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LogMeIn Central by GoTo

LogMeIn Central by GoTo


What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

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Popular Features

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  • Over-the-Internet remote session (84)
  • Screen sharing (79)
  • File transfer (83)
  • Remote management of servers & workstations (76)

Reviewer Pros & Cons

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LogMeIn Central


per month (minimum 25 computers)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $80 per month
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Remote Administration

Remote administration software is used to control a computer from a remote location.

Avg 8.3
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Product Details

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

LogMeIn Central by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

LogMeIn Central by GoTo Video

LogMeIn Central | Product Overview

LogMeIn Central by GoTo Competitors

LogMeIn Central by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

LogMeIn Central by GoTo starts at $80.

TeamViewer, Atera, and ConnectWise ScreenConnect are common alternatives for LogMeIn Central by GoTo.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.9.

The most common users of LogMeIn Central by GoTo are from Small Businesses (1-50 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 86)
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Score 9 out of 10
Vetted Review
Verified User
I use LogMeIn Central for unattended remote access for a single account (off our domain), on two iMacs. It works well for a quick and easy setup/access of computers off-site, off our domain, off our WAN, etc. It recently had a UI change, but only for the login process.
  • unattended remote access
  • simple login
  • simple file transfer
  • reasonably priced
  • sometimes after an update, the unattended access stops working on Macs, and user intervention is required, which is sometimes very difficult to walk a user through allowing 3 or 4 different processes from Mac settings
  • other than that, no negatives, as far as my usage
LogMeIn Central is great for a small/medium size office, for unattended remote access, where the computers you access are not part of your network or domain. Very simple to configure and use.
Score 10 out of 10
Vetted Review
Verified User
We use LogMeIn Central for consultants and users outside our domain to be able to access a virtual machine on the domain. Some users use it for WorkFromHome, while others use it for support purposes. We don't want personal computers on our domain or any computer/device that isn't on our domain that we can manage to log into our network via VPN. This was an issue with some of our contracts as organizations utilizing our services wanted to be sure that our network was secure. LogMeIn Central provides that work-around we need to keep our network secure while still being able to continue business as usual.
  • Access to Virtual Machines inside network
  • Ability to turn the PC back on
  • Black out screen on PC you're remoting into for privacy
  • Gives me, as the admin, the ability to see who is logged in and I am able to remotely connect to machines as needed for support
  • Audio issues for remote pc to your pc on central (works on pro)
  • I've had some issues with remoting from PC to Mac in the past
  • Would like to see an invisible connection to a PC within LMI as an admin to monitor outside contractors usage.
Well suited for allowing outside/external users to connect to domain/network VMS or PCs to keep your network secure and manageable. If you're only using it for remote control or support, there are other apps better designed just for that. Easy to access and manage all PCs, VMS on LMI and great visibility.
Carolyn Mitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is used for It to remote in and fix our computers. I personally have not had any issues with it..very user-friendly on both Its and m sides. I actually love the idea of having it at our fingertips, and you love the cloud-based backup.
  • User friendly very easy to use.
  • Great back up.
  • Great value for your $$.
  • Easy to navigate.
  • Nothing I can see.
  • Again nothing I can see.
  • Super easy no issues.
Nothing less appropriate.. again very user-friendly makes me feel better knowing it can remote in and fix things and the work computer is all firewalled and blocked.
Score 5 out of 10
Vetted Review
Verified User
Central helps us monitor and support remote workstations and run technical and usage reports. We are experimenting and leveraging this kind of technology in remote or hybrid working environments, which allows us to test the full capabilities of remote management and end-user support who may not be able to come to the office.
  • Bulk/Mass Implementation.
  • Remote support for users.
  • Broad Application/File Distribution.
  • Latency Issues.
  • Interface can be challenging to navigate.
  • Can be unstable at times.
I have found that large-scale adoption has its challenges, and it would be better suited for small-to-medium-sized businesses. Additionally, the connections have to be solid, which cuts down on the latency issues. Those companies looking to test a remote management tool may find that this tool is reasonable to implement and distribute. Those that are already experienced should have no problem.
Score 8 out of 10
Vetted Review
Verified User
Central is the software we use to provide remote support to our company's internal users. Before using Central, remote access was slow and delayed which caused some problems during the service, among them, when Windows requested Administrator access the resolver agent could not enter his credentials. With Central this was solved, making the service much easier, besides all the service being audited
  • Fast remote access, no delay and no problem with computers with two or more screens
  • You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
  • Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
  • Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
  • Can remotely access the computer without the user noticing (hidden)
  • It could pull up the user's login in addition to the hostname
  • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
  • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
Recommended scenario: Medium-sized companies between 1000 employees, when you want to access remote computers in your domain quickly, Central is certainly a recommended tool.

