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LogMeIn Central by GoTo

LogMeIn Central by GoTo

Overview

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

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Recent Reviews

LogMeIn Central review

8 out of 10
January 08, 2024
Incentivized
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS …
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A solid solution

8 out of 10
December 11, 2023
Incentivized
We use LogMeIn Central to provide our clients with managed remote access services to their devices. We also use the ad hoc feature as a …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (87)
    9.6
    96%
  • Over-the-Internet remote session (92)
    9.6
    96%
  • File transfer (91)
    9.3
    93%
  • Remote management of servers & workstations (84)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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LogMeIn Central

$80

Cloud
per month (minimum 25 computers)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmein.com/central/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $80 per month
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.6
Avg 8.2
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Product Details

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

LogMeIn Central by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

LogMeIn Central by GoTo Video

LogMeIn Central | Product Overview

LogMeIn Central by GoTo Competitors

LogMeIn Central by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

LogMeIn Central by GoTo starts at $80.

TeamViewer, Atera, and ConnectWise ScreenConnect are common alternatives for LogMeIn Central by GoTo.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.6.

The most common users of LogMeIn Central by GoTo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-25 of 94)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Despite the initial investment, the value we've received from LogMeIn Central has far outweighed the cost. The platform's comprehensive features, including secure remote access, proactive monitoring, and collaboration tools, have contributed significantly to the overall efficiency and reliability of our IT operations.
  • The time saved in resolving technical support issues has been remarkable. Our IT team can troubleshoot and resolve issues remotely, eliminating the need for lengthy on-site visits. This efficiency translates directly into increased productivity across the organization.
  • LogMeIn Central has allowed us to optimize IT resource allocation. Instead of focusing on routine maintenance and basic support tasks, our IT team can now concentrate on strategic initiatives and more complex challenges.
Nathan Clark | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • LogMeIn Central by GoTo gives us the ability to quickly and easily access specific machines remotely, in particular from the field (i.e., from a mobile device), affording us the ability to more quickly respond to issues that may arise and resolve them
January 08, 2024

LogMeIn Central review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It is extremely useful to be able to have eyes-on remotely when troubleshooting rather than having a user describe a problem; this leads to quicker image resolution.
  • The ability to access devices from many remote locations and devices (ex. PC or iPhone) is very helpful.
  • It would be nice if an iPhone could be a controlled endpoint as well; it can be a controller, but to my knowledge not be fully remote controlled.
Judy L. Berglund | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Efficient and time saving
  • Mean time to repair has reduced greatly
  • LogMeIn Central by GoTo only provides Server Level Access to the Terminal Server
  • Can be costly initial cost only supports 25 devices, if you're a large company this adds up very quickly from a pricing standpoint.
John Besedic | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Saved travel times to fix remote computers
  • The screen recording has helped our IT staff prove that the technican was not responsible for issues the end user accused our support staff of doing
  • Overall cost saving out weighs the cost per computer especially at remote sites across the country or world
  • We have been able to run reports showing management how effective our IT services have been and the time saving involved in correcting computer hardware and software issues.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • For the most part, the big positive of LogMeIn Central is price. A number of years back, most of the well known and widely used freeware solutions for unattended remote access hiked their prices substantially. LogMeIn remained very competitive. Also, any time I have contacted their support, they have been quick to respond and always very helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows us to not have to add consultants to our domain and give them O365 licenses by giving them one of our machines. They can use their own securely.
  • Saves us time by not needing to add external consultants to Active Directory and set up full accounts.
  • Allows us to keep our network secure and keep unmanaged computers/devices off our network.
Score 8 out of 10
Vetted Review
Verified User
  • Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes
  • After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Speed of the software has saved our technicians time when resolving issues
  • Monitoring has allowed us to proactively catch issues before they blow up
  • Easy deployment allows us to onboard clients quickly and easily
  • Lack of support for android or iOS can cause us to lose some business if clients choose to use them
December 13, 2022

Central Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The adoption of Central within our company greatly accelerated the time to resolve tickets that require remote access to computers. Since in some cases we don't even need to access the computer to provide support, just run the commands through the remote powershell from within Central
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • We were using multiple remote tools, this made us one common tool for remote sharing
  • Really a time saver, because just enter the hostname and you can enter in user system (Provided system is ON)
  • One shot go in bulk updates/pushing patches
Lucy Daniell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
  • Its compliant with many security policies. Hence boost security for our clients and end users.
  • The downtime was very low, hence making it more reliable and top-notch.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • During initial COVID, we got all of our clients' users working from home using LogMeIn Central! It made us an invaluable partner for our clients.
  • LogMeIn Central is part of our business offering. Without it we would be at a competitive loss.
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