  • There's audio/video problems once in a while
I find it's easy to talk to others using [Google Hangouts (Classic)] and share my screen so they can see what's going on. There's a simplicity to it in so many ways that makes it easy to use and not have to be a technical expert.
Ejaz Hussain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have been using Google Hangouts within our company for interaction with clients & colleagues. It's being widely used within our KPO segment for the purpose of internal meetings & also sometimes for interaction with our clients. Since we are in a google ecosystem where all the applications we use are mainly from G-suite, it was very natural that would use google hangouts as our instant messaging platform.
  • Easy to setup platform especially if the organization is already in Google ecosystem.
  • User interface is very easy on the eye & minimalistic.
  • All the Gmail events are properly synced up with google hangout.
  • Very good & versatile mobile application.
  • Call & video quality connection becomes very unstable when on low latency network.
  • Could improve on its sending invite option & make it more easy.
  • Automatic away status can be implemented if not active on platform.
This tool is best suited for the organization that's already working with a google driven ecosystem wherein they use all the web-based google applications. Google Hangouts doesn't present a high level of encryption & lacks some advanced features that are present in other tools. Overall a decent tool for instant messaging within the company for internal purposes.
Tony Phan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It was used as a messaging app to communicate between staff / teams with the purpose of discussing work related matters. It can also be used to communicate with customers / clients. It is surely a useful software / app to use for communication across the organization. However, there are still improvements needed when it comes to organizational chart and contact list.
  • Friendly user interface, sometimes it does not feel like you are chatting about work
  • It comes in all devices and all have slick UI. Not like some other messaging apps which are inconsistent between desktop / mobile version
  • Amazing alternative option for sms / mms
  • Lack of organizational chart if you are in a big organization
  • Some concerns regarding to privacy
  • Cannot communicate with other messaging softwares
It is a very useful tool if you are trying to reach out to you co-worker in an urgent matter. The app is easy to install on any smartphone and tablet / laptop. Video call is also smooth. Sending photos and videos through Google Hangouts are also extremely easy which proves its usefulness if you are working on an events and requires constant moving.
Andre Yeu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We hold most of our internal meetings on Google Hangouts, both team-wide and also 1-on-1.
Even before Covid, we were a remote/work from home kind of organization, so it enabled us to connect without having a physical office where we all worked the same hours.
  • No Software Installation (no local client needed)
  • Integration with Google Calendar (meeting links generated seamlessly)
  • Mobile client is lightweight and fast
  • Users cannot rename themselves, or you cannot rename users (for labelling users or adding additional information)
  • No breakout rooms
  • No poll or interactivity features
For simple no-frills meetings between multiple parties or 1:1, it is lightweight and fast and clean.
Atilla Vekony | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) is currently being used for instant messaging with colleagues while we are in the Gmail interface. Occasionally it's used as a mobile app. Since we are using G Suite, it is a convenient way to communicate while we are in the Gmail interface.
  • It is convenient for sending quick messages to contacts who have Gmail accounts.
  • It is available as an app and is a good instant messaging alternative that uses data, not minutes.
  • The interface is not as slick as other apps. It feels like it has been abandoned by the developer.
  • You cannot customize the look and feel of it, in case that is important.
Google Hangouts is a quick and convenient way to communicate via instant message with someone who has a Gmail account but otherwise would not or has not created an account with any of the more popular applications like Messenger or Whatsapp. It is especially useful for organizations that are on G Suite, as all members will instantly have Hangouts available to them. Therefore, I would recommend it for internal use as well as for use with family.
Marcus Manderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) has been deployed across the entire organization. It is a convenient way for staff to have virtual meetings and integrates well with our other Google Workspace/G Suite products. It is a convenient way to have informal meetings either scheduled or on the spot. The ability to launch directly from Gmail is also convenient.