Not recommended scenario: Companies that have computers outside their domain, especially when you provide support for other companies or on personal computers, in that case Rescue is recommended.
Score 8 out of 10
Vetted Review
Verified User
We use LogMeIn central to manage our customers PC's. We needed to ensure that we were applying patches correctly and monitoring the status of our antivirus, which LogMeIn does really well. It's also good to be able to remote into the PC whenever we need to make changes. The software allows us to respond very quickly when needed, and I must say that it's also very stable. The fact that the software is both speedy and reliable saves us a lot of money in the long run. As a managed service provider, we are occasionally asked by our customers to provide reports on their assets. LogMeIn supports the ability to do this, and the reporting templates are good enough to provide to customers.
  • real time monitoring of devices up-status
  • The speed of the software
  • Interface is very clean and easy to navigate
  • Initial setup is very simple
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
If you're a managed service provider, LogMeIn Central is a very good product to consider when purchasing your RMM. The product allows you to manage multiple organisations, with different permission levels for your technicians depending on what you want them to have access to. The software is also just as good for managing devices that are on a remote network somewhere that you can't easily access. Utilising the software across your organisation allows you a high level overview of all of your devices, which makes accounting and inventories really easy to keep up to date. LogMeIn Central is less suited to a small business environment, because the cost of the software is quite high. Although it is a great product, I would say that there are other vendors out there that can offer a cheaper product that does some of the same things (albeit probably not to the same standard).
December 13, 2022

Central Review

Score 9 out of 10
Vetted Review
Verified User
We use Central for support and remote access across all company computers. Central also has other auxiliary modules that make computer administration much easier.
  • Remote Access on computers
  • Execute powershell commands remotely
  • Software deployment
  • Some agent remote deployment tool, without having to apply via GPO and wait for the user to restart the computer. For example I scan an IP range, enter an administrator login and password and the agent installation is done
It is an excellent value for money tool. Easy to set up and performs well
December 10, 2022

Log Me In Central

Score 9 out of 10
Vetted Review
Verified User
We utilize this product to support both internal in external users. It is quite useful in preventing on sites. The product allows all of our technicians to manage customer servers and workstations remotely in a smooth manner. This product saves us tons of man hours yearly.
  • File Transfer
  • Remote Control
  • Multiple Remote Connections
  • Web interface could use some improvement
  • Remote print
  • smoothness of remote control could be improved
Central is well suited in supporting a variety of remote machine types. It is quite useful in support windows and macOS endpoints. It would be nice to be able to connect to mobile endpoints in the future. Overall Connect is well suited for our org and saves us a ton of time.
Score 7 out of 10
Vetted Review
Verified User
We were not using a Standard tool for Remote Desktop (as we were using Team Viewer/AnyDesk), then we purchased Central as remote tool. This resolved many of our major problems like secured Remote connection, no interruptions via share, managed asset inventory, pushing updates/patched with ease, Scheduled updates, software upgradations/bulk installations.
  • Excellent Remote Tool
  • End to End Managing the asset history/Inventory
  • Help in Bulk Installation/Uninstallation and pushing scheduled patches/updates
  • Complex in using scripts to automate few things like poweroff etc
  • If any system is in Shutdown mode, it will not show correctly colour whether it is in live or in shutdown state. We have to manually check by getting inside.
  • When we roll few security rules/policies/permissions, it says it was applied but when we check if wasn't the case. We need to do multiple times and cross check whether it is applied
As far my exoerience, this is more suitable on medium level companies where the employee/systems counts are not very high. If your company has more users/connections, then it will be complex to manage
November 28, 2022

