Overview
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…
Google Voice at a glance
My Practice Relies on Google Voice as It’s Only Advertised Number
Google Voice, The only VOIP you need
Google Voice lets voices get through
Just Use Google Voice
Create your own call center with Google Voice
The perfect phone app for your distributed operations.
Google Voice is the BEST!!!!!
Hmmmm Yes and No
Google Voice has helped our company in many ways.
Google Voice is a great value and awesome voip service
Google Voice - a good solution for some of the needs
Amazing phone solution for any business
Great for small businesses or start-ups
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for Android (48)8.080%
- Call recording (50)7.878%
- Call screening (59)7.474%
- Message alerts (62)3.434%
Pricing
Starter
$10
Standard
$20
Premier
$30
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Bose Smart Soundbar 300 | Setup And Audio Demo
Official Google Voice App Demo
Google Voice official app for iPhone video demo
Google Voice Assistant On Samsung Televisions
Google Voice: Demo
GV Mobile Demo Video
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(23) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.3Multi-level Interactive Voice Response (IVR)(26) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 1.6User templates(19) Ratings
Create and apply batch configurations to multiple users at once
- 2Call reports(43) Ratings
Historical call analysis and trending metrics
- 1.9Directory of employee names(25) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 3.9Answering rules(43) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 7.8Call recording(50) Ratings
Automatic recording of inbound and outbound calls
- 6.4Call park(22) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.4Call screening(59) Ratings
Ability to block numbers or send calls directly to voicemail
- 3.4Message alerts(62) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 6.2Video conferencing(20) Ratings
Built-in video conferencing capabilities
- 8Audio conferencing(37) Ratings
Audio conferencing credentials for all on the system.
- 5.6Video screen sharing(13) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 9.3Instant messaging(26) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 4.8Mobile app for iOS(43) Ratings
App for iPhone and iPad
- 8Mobile app for Android(48) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Google Voice?
Google Voice Video
Google Voice Competitors
Google Voice Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(214)Attribute Ratings
Reviews
(1-3 of 3)A Reliable Tool for the Customer-Driven Business
- The separate phone number for work versus personal use.
- Completely independent voicemail message and inbox.
- The ability to answer calls and messages on the computer or mobile device.
- An email version of the voicemail if one is left.
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- 70%7.0
- Directory of employee names
- N/AN/A
- Answering rules
- N/AN/A
- Call recording
- 80%8.0
- Call park
- N/AN/A
- Call screening
- 70%7.0
- Message alerts
- 100%10.0
- Video conferencing
- N/AN/A
- Audio conferencing
- 80%8.0
- Video screen sharing
- N/AN/A
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
- Google Voice has allowed us to service our clients and corporate relationships better.
- The savings from Google Voice has allowed us to reinvest in other areas of our business.
- We have seen a significant increase in customer satisfaction after the implementation of Google Voice.
Managers
- Separating work from personal calls.
- Retaining conversation threads between yourself or your company and another company or customer.
- Creating a seamless platform for your customers to interact with you without the need for multiple device.
- Voicemail transcription and auto-forwarding to email.
- Text messaging on the desktop site has been a huge benefit.
- We have combined Google Voice with our CRM to log messages or interactions.
- Call routing.
- Call forwarding to an answering service in the event various people don't pick up.
- International calls for long-range business deals.
- Ability to choose custom phone number.
- Transcription of voicemail messages.
- Intuitive web interface.
- More room for improvement with regard to commercial use. They could take notes from Grasshopper.
- iPhone app limitations prevent full feature use that's available via desktop.
- Caller ID name can't be customized to my knowledge.
- Call recording
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 80%8.0
- Mobile app for Android
- N/AN/A
- Google Voice has saved us a lot of time in regards to overall productivity.
- Google Voice allows us to operate at a greater scale than without it.
- Google voice allows us to track which advertisements are working best.
- Google Voice allows us to spend less time listening to voicemails.
- Grasshopper and CallFire
- Incoming Sales calls.
- Email forwarding of communication via voicemail.
- Texting correspondence via a web browser interface.
- Tracking of advertising campaigns.
- Using the softphone feature to speak with clients.
- Text messaging at scale.
- Phone tree setup.
- Text message campaign.
- Voicemail alerts via IFTTT integration.
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Third-party Reviews
- Implemented in-house
- Porting numbers were the biggest issues, but not terribly difficult.
- Texting.
- Phone calls.
- Modification of settings.
- The new web interface isn't as intuitive as past versions.
- It can be tough to figure out how to change preference settings.
- Making outgoing calls shouldn't need a link to a 2nd number.
Very Helpful in Team Cooperation During Acquisition
- Ease of doing business - makes working together synchronously easier
- Ease of contact - makes it simple to get in touch with each other rather than worry about having to set up conference calls
- User-friendly - not much of a learning curve, from those who were using Skype or the like before
- Better audio quality - sometimes things cut out short, or go quiet
- Customized or personalized ID/ phone numbers that match closer to the department/ business numbers
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 90%9.0
- Call reports
- 90%9.0
- Directory of employee names
- 70%7.0
- Answering rules
- 70%7.0
- Call recording
- 80%8.0
- Call park
- N/AN/A
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 60%6.0
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- N/AN/A
- Saves time during acquisition and adjustment periods
- Helps keep projects moving in a timely fashion
- Builds teams virtually
- Team Collaboration
- Team On-Boarding
- Easier Long-Distance Communication
- Impromptu meetings with remote workers/offices
- Ease of getting advice from a writer who is more familiar with the coverage a client is requesting
- We could possibly use it to directly contact brokers or their insureds to save time on waiting for information
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Implemented in-house
- Remembering to use GV rather than Skype
- Adding another person to the conversation
- Calling between departments
- Managing Conference calls (more on our end than Google's)