Google Voice

Google Voice

Top Rated
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Score 7.8 out of 100
Top Rated
Google Voice

Overview

Recent Reviews

Just Use Google Voice

10 out of 10
July 20, 2021
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
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Hmmmm Yes and No

7 out of 10
April 15, 2021
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for Android (48)
    8.9
    89%
  • Call recording (50)
    8.5
    85%
  • Call screening (59)
    8.2
    82%
  • Message alerts (62)
    8.1
    81%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Google Voice, and make your voice heard!

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Pricing

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Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

What is Google Voice?
01:38
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Features Scorecard

Cloud PBX

6.7
67%

Call Management

7.7
77%

VoIP system collaboration

8.3
83%

Mobile apps

8.6
86%
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Product Details

What is Google Voice?

Google Voice provides smart voice calling to many compatible devices. Google Voice numbers work on smartphones and the web so you can place and receive calls from anywhere.

For companies with G Suite, Voice can be customized to fit the day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets the user configure your PBX. Integrations with Hangouts Meet and Calendar, and focus on what's important.

With three plans, Google Voice is presented as scalable and instantly deployable — and globally — from anywhere.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

RingCentral MVP and Microsoft Teams are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.4.

The most common users of Google Voice are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 68)
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Andrew Voirol | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on the time you read this review each product has had its own iteration of naming conventions and integrations. This also helped reduce spam and unsolicited calls, as well as allowing us to do better call tracking and measurement than traditional phone or cellular solutions would provide.
January 06, 2022

Google Voice at a glance

Arkadip Kundu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work.<br>By only writing and typing most of the time it did not work.<br>So voice assistant in the business helps to save a significant amount of time for communication.<br>That saving time is also use for other productive works.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual office and this permits calls to go directly to my mobile phone instead of a remote receptionist who would take a message or attempt to transfer the call. This allows calls to come directly to me and generally permits a quicker response. It’s convenient for both me and my clients.
Roberto Abreu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is not used from an enterprise-level more of a personal choice. I find it very convenient since I am always traveling.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Voice is currently being used as a secondary phone system for our organization. It's my belief that for the inevitable outage, it is a good idea to keep a second voice service provider around for us in emergencies. Its use is limited to just a couple of users who needs voice service at all times.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a number to another agent if someone is out for consistent coverage of requests from our clients. It also easily links up with our CRM/ticketing system for tracking purposes.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a call center to recruit participants for research studies. Google Voice not only allowed us to issue new phone numbers to our call staff, but they could use these Google Voice numbers on their own phones without needing to expose their phone number. There are also great voicemail features that will send a transcript of a voicemail to the users email address.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is used daily across our company to follow up with clients or coordinate and review work across employees no matter our current location or connectivity. In other words, it helps us with our multinational teams and removes the necessity of being in front of a computer to work.
April 15, 2021

Hmmmm Yes and No

Score 7 out of 10
Vetted Review
Verified User
Review Source
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the typical features, such as transfer ability, holding, conferencing, connected quickly, no real complaints. There didn't seem to be any lagging when connecting to the other caller. It's easy to use and understand.
Joshua Day | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every sales person has a Google Voice Number, even the Vice President of Marketing and Sales. We use the iPhone App, as well as the Google Chrome website. I even made a desktop app that I can open in a separate icon on my toolbar for ease of use. We use it daily and highly recommend it.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Voice is used as a local phone number for customers in the US. It is mainly used by the sales department as a way to connect with customers in the US, so the customers can easily contact us. Google Voice is also used as a low cost solution for long distance calls.
Allison Chaney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing phone, so there is no need for expensive equipment. It also allows us to have a professional number that can be kept separate from the personal numbers of each employee.
JaCoby Marston, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I love using Google Voice because it allows me to have a second phone number. Google Voice is great to have because instead of giving out my personal phone number on forms that I am filling out and to avoid the endless spam calls, I give out my Google Voice number. Google Voice is very cool because when someone calls your Google Voice Number, the call will come through your phone like normal calls. Also, you can close to have all of your calls go to voicemail and Google Voice will transcribe your voicemails so you can read them quickly and decided if you need to call the phone number back.
January 28, 2020

Google Voice Review

Ai Ashe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At my school, we cannot dial long-distance numbers with our classroom phone. So when parent contacts are not local, we are not able to call them from our classroom. We have to go to the library or the office to make such calls. I used Google Voice to call long distance numbers.
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is being used by our department, to communicate with our crew. It addresses the business problem of speed of communication, as people commonly take a much longer time to respond to emails than they do text messages, and our line of work commonly relies upon quick and efficient communication.
Score 8 out of 10
Vetted Review
Verified User
Review Source
My department uses Google Voice on a daily basis. We send texts and calls out to our employees to solicit their availability for jobs we have available. We have it set up on our work phones as well as on our computers so we can all see the same messages and whoever is available will respond. It allows for all of us to have visibility to see if a text was responded to, so that no texts go unnoticed or get answered twice by multiple people. It also allows us to keep all of our employee text correspondence in one place!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Voice offers phone, text, and voicemail options for personal and company use. While some services may require you to link a paid phone line, there’s no cost to use Google Voice itself. I use Voice for my personal voicemail, but I also implemented it in my office to allow my whole team to have easy access to send and receive text messages through the same number. It’s affordable and efficient.
Anthony Zurica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it for all our communication. We also purchased great landline phones that work seamlessly with Google Voice. We are able to keep our local number and our clients never have a problem reaching us.
Joshua Melder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have used Google Voice for several years in order to have a single source of truth regarding all my connected phone numbers. Google Voice enables me and my organization to provide a single phone number in order to ring all phones that I have. This helps integrate my communications as well as the organizational communication with its customers. Furthermore, this enables end users to separate themselves from their work and to keep personal information private. In the end, I have enjoyed the functionality of Google Voice and the privacy that has been offered to me by the service!
Ben Caplan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number.
September 28, 2019

Google Voice is great!

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Google Voice today as the primary phone number for my business. Google Voice is a telephony service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calling. I use the web and mobile app and have never had any issues. I love the option to send to voicemail or answer the call.
September 27, 2019

Try Google Voice

Kaleb-John Loo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is useful when it is necessary to communicate with others and the only viable option at the moment is via the internet. Google Voice allows you to get in contact with those in your contact list without the need of your phone. This is very helpful when traveling as it allows for the use of local data rather than cellular networks. Because it also connects to your Google account, there is no further setup required and your contacts that you already use are already available.
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