LogMeIn Central Review

Score 9 out of 10
Vetted Review
Verified User
Remote access & updates on systems.
  • Ease of use.
  • Easy to deploy & access.
  • Can assign individual users access.
  • Yearly price increases.
LogMeIn is easy to use and deploy. Only negative is the yearly price increases.
Lucy Daniell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Central is one of the most powerful and reliable remote monitoring management platform that is very user-friendly and easy to use to complete tasks anytime anyday anywhere. I like it's a pure, cloud-based remote monitoring tool that enables IT professionals to effectively monitor, manage and secure our endpoint infrastructure. It does well for remote employees or endpoints scattered across the globe and provides our organisation with speed and flexibility and increase productivity. I also like how the information is aligned electronically like resources and computer information are available on our end so no need of manual checking.
  • Ability to use the core function without having to go through rigorous training since the tool is easy to grasp.
  • Remote control for troubleshooting IT support staff along with remote deployment options.
  • Easy user management with intuitive UI arrangements for effective and easy control permission and computer grouping.
  • Stay connected despite the location or time to clients servers. Enables us to correct discrepancies and make changes easily.
  • It is not compatible with Android, tablets and iPads.
  • Not allowed to have multiple log ins for technical support into clients servers at a go.
Its a great tool to organise multiple computers in multiple locations to offer support easily with ability to access systems from any location at any time. Have a excellent support team. Its very easy to use and deploy both in remote and on-premises. The UI is user-friendly hence new users find it very much easy to use and learn everything with ease.
JASON WORKMAN | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We primarily use Central to remote into workstations / laptops on our network. It does an amazing job at this and is unmatched by any other product that performs a similar task. We added the patch management and security modules and were disappointed in those offerings. The security module is based on bitdefender, which is top tier AV module. However, the Central offering of this product is lacking many of the things that make bitdefender an amazing security product. Scaled down for Central, it is subpar in my opinion. The patch manager is a little less that average and does a fair job. But if you are looking for a more complete system that scans the entire system for vulnerabilities, then you should search for a better solution. The Central basic offering is where we are going to return our licensing to since that is where Central excels and has the most value. I don't really consider Central a fully developed remote monitoring software offering.
  • Remote access to systems
  • transfer files between host and client
  • remote access to system resources
  • remote shutdown and restart
  • patch management
  • security / av
  • reporting and monitoring
Well suited for connecting to computers and laptops for helpdesk support. Can turn off remote desktop for servers enabling a more secure network. It does well at windows updates if you get the patch management module but don't expect much more.

If you are looking for a helpdesk support tool that will manage windows patches and an ok security solution, then this would be for you.
Score 9 out of 10
Vetted Review
Verified User
We typically use central to remote into agents' computers to assist them with setup during training or to have engineers assist us with issues we don't understand. Central is utilized for us to more easily work together without using screen share in a program like Zoom where we can't take control of our agent's desktop.
  • Easily connects
  • Assists with installation and training remotely
  • Allows us to troubleshoot issues that are out of our scope of expertise
  • Is easy to navigate
  • Messy display on main screen
  • Stealth mode is a little unnerving with privacy (which I understand is necessary for opsec)
  • A bit pricey for smaller companies
This is well suited for our IT to be able to solve problems quickly and easily for employees who are less tech-savvy. If you don't use a lot of sensitive software or have complicated issues this may not be for you. While I can see benefits in-house, I think this is better suited in remote situations.
Score 8 out of 10
Vetted Review
Verified User
We give it to end-users to remotely access their PCs. Remote access and work from home.
  • Simple remote access from almost every device
  • Provisioning
  • Security
  • Remote printing
  • It really does exactly what we need!
It is controlling access to multiple people across multiple organizations. One account can manage multiple groups and computers. In our case, each group is a separate company. This makes it easy to give and control access to end-users. Remote users need the ability to print locally. This works very well with LogMeIn Central.
Dirlou Garnier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LogMeIn Central makes it easy to access computers for service, upgrades, and remote work. It's fast and easy to use. I highly recommend the service to manage any work environment.
  • Quick connection
  • Secure connection
  • Activity status
  • Network health
  • PC health and updates
  • Pricing structure for small business
  • Individual pricing
LogMeIn Central is very easy to use.
September 28, 2021

