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GoSquared

GoSquared

Overview

What is GoSquared?

GoSquared provides real-time website analytics to sites of all sizes. The real-time dashboard displays website analytics on an individual visitor basis. The Now App displays concurrent analysis (the visitors who are on your site right now) of your site performance.…

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Recent Reviews

TrustRadius Insights

GoSquared is a versatile analytics tool that offers a range of use cases for various users. Representatives of an energy trading portal …
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GoSquared Review

6 out of 10
May 30, 2014
I used GoSquared as part of a test of analytics software packages, and trialled it on one of my websites. At the time, it offered some …
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Pricing

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GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.

$0

Cloud
Per Month [Unlimited Users]

GoSquared Analytics - Everything included in free plus premium analytics features.

$29

Cloud
Per Month [Unlimited Users]

GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.

$79

Cloud
Month [Unlimited Users]

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.gosquared.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is GoSquared?

GoSquared combines real-time web analytics with a customer data hub, intelligent live chat, and marketing automation. The all-in-one platform aims to help online businesses grow.

– Analytics: traffic sources, campaign tracking, new visits %
– Live Chat: targeted messaging, lead capture, shared team inbox
– Customer Data Hub: automatic lead enrichment, company info, user segmentation and marketing automation

GoSquared Features

Additional Features

  • Supported: Real-Time Analytics
  • Supported: Live Chat
  • Supported: Cutomer Data Hub
  • Supported: API
  • Supported: Email Reports
  • Supported: Third Party Integrations

GoSquared Screenshots

Screenshot of Now Dashboard. What's happening on your website right now – in real timeScreenshot of Trends Dashboard. The simple, curated real time analytics reporting dashboard.Screenshot of GoSquared Profiles. A true view of all of your leads browsing behaviour, from the moment they landed on your website.Screenshot of GoSquared Customer Data Hub. Segment your leads based on their web behaviour and trigger real time marketing automation.Screenshot of GoSquared. Capture more leads and communicate with site visitors with intelligent live chat.

GoSquared Videos

Introduction to GoSquared Live Chat
What is GoSquared

GoSquared Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish

Frequently Asked Questions

GoSquared provides real-time website analytics to sites of all sizes. The real-time dashboard displays website analytics on an individual visitor basis. The Now App displays concurrent analysis (the visitors who are on your site right now) of your site performance. The Trends App displays historical, trends and comparison analysis on real-time data. You don't have to wait 4 - 24 hours in order to compare todays current performance against last years. The Ecommerce App displays the same freshness of data and allows the user to easily filter products by transactions, revenue and quantity. GoSquared also features a RESTful API for developers to build their own analytics tools. It is the same API that powers GoSquared and there is additional data that isn't found in the dashboards.

Zendesk Suite, Mixpanel, and Lucky Orange are common alternatives for GoSquared.

The most common users of GoSquared are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(25)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

GoSquared is a versatile analytics tool that offers a range of use cases for various users. Representatives of an energy trading portal have found immense value in using GoSquared to connect and track customers, enabling them to provide better and faster service based on customer interests. In addition, users who have tested GoSquared as part of analytics software packages have praised its real-time visitor views, highlighting that these insights are not available in Google Analytics. Moreover, customers who switched from a competitor to GoSquared now rely on it daily to effectively organize and decode their data.

GoSquared is widely used across hosted sites to monitor user activity, with the Labs Overview feature being particularly helpful for tracking user traffic trends. Some clients are also given access to their GoSquared data and live chat functionality, allowing them to closely follow project launches and track social media performance. Users appreciate the convenience of GoSquared's email reports and visual graphs, which break down traffic by day, week, and month. It has proven especially useful for an online subscription business that leverages it to track user behavior during the signup process and improve the flow based on obtained data.

Individuals also find value in using GoSquared for personal websites and community platforms to track visitors, analyze reader demographics and preferences, as well as identify referral sources. Additionally, organizations benefit from GoSquared's capabilities in web analytics, email campaigns, and live chat across different teams. The real-time monitoring of website visitors provided by GoSquared helps users gain valuable insights into customer behavior, campaign effectiveness, and product attractiveness. Notably, many users appreciate that GoSquared offers live data updates without relying on Google Analytics.

Users of GoSquared commonly recommend the software for its user-friendly features, rapid setup, and accessibility. They find GoSquared to be a useful tool for communication with customers during their shopping experience. Users also appreciate the event tracking function and relevant metrics for marketing strategies. Additionally, users find value in the real-time website traffic information, integration with Mailchimp, and the ability to segment data. The software's strong support and easy reporting on site productivity are also highlighted as positive features by reviewers. Overall, users suggest trying GoSquared for its ease of use, free trial demo, and useful analytics for understanding real-time user behavior.

