Central

Central

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
Central

Overview

Recent Reviews

LogMeIn Central review

8 out of 10
September 28, 2021
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS …
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LogMeIn at its best!

10 out of 10
December 08, 2020
LogMeIn is being used throughout the whole company for deploying Antivirus and Windows updates. It comes in handy when I need to remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Screen sharing (68)

9.5
95%

Over-the-Internet remote session (74)

9.4
94%

Remote management of servers & workstations (68)

9.3
93%

File transfer (73)

9.0
90%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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LogMeIn Central

$80

Cloud
per month (minimum 25 computers)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmein.com/central/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $80 per month

Features Scorecard

Remote Administration

8.4
84%

Product Details

What is Central?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

Central Video

LogMeIn Central | Product Overview

Central Downloadables

Central Competitors

Central Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

How much does Central cost?

Central starts at $80.

What are Central's top competitors?

TeamViewer and Atera are common alternatives for Central.

What is Central's best feature?

Reviewers rate Screen sharing highest, with a score of 9.5.

Who uses Central?

The most common users of Central are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 76)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We typically use central to remote into agents' computers to assist them with setup during training or to have engineers assist us with issues we don't understand. Central is utilized for us to more easily work together without using screen share in a program like Zoom where we can't take control of our agent's desktop.
  • Easily connects
  • Assists with installation and training remotely
  • Allows us to troubleshoot issues that are out of our scope of expertise
  • Is easy to navigate
  • Messy display on main screen
  • Stealth mode is a little unnerving with privacy (which I understand is necessary for opsec)
  • A bit pricey for smaller companies
This is well suited for our IT to be able to solve problems quickly and easily for employees who are less tech-savvy. If you don't use a lot of sensitive software or have complicated issues this may not be for you. While I can see benefits in-house, I think this is better suited in remote situations.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We give it to end-users to remotely access their PCs. Remote access and work from home.
  • Simple remote access from almost every device
  • Provisioning
  • Security
  • Remote printing
  • It really does exactly what we need!
It is controlling access to multiple people across multiple organizations. One account can manage multiple groups and computers. In our case, each group is a separate company. This makes it easy to give and control access to end-users. Remote users need the ability to print locally. This works very well with LogMeIn Central.
Dirlou Garnier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central makes it easy to access computers for service, upgrades, and remote work. It's fast and easy to use. I highly recommend the service to manage any work environment.
  • Quick connection
  • Secure connection
  • Activity status
  • Network health
  • PC health and updates
  • Pricing structure for small business
  • Individual pricing
LogMeIn Central is very easy to use.
September 28, 2021

