Central

Easily connects

Assists with installation and training remotely

Allows us to troubleshoot issues that are out of our scope of expertise

Is easy to navigate

Messy display on main screen

Stealth mode is a little unnerving with privacy (which I understand is necessary for opsec)

A bit pricey for smaller companies

Simple remote access from almost every device

Provisioning

Security

Remote printing

It really does exactly what we need!

Quick connection

Secure connection

Activity status

Network health

PC health and updates

Pricing structure for small business

Individual pricing

Remote control

Remote restart

File transfer

Looking over a user’s shoulder to troubleshoot

Lower cost plans

A better interface from Chromebooks

The ability to fully control more types of devices

Ease of use - it's pretty simple to get in and get started.

Updates - one of the modules allows you to see what windows updates computers need and to apply them, and to see some 3rd party software that needs updating too.

Assigning users to machines. Allows you to enable a user to access one or many machines, in a group or one by one. Simple and easy to control access as needed.

Central managers/admins should have a way to force a reset of a users password - right now each user has to initiate that on their own.

Remote screen sharing and mouse control

Device management

Application install

Remote screen and mouse performance

Connectivity issues

LogMeIn client install could be better

Provide access to servers

Provide access to work stations

Ability to take screenshots

Ability to copy text on one computer and paste it in the server/work station logged in

Helps keep everything organized

Drag and drop files from the local computer to the remotely accessed server/workstation

It times out too soon

You get disconnected if someone else connects remotely from another computer

Remote computer access

Providing remote user access to local workstations

Deployment and groups for adding and managing accounts

Anti-virus management and reporting

Update management: Better access to computer update status

Ad hoc support: Use of codes preferred for more efficient help desk support

Notifying us when a computer is offline and how long it been off line helps us with employee control.

The security of logging in with username and password keeps anyone from being able to take over others system

The ability to be able to turn on a computer when I'm not able to make it to the location has been a plus.

I can't think of anything at this time. Everything works very well

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Enable users to remote connect to their office computers

Provides an fast and easy remote support solution

We can provide remote trainings individually

Gives control to what each user can access

Fast and easy to remote transfer files

Full access to remote machine to perform reboot

Multi monitor support

High security

Easy deployment and computers management

Remote access to support computers via phone and tablets

It would be interesting to have two users to connect at the same machine remotely

Speed lags tremendously on MAC computers

It truly makes it like you are sitting in front of your work computer

It allows you to have access to all of your programs, printers, etc.

It enables me to access my payroll information that I have stored on my C drive

They could improve the function to reconnect when you time out. I have to totally quit the program and log back in.

They could improve the switching between screens. I would like to have the screens side by side instead to using the monitor button on the top to switch.

They could make it more difficult to accidentally enter the administrator's screen, which I have done multiple times.

Allows easy remote connection

No lag

User friendly

Lower price

More computers for the value

LogMeIn provides stable remote access

LogMeIn takes security very seriously. Their client connects via secure channels and they offer multifactor authentication—a must in today's threat landscape.

A recent account update has brought many of the standard Pro features to LogMeIn Central—like file sharing, screen sharing, remote printing and the like.

Price. I mentioned the new account features, well those were forced, and the price of the system effectively doubled. More warning and choice would have been appreciated.

They should look more at a client-less way to provide the remote access.

The client should auto-update without intervention.

Remote access 24x7

Antivirus/windows updates

Excellent Portal page to view all workstations and tasks

Onetomask thershhold tasks are amazing

The best way to Administer all your workstations in one place

Provide a current status bar of the virus definition updates

Allow all windows updates to be downloaded (regardless of group policy settings)

Tell LogMeIn to only focus on one anti-virus program and not multiple

Remote access to all work computers from anywhere that I am at.

The ease of use from my computer, iPad or iPhone.

The ability to schedule and install Windows updates simultaneously.

The antivirus module is a great feature.

A NIST 800-171 Cyber Security compliant feature would be nice to have.

Remote access.

Inventory.

Software updates (Patching).

Software updates (Patching).

Quick access to customer machines.

Status that the machines are online with the windows client.

Good organization on the website.

The antivirus feature needs a lot of help. It does not exclude paths correctly and some other tweaks need to happen. I was disappointed that I could not use it.

Remote access

Remote support

Anti-virus software

Getting access to the command line where there are more serious problems.

Ability to restart in safe mode a computer

Ability to see the updates and problems with computers

Ability to monitor who is online accessing their computer remotely

Not working with a Chromebook.

Their antivirus software has produced some false positives

Their phone support has been hard to get a hold of at times.

They are more expensive than other remote access / control software

In my opinion, the quality of the screen display with LogMeIn is superior, particularly in CAD and Engineering applications.

The LogMeIn company is approachable.

Improvements could be made to the discrepancy that exists with handling Passwords in the LogMeIn Client, and when accessing remote systems through a browser. Currently, these are handled differently. The password is most definitely correct, but with one way it will work, but in the other, it will be wrong, and the result is that you are locked out of access to the remote until the system times out. I have historically always used a cut and paste to save complex passwords when accessing remote sites from a Browser, and this has been reliable in the past. Now that I am also using the LogMeIn Client on some systems, in my experience, it is that the trailing white space at the end of the password is not being removed. Remembering complex and long passwords without using a Cut and Paste is impossible.

The models for the marketing and pricing of the LogMeIn PRO, Central and Ignition products could be more integrated. In my case, supporting remote clients on a one-off basis would be considerably improved if I had access to Ignition as a part of the package instead of having to talk the client through the installation to then be able to access their system for a one-off use. Also, we would not need to be subscribing to as many seats in Central as we now do.

Remote access and control

Printing locally or on remote system

Capability to access multiple systems from an iPad at the same time

Better ability to stay connected on weak cell signals

Makes managing PC's an easy task.

Ease of use.

They need to blend their products better. Some of the features of Rescue would be great in Central.

The desktop app does not allow you to move computers to other containers or rename machines.

Remote support.

Ability to assign user licenses to customers.

Pricing for B2B, managed service providers, and support companies. Big gap in pricing between 100 users and 250 users, no in-between tiers available.

Remote control and screen sharing.

Virus Monitoring.

File system access.

Service management.

More granular licensing options to allow for fewer users but more functionality for the same cost. We only use half of the license count but could really use the features on the next licensing level.

Connecting to Server

Remote Access

Mobile Access

Security

Support

Adding mobile capabilities to connect to the server and "SAVE" back to the server using Microsoft applications by partnering with them... Always need to save file to Dropbox or other cloud service instead of connecting and saving directly through LogMeIn Central.

Remote access with quick screen refresh

Remote restart

Transfer files securely

Secure access

Remote support

Cost could be lower

Ability to have multiple users share the screen simultaneously

Linux support