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Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

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Recent Reviews

Just Use Google Voice

10 out of 10
July 20, 2021
Incentivized
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
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Hmmmm Yes and No

7 out of 10
April 15, 2021
Incentivized
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for Android (48)
    8.0
    80%
  • Call recording (50)
    7.8
    78%
  • Call screening (59)
    7.4
    74%
  • Message alerts (62)
    3.4
    34%
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Pricing

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Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

3.8
Avg 8.2

Call Management

Customized phone system settings

5.8
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

6.4
Avg 8.3
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Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.3.

The most common users of Google Voice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(214)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Justin McClelland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google voice is a VoIP solution that we use in our company to be accessible to clients anywhere there is WiFi. Being able to use the softphone feature of Google Voice eliminates the need for a separate phone device to communicate. With only a laptop and internet, voice calls and text messages may be dispatched and received.
  • Ability to choose custom phone number.
  • Transcription of voicemail messages.
  • Intuitive web interface.
  • More room for improvement with regard to commercial use. They could take notes from Grasshopper.
  • iPhone app limitations prevent full feature use that's available via desktop.
  • Caller ID name can't be customized to my knowledge.
Google voice is great when you want to have a separate phone number for different functions of life/business. I really like the fact that I can get email/txt message notifications concerning calls and voicemails.
Cloud PBX
N/A
N/A
Call Management (3)
100%
10.0
Call recording
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (1)
100%
10.0
Audio conferencing
100%
10.0
Mobile apps (2)
40%
4.0
Mobile app for iOS
80%
8.0
Mobile app for Android
N/A
N/A
  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Google Voice isn't as comprehensive as Grasshopper or CallFire, however, it is a (mainly) free service. CallFire and Grasshopper are more suited towards VoIP commercial applications where as Google Voice is most suited for personal usage.
1
I use Google Voice to track client correspondence as the creator of our software products and salesperson.
1
We advise other clients on the use of Google Voice as well as use it internally. One must have basic computer skills overall to operate Google Voice.
  • Incoming Sales calls.
  • Email forwarding of communication via voicemail.
  • Texting correspondence via a web browser interface.
  • Tracking of advertising campaigns.
  • Using the softphone feature to speak with clients.
  • Text messaging at scale.
  • Phone tree setup.
  • Text message campaign.
  • Voicemail alerts via IFTTT integration.
I'm a big fan of Google and the products that they innovate. I will use Google Voice for as long as they keep it alive.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
Google voice was first to market in the VoiP web-browser-based market.
I wouldn't change anything. I'd still go with Google Voice.
  • Implemented in-house
No
  • Porting numbers were the biggest issues, but not terribly difficult.
It's pretty straightforward to get it set up to your taste.
Yes
Sometimes it makes sense to put some cash on the account to be able to make outgoing calls from the iPhone app.
No
There's a lot of good information on the Google web forums that will get one squared-away in the time of need.
They have a solid track-record for making sure that you can use their product the way they intended.
  • Texting.
  • Phone calls.
  • Modification of settings.
  • The new web interface isn't as intuitive as past versions.
  • It can be tough to figure out how to change preference settings.
  • Making outgoing calls shouldn't need a link to a 2nd number.
Yes
It's pretty good and intuitive
Most Google products including Google Voice are pretty intuitive.
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