Google Voice had a voice, but over time the volume wasn't loud enough.
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet …
Starting at $10 per month
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What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…
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Popular Features
- Mobile app for Android (48)8.080%
- Call recording (50)7.878%
- Call screening (59)7.474%
- Message alerts (62)3.434%
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Starter
$10
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per user/per month
Standard
$20
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per user/per month
Premier
$30
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per user/per month
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Starting price (does not include set up fee)
- $10 per month
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Official Google Voice App Demo
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Google Voice official app for iPhone video demo
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Google Voice Assistant On Samsung Televisions
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Google Voice: Demo
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What is Google Voice?
Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.
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What is Google Voice?
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Google Voice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
Google Voice starts at $10.
Reviewers rate Instant messaging highest, with a score of 9.3.
The most common users of Google Voice are from Small Businesses (1-50 employees).
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Reviews
(1-25 of 42)Companies can't remove reviews or game the system. Here's why
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on the time you read this review each product has had its own iteration of naming conventions and integrations. This also helped reduce spam and unsolicited calls, as well as allowing us to do better call tracking and measurement than traditional phone or cellular solutions would provide.
- Worked well with iOS
- Provided reasonably good transcription
- Allowed for accurate caller identification
- There has not been much innovation since the initial release.
- It doesn't handle SMS well.
- It does not natively integrate with CRM without legacy complication
- It is not supported by Google as it once was
- Call Recording is non-existent
- Call-Tree or Virtual Auto-Attendant needs are not available
January 06, 2022
Google Voice at a glance
Score 6 out of 10
Vetted Review
Verified User
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work.<br>By only writing and typing most of the time it did not work.<br>So voice assistant in the business helps to save a significant amount of time for communication.<br>That saving time is also use for other productive works.
- Assistance with voice technology
- Voice assistance
- Artificial intelligence technology with voice
- Verbal communication
- Delaying a split of a second of time to deliver messages.
- Voice vibartion problem
- Easy to understand assistant
August 23, 2021
Google Voice, The only VOIP you need
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is not used from an enterprise-level more of a personal choice. I find it very convenient since I am always traveling.
- Easy user interface
- Integrated very well across my Google products such as Gmail
- Exceptional call forwarding
- I would love to see Google Voice become an independent service provider. It only works well if there is a phone number attached from the major telecom companies. Since it is VOIP it should work with simple internet not reliant on mobile USA carriers.
- Google Voice should be able to receive voice calls directly from the app as it once did using Hangouts. Now calls must get forwarded if I am traveling out of the country.
July 20, 2021
Just Use Google Voice
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a number to another agent if someone is out for consistent coverage of requests from our clients. It also easily links up with our CRM/ticketing system for tracking purposes.
- Well designed apps
- Good call quality
- Excellent price
- Interface changes often
- Some features (like voicemail transcript editing) missing in latest version
- UI has unused space on desktop
July 09, 2021
Create your own call center with Google Voice
We have a call center to recruit participants for research studies. Google Voice not only allowed us to issue new phone numbers to our call staff, but they could use these Google Voice numbers on their own phones without needing to expose their phone number. There are also great voicemail features that will send a transcript of a voicemail to the users email address.
- Grants additional phone number that can be used on an existing device
- Voicemail transcription
- Voicemail access from email or browser
- Occasionally it can be difficult to manage two different phone lines on one device, and new users may have difficulty switching between them.
Google Voice is used daily across our company to follow up with clients or coordinate and review work across employees no matter our current location or connectivity. In other words, it helps us with our multinational teams and removes the necessity of being in front of a computer to work.
- Calls on smartphones
- Transcript of messages
- Keep track of calls and SMS
- Multiple numbers on single account
- Multiple numbers on single smartphone
- Remove empty messages
April 15, 2021
Google Voice is the BEST!!!!!
Google Voice is being used by our Sales department for calls all day long. The vice president of our company also uses Voice. It eliminates clients or potential clients from having my real cell phone number, which I like very much.
- The app is amazing.
- Texting is also very easy through the app.
- It is basically having a second phone number and the voicemail connects to your regular phone number's voicemail.
- I think Google Voice needs to make it easier to purchase international calls.
- I think it would be great if the text messages would link to your phone messages. Not just on the app.
April 15, 2021
Hmmmm Yes and No
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the typical features, such as transfer ability, holding, conferencing, connected quickly, no real complaints. There didn't seem to be any lagging when connecting to the other caller. It's easy to use and understand.
