Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…
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| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Ease of Use: Users have consistently found Google Voice on iOS easy to navigate and work with, appreciating its user-friendly interface that enhances the overall user experience. The simplicity of use contributes to a seamless communication process for users across different devices. Call Management Features: Reviewers have praised the accurate caller identification and direct call forwarding features in Google Voice, which contribute to efficient call organization and communication. These features assist users in managing their calls effectively and ensuring they do not miss important communications. Integration with Other Google Products: The seamless integration of Google Voice with Gmail and other Google services has been positively acknowledged by users for providing a cohesive experience across different platforms. This integration allows for a unified approach to communication management, enhancing productivity and ease of access for users.
Lack of Innovation: Some users have expressed disappointment in the lack of innovation since the initial release of the product. They feel that there has not been much progress or updates to keep up with evolving technology trends, leading to a sense of stagnation.
Limited Integration with CRM: Users have noted that the software does not natively integrate with CRM without legacy complication, causing inconvenience for businesses looking to streamline their operations and maintain efficient customer relationship management processes.
Absence of Call Recording: Several users have criticized the absence of call recording functionality in the software, highlighting it as a significant drawback for those who rely on this feature for professional purposes such as record-keeping and quality assurance.