LogMeIn Central review

Score 8 out of 10
Vetted Review
Verified User
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS devices. LogMeIn Central is also used to check up on the status of machines and file transfer.
  • Remote control
  • Remote restart
  • File transfer
  • Looking over a user’s shoulder to troubleshoot
  • Lower cost plans
  • A better interface from Chromebooks
  • The ability to fully control more types of devices
LogMeIn Central excels at remote control of PCs in real-time as well as background file transfer. It would be nice if you could run a concurrent session as a different user without disturbing the user as an option, although an interactive session where both you and the user see the same thing is very helpful and is supported. It is useful to monitor and control devices that are being controlled and the devices used to control the other device can be at multiple different locations including ability to use iOS device to remotely control a PC such as using an iPhone to control a PC. This is great for on-demand troubleshooting.
John Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
LogMeIn Central is used mostly in 2 departments. One is by myself to provide remote support and software updates to staff in satellite offices. Another department is for remote access to workstations in their office as they need direct access to a local server for what they do. LogMeIn Central allows me to carry out support functions and troubleshoot all my users' computers (about 150) and remotely access and manage all my on-premise servers while enabling me to work from home to do so.
  • Ease of use - it's pretty simple to get in and get started.
  • Updates - one of the modules allows you to see what windows updates computers need and to apply them, and to see some 3rd party software that needs updating too.
  • Assigning users to machines. Allows you to enable a user to access one or many machines, in a group or one by one. Simple and easy to control access as needed.
  • Central managers/admins should have a way to force a reset of a users password - right now each user has to initiate that on their own.
LogMeIn Central is well suited when you need to have a physical connection to a server but have staff that needs to work remotely. They can log into a computer that's local to a server, even while being somewhere else. It also allows visibility for admins to see what machines are connected and who is using them. Also, it has many tools to remotely fix things on a user's PC, often without any interaction needed from the user (even simple things like changing the system time).
Not so useful when video calling, sometimes the sound gets a bit weird.
Score 6 out of 10
Vetted Review
Verified User
We have used LogMeIn Central [for] 6 years. We used it across our whole corporation. Our primary goal is to support users remotely. It is a big challenge when you are supporting users who are in remote offices or working from home. We decided to look into solutions [when] we came across LogMeIn Central, [they] addressed our remote support issue.
  • Remote screen sharing and mouse control
  • Device management
  • Application install
  • Remote screen and mouse performance
  • Connectivity issues
  • LogMeIn client install could be better
It's [the] best tool if you want to support users remotely or [manage] remote servers. This tool is most helpful when you are dealing with users who [are] not computer savvy. You can simply take control and take care of the issue. The performance is sometimes slow. If you need to install the client software on [a] user's computer then it's more complicated.
Score 9 out of 10
Vetted Review
Verified User
LogMeIn Central is being used to remotely manage client networks, workstations, and provide remote user access to local workstations. LogMeIn Central allows me to address client computer issues during and after work hours. It has improved the level of customer satisfaction 3-fold. It is an integral part of delivering world-class support to small and medium-sized businesses where IT expertise is limited.
  • Remote computer access
  • Providing remote user access to local workstations
  • Deployment and groups for adding and managing accounts
  • Anti-virus management and reporting
  • Update management: Better access to computer update status
  • Ad hoc support: Use of codes preferred for more efficient help desk support
LogMeIn Central can be an important tool in providing high customer satisfaction, retention, and support.
Lashundra Coakley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We deal with a lot of remote areas and with [LogMeIn Central] we are able to assist our employees no matter where they are located at. It is also very beneficial to our tech team as well being that they are also rote they are able to update and fix our systems as needed.
  • Notifying us when a computer is offline and how long it been off line helps us with employee control.
  • The security of logging in with username and password keeps anyone from being able to take over others system
  • The ability to be able to turn on a computer when I'm not able to make it to the location has been a plus.
  • I can't think of anything at this time. Everything works very well
  • N/A
  • N/A
If you have remote employees that require training and you can't get to them. With [LogMeIn Central] it allows us to be able to log in and walk the trainees through the computer system and any other questions they may have.
Score 10 out of 10
Vetted Review
Verified User
LogMeIn Central has always been an essential tool used by our organization over the last 10+ years mainly to enable remote users to connect to their office computers instead of VPN where the company computer management is much easier and safer to perform. Having remote users utilize their office computers for their daily tasks makes it easier to perform upgrades, updates, and security management on their office machines only.
It also provides a very fast, secure, and easy solution to perform remote support.
In addition, it is also very utilized to provide individual educational training while users can watch at the same time on their screen.
  • Enable users to remote connect to their office computers