  • Videoconference
  • Google Workspace/GSuite Integration
  • Screensharing
  • Webinar features
  • Recording available at all levels (not just higher tier)
  • Improve video sharing experience
Very well suited for videoconference meetings where everyone can mute/unmute as needed. Not suited well for webinars or higher-end presentations or virtual events.
Stephen Groat | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts Classic was a GSuite centric chat program that was easy to deploy and fast for users to pick up. Since it was default integrated into GSuite, any user could freely and easily use the product. It allowed users to have a real-time chat program for short communications and quick conversations.
  • Real-time chat allows for easy conversations.
  • Quick deployment means users don't have to sign into other programs.
  • GSuite integrations means SSO for free.
  • Lack of third-party integrations/API prevents bots from being useful.
  • Product has stagnated, looks to be deprecated soon.
  • Voice and video features are not very stable, leading to downtime.
Google Hangouts (Classic) was well-suited for quick deployments, where IT administrators didn't want to spend extra time configuring another chat product to integrate with the rest of their SaaS productivity suite (particularly GSuite). But, since Hangouts is looking to be deprecated soon, it only seems appropriate as a backup option for now.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) has now been superseded by the more modern Google Chat and is therefore not compatible with Google Workspace for Education. Prior to Google Chat being widely used, Hangouts was used at our school for inter-staff communications and well as a way for students to communicate with their teachers. This was particularly heavily used during the first lock down in March 2020. It offers a quick instant messaging service with the ability to make calls or video calls within the app.
  • Has built in calling and video calling from within the app or web page
  • Can be used by anyone with a Google account
  • On Android phones, can be used to receive SMS messages as well
  • Has now been superseded by Google Chat
  • Does not work with Google for Education accounts
  • No longer integrated with Gmail after the phase out completes
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available.

Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) is used by my entire organization. When people want to quickly connect with or without a webcam, we set up meetings within Gmail's scheduler with the link to the hangout.
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
  • The quality of the visuals is not always great. Seems like what is displayed is always dark.
  • We typically use Google Hangouts (Classic) with only a small group. For some reason, it's not the preferred choice for a long list of attendees.
  • I am not aware of background feature[s] within Google Hangouts (Classic)(for example, overlay of pictures or backdrop of a city, etc.)
Google Hangouts (Classic) [are] well suited for meetings that are set up within Gmail. It is good for screen sharing. Since it's so easy to set up, one can set up a meeting without much hassle and good for impromptu meetings as well.
Score 8 out of 10
Vetted Review
Verified User
Review Source
[Google Hangouts (Classic)] is used as the main form of communication between coworkers. It reduced the use of emails for short and quick communication between 2 people or small groups.
  • Ease of use
  • Ability to create groups
  • File sharing systems
  • Ability to use apps and web based
  • It could use more integration with calendar
  • Better notification setting for web based solution
  • Should allow to have the ability to withdraw messages
[Google Hangouts (Classic)] is a great solution for an organization with a lot of interaction between co-workers, and the need for immediate responses. It is a good solution as well to include external users customers, consultants, etc, if they are using the google ecosystems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) is used mostly for intra-departmental communication, especially during the year-plus of remote work thanks to COVID-19. It is more efficient and quicker to use than phone calls or emails, and helps keep our team connected. Easy to see when colleagues are available and works well on both computers and mobile devices.
  • Quick, casual chats
  • Easy to use and non-intrusive
  • Archived chats are searchable, for reference
  • Seamless UX across all devices
  • Wish it was easier to search previous chats on the mobile app
  • Custom away messages would be helpful
  • Occasionally face a lag with the mobile app, showing notifications at a delay
I am a huge fan of Google Hangouts (Classic) because it allows for more casual inter-office communication, especially when my entire team has been remote for over a year due to COVID-19. It's less formal than typing out an email or picking up the phone, basically replacing a quick walk down the hallway! It's easy to search past chats for reference and it's extremely user-friendly - there is virtually no training required, which is helpful for our less tech-savvy colleagues.