Attribute Ratings

Reviews

(1-15 of 15)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We are a privacy-led data intelligence company hence every product that we use must be focused on privacy and that is where GoSquared shines, especially from a web analytics point of view.
  • GoSquared has basically helped us replace Intercom - we were paying for Intercom but we weren't really using it completely due to it being more or less a point solution.
  • It has also helped replaced Outreach.io for us as the email messaging is pretty much on point. Both our sales and marketing team use GoSquared along with Hubspot for marketing messaging.
  • There aren't really too many negatives but GoSquared's customer support definitely could make use of some more training. Not that we need to reach out to support too often.
  • Maybe a few more integrations with other platforms out there.
  • Reporting could definitely be improved, exporting it to Excel is a bit of an hassle.
Erdoğan Kürtür | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Provides real-time statistics and trends which is invaluable to representative to establish solid connections with our customers
  • Allows us to see current trends and product engagement. Also allows us to compare unique visitor counts with relevant dates.
  • You can go big as you need, and pay as you need with instantly upgradable and affordable plans.
  • Customizable dashboard is a great add-on for representatives to remove screen clutter and have clean information
  • You can always directly communicate with your customers by integrating another component to your site.
  • It would be better if it would have some kind of history, so we can dig further information.
Score 10 out of 10
Vetted Review
Verified User
  • Real-time Analytics
  • Quickly and easily view past data
  • Analytics are easy to understand and process.
  • They recently added e-commerce analytics. This is an amazing new feature, but requires a plan upgrade to use it.
  • Better filtering and exporting of past data.
Score 9 out of 10
Vetted Review
Verified User
  • Live update: absolutely necessary to have the correct information just in time.
  • Devices used: more and more mobile devices are used (such as tablets) and this information is really important for us to know how our visitors are surfing on our pages.
  • Engagement: this gives you the information on how long the visitors stays on the site.
  • Campaigns: to live check the campaign's impact.
  • Give the possibility to personalize the report we receive everyday.
  • The eCommerce is a very expensive option. That should be included in the $240 yearly paid subscription. That's already a lot of money.
December 09, 2014

GoSquared Rocks!

Rob Carroll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We have been able to implement custom tracking for our dealer base and follow up with them as they get stuck on certain promotions and programs we run through multiple websites. It allows us to track everything down the individual click and upsell as customer if we see specific items they are adding to their shopping cart.
  • It helps us in the trouble shooting process because we can instantly tell what browser and version the user is using.
  • It allows us to quantify the number of users on the site at any given time and see what features or sections they are using the most. This in turn helps us to refine and fine tune the sections that will provide the most return on investment.
  • Better developer documentation would help. Sometimes it can be a little confusing, having a better sandbox to test api calls would be nice.
  • It would be nice to have the dots on the map view be clickable like the old system was, that way I could easily see visitor details for a specific user when I'm looking at the large map view.
  • Having pins drop in on the map view was also one of my favorites because we used to have it on a large display tv and it was more interactive and people could see all the activity when we launched new sites.
September 08, 2014

Intuitive real-time data

Filippo Corti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Display information: its interface its much clearer and intuitive than the alternatives (Google Analytics)
  • Capture real-time data
  • Compare data (with previous day/last week/last month)
  • Archive (old data is difficult to reach)
  • Location information (could be more specific)
Draco Li | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Instant tracking of where the users are on your website is super useful
  • I like the the daily reports that GoSquared generates for you site
  • The UI is very pretty and clean
  • Better education of the functionalities in GoSquared
Dale Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Support - These guys are super quick at getting back to you when you need help and always friendly
  • Live stats - GoSquared is addictive, it offers detailed information about visitors to your pages in realtime, you'll be watching the dashboard for hours!
  • Ease of use - From the guided setup to the usability of the dashboard GoSquared is really straightforward
  • Pricing - Could be improved for personal users and certain websites (like the small community website I run in my spare time)
Hendrik Morkel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • The daily update Emails, fresh in the inbox each morning, are excellent and lets us see what was popular the previous day
  • We can track Facebook shares and Twitter RTs and so can thank our Fans & Followers for sharing
  • Trends are excellent to see what was popular in the previous weeks and months
  • CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
  • Notifications don't seem to work very well
  • Dashboard likes to re-set itself even when it was arranged & saved previously
  • Weekly/ Monthly/ Yearly absolute numbers
James Billingham | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Analytics are truly real-time - data appears on the dashboard the minute it happens on your site
  • It shows you data about exactly who is on your website right now - the number of people, where they are from, their browser specs, etc. on a per-person basis
  • It alerts you to unusual changes in your stats so you can investigate the reason why. This can be combined with events to help diagnose issues
  • Dashboard is intuitive, but sometimes the data it shows you isn't actually that meaningful - e.g. often the same page is shown multiple times, so it's hard to know for sure which pages are the most popular.
  • In some ways, GoSquared's simplicity is one of its downfalls. It does not cover any more advanced analytics, like correlating data, conversion funnels, etc.
  • There is a noticeable separation between the real time analytics, and the long term 'trends'. I would prefer for these to be together.
May 30, 2014

GoSquared Review

Sharon Hurley Hall | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • The live stats view makes it easy to respond instantly to what people are doing on your site, so this is definitely a strong point.
  • The ability to choose the widgets shown in your dashboard to customize the data you see is more intuitive than some other packages.
  • The ability to unlock rewards that give more functionality is an unusual and fun feature.
  • When I originally used GoSquared, I disliked the fact that when you have used up your monthly allocation of page views you can't see new data till the next month (unless you upgrade). This could cause problems in case of a traffic spike. However, this appears to have been addressed.
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