TrustRadius Insights
Gorgias has proven to be an efficient customer service tool, allowing users to categorize tickets by department and streamline their …
Starting at $60 per month Up to 350 mothly tickets
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What is Gorgias?
Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified…
Recent Reviews
Pricing
Basic
$60
Cloud
per month 350 monthly tickets
Pro
$300
Cloud
per month 2,000 monthly tickets
Advanced
$750
Cloud
per month 6,000 monthly tickets
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.gorgias.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $60 per month Up to 350 mothly tickets
Product Demos
Monthly Gorgias Town Hall and Product Webinar - July 13, 2021
YouTube
Gorgias Import Tutorial: How Launch Gorgias Demo Migration?
YouTube
Gorgias - Outro (demo version)
YouTube
Smooch + Gorgias demo video
YouTube
Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech
YouTube
Gorgias Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gorgias?
Gorgias Video
Gorgias Integrations
Gorgias Competitors
Gorgias Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests.
Gorgias starts at $60.
The most common users of Gorgias are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Gorgias has proven to be an efficient customer service tool, allowing users to categorize tickets by department and streamline their support processes. With its ability to automatically detect previous inquiries, the software makes it easy for users to backtrack on information and provide accurate responses. Users have found Gorgias useful for answering customer emails, tracking product issues, and prioritizing quality over quantity. Its ease of use and social platform integration have been highly praised by customers. In comparison to other products like ZenDesk, reviewers consider Gorgias superior in terms of performance. The software also offers ecommerce integrations that have improved team efficiency and streamlined processes for users. By consolidating all customer inquiries in one place, including Instagram messages, Gorgias solves the problem of tracking notifications across multiple platforms. Additionally, Gorgias has been effective in automating tasks, integrating with other apps, and tracking customer satisfaction. The chat feature has met users' needs but internal organizational improvements are still being worked on. Overall, Gorgias simplifies communication with customers, improves response times on social media and live chat, and helps manage customer service efficiently.
User-Friendly Design: Reviewers have praised Gorgias for its user-friendly design, with multiple users expressing their appreciation. The intuitive interface and well-organized layout make it easy for users to navigate the platform and find what they need quickly.
Convenience of Having Everything in One Place: Many reviewers have highlighted the convenience of having all their customer support needs consolidated in one place. Users appreciate that Gorgias allows them to manage various channels, such as email, chat, and social media, within a single platform. This integration saves time and effort by eliminating the need to switch between different tools or platforms.
Integration Capabilities, Especially with Shopify: The integration capabilities of Gorgias, particularly with the popular e-commerce platform Shopify, are highly valued by users. Several reviewers have mentioned how seamless and powerful this integration is, allowing them to synchronize customer data and streamline their support processes effectively.
Confusing Filtering Process: Many users have found the filtering process in Gorgias to be confusing and difficult to navigate. They mentioned that different types of tickets are meshed together, making it challenging to categorize data effectively.
Limited Customization Options: Some reviewers expressed a desire for more customization options in Gorgias. They felt that while the platform generally meets their needs, they would appreciate additional customization features to personalize their experience further.
Lack of Ticket Organization: Several users mentioned the need for better ticket organization in Gorgias. Specifically, they requested the ability to attach tickets to each correspondence, which would make it easier for them to track and manage customer inquiries efficiently.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
April 26, 2022
Great for e-commerce!
The company I worked for was an e-commerce brand that set up websites for large companies such as magazines, influencers, athletes, etc. We would use Gorgias for all of the email integrations we had over 40 stores and email addresses that Gorgias was able to handle capably. The ticket volume we experienced was over one thousand on a given day.
- Tagging- the tagging system was a great way to stay organized.
- Rules- when you have 49 inboxes implementing rules on when to fire a macro or auto tag is necessary and Gorgias’ UI was easy to understand and execute.
- Integrations- I had to integrate with dozens of inboxes many times using aliases and most of the time Gorgias was able to help.
- With that said, sometimes integrations would not work and we would have to create a Gmail alias.
- Their response time was not that quick to errors.
- They did not integrate with platforms such as whiplash or ship station which would have been very useful.
- Tagging
- Shopify integration
- 3pl integration
- Emailing
86.66666666666666%
8.7
70%
7.0
94%
9.4
- Scales for 25 inboxes to 40
- Handled over 1000 tickets a day quickly with Shopify information easily available.
- Quantified reports for our business partners based on tagging features.
- Zendesk Support Suite, Intercom and Shopify
We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now