LogMeIn Central review

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS devices. LogMeIn Central is also used to check up on the status of machines and file transfer.
  • Remote control
  • Remote restart
  • File transfer
  • Looking over a user’s shoulder to troubleshoot
  • Lower cost plans
  • A better interface from Chromebooks
  • The ability to fully control more types of devices
LogMeIn Central excels at remote control of PCs in real-time as well as background file transfer. It would be nice if you could run a concurrent session as a different user without disturbing the user as an option, although an interactive session where both you and the user see the same thing is very helpful and is supported. It is useful to monitor and control devices that are being controlled and the devices used to control the other device can be at multiple different locations including ability to use iOS device to remotely control a PC such as using an iPhone to control a PC. This is great for on-demand troubleshooting.
John Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central is used mostly in 2 departments. One is by myself to provide remote support and software updates to staff in satellite offices. Another department is for remote access to workstations in their office as they need direct access to a local server for what they do. LogMeIn Central allows me to carry out support functions and troubleshoot all my users' computers (about 150) and remotely access and manage all my on-premise servers while enabling me to work from home to do so.
  • Ease of use - it's pretty simple to get in and get started.
  • Updates - one of the modules allows you to see what windows updates computers need and to apply them, and to see some 3rd party software that needs updating too.
  • Assigning users to machines. Allows you to enable a user to access one or many machines, in a group or one by one. Simple and easy to control access as needed.
  • Central managers/admins should have a way to force a reset of a users password - right now each user has to initiate that on their own.
LogMeIn Central is well suited when you need to have a physical connection to a server but have staff that needs to work remotely. They can log into a computer that's local to a server, even while being somewhere else. It also allows visibility for admins to see what machines are connected and who is using them. Also, it has many tools to remotely fix things on a user's PC, often without any interaction needed from the user (even simple things like changing the system time).
Not so useful when video calling, sometimes the sound gets a bit weird.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We have used LogMeIn Central [for] 6 years. We used it across our whole corporation. Our primary goal is to support users remotely. It is a big challenge when you are supporting users who are in remote offices or working from home. We decided to look into solutions [when] we came across LogMeIn Central, [they] addressed our remote support issue.
  • Remote screen sharing and mouse control
  • Device management
  • Application install
  • Remote screen and mouse performance
  • Connectivity issues
  • LogMeIn client install could be better
It's [the] best tool if you want to support users remotely or [manage] remote servers. This tool is most helpful when you are dealing with users who [are] not computer savvy. You can simply take control and take care of the issue. The performance is sometimes slow. If you need to install the client software on [a] user's computer then it's more complicated.
Sabrina Cipriotto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central was used in the organization by all teams (support, QPP representatives, account managers, trainers, etc.) to be able to access client's servers or work stations in order to either troubleshoot, solve issues within the system, provide training using their screen, or setting things up, in the case of QPP (Quality Payment Program) depending on the clients' needs.
  • Provide access to servers
  • Provide access to work stations
  • Ability to take screenshots
  • Ability to copy text on one computer and paste it in the server/work station logged in
  • Helps keep everything organized
  • Drag and drop files from the local computer to the remotely accessed server/workstation
  • It times out too soon
  • You get disconnected if someone else connects remotely from another computer
It is a really good way to remotely access servers and workstations in whatever scenario it is necessary. Even if it is to solve an issue from the back or front end. I've personally used it to access a client's computer to provide training when other apps like Zoom or GoToMeeting (where I had to show my screen) were not working properly. It is really straightforward; even with a few instructions, one would be able to use it with no issue. It makes it easy to work on someone else's computer in a fast and reliable way. You get total remote control of machines that could be on the other side of the world you're in. You can use it on multiple devices, like laptops, tablets, and even an app on your phone.
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central is being used to remotely manage client networks, workstations, and provide remote user access to local workstations. LogMeIn Central allows me to address client computer issues during and after work hours. It has improved the level of customer satisfaction 3-fold. It is an integral part of delivering world-class support to small and medium-sized businesses where IT expertise is limited.
  • Remote computer access
  • Providing remote user access to local workstations
  • Deployment and groups for adding and managing accounts
  • Anti-virus management and reporting
  • Update management: Better access to computer update status
  • Ad hoc support: Use of codes preferred for more efficient help desk support
LogMeIn Central can be an important tool in providing high customer satisfaction, retention, and support.
Lashundra Coakley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We deal with a lot of remote areas and with [LogMeIn Central] we are able to assist our employees no matter where they are located at. It is also very beneficial to our tech team as well being that they are also rote they are able to update and fix our systems as needed.