- Connects quickly with no real lag time
- Easy to use and implement
- Compatible with my calendar
- Only room for improvement is that it is pricier than others. Kind of expensive compared to their competitors. Not bad for an individual but when you have 50 callers it gets really pricy.
April 14, 2021
Google Voice has helped our company in many ways.
Every sales person has a Google Voice Number, even the Vice President of Marketing and Sales. We use the iPhone App, as well as the Google Chrome website. I even made a desktop app that I can open in a separate icon on my toolbar for ease of use. We use it daily and highly recommend it.
- VOIP
- Call Forwarding
- Free Calls to US and Canada
- Inexpensive calls to other international phone numbers
- Texts and voicemails go to email and Google Voice app, they could go to my iPhone messaging and voicemail apps. Missed calls do show up in Phone app recent calls though.
- Making it easier to purchase international calls. You have to add money in settings.
- That's about it.
April 07, 2021
Google Voice is a great value and awesome voip service
I have been using Google Voice for 8 years now and use it to link my business number to my cell phone. I love that voicemails are text transcribed for easy viewing afterward.
- Voicemail to text format
- Forwards calls
- Stable service
- Maybe a new website layout, but I love the way it is now
- More options for sharing and saving voicemails
- Sync to google calendar option
April 02, 2021
Google Voice - a good solution for some of the needs
Google Voice is used as a local phone number for customers in the US. It is mainly used by the sales department as a way to connect with customers in the US, so the customers can easily contact us. Google Voice is also used as a low cost solution for long distance calls.
- Easy to use
- Can call almost any phone in the world
- Available in all of the user's devices (phone, tablet, computer)
- Good connectivity
- Transcribes voicemail
- US phone number only, there is no solution for other countries
- A little expensive for one user
- Call rates are high for some of the countries
- Not available in all of the countries
February 22, 2020
Amazing phone solution for any business
We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing phone, so there is no need for expensive equipment. It also allows us to have a professional number that can be kept separate from the personal numbers of each employee.
- Free
- Easily integrates with existing services.
- Limited local numbers available.
- Voice to text functionality isn't always accurate.
January 29, 2020
Great for small businesses or start-ups
I love using Google Voice because it allows me to have a second phone number. Google Voice is great to have because instead of giving out my personal phone number on forms that I am filling out and to avoid the endless spam calls, I give out my Google Voice number. Google Voice is very cool because when someone calls your Google Voice Number, the call will come through your phone like normal calls. Also, you can close to have all of your calls go to voicemail and Google Voice will transcribe your voicemails so you can read them quickly and decided if you need to call the phone number back.
- Its very affordable to use.
- Do not have to give out your personal phone number ever again.
- Would be nice for people to know if they are calling a Google Voice number.
- Transcription could be improved.
November 20, 2019
If you want to save money, you have to try Google Voice
Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it for all our communication. We also purchased great landline phones that work seamlessly with Google Voice. We are able to keep our local number and our clients never have a problem reaching us.
- Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us.
- HD quality sound using Google Voice. It is invaluable when your clients can hear you.
- Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes.
- Maybe have better collaboration with phone makers, the landline options are limited.
- It could incorporate some call forwarding options that are easier to use.
- Auto attendant options would be nice.
November 05, 2019
A Reliable Tool for the Customer-Driven Business
At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number.
- The separate phone number for work versus personal use.
- Completely independent voicemail message and inbox.
- The ability to answer calls and messages on the computer or mobile device.
- An email version of the voicemail if one is left.
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
September 23, 2019
Google Voice is a great free alternative to adding a business line!
Our team utilizes Google Voice for several key reasons. It helps to address the issue of having out of state phone numbers, allowing for you to pick an area code where we primarily do business as well as keep a layer of separation from private phone numbers for messaging and voice messaging.
- Google Voice makes it easy to establish a unique phone number without having to purchase a new line.
- The transcription feature upon receiving a voicemail allows me to funnel the message through email so I can get a semi-accurate reading of the voice message I received.
- I also like how Google Voice lets those who contact me for business send messages that go through Google instead of a private text message to my phone number. I appreciate the privacy that it afforded me and my team.
- The voice transcriptions are not always accurate, they could certainly improve in interpreting the voice to text.
- I'd like to see an easier user web interface or app for this. Google has so many features, it's a bit challenging to navigate to set up or modify after I've been away from it for a while.
- I think it's easy to miss a Google Voice call as it doesn't always seem to ring enough before going to voicemail.
September 21, 2019
Best and easy way to interact with teams across the globe.
