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Google Hangouts (Classic)

Google Hangouts (Classic)

Overview

What is Google Hangouts (Classic)?

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic…

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Recent Reviews

Love this!

8 out of 10
September 01, 2022
Incentivized
I use Google Hangouts for meetings! We are a hybrid company so a lot of our meetings are done virtually with multiple team members. One …
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Pretty good deal

10 out of 10
April 13, 2021
Incentivized
It is used for staff meetings company-wide. It is also used for meetings with clients and saves time as you can instantly chat with them …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Video conferencing (79)
    9.3
    93%
  • Audio conferencing (79)
    9.3
    93%
  • Mobile app for iOS (73)
    8.6
    86%
  • Mobile app for Android (71)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Google Hangouts (Classic)?

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Meet?

Google Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a…

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom…

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.4
Avg 8.2

Call Management

Customized phone system settings

7.9
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.3
Avg 8.3
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Product Details

What is Google Hangouts (Classic)?

Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.

Callers can use Hangouts to:

  • Start a chat conversation or video call.
  • Make phone calls using Wi-Fi or data.
  • Send text messages with a Google Voice or Google Fi phone number.

Hangouts sync automatically across devices. Hangouts started on a computer, can continue with chat on another device, like a phone.

  • In March 2017, Google announced plans to evolve classic Hangouts to focus on two experiences designed to help bring teams together: Hangouts Chat and Hangouts Meet. Both Chat and Meet are available for G Suite customers and will be made available for consumer users as well. Google is planning to transition users from classic Hangouts to Chat and Meet after June 2020.
  • Classic Hangouts is not available in China.

Google Hangouts (Classic) Video

What is Google Hangouts?

Google Hangouts (Classic) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.

Reviewers rate Video conferencing and Audio conferencing and Instant messaging highest, with a score of 9.3.

The most common users of Google Hangouts (Classic) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(520)

Attribute Ratings

Reviews

(1-25 of 83)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts integrates into our current workflows well (we use g-suite) and is quite user friendly. It is great for small to mid-size internal team meetings. It is also good for informal client meeting. There are other cases where other tools are needed/superior for the use-case (with larger meetings hangouts is glitchy, so zoom is preferred; webinar style meetings, GoTo Webinar is preferred, etc.)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Best part of Google Hangouts is its simplicity, and performance. We never had connection problems, or quality interruptions, something that is more frequent with the other tools listed above.
Ejaz Hussain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
well, google hangouts classic doesn't stack up that well when compared to either Skype or Teams, as it lacks advanced features. But the fact that it nearly costs anything to get it set up & running in no time is a positive point for the platform. I'm pretty sure that Hangouts will get a lot of features added to it in the coming time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In terms of simplicity and ease of use, Google Hangouts is wonderful compared to some of the competitive products listed above. I do think that each have their own benefits:
  • some companies do not allow for Google's suite of products (like Hangouts) to be utilized
  • some competitive products do archive conversations
  • some competitive products allow for easier recording / sharing
  • some competitive products allow for group and individual chat
  • some competitive products allow for information to be housed internally
Score 2 out of 10
Vetted Review
Verified User
Incentivized
For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product.

Google Chat, combined with Google Meet, have superseded Hangouts (Classic) and should be used by default due to their close knit integration with Gmail.
Chris Carpenter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.
As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Tony Phan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
An obvious advatange of Google Hangouts is that it does not require any installation which allows me to use it in any laptop, any device. Unlike other software that requires installation and forcing an IT guy to physically install it on my device. The software is also VPN friendly which is easy to setup in case your organization is strict when it comes to company VPN.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Again, Google Hangouts would primarily be used if you're already in the Google system. Corporate chat systems are far superior in functionality and usability and are also more reliable for larger organizations. For any company that is working with clients, I'd recommend a more mainstream tool like Zoom or Webex or Microsoft vs. Google Hangouts.
April 13, 2021

Pretty good deal

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts app is already integrated with many apps users already are familiar with. The program is accessible on many platforms which makes it easy for users to conduct business without having specific devices on hand. It really helped that many people were already acclimated to the Google Suite of products before it was introduced.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during business hours and sign out at the end of the work day.
Andre Yeu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom
We reserve Zoom for client-facing meetings as it is the "market standard" and many are familiar with it, however for most internal meetings, we use Google Hangouts due to how light and simple it is, plus the integration with Google Calendar.
Atilla Vekony | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts is more readily available based on the fact that it is part of the Google family, however, ease of use and convenience would make me want to prefer WhatsApp Business or Teams.
Marcus Manderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom
Google Hangouts is more for informal, care-free meetings. Zoom is more for professional, webinar, and live event-type meetings. Also, Google integrates with our full G Suite/Workspace products.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Since our staff and students already used Google products it was easy to add on this feature. We deployed it district wide at the start of the pandemic. Students and staff were easily able to learn the interface and we could mass deploy it on our Chromebooks. We really liked that it works on all platforms.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Since we use Google Suite, Google Hangouts (Classic) was the obvious choice. The ease of use and access to employees makes Google Hangouts (Classic) simple to use and access. Additionally, adding users to an existing Hangout is easy. Google Hangouts (Classic) also doesn't require a separate software download since it's already part of the Google Suite.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) is just as good as any of its competitors. Google Hangouts (Classic) has everything that is needed for an internal communication tool, besides the software makes work really fun with the cool and funny stickers. I have personally liked using Google Hangouts (Classic) at work and have used it for more than a year.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom
Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and the app doesn't stop or lag too much.
Ignacio Cruz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Slack is much better than Google Hangouts since it lets you have group conversations, having threads within a same conversation and integrating with lots of apps for making the work more fluent. Actually I would recommend trying Google chat that has some features that are similar to Slack but is free of use (and it lets you search for old messages).
December 30, 2019

Google Hangouts Review

Score 9 out of 10
Vetted Review
Verified User
Apart from Google Hangouts, we were using Skype and GoToMeeting for the same business process. Over time we experienced that the quality of the call was reduced day by day with those products, so we moved to Google Hangouts.
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