April 07, 2021

A tool of the past

Score 5 out of 10
Vetted Review
Verified User
Review Source
We used to use [Google Hangouts (Classic)] to communicate across our team. It served its purpose well, although it is outdone by several other chat clients at this point in time. It is very responsive but lacks extra features that other clients provide.
  • Shrug emoticon
  • Notifications
  • Sharing images and starting meets
  • Gif integration
  • Searching
[Google Hangouts (Classic)] works well in small environments where you don't need a whole lot of features. It is not as secure as other chat clients. It is easy to use.
Score 8 out of 10
Vetted Review
Verified User
Review Source
In the last 15 months, Google Hangouts has become my personal favorite tool in my entire organization. With more than 80% workforce and departments working from home, the best go-to tool is Google Hangouts. It syncs with the calendar, sends timely reminders, the option to ping and sends DM. Being a marketing manager, I also need to interact a lot with external agencies, presentations, etc. All this has become so smooth with Google Hangouts. It feels like I am seating in my cabin and doing one-to-one interactions. I would heavily recommend this tool to everyone.
  • It can be accessed smoothly with laptops, mobile and desktops.
  • Easy to sync calendar, reminders, and set up meetings.
  • Not limited to internal users only. Mostly available with external vendors as well.
  • I wish more compatibility with other apps like Dropbox.
  • It is limited to typing only. If a voice message option can be added, that would make a lot of difference.
  • Auto settings to mute/unmute other users is recommended.
Best suited:
  • Boon in work from home scenarios.
  • Can be accessed even when traveling with mobile.
  • Mostly available for communication with external parties as it is widely used.

Less appropriate:
  • Cannot be customized as per the organization's need.
  • Less secure.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts was used across our organization, both for internal meeting purposes, as well as client-facing calls. It was a quick and easy solution (especially since our email is powered by Gmail) that allowed us to quickly connect with audio and video conferencing, with very few cases of technical issues.
  • Audio Connection
  • Video Connection
  • Ability to quickly invite others
  • Ability to Chat
  • Tile layout for headshots used to be a tricky item
  • I don't believe it had a recording capability in years past
  • Conversations from chat were not archived / emailed to host
I think Google Hangouts can be used in a variety of scenarios, whether those are internal business meetings, colleague catch-ups, or client-facing calls. The software is incredibly easy to use and I personally experienced little to no technical issues in my years of utilizing it as a primary piece of my daily technology suite.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We used hangouts across the small organization as a means of contact. It was a natural move as we also used Gmail for all our email services. Hangouts were primarily used for the chat function only, video calls, etc. we would leverage different programs. Before Covid-19, we'd use the chat function to communicate privately or ask specific questions without scheduling a meeting. We'd also have a lot of client calls where we could communicate in the background regarding the next steps and additional questions we should ask.
  • Integration with Gmail for a full experience, everything is in 1 place!
  • Ability to send/share images and files quickly via hangouts.
  • Chat function and group chats.
  • Emojis are difficult to use and not the best vs. iPhone.
  • Slow video features, less attractive than other video platforms.
  • The phone app is difficult to use, very easy to accidentally make a video call, and hard to back out of it. App can be very sluggish.
Google Hangouts is well suited if you're already in the Google world, it integrates well with everything and is a natural tool. However, there are many other chat platforms and video conferencing platforms that are far superior to Hangouts, both offering a better experience with the functionality but also just faster and more responsive. I've found that if you're working with a lot of outside clients, people don't know what to make of and have never used Hangouts making it difficult to jump on a quick meeting. Many are far more familiar with tools like Microsoft Teams, Webex, and Zoom.
April 13, 2021

Pretty good deal

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used for staff meetings company-wide. It is also used for meetings with clients and saves time as you can instantly chat with them and get to the point. The messages can be shared with others which helps with transparency. The ability to share an employee-client conversation with other employees helps with messaging.
  • Use for impromptu meetings.
