Google Hangouts Reviews

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407 Ratings
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Score 8.3 out of 101

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Martín Stricker profile photo
Score 10 out of 10
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Usability

10
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
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Score 8 out of 10
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Verified User
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Usability

8
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.
Once you are setted up, you have almost all actual communication methods available in one tool
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Score 10 out of 10
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Verified User
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Usability

10
Even people unfamiliar with the product could likely use it the first time if you only told them to download the application. After that the product is so user friendly they would likely figure it out without additional instruction. There are finer features of course but they are easily found and at worst instructions are easily found with a quick internet search. You don't need a consultant or anything like that to get going with the product.
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Feature Scorecard Summary

Hosted PBX (13)
7.3
Multi-level Interactive Voice Response (IVR) (18)
8.1
User templates (15)
7.5
Call reports (26)
7.7
Directory of employee names (34)
8.5
Answering rules (24)
8.0
Call recording (27)
7.8
Call park (13)
7.1
Call screening (30)
8.4
Message alerts (39)
8.3
Video conferencing (53)
9.0
Audio conferencing (53)
8.9
Video screen sharing (24)
8.4
Instant messaging (26)
9.1
Mobile app for iOS (49)
9.2
Mobile app for Android (48)
9.2

About Google Hangouts

Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.

Google Hangouts Technical Details

Operating Systems: Unspecified
Mobile Application:No