  • Provides an fast and easy remote support solution
  • We can provide remote trainings individually
  • Gives control to what each user can access
  • Fast and easy to remote transfer files
  • Full access to remote machine to perform reboot
  • Multi monitor support
  • High security
  • Easy deployment and computers management
  • Remote access to support computers via phone and tablets
  • It would be interesting to have two users to connect at the same machine remotely
  • Speed lags tremendously on MAC computers
LogMeIn Central is well suited for companies to have remote users to connect to office computers, where employees require a ERP software that is constantly updated and maintenance. It is faster and easier to perform company ERP maintenance on local machines instead of remote computers. As well as to maintain local computers updates instead of remote machines.
We strongly consider this method safer then VPN where we do not always have full control on the remote machines.
LogMeIn Central could be considered less appropriate when remote users are 100% fully out of the office as it does require local maintenance.
Score 10 out of 10
Vetted Review
Verified User
I use LogMeIn Central on my home computer to work remotely. I am the only staff person who is using this program. The other staff used Dropbox, but they can't access all of their information like I can with LogMeIn. This program makes it like I am sitting in front of my work computer. It enables me to access my C drive, where I store confidential information that I do not want other people to have access to.
  • It truly makes it like you are sitting in front of your work computer
  • It allows you to have access to all of your programs, printers, etc.
  • It enables me to access my payroll information that I have stored on my C drive
  • They could improve the function to reconnect when you time out. I have to totally quit the program and log back in.
  • They could improve the switching between screens. I would like to have the screens side by side instead to using the monitor button on the top to switch.
  • They could make it more difficult to accidentally enter the administrator's screen, which I have done multiple times.
Without LogMeIn, it would be much more difficult for me to work remotely. I need to be able to access my C drive and this program allows me to do that. Other programs give you access to your documents, but LogMeIn makes it like I am sitting in front of my work computer. I can do everything from home now that previously I had to be physically in the office to do.
Kimberly Hammond | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It allows me to connect to users remotely very quickly and without issue. I loved LogMeIn Central but the cost has inflated of late. Installation is easy for other computers; you can send a link for the user to install it on their own computer. It is user friendly as well.
  • Allows easy remote connection
  • No lag
  • User friendly
  • Lower price
  • More computers for the value
LogMeIn Central allows large companies to connect to other sites instead of commuting. It allows you to work from home. It is less suited for smaller companies due to price.
Vin Campbell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
LogMeIn Central is my go to remote management tool. This lightweight tool is one of the most stable and dependable remote management tools in my arsenal. As my primary remote tool, I find the system easy and intuitive to use, very secure and a high level of support is available in the rare instances I need it.
  • LogMeIn provides stable remote access
  • LogMeIn takes security very seriously. Their client connects via secure channels and they offer multifactor authentication—a must in today's threat landscape.
  • A recent account update has brought many of the standard Pro features to LogMeIn Central—like file sharing, screen sharing, remote printing and the like.
  • Price. I mentioned the new account features, well those were forced, and the price of the system effectively doubled. More warning and choice would have been appreciated.
  • They should look more at a client-less way to provide the remote access.
  • The client should auto-update without intervention.
LogMeIn Central is a great tool for an IT Professional who manages multiple clients under a single portal. As value-added service, this can easily be touted as a must-have for clients, and with the addition of the pro features coupled with individual user access (to specific devices) enables me to provide a top-notch remote experience to my users right down to their individual desktops—all managed from one central portal. Sorry to complain about the pricing again, but that price increase will force a lot of smaller firms out of the LogMeIn game. Double the price will likely mean half the clients. Not a good business plan when there are less expensive alternatives out there!
December 08, 2020

LogMeIn at its best!

Score 10 out of 10
Vetted Review
Verified User
LogMeIn is being used throughout the whole company for deploying Antivirus and Windows updates. It comes in handy when I need to remote into a users computer at any given time without issue. Its a great program and would recommend to any new user.
  • Remote access 24x7
  • Antivirus/windows updates
  • Excellent Portal page to view all workstations and tasks
  • Onetomask thershhold tasks are amazing
  • The best way to Administer all your workstations in one place
  • Provide a current status bar of the virus definition updates
  • Allow all windows updates to be downloaded (regardless of group policy settings)
  • Tell LogMeIn to only focus on one anti-virus program and not multiple
I use LogMeIn mainly for remote access, that is the main reason why I chose this application, hence I've used the program before. Also for Windows and anti-virus updates as well. Currently or organization is using a different antivirus program and would like to slowly migrate to the LogMeIn AV. One great feature LogMeIn has is it recognizes other AV's applications, and currently, we are using Sophos. I am still able to track and update the AV software on all workstations at this time.
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