  • Use as an open virtual lounge to drop_in on meetings.
  • It’s user friendly.
  • Accessibility.
  • More capabilities for webinar meetings.
  • Sleeker look.
It is well suited for a virtual staff room. While we work in part virtual offices, it was easy to communicate with others while they are in a different location. It bridged the communication gap. I would recommend it to those who formerly worked cubicle offices, it allows you to have access to others without being intrusive.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using it across the organization for different types of communication- internal, external, chat, video conferencing and for screen share. This software helps us connect easily with each other from anywhere and also allows us to connect to individuals outside in an easy manner. We’ve used this for employees or students that are unable to attend in person.
  • Simple screen share
  • Minimal setup
  • OS agnostic including mobile
  • Works well with low speed connections
  • Screen share on mobile
  • Better chat extension on Chrome
  • Better invite options
Suited for building learning or communication, screen sharing for presentations or meetings, group or individual chats, scheduling integrated into google calendar
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Google Hangouts (Classic) across the entire company for training sessions, lunch and learns, general meetings, and pop-up meetings. This solves so many business problems for us across the entire organization, from client sessions to internal sessions to general hangouts.
  • Connecting people
  • Ease of use
  • Accessible
  • Better interaction in the meeting
  • Better ways to invite others
  • Recording sessions
Google Hangouts (Classic) works great if you're looking to have a simple meeting or touch base. It can be tricky once things start to get interactive. Additionally, Google Hangouts (Classic) could do a better job with integrating hangout and chat.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Google Hangouts (Classic) for interdepartmental communication. As a wedding facility, we have a lot of brides, a lot of moving parts, and a lot of different hands in the planning process. Google Hangouts (Classic) allows us to communicate without having to go to another person's office. Especially in these COVID times, it allows us to maintain social distancing. Also, if someone is meeting with or on the phone with a bride, it allows us to quickly ask questions to someone else in another office.
  • Allows for seamless interdepartmental communication
  • Allows for continuity of conversations
  • Allows for quietly being able to communicate when clients are in the office
  • None
  • None
  • None
I really only have good things to say about Google Hangouts (Classic), at least in the way we implement it in our business. When a client is in the office and a question needs to be asked, it allows us to communicate without interrupting the meeting. It also allows us to pass things along while they are fresh in our minds.
I have never had to use support for Google Hangouts (Classic). Everything has run pretty smoothly for us. My assumption would be that if I were to ever need support for Google Hangouts (Classic), it would be just as easy and effective as all other Google products that we currently use.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Google Hangouts (Classic) was our internal communication tool including chats groups and audio video calls. Google Hangouts (Classic) helps us to connect to every colleague. Sometimes Google Hangouts (Classic) feels buggy, but overall it’s a good tool. After the introduction of Google Chat, our organization switched to Google Chat, and now we are no longer using Google Hangouts (Classic) is not being used
  • Chats
  • Group chats
  • Audio/video calls
  • Fun stickers
  • Audio call
  • Video call
  • Stickers
  • Mobile apps
For day to day communications, audio calls and video Hangouts do the job perfectly well. It would be great if we had the ability to integrate it with chat bits for common queries and questions. If we had the ability to integrate Google Hangouts (Classic) with other project management tools, the overall work efficiency of employees would increase.
I have used Google Hangouts (Classic) on Mac OS, iOS and web browsers. It’s an easy going experience.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it internally and externally for virtual business meetings. It helps everyone connect online when we can not meet in person.
  • Easy to set up
  • Allows screen share
  • Free
  • Allow recording
  • Access is not tied to email
  • In some settings, it allows for more participants
It is a great solution for online virtual meetings in comparison to the free Zoom account. It does not allow the moderator to record the meeting. It also works well when you want to connect with a phone call with Facetime. It would not be as useful for formal business meetings.
The rare times we reached out to Google for support, it was easy to contact someone via chat or phone, and our issues or questions were always resolved or answered quickly.