Security
The accesses are strictly limited, absolutely secure. We are happy with it.
Nobody who is unauthorized could join the remote sessions, customers see that the unique invitation links etc. make it all secure.
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Learn from top reviewers
LogMeIn Rescue by GoTo is a very handy tool
Rating: 10 out of 10
October 1, 2024We use LogMeIn Rescue by GoTo to remotely access those computers that are connected to the company network. The main functions are to collect details of certain symptoms (usua...
Ildiko Kaszas
Technician - Information Technology
level 1 technical support
Getinge
1 year of experienceVerified user
Administrator
3 years of experienceHighly Recommend LogMeIn Rescue For Any Technical Support Company!
Rating: 9 out of 10
October 1, 2024We use LogMeIn Rescue to remote connect to our clients computers when they initially sign up with our software so that we can train the client on how to operate the software. ...
Jennifer Glover
Supervisor - Information Technology
Administrator
PraxiPower, Inc.
10 years of experienceLogMeIn Rescue by GoTo is the perfect tool to support users all around the world
Rating: 10 out of 10
October 1, 2024I've been using LogMeIn Rescue by GoTo for more than 3 years now and it has been a perfect tool to support users all around the world. From easy to difficult cases, from a log...
Verified user
Technician
4 years of experienceOur customers enjoy the ease of LogMeIn Rescue by GoTo and our representatives do as well
Rating: 10 out of 10
October 1, 2024We use LogMeIn Rescue by GoTo for all of our webroot remote assistance calls. So we have about 50 support reps across thje world who use this on a daily basis to assist custom...
Verified user
Manager
9 years of experienceLocking down of URL's available for end users to obtain trusted support from.
Rating: 10 out of 10
October 1, 2024I use LogMeIn Rescue by GoTo to offer remote support to our users as well as unattended systems. This spans across multiple countries in Africa. The tool meets all out cyber s...
Verified user
Manager
4 years of experienceHonest Review
Rating: 10 out of 10
September 26, 2024We use it for computer maintenance and support services.
Verified user
Administrator
8 years of experienceLogmein To The Rescue!!
Rating: 10 out of 10
September 19, 2024We mainly use LogMeIn Rescue for those times when the regular LogMeIn software isn’t set up on a PC. It’s super helpful because we can jump in and provide support without need...
Verified user
Employee
16 years of experienceRemote support to the Rescue!
Rating: 9 out of 10
September 4, 2024We use LogMeIn Rescue by GoTo as a remote support tool to assist our end users. Our main reason for looking at a remote support solution was to be able to support our mobile u...
Verified user
Manager
1 year of experienceLogMeIn Rescue will be the only all in one application you'll ever need
Rating: 10 out of 10
September 4, 2024We primarily use LogMeIn Rescue during our escalation calls directly with our clients. Sometimes, when emails cannot fully give a visual of the issue that is being reported, w...
Verified user
Employee
5 years of experienceExcellent Remote Support Tool
Rating: 8 out of 10
August 31, 2024I have been a user of LogMeIn Rescue platform for almost 5 years now. I have used this tool to solve the problem of providing technical support remotely when calling customer ...
Ejaz Hussain
Professional - Information Technology
Professional Services Consultant
Genesys
5 years of experienceVerified on LinkedIn
LogMeIn Rescue Technician Console - Just works!
Rating: 7 out of 10
August 30, 2024We use this as a tool for the IT department to be able to see and take control of a user's machine so we can see what they are experiencing and troubleshoot it. This allows us...
Verified user
Manager
3 years of experienceRescue almost works perfectly, except one small issue for me
Rating: 8 out of 10
August 25, 2024Used to remotely control and troubleshoot user computers.
Jonathan Chang
Technician - Information Technology
IT Support Engineer
OmniVision Technologies
10 years of experienceRescue your users with LogMeIn
Rating: 5 out of 10
May 30, 2024Tool for users to remotely use their devices located at offices
Verified user
Employee
4 years of experienceLogMeIn Rescue by GoTo Review
Rating: 8 out of 10
May 30, 2024I use LogMeIn Rescue by GoTo for remote support from other companies for priority systems to troubleshoot any performance issues. Specific business problems that the product a...
Verified user
Manager
1 year of experience
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How LogMeIn Rescue by GoTo Differs From Its Competitors
Awards
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Reviewer Pros & Cons
Video Reviews
2 videos
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Pricing
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What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Screen sharing highest, with a score of 9.5.
The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(414)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly and efficiently. Efficient Troubleshooting: Reviewers appreciate features like switching between monitors on the remote system and obtaining system configuration information without command windows, which streamline troubleshooting tasks. Seamless Data Transfer: The clipboard synchronization and file transfer functionality have been praised for facilitating smooth data transfer between devices during remote sessions. Convenient Unattended Access: Users value the unattended access feature for upgrades and configuration changes without customer input, enhancing convenience and efficiency. Quick Diagnostics Capability: The quick diagnostics capability is highlighted by users for efficient issue resolution during remote support sessions. Enhanced Support Capabilities: Users commend the capability to remote into mobile devices, collaborate with techs during sessions, transfer files, and remotely start user PCs for enhanced support capabilities.
Delays in Session Transfers: Users have reported experiencing delays in session transfers, leading to frustration and interruptions during their remote access sessions. Some users have highlighted that these delays impact their efficiency and overall experience with the software.
Software Cost Criticism: Several reviewers have expressed dissatisfaction with the software's cost, indicating that they find it expensive compared to alternative solutions available in the market. The high price point has been a significant drawback for some users considering or using the software.
Mobile Device Remote Access Issues: Users have encountered difficulties when attempting to gain remote access into mobile devices, especially Apple products, highlighting challenges and limitations in this aspect. This issue has hindered seamless remote access experiences for some users utilizing such devices.
Reviews
(1-25 of 195)Companies can't remove reviews or game the system. Here's why
LogMeIn Rescue by GoTo is a very handy tool
Rating: 10 out of 10
October 01, 2024
IK
Vetted Review
Verified User
1 year of experience
We use LogMeIn Rescue by GoTo to remotely access those computers that are connected to the company network. The main functions are to collect details of certain symptoms (usually screenshots) , to troubleshoot, and to allow a remote system administrator logon (purposes: software installation or IT troubleshooting). Problem 1: Sometimes the sizing of the window isn't optimal, making it difficult to navigate down to the taskbar of the specific screen or to the "close" button in the top right corner of an application window. Problem 2: Some screen resolutions are not the optimal orientation, again the navigation between the multiple screens can be a challenge (even the zoom level could require constant adjustments in those cases). Otherwise, the absolute majority of the functions work all fine, we enjoy using this tool.
- auto-reconnect
- remote reboot
- mouse cursor
- multiple connection formats are on offer
LogMeIn Rescue by GoTo offers robust support
Rating: 9 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
3 years of experience
- Very efficient remote and diagnostic control features. Technicians can quickly access a summary of processes, services, and applications on the user’s device allowing them to identify and resolve issues swiftly.
- Advanced security features.
- Multi platform support. Logmein offers robust support across multi platform including windows, linux, mac, ios and android.
Highly Recommend LogMeIn Rescue For Any Technical Support Company!
Rating: 9 out of 10
October 01, 2024
JG
Vetted Review
Verified User
10 years of experience
We use LogMeIn Rescue to remote connect to our clients computers when they initially sign up with our software so that we can train the client on how to operate the software. We also use LogMeIn Rescue to provide tech support to our existing clients in order to be able to see exactly what they are seeing on their screen and to provide a much more effective tech support experience.
- LogMeIn Rescue does a great job of allowing access to our clients computer screens.
- LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
- LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
- LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.
LogMeIn Rescue by GoTo is the perfect tool to support users all around the world
Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
4 years of experience
I've been using LogMeIn Rescue by GoTo for more than 3 years now and it has been a perfect tool to support users all around the world. From easy to difficult cases, from a log in issue to a completely full new installation of software, this tool has offered me simplicity to work with the remote computers and communicate with the remote user at the same time. It has become my preferred tool for my remote support duties.
- Software login issues.
- Remote software installation
- Remote assistance and explanations.
- Data transfer.
- Remote issue monitoring.
Our customers enjoy the ease of LogMeIn Rescue by GoTo and our representatives do as well
Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
9 years of experience
We use LogMeIn Rescue by GoTo for all of our webroot remote assistance calls. So we have about 50 support reps across thje world who use this on a daily basis to assist customers with their machines and the webroot software. Without it, we would not be able to provide exceptional support
- Great access to windows machines
- The ability to start chats
- The ability to easily transfer sessions
Locking down of URL's available for end users to obtain trusted support from.
Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
4 years of experience
I use LogMeIn Rescue by GoTo to offer remote support to our users as well as unattended systems. This spans across multiple countries in Africa. The tool meets all out cyber security requirements to ensure our staff are being offered remote support by only authorized users via enterprise SSO mechanisms.
- Remote support capabilities that interact well with elevated UAC prompts
- Remote unattended device access
- Easy to deploy contact cards for staff to request assistance
Honest Review
Rating: 10 out of 10
September 26, 2024
Verified User
Vetted Review
Verified User
8 years of experience
We use it for computer maintenance and support services.
- Unattended feature is the best in Rescue
- We can customize it and put our company name which I like the most.
- Rescue Calling Card for our existing clients and they can connect to us by just clicking on it.
- Very much user friendly and easy to use, Even if you google search then it will show on the top of it
Logmein To The Rescue!!
Rating: 10 out of 10
September 19, 2024
Verified User
Vetted Review
Verified User
16 years of experience
We mainly use LogMeIn Rescue for those times when the regular LogMeIn software isn’t set up on a PC. It’s super helpful because we can jump in and provide support without needing to pre-install anything, and even the less tech-savvy users can handle it easily. This makes it a real time-saver when we need to deal with urgent issues. It’s perfect for situations where we need quick, ad-hoc access to troubleshoot and resolve problems. We typically rely on it when time