  • Notifying us when a computer is offline and how long it been off line helps us with employee control.
  • The security of logging in with username and password keeps anyone from being able to take over others system
  • The ability to be able to turn on a computer when I'm not able to make it to the location has been a plus.
  • I can't think of anything at this time. Everything works very well
  • N/A
  • N/A
If you have remote employees that require training and you can't get to them. With [LogMeIn Central] it allows us to be able to log in and walk the trainees through the computer system and any other questions they may have.
Score 10 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central has always been an essential tool used by our organization over the last 10+ years mainly to enable remote users to connect to their office computers instead of VPN where the company computer management is much easier and safer to perform. Having remote users utilize their office computers for their daily tasks makes it easier to perform upgrades, updates, and security management on their office machines only.
It also provides a very fast, secure, and easy solution to perform remote support.
In addition, it is also very utilized to provide individual educational training while users can watch at the same time on their screen.
  • Enable users to remote connect to their office computers
  • Provides an fast and easy remote support solution
  • We can provide remote trainings individually
  • Gives control to what each user can access
  • Fast and easy to remote transfer files
  • Full access to remote machine to perform reboot
  • Multi monitor support
  • High security
  • Easy deployment and computers management
  • Remote access to support computers via phone and tablets
  • It would be interesting to have two users to connect at the same machine remotely
  • Speed lags tremendously on MAC computers
LogMeIn Central is well suited for companies to have remote users to connect to office computers, where employees require a ERP software that is constantly updated and maintenance. It is faster and easier to perform company ERP maintenance on local machines instead of remote computers. As well as to maintain local computers updates instead of remote machines.
We strongly consider this method safer then VPN where we do not always have full control on the remote machines.
LogMeIn Central could be considered less appropriate when remote users are 100% fully out of the office as it does require local maintenance.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use LogMeIn Central on my home computer to work remotely. I am the only staff person who is using this program. The other staff used Dropbox, but they can't access all of their information like I can with LogMeIn. This program makes it like I am sitting in front of my work computer. It enables me to access my C drive, where I store confidential information that I do not want other people to have access to.
  • It truly makes it like you are sitting in front of your work computer
  • It allows you to have access to all of your programs, printers, etc.
  • It enables me to access my payroll information that I have stored on my C drive
  • They could improve the function to reconnect when you time out. I have to totally quit the program and log back in.
  • They could improve the switching between screens. I would like to have the screens side by side instead to using the monitor button on the top to switch.
  • They could make it more difficult to accidentally enter the administrator's screen, which I have done multiple times.
Without LogMeIn, it would be much more difficult for me to work remotely. I need to be able to access my C drive and this program allows me to do that. Other programs give you access to your documents, but LogMeIn makes it like I am sitting in front of my work computer. I can do everything from home now that previously I had to be physically in the office to do.
Kimberly Hammond | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It allows me to connect to users remotely very quickly and without issue. I loved LogMeIn Central but the cost has inflated of late. Installation is easy for other computers; you can send a link for the user to install it on their own computer. It is user friendly as well.
  • Allows easy remote connection
  • No lag
  • User friendly
  • Lower price
  • More computers for the value
LogMeIn Central allows large companies to connect to other sites instead of commuting. It allows you to work from home. It is less suited for smaller companies due to price.
Vin Campbell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central is my go to remote management tool. This lightweight tool is one of the most stable and dependable remote management tools in my arsenal. As my primary remote tool, I find the system easy and intuitive to use, very secure and a high level of support is available in the rare instances I need it.
  • LogMeIn provides stable remote access
  • LogMeIn takes security very seriously. Their client connects via secure channels and they offer multifactor authentication—a must in today's threat landscape.
  • A recent account update has brought many of the standard Pro features to LogMeIn Central—like file sharing, screen sharing, remote printing and the like.
  • Price. I mentioned the new account features, well those were forced, and the price of the system effectively doubled. More warning and choice would have been appreciated.
  • They should look more at a client-less way to provide the remote access.
  • The client should auto-update without intervention.
LogMeIn Central is a great tool for an IT Professional who manages multiple clients under a single portal. As value-added service, this can easily be touted as a must-have for clients, and with the addition of the pro features coupled with individual user access (to specific devices) enables me to provide a top-notch remote experience to my users right down to their individual desktops—all managed from one central portal. Sorry to complain about the pricing again, but that price increase will force a lot of smaller firms out of the LogMeIn game. Double the price will likely mean half the clients. Not a good business plan when there are less expensive alternatives out there!
December 08, 2020