We use Google Voice for the majority of communication across the offshore team in India and the USA. The main reason for using the same platform is that it is cost-effective and easily use. As a startup, we tried to find a common platform for everyone to get together and Google Voice does that best.
- Coordination with different people across the globe.
- You only pay for the time you use, so better billing.
- Clear voice quality and integration with the application.
September 21, 2019
For the price, there is no competition.
We use the voice numbers for our primary phone and also for our on-call tech number. Works well for the on-call especially.
- Flexibility.
- Multiple users can be notified.
- Voicemail transcription.
- Transcription is sometimes inaccurate.
- Can't forward to other GV numbers.
September 21, 2019
The way Voice should be
Used for communication. It gives us a one stop shop for communication between team members and clients
- No connectivity issues like other software we tried.
- No fear of losing stored messages during outages.
- Easy to use and teach clients how to properly use.
- I have nothing bad to say.
September 21, 2019
Google Voice: Fast, Simple, and Reliable
Google Voice is used when our company conducts interviews with prospective employees or for market research. This helps protect the individual making the calls so that they are not harassed on their personal mobile phone number or on their desk phone in the office. It's a safety thing for our office and employees that needed to be implemented after we had a stalking situation.
- Cheap
- Random phone number not connected to personal or work lines
- The app is reliable
- The last time I checked you can't send media through Google Voice text messages.
- It doesn't filter out spam calling.
- I want an easier way to be able to change the Google Voice number.
September 20, 2019
A lightweight and inexpensive entry into VOIP service
Google Voice is being used for several purposes. One is for team based communications. The other is as a backup system for our voice communications. Google Voice provides a relatively easy and inexpensive system for basic VOIP functions. The system is adequate for basic to intermediate usage of voice communications but not extensively so. However, it can be used on both desktop and mobile platforms, making it easily adaptable on different hardware.
- Google Voice works well on multiple hardware platforms including mobile phones.
- Its voicemail capabilities are fairly decent if not overloaded.
- Google Voice doesn't require a strong PC or system to run on. It has light hardware requirements.
- Google Voice lacks expandability to meet the needs of a larger office environment or where a large communication network is based.
- For some, Google Voice can be a little tricky to use at times. Some users find it difficult to find the Google app.
- Google Voice lacks native video chatting abilities but can do it with a plug in.
September 12, 2019
Google Voice: a solid option for personal call management
I use Google Voice to manage my personal phone to avoid the need to carry multiple phones or give out multiple numbers. Being able to give out a single number and know that I can manage when and where it reaches me was a primary motivation for using Google Voice. Additional benefits like transcribed voicemail and web access are also great.
- Voicemail transcription.
- Call routing.
- Support for multiple devices.
- Dynamic scheduling.
- Desktop support.
- Integration with other systems.
September 05, 2019
Google Voice is the Best Choice for Podcast Producing
Producing the podcast Tacocity often requires me to remote interview chefs all over the globe. I use Google Voice to record the other end of the phone call for episodes of the show. The quality of calls surpasses Skype, and it's literally one-click to record the call. I've recorded calls with Google Voice on close to half of the 70 episodes released.
- Recording phone call
- Reception both domestic and overseas
- Inexpensive rates for international calls
- Ease of use
- Better implementation with Gmail and other Google services
- Cleaner interface
- MacOS app
September 05, 2019
Google Voice is an excellent option for a dedicated business line that works seamlessly with your existing cell phone.
I use Google Voice for my personal business as well as have recommended and implemented for my small business clients. Google Voice is easy to use, easy to set up and is a great inexpensive way to have a second phone number for business that is tied to your existing number.
- Easy to use, phone app and desktop website are easy to navigate and get messages and call lists.
- Setup is super easy and fast.
- Works beautifully as a second line over top of your existing line.
- Would love to see the ability to connect more than one Google Voice number to one cell phone.
- Sometimes number availability is sparse in some zip codes.
September 05, 2019
Have Used Google Voice since 2009
Started with Google Voice in 2009 to have a local phone number. Over the years I've used it as a voicemail box, text messenger and international calling number. I had it linked to my personal number, used it as a business number, and had it linked to Google Hangouts to make international phone calls. I used it for call screening and to transcribe voice messages.
- Transcribes voicemail
- Links to another phone number
- Spam Filtering
- The web interface is really basic. It could use a design spruce up.
- I think Google under promotes Google Voice and people don't know it's a product they can use.
- Would like to be able to easily move phone numbers around on accounts we own.