Google Voice

Google Voice

Top Rated
About TrustRadius Scoring
Score 7.8 out of 100
Top Rated
Google Voice

Overview

Recent Reviews

Just Use Google Voice

10 out of 10
July 20, 2021
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
Continue reading

Hmmmm Yes and No

7 out of 10
April 15, 2021
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for Android (48)
    8.9
    89%
  • Call recording (50)
    8.5
    85%
  • Call screening (59)
    8.2
    82%
  • Message alerts (62)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Google Voice, and make your voice heard!

Return to navigation

Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Demos

What is Google Voice?
01:38
Return to navigation

Features Scorecard

Cloud PBX

6.7
67%

Call Management

7.7
77%

VoIP system collaboration

8.3
83%

Mobile apps

8.6
86%
Return to navigation

Product Details

What is Google Voice?

Google Voice provides smart voice calling to many compatible devices. Google Voice numbers work on smartphones and the web so you can place and receive calls from anywhere.

For companies with G Suite, Voice can be customized to fit the day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets the user configure your PBX. Integrations with Hangouts Meet and Calendar, and focus on what's important.

With three plans, Google Voice is presented as scalable and instantly deployable — and globally — from anywhere.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

RingCentral MVP and Microsoft Teams are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.4.

The most common users of Google Voice are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 70)
Companies can't remove reviews or game the system. Here's why
Andrew Voirol | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • This has been a service that I could have up and running in minutes, and time has been an asset that a price cannot be put on.
  • There are a number of businesses, services, and organizations that do not recognize Google Voice as a primary business phone number.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • My use of Google Voice doesn’t have any cost associated with it. For all intents and purposes, it has no negative impact on my overhead.
  • There are available features which I haven’t explored or needed but it’s good to know there’s more functionality as my business needs change.
  • It’s very stable. I have never had an outage of which I was aware.
Roberto Abreu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The fact that Google Voice is integrated across all my devices is superb. I can easily access its services from multiple platforms. Its integration of calendar status is a great feature that routes calls when out of office or past working hours sending to voicemail or call forwarding. This impacts overall business objectives since most of employees are in meetings or away from desk and can easily pick things back up with ease.
  • The fact that you can call from other UC applications is great. The transcribe function is spot on and if you are away from your desk you can receive transcribed voice messages from your email. This helps you stay on beat with important missed calls.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • It has proven invaluable indirectly communicating with our crew quickly and efficiently.
  • Due to its drawbacks, we have seen a negative impact in our overall business objectives in the time that we have spent in trying to find another service that does what we need better than Google Voice. I have not found that yet though!
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Most Voice functions come at no cost, thereby reducing your organization’s net communication spending.
  • Free text messaging function allows my organization to stay more closely in touch with customers at no cost, boosting ROI.
Joshua Melder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Privacy for end-users. This has resulted in happier employees who have their privacy being valued.
  • Because Voice is accessible on each phone, data usage rates have gone down for company phones.
  • Faster response time and accessibility to customer obligations.
Ben Caplan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Google Voice has allowed us to service our clients and corporate relationships better.
  • The savings from Google Voice has allowed us to reinvest in other areas of our business.
  • We have seen a significant increase in customer satisfaction after the implementation of Google Voice.
September 27, 2019

Try Google Voice

Kaleb-John Loo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Improves travel by reducing worries about cellular connections.
  • Ability to record and search through call and message history is invaluable.
  • Connecting to an already existing contact directory makes setup easy.
Return to navigation