LogMeIn at its best!

Score 10 out of 10
Vetted Review
Verified User
Review Source
LogMeIn is being used throughout the whole company for deploying Antivirus and Windows updates. It comes in handy when I need to remote into a users computer at any given time without issue. Its a great program and would recommend to any new user.
  • Remote access 24x7
  • Antivirus/windows updates
  • Excellent Portal page to view all workstations and tasks
  • Onetomask thershhold tasks are amazing
  • The best way to Administer all your workstations in one place
  • Provide a current status bar of the virus definition updates
  • Allow all windows updates to be downloaded (regardless of group policy settings)
  • Tell LogMeIn to only focus on one anti-virus program and not multiple
I use LogMeIn mainly for remote access, that is the main reason why I chose this application, hence I've used the program before. Also for Windows and anti-virus updates as well. Currently or organization is using a different antivirus program and would like to slowly migrate to the LogMeIn AV. One great feature LogMeIn has is it recognizes other AV's applications, and currently, we are using Sophos. I am still able to track and update the AV software on all workstations at this time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's being used to help troubleshoot any computer software or networking issues throughout the whole company.
  • Remote access to all work computers from anywhere that I am at.
  • The ease of use from my computer, iPad or iPhone.
  • The ability to schedule and install Windows updates simultaneously.
  • The antivirus module is a great feature.
  • A NIST 800-171 Cyber Security compliant feature would be nice to have.
LogMeIn will work great for anyone and everyone.
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The IT Department uses LogMeIn Central for remote endpoint management, inventory and patching.
  • Remote access.
  • Inventory.
  • Software updates (Patching).
  • Software updates (Patching).
LogMeIn remote is excellent. Setup for end users can be cumbersome as the end user must accept an invite, but works ok.
Patching in LogMeIn Central was a welcome addition but it falls short. Reports in the LogMeIn console do not always sync up with the actual end point, which makes us question if the updates are getting done.
The rare times we had to contact support, they were timely and always were able to resolve our issue.
Chris Barton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn Central to access our customer computers, and it worked very well and was stable for years. The pricing is good, but I was shocked this year when the price doubled on me within a few weeks of my renewal. I was pretty frustrated that no consideration was given on our budget and timing. We worked it out, but it still happened. We wanted to use the Antivirus feature, but it's not ready for us. I can't exclude server paths so I could not buy it.
  • Quick access to customer machines.
  • Status that the machines are online with the windows client.
  • Good organization on the website.
  • The antivirus feature needs a lot of help. It does not exclude paths correctly and some other tweaks need to happen. I was disappointed that I could not use it.
I use the service daily to serve my clients and fix their issues quickly. I also like that customers can access their own machines remotely through my account.
I have not used the support much, the product works for me
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn Central across the whole organization, and with several of our clients. It solves multiple issues, (1) people at home accessing their internal computer at the office, (2) IT support personnel accessing people's computers to give them help when they have an issue, (3) IT support accessing servers in our data center when things go wrong, (4) anti-virus software that can be integrated with the computers, and (5) seeing what patches and updates that need to be applied to these computers.
  • Remote access
  • Remote support
  • Anti-virus software
  • Getting access to the command line where there are more serious problems.
  • Ability to restart in safe mode a computer
  • Ability to see the updates and problems with computers
  • Ability to monitor who is online accessing their computer remotely
  • Not working with a Chromebook.
  • Their antivirus software has produced some false positives
  • Their phone support has been hard to get a hold of at times.
  • They are more expensive than other remote access / control software
LogMeIn Central is well suited to companies that need remote access to their work computers from home. It is well suited to companies that are spread across the country. It is well suited to companies that have more than 100 computers to support. It is well suited for IT staff that need to be able to get access to computers remotely even when they have been infected with a virus.

It is not well suited for smaller companies, or companies that only want something like remote control or access.
December 24, 2019

My Review of LogMeIn

Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central is used by staff in our company, and I also use it to remotely support our clients outside of the company with their IT issues.
  • In my opinion, the quality of the screen display with LogMeIn is superior, particularly in CAD and Engineering applications.
  • The LogMeIn company is approachable.
  • Improvements could be made to the discrepancy that exists with handling Passwords in the LogMeIn Client, and when accessing remote systems through a browser. Currently, these are handled differently. The password is most definitely correct, but with one way it will work, but in the other, it will be wrong, and the result is that you are locked out of access to the remote until the system times out. I have historically always used a cut and paste to save complex passwords when accessing remote sites from a Browser, and this has been reliable in the past. Now that I am also using the LogMeIn Client on some systems, in my experience, it is that the trailing white space at the end of the password is not being removed. Remembering complex and long passwords without using a Cut and Paste is impossible.
  • The models for the marketing and pricing of the LogMeIn PRO, Central and Ignition products could be more integrated. In my case, supporting remote clients on a one-off basis would be considerably improved if I had access to Ignition as a part of the package instead of having to talk the client through the installation to then be able to access their system for a one-off use. Also, we would not need to be subscribing to as many seats in Central as we now do.
The models for the marketing and pricing of the LogMeIn PRO, Central and Ignition products could be more integrated. In my case, supporting remote clients on a one-off basis would be considerably improved if I have access to Ignition as a part of the package instead of having to talk to the client through the installation to then be able to access their system for one-off use. Also, we would not need to be subscribing to as many seats in Central as we now do.
Guthrie Chamberlain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[It's being used for] Supporting multiple clients through remote access to their computers to perform financial and technical processes. We become their virtual bookkeeping, technical support, and financial management teams for small businesses.
  • Remote access and control
  • Printing locally or on remote system
  • Capability to access multiple systems from an iPad at the same time
  • Better ability to stay connected on weak cell signals
Well suited for remote control of other systems. This is the only scenario that we use Central for.
December 12, 2019

Works, and works well!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn to remote into any PC in our environment. It works well for the ability to be on the machine at the same time as the user when they have an issue. They are able to “show” us the problem real time when we cannot be at their desk.
  • Makes managing PC's an easy task.
  • Ease of use.
  • They need to blend their products better. Some of the features of Rescue would be great in Central.
  • The desktop app does not allow you to move computers to other containers or rename machines.
LogMeIn Central is great if you have over 100 PCs to maintain and a lot of remote workers. Having the agent installed allows you to go on unattended should someone be away. I would go the Rescue route if you have a smaller environment or don’t want the agent overhead.
September 09, 2019

LogMeIn Review

Score 7 out of 10
Vetted Review
Reseller
Review Source
I've been using LogMeIn Central for 10+ years, and it is only used by myself. It is only used for remote support to customers.
  • Remote support.
  • Ability to assign user licenses to customers.
  • Pricing for B2B, managed service providers, and support companies. Big gap in pricing between 100 users and 250 users, no in-between tiers available.
Good software for IT support companies.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn Central to help provide IT technical support all employees, local and remote.
  • Remote control and screen sharing.
  • Virus Monitoring.
  • File system access.
  • Service management.
  • More granular licensing options to allow for fewer users but more functionality for the same cost. We only use half of the license count but could really use the features on the next licensing level.
LogMeIn Central is a very powerful tool for remote support and end-user access to their office systems while away from their desk. It also allows us to monitor local virus status and system services. We find the solution works very well in almost every network/internet speed scenario.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn Central to manage laptop computers out in the field. We are able to assist employees troubleshooting their computers remotely or share a screen to consult on a project. Using LogMeIn Central allows all employees to connect to a server. We are able to save and share files. For other businesses, we are able to provide ad-hoc support. Overall, LogMeIn Central allows for us to work remotely more effectively.
  • Connecting to Server
  • Remote Access
  • Mobile Access
  • Security
  • Support
  • Adding mobile capabilities to connect to the server and "SAVE" back to the server using Microsoft applications by partnering with them... Always need to save file to Dropbox or other cloud service instead of connecting and saving directly through LogMeIn Central.
LogMeIn Central is suited for those who need to remote access into large computers, manage computers and utilize a server for a medium sized company or who have to work remotely.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it to access computers across our organization and in other organizations remotely. It enables fast, efficient access from around the world without having to go onsite. It is available from PCs and mobile devices, giving a lot of flexibility. We also use it to securely transfer files between locations.
  • Remote access with quick screen refresh
  • Remote restart
  • Transfer files securely
  • Secure access
  • Remote support
  • Cost could be lower
  • Ability to have multiple users share the screen simultaneously
  • Linux support
It enables fast, efficient access from around the world without having to go onsite. It is available from PCs and mobile devices, giving a lot of flexibility. We also use it to securely transfer files between locations.