Google Workspace (formerly G Suite) Reviews

It isn’t accessible by all organizations causing barriers to sharing documents and using the full functionality.

Google Meet is handy but doesn’t perform at the level of Zoom.

More robust features needed in Sheets to get full team adoption.

Google Voice.

Document conversion.

Tasks.

Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.

Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.

While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.

Contacts isn't great. Lots of multiple entries often get created and I can't figure out why. There's not enough customizability in the fields you can track for each contact.

Some of the email features are inferior to Office 365 (I dislike how when you reply to an email, where you type the response is at the very bottom of the long chain of previous emails. So if you want to see what they last said to you as you're writing the response, you have to keep scrolling back and forth. If there's a setting to change that, it isn't obvious how and it shouldn't be the default.)

Office 365 has done a great job integrating Teams. Google Hangouts isn't as useful.

GSuite can do a better job at connecting it Google Analytics vs. having a separate sign-in.

Their admin console could be more customizable and have things like analytics up in the front.

The pricing could be lower.

Ability to share subfolders of Team Drives.

Calendar sharing and delegation.

Resource management.

Email search sometimes has wonky results and will find an email from months ago when searching a user as opposed to the one that came in 10 minutes ago.

I've had some issues with Gmail loading/sending messages in the past but it has been minimal and intermittent.

It would be great if they had a simple graphic editing tool.

They should carry over the voice to text tool form G Docs into all their applications, especially Gmail.

I'd love for some of the email lab features to be made permanent and more effective, such as canned responses.

It would be amazing if there was a way to find, organize, and delete/combine duplicate documents in Google Drive - a suggested cleanup feature.

I've been advised by people smarter than me that Google apps don't have the highest levels of security - they're great for work that isn't highly sensitive or have statutory security requirements.

In various apps, Microsoft apps will offer a greater range of functionality (at the cost of usability, complexity, and poor UI/UX).

It would be nice to have Google be the "be all, and end all" of our authentication across all systems. I know it is possible to do most things through Google Cloud Platform development, but that is beyond the capabilities of most smaller companies. IdP, LDAP, SSO, etc.

Better options for "network storage", to migrate off of a traditional model of having a network drive for company/team use. The higher tier of G Suite has Team Drives, which partially helps address this, but does not do it well enough to eliminate our old network drives without sufficient training of users to break habits that they have been trained to do for decades.

Where is the ability to "flag" emails as important/urgent? I know if someone using an email application such as Outlook flags an email and sends it to me, Gmail is able to show me that flag, but there is no way for me to actually set that flag from inside Gmail.

The support is mediocre.

It can be confusing if you need to change something — upgrade, etc.

You can use it without an internet connection.

Also, you won't get as many programs as you get with Microsoft Office (Access, Publisher, Project, and so on)

The User interface could be improved more. Sometimes is not that intuitve.

The view configuration of Drive have always been hard to read. Locating a file isn't difficult but could be more visual-friendly

The Chat app could add the Group chat feature for teams.

While the Google productivity apps (Docs, Sheets, etc.) are good, the native desktop apps from Microsoft are still more powerful in some aspects (though not others, such as collaboration and revision history)

Gmail is a far better option than Outlook (having used both extensively), but many legacy users can't be convinced of this and insist on Outlook. This isn't a big deal, but the Outlook connector hasn't always had top priority for updates and support from Google, though this has improved some.

Direct customer service (account reps).

Messaging.

Departmental file sharing.

Advanced customization in google sites.

Google keep the background color. The white on white gets lost.

Something to help with drive organization/cleaning.

More elaborate features in Google Sheets.

I love using Grammarly. If Google could do something similar that would be great.

I wish Google would help new users understand all the features better. I feel like I'm only using half of what's available to me.

We run into some limitations around document formatting (both Docs & Sheets)

Maintaining some consistency around the Drive file structure & organization when sharing is difficult

Cleanup of old and outdated docs can be hard to do.

I do not care for the improvements made to the G Suite Calendar. They cause me to spend more time than necessary.

It would be nice to be able to access the files offline similar to Microsoft Products.

I wish the G Suite apps for smartphones were easier to use. I struggle with being able to have the same functions as a computer does for the G Suite apps.

Google Docs is great if you just need a simple document, but doing anything more than that, such as making it a little prettier by adding a design or imagery, is very limited. Of course, you can add pictures, but not in the capacity you can in Word or Pages. I've tried to create templates for clients in Google Doc and it just doesn't work. I wish it did, as it's a great universal software.

I wish that you could use your computer's own fonts for Google Docs and Sheets. You're stuck with the Google fonts and, while they have many to choose from, I would prefer to use the fonts that I always use in my branding.

I wish there was a way to create your own "tabs" in the Gmail filter when you configure your Inbox. While their algorithm is very smart, knowing what emails are promotional and which are from friends, there are certain ones I'd love to have grouped together in other categories.

Some apps have features that are missing from competing applications (Microsoft Office...). For example, the document applications lack a lot of the power-user features that Office apps have. But for 95% of the work you do it will suffice.

Some of the apps have weird limitations. For example, in Team Drive, you can't copy folders into it, only files. This makes it time-consuming to move files that were once in individuals' own Drives, and dumping them all into Team Drive, as you have to Manually create folders and put files into them, rather than just being able to copy a top-level folder into Team Drive. Features are consistently added over time, but some apps are missing features like this which would seem obvious to most users.

Getting buy-in from diehard Office fans can be hard. It's hard to convince some folks that they don’t want a local copy of every file they have on Drive (that's not synced, either), or to collaborate over docs online, or to be comfortable with the archiving functionality of Gmail (you don't have to worry about managing archive files) instead of managing GBs of Outlook archive files.

G Suite does not always have the same functionality in it as things like Excel, however it is close. Anyone who is familiar with Excel should be able to use Google sheets with no trouble.

G Suite sometimes doesn't transfer things perfectly, like PDF's into document format. It could be a bit better.

Sometimes the differences in email addresses compared to aliases and groups wasn't as easy to comprehend when I first started using the program but things have gotten clearer over time.