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Google Hangouts (Classic)

Google Hangouts (Classic)

Overview

What is Google Hangouts (Classic)?

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic…

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Recent Reviews

Love this!

8 out of 10
September 01, 2022
Incentivized
I use Google Hangouts for meetings! We are a hybrid company so a lot of our meetings are done virtually with multiple team members. One …
Continue reading

Pretty good deal

10 out of 10
April 13, 2021
Incentivized
It is used for staff meetings company-wide. It is also used for meetings with clients and saves time as you can instantly chat with them …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Video conferencing (79)
    9.3
    93%
  • Audio conferencing (79)
    9.3
    93%
  • Mobile app for iOS (73)
    8.6
    86%
  • Mobile app for Android (71)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Google Hangouts (Classic)?

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Meet?

Google Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a…

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom…

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.4
Avg 8.2

Call Management

Customized phone system settings

7.9
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.3
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Product Details

What is Google Hangouts (Classic)?

Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.

Callers can use Hangouts to:

  • Start a chat conversation or video call.
  • Make phone calls using Wi-Fi or data.
  • Send text messages with a Google Voice or Google Fi phone number.

Hangouts sync automatically across devices. Hangouts started on a computer, can continue with chat on another device, like a phone.

  • In March 2017, Google announced plans to evolve classic Hangouts to focus on two experiences designed to help bring teams together: Hangouts Chat and Hangouts Meet. Both Chat and Meet are available for G Suite customers and will be made available for consumer users as well. Google is planning to transition users from classic Hangouts to Chat and Meet after June 2020.
  • Classic Hangouts is not available in China.

Google Hangouts (Classic) Video

What is Google Hangouts?

Google Hangouts (Classic) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.

Reviewers rate Video conferencing and Audio conferencing and Instant messaging highest, with a score of 9.3.

The most common users of Google Hangouts (Classic) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(521)

Attribute Ratings

Reviews

(1-25 of 91)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We primarily use Google Hangouts for internal meetings. We use gmail as our email service, so google hangouts integrates easily into our calendar and other workflows. It is quick and easy to jump on a hangout. Also great for small to mid-size team meetings where you might need multiple people to be able to share their screens at various times throughout the meeting.
September 01, 2022

Love this!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Google Hangouts for meetings! We are a hybrid company so a lot of our meetings are done virtually with multiple team members. One feature that's really great is being able to put the Google Hangout information in the calendar invite so it's super easy for people to find.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Google Hangouts as an informal, rapid communications channel. Because most of our software is in the Microsoft ecosystem, Google Hangouts allows us to minimize the number of Microsoft Teams windows, which can become cluttered during meetings with multiple, parallel conversations. Google Hangouts also helps to avoid accidental communications to Microsoft Teams presentation attendees.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) was used by a particularly small team in our organization, where we needed more of a legacy solution for a well-known client so that they could feel comfortable. It was the perfect communication tool since we already had a long-term relation, so using Hangouts was organic, simply moved our conversations from email to easy-to-find chats or calls.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In the last 15 months, Google Hangouts has become my personal favorite tool in my entire organization. With more than 80% workforce and departments working from home, the best go-to tool is Google Hangouts. It syncs with the calendar, sends timely reminders, the option to ping and sends DM. Being a marketing manager, I also need to interact a lot with external agencies, presentations, etc. All this has become so smooth with Google Hangouts. It feels like I am seating in my cabin and doing one-to-one interactions. I would heavily recommend this tool to everyone.
Ejaz Hussain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have been using Google Hangouts within our company for interaction with clients & colleagues. It's being widely used within our KPO segment for the purpose of internal meetings & also sometimes for interaction with our clients. Since we are in a google ecosystem where all the applications we use are mainly from G-suite, it was very natural that would use google hangouts as our instant messaging platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts was used across our organization, both for internal meeting purposes, as well as client-facing calls. It was a quick and easy solution (especially since our email is powered by Gmail) that allowed us to quickly connect with audio and video conferencing, with very few cases of technical issues.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) has now been superseded by the more modern Google Chat and is therefore not compatible with Google Workspace for Education. Prior to Google Chat being widely used, Hangouts was used at our school for inter-staff communications and well as a way for students to communicate with their teachers. This was particularly heavily used during the first lock down in March 2020. It offers a quick instant messaging service with the ability to make calls or video calls within the app.
Chris Carpenter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (classic) is part of a series of tools that sit in an in between space. They are not primary company tools, but they serve a niche function when other tools are not able to be used. In particular, some messaging needs or video conferencing needs that require connection with external parties informally are ideal opportunities to use Google Hangouts (classic).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) is used by my entire organization. When people want to quickly connect with or without a webcam, we set up meetings within Gmail's scheduler with the link to the hangout.
Tony Phan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It was used as a messaging app to communicate between staff / teams with the purpose of discussing work related matters. It can also be used to communicate with customers / clients. It is surely a useful software / app to use for communication across the organization. However, there are still improvements needed when it comes to organizational chart and contact list.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We used hangouts across the small organization as a means of contact. It was a natural move as we also used Gmail for all our email services. Hangouts were primarily used for the chat function only, video calls, etc. we would leverage different programs. Before Covid-19, we'd use the chat function to communicate privately or ask specific questions without scheduling a meeting. We'd also have a lot of client calls where we could communicate in the background regarding the next steps and additional questions we should ask.
April 13, 2021

Pretty good deal

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used for staff meetings company-wide. It is also used for meetings with clients and saves time as you can instantly chat with them and get to the point. The messages can be shared with others which helps with transparency. The ability to share an employee-client conversation with other employees helps with messaging.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) is used mostly for intra-departmental communication, especially during the year-plus of remote work thanks to COVID-19. It is more efficient and quicker to use than phone calls or emails, and helps keep our team connected. Easy to see when colleagues are available and works well on both computers and mobile devices.
Andre Yeu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We hold most of our internal meetings on Google Hangouts, both team-wide and also 1-on-1.
Even before Covid, we were a remote/work from home kind of organization, so it enabled us to connect without having a physical office where we all worked the same hours.
Atilla Vekony | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) is currently being used for instant messaging with colleagues while we are in the Gmail interface. Occasionally it's used as a mobile app. Since we are using G Suite, it is a convenient way to communicate while we are in the Gmail interface.
Marcus Manderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) has been deployed across the entire organization. It is a convenient way for staff to have virtual meetings and integrates well with our other Google Workspace/G Suite products. It is a convenient way to have informal meetings either scheduled or on the spot. The ability to launch directly from Gmail is also convenient.
April 07, 2021

A tool of the past

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We used to use [Google Hangouts (Classic)] to communicate across our team. It served its purpose well, although it is outdone by several other chat clients at this point in time. It is very responsive but lacks extra features that other clients provide.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using it across the organization for different types of communication- internal, external, chat, video conferencing and for screen share. This software helps us connect easily with each other from anywhere and also allows us to connect to individuals outside in an easy manner. We’ve used this for employees or students that are unable to attend in person.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hangouts is used by nearly all employees in the company as a quick, easy communication tool. It comes in extremely handy as a way to keep from having to track people down to ask them questions face to face, especially given the pandemic; it is great for things that are not quite as time sensitive, as people have some time to respond; and it prevents employees from needing to use their personal phones all day. It works as well, if not better, than most paid communication platforms for intraoffice messaging that I have used, and given the (lack of) cost, it is perfect.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Hangouts (Classic) across the entire company for training sessions, lunch and learns, general meetings, and pop-up meetings. This solves so many business problems for us across the entire organization, from client sessions to internal sessions to general hangouts.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love Google Hangouts [(Classic)] for the ease of use for meetings and to talk to individuals in various ways. Google is so dominant and so many have access to it. It's the easiest way to hop on a meeting to chat via video or audio.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Google Hangouts (Classic) was our internal communication tool including chats groups and audio video calls. Google Hangouts (Classic) helps us to connect to every colleague. Sometimes Google Hangouts (Classic) feels buggy, but overall it’s a good tool. After the introduction of Google Chat, our organization switched to Google Chat, and now we are no longer using Google Hangouts (Classic) is not being used
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