Google Voice

Google Voice

Top Rated
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Score 7.8 out of 100
Top Rated
Google Voice

Overview

Recent Reviews

Just Use Google Voice

10 out of 10
July 20, 2021
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
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Hmmmm Yes and No

7 out of 10
April 15, 2021
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for Android (48)
    8.9
    89%
  • Call recording (50)
    8.5
    85%
  • Call screening (59)
    8.2
    82%
  • Message alerts (62)
    8.1
    81%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Google Voice, and make your voice heard!

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Pricing

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Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

What is Google Voice?
01:38
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Features Scorecard

Cloud PBX

6.7
67%

Call Management

7.7
77%

VoIP system collaboration

8.3
83%

Mobile apps

8.6
86%
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Product Details

What is Google Voice?

Google Voice provides smart voice calling to many compatible devices. Google Voice numbers work on smartphones and the web so you can place and receive calls from anywhere.

For companies with G Suite, Voice can be customized to fit the day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets the user configure your PBX. Integrations with Hangouts Meet and Calendar, and focus on what's important.

With three plans, Google Voice is presented as scalable and instantly deployable — and globally — from anywhere.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

RingCentral MVP and Microsoft Teams are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.4.

The most common users of Google Voice are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 70)
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Andrew Voirol | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age.
January 06, 2022

Google Voice at a glance

Arkadip Kundu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is best situated to search anything individually on any topics and the set should be good.
It is less suitable for group of people to attend this as sometimes it do not work properly.
Be the voice assisting sound should be much more polite and a bit slow so that people who are not fluent in English will not understand it properly.
It is helpful to understand in case of google map as a voice assistant guide.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Voice works well as a primary incoming line for a virtual office. It provides flexibility in taking calls from any location on my cell phone or over my laptop. As long as I have cell phone service or WiFi, I can make and receive calls. It’s very convenient when you can’t be tied down to one location but prefer not to give out your cell phone number.
Roberto Abreu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I receive a lot of unsolicited calls and Google Voice has great functionality where I can screen who is calling me and decide if I would like to speak to that person. The texting of messages is superb, I like this functionality better than Voice functions. One of the scenarios that are less appropriate is that when a call is coming in and the auto-forward mode is one if I have Google Voice or Gmail open on my computer I can hear both functions ringing, the phone number used to auto-forward and the Google Voice on my browser.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Voice should be the go-to option for home/personal usage. It's rock solid as a backup phone service or even primary. It does well with voicemail and sms txt'ing. For a business, its capabilities are behind the competition and it does not seem to be a priority for Google.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Voice is great for quickly getting a work number going that's separate from your personal number, while still allowing you to use your current phone through forwarding of texts and phone calls, or by using the app. The enterprise features are great if you want to run a more complex phone system to redirect customer calls to specific departments.
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is perfect when your employees need to travel overseas or when your clients are all over the world. It is not well suited when you have to have local numbers in different countries or when you need to communicate with official or corporate channels via SMS on your smartphone using your google voice number.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I absolutely love the Google Voice app. They have made it so easy to make calls and to receive calls. I also really like that I do not have to give my personal phone number out to all of my clients. One thing I think needs improvement is texting. I wish that it could link to the texts on my actual phone. Other than that, I really enjoy it.
April 15, 2021

Hmmmm Yes and No

Score 7 out of 10
Vetted Review
Verified User
Review Source
Google Voice is well suited for most businesses I would think on a daily level, but not for a call center type atmosphere. When you have 50 to 100 callers using it and will typical call center attendance issues, paying their per user fee doesn't make sense. If I were a sole proprietor or just a few employees I would use this program above all other and would highly recommend it. But I would not recommend for a call center.
Joshua Day | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
When you set up Google Voice, you pick from a list of numbers, and you can forward to other numbers such as your cell phone. This has helped me personally when I changed cell phone numbers since adopting this software, and I am very glad that I did because I was able to keep my Google Voice Number on my business cards and email signature while just simply redirecting the forwarding phone number to my new cell phone.
JaCoby Marston, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is great to use if you do not like giving out your personal phone number. Use your Google Voice number this way if you don't want to worry about getting a ton of spam calls on your private line. Having Google Voice is also handy because when voicemails are left, it will auto transcribe the phone call so that you can just read the voicemail instead of having to listen to it. Google Voice is not great to use if you do not want those that are calling you to know that you gave them a Google Voice Phone number to call, which might be urn off to some people.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Google Events is well suited to providing a platform upon which multiple people can be logged on and work at once. It is ill suited in how one is not able to mark messages as unread, or flag them to respond to them later, since when many messages are coming and going at the same time, it is very easy for messages to slip between the cracks and never be responded to.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Voice is great for communicating with a relatively small number of individuals. There’s no mass texting ability and, if you do need to communicate with a large number of people on an individual basis, you will quickly max out your daily limit. If you want to text a large number of people, you’ll probably want to invest in a different service or create multiple Voice numbers. I have no qualms about Voice’s voicemail functionality, but phone calls will come at a cost unless you are using Voice as an intermediary for a paid line.
Anthony Zurica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-brainer.
Joshua Melder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I think Google Voice is a great option for individuals / workers that need to be accessible via different phones / phone numbers. Voice integrates these necessities into one easy-to-access location. One does not have to worry about missing calls with Google Voice connected on each device. An added benefit is the ability to choose a phone number with a specific area code. This enables individuals to either create phone numbers from their home location or locations where they work. The final positive that I would like to mention is the easy integration within the other Google services. Regarding areas of improvement, Voice is unable to make emergency calls and multimedia messaging can sometimes feel a bit complicated.
Ben Caplan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool is invaluable for salespeople or professionals that interact with customers on a regular basis.
Score 8 out of 10
Vetted Review
Verified User
Review Source
You can compare this to Skype for Business or using Google Hangouts, but we like Google Voice because of the features and easy way to communicate. Not all people have to have the Google Voice app for communication to work, people only call a phone number without depending on both having the same app.
September 27, 2019

Try Google Voice

Kaleb-John Loo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is a useful feature in the Google suite which allows you to perform calls and texts with an internet connection. This is great in scenarios where you may not have a good cellular connection, but have access to an internet connection. Google Voice is also useful for keeping records of calls and texts due to its ability to search through texts and translate voicemails to text which then becomes searchable as well.
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