Overview
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…
Google Voice at a glance
My Practice Relies on Google Voice as It’s Only Advertised Number
Google Voice, The only VOIP you need
Google Voice lets voices get through
Just Use Google Voice
Create your own call center with Google Voice
The perfect phone app for your distributed operations.
Google Voice is the BEST!!!!!
Hmmmm Yes and No
Google Voice has helped our company in many ways.
Google Voice is a great value and awesome voip service
Google Voice - a good solution for some of the needs
Amazing phone solution for any business
Great for small businesses or start-ups
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for Android (48)8.080%
- Call recording (50)7.878%
- Call screening (59)7.474%
- Message alerts (62)3.434%
Pricing
Starter
$10
Standard
$20
Premier
$30
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Bose Smart Soundbar 300 | Setup And Audio Demo
Official Google Voice App Demo
Google Voice official app for iPhone video demo
Google Voice Assistant On Samsung Televisions
Google Voice: Demo
GV Mobile Demo Video
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(23) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.3Multi-level Interactive Voice Response (IVR)(26) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 1.6User templates(19) Ratings
Create and apply batch configurations to multiple users at once
- 2Call reports(43) Ratings
Historical call analysis and trending metrics
- 1.9Directory of employee names(25) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 3.9Answering rules(43) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 7.8Call recording(50) Ratings
Automatic recording of inbound and outbound calls
- 6.4Call park(22) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.4Call screening(59) Ratings
Ability to block numbers or send calls directly to voicemail
- 3.4Message alerts(62) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 6.2Video conferencing(20) Ratings
Built-in video conferencing capabilities
- 8Audio conferencing(37) Ratings
Audio conferencing credentials for all on the system.
- 5.6Video screen sharing(13) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 9.3Instant messaging(26) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 4.8Mobile app for iOS(43) Ratings
App for iPhone and iPad
- 8Mobile app for Android(48) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Google Voice?
Google Voice Video
Google Voice Competitors
Google Voice Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(214)Attribute Ratings
Reviews
(1-25 of 70)- Worked well with iOS
- Provided reasonably good transcription
- Allowed for accurate caller identification
- There has not been much innovation since the initial release.
- It doesn't handle SMS well.
- It does not natively integrate with CRM without legacy complication
- It is not supported by Google as it once was
- Call Recording is non-existent
- Call-Tree or Virtual Auto-Attendant needs are not available
Google Voice at a glance
- Assistance with voice technology
- Voice assistance
- Artificial intelligence technology with voice
- Verbal communication
- Delaying a split of a second of time to deliver messages.
- Voice vibartion problem
- Easy to understand assistant
It is less suitable for group of people to attend this as sometimes it do not work properly.
Be the voice assisting sound should be much more polite and a bit slow so that people who are not fluent in English will not understand it properly.
It is helpful to understand in case of google map as a voice assistant guide.
My Practice Relies on Google Voice as It’s Only Advertised Number
- My Google Voice calls come directly to my mobile phone and my computer.
- Text messages can be sent to my Google Voice number and are forwarded to me as email messages.
- Google Voice allows for direct client contact without a receptionist or assistant taking calls and relating messages.
- Voicemail helps make sure I get my client's messages promptly when I’m not available.
- Transcripts of voicemail messages are emailed to me allowing me to have a record of the message without keeping all of the recorded voicemail messages.
- Voicemail transcripts are very helpful but the transcription is sometimes not as accurate as I’d like.
- Some voicemail messages are unable to be transcribed.
- Voicemail transcripts have my first name misspelled. It should be able to take the correct spelling from my account.
Google Voice, The only VOIP you need
- Easy user interface
- Integrated very well across my Google products such as Gmail
- Exceptional call forwarding
- I would love to see Google Voice become an independent service provider. It only works well if there is a phone number attached from the major telecom companies. Since it is VOIP it should work with simple internet not reliant on mobile USA carriers.
- Google Voice should be able to receive voice calls directly from the app as it once did using Hangouts. Now calls must get forwarded if I am traveling out of the country.
Google Voice lets voices get through
- SMS txt'ing
- Voicemail Transcription
- Easy to use
- Easy to configure
- Development has stalled
- Lacks features
- No room for negotiation on cost
- Very hard to find a direct contact to work with
Just Use Google Voice
- Well designed apps
- Good call quality
- Excellent price
- Interface changes often
- Some features (like voicemail transcript editing) missing in latest version
- UI has unused space on desktop
Create your own call center with Google Voice
- Grants additional phone number that can be used on an existing device
- Voicemail transcription
- Voicemail access from email or browser
- Occasionally it can be difficult to manage two different phone lines on one device, and new users may have difficulty switching between them.
- Calls on smartphones
- Transcript of messages
- Keep track of calls and SMS
- Multiple numbers on single account
- Multiple numbers on single smartphone
- Remove empty messages
Google Voice is the BEST!!!!!
- The app is amazing.
- Texting is also very easy through the app.
- It is basically having a second phone number and the voicemail connects to your regular phone number's voicemail.
- I think Google Voice needs to make it easier to purchase international calls.
- I think it would be great if the text messages would link to your phone messages. Not just on the app.
Hmmmm Yes and No
- Connects quickly with no real lag time
- Easy to use and implement
- Compatible with my calendar
- Only room for improvement is that it is pricier than others. Kind of expensive compared to their competitors. Not bad for an individual but when you have 50 callers it gets really pricy.
Google Voice has helped our company in many ways.
- VOIP
- Call Forwarding
- Free Calls to US and Canada
- Inexpensive calls to other international phone numbers
- Texts and voicemails go to email and Google Voice app, they could go to my iPhone messaging and voicemail apps. Missed calls do show up in Phone app recent calls though.
- Making it easier to purchase international calls. You have to add money in settings.
- That's about it.
Google Voice is a great value and awesome voip service
- Voicemail to text format
- Forwards calls
- Stable service
- Maybe a new website layout, but I love the way it is now
- More options for sharing and saving voicemails
- Sync to google calendar option
Google Voice - a good solution for some of the needs
- Easy to use
- Can call almost any phone in the world
- Available in all of the user's devices (phone, tablet, computer)
- Good connectivity
- Transcribes voicemail
- US phone number only, there is no solution for other countries
- A little expensive for one user
- Call rates are high for some of the countries
- Not available in all of the countries
Amazing phone solution for any business
- Free
- Easily integrates with existing services.
- Limited local numbers available.
- Voice to text functionality isn't always accurate.
Great for small businesses or start-ups
- Its very affordable to use.
- Do not have to give out your personal phone number ever again.
- Would be nice for people to know if they are calling a Google Voice number.
- Transcription could be improved.
Google Voice Review
- Easy to use
- Good connection
- Calling from within the Google Voice app on iOS or Android uses my cell minutes
- No emergency calls
Great service with one annoying flaw!
- When you begin to send a message, and you put in that person's name, your whole prior conversation with them automatically fills in.
- Enabled to have a large amount of saved contacts.
- Once one selects a message, one is unable to mark that message as unread again.
- There is no system for flagging messages to respond to them later, or as mentioned above, marking them as unread.
Google Voice is Free, Easy, and Necessary!
- Easy accessibility
- Available on computer and phone
- There is a text limit (number gets shut down if too many texts go out)
- No customer service support
Intuitive, functional, and free!
- You can use Voice as a voicemail for both a Google line and any lines you may have purchased elsewhere. It has visual voicemail, which is great.
- Google Voice allows you to send texts either on a phone or desktop.
- It’s free! Whether you’re an individual or a member of an organization, that’s always a plus.
- The biggest (and maybe only) weakness Google Voice has is that there’s a cap on how many texts you can send in a 24 hour period, but there’s no warning that you’re approaching your limit.
If you want to save money, you have to try Google Voice
- Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us.
- HD quality sound using Google Voice. It is invaluable when your clients can hear you.
- Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes.
- Maybe have better collaboration with phone makers, the landline options are limited.
- It could incorporate some call forwarding options that are easier to use.
- Auto attendant options would be nice.
A Reliable Service that Integrates Communication Channels
- Integrates all your phone numbers into one accessible platform (and phone number).
- Transcribes your voicemails to text messages that can be read while the messages are being delivered.
- Google Voice saves your voicemails online as well.
- Call flows and extensions are limited
- Google Voice relies heavily on wi-fi, therefore, the sound quality is not as vibrant as other competitors.
- User support / customer service could be much better.
A Reliable Tool for the Customer-Driven Business
- The separate phone number for work versus personal use.
- Completely independent voicemail message and inbox.
- The ability to answer calls and messages on the computer or mobile device.
- An email version of the voicemail if one is left.
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Protect your private number with Google Voice
- Manage voice call and text message very well in the cloud.
- A secure way to call a co-worker without using his personal phone number.
- Sometimes you will need a good carrier coverage, otherwise, the calls won't enter or go out.
Google Voice is great!
- It's free!
- Call forwarding.
- Voice to text works well.
- Not much I would change.
- Free international calling.
Try Google Voice
- Useful search functionality for voicemails and text.
- Ability to forward texts and calls to existing phone number.
- Very good call quality.
- Some settings are not available in the latest version and you must access the legacy Google Voice to change them.
- All area codes are not yet available.
- Would be cool to have the ability to use mobile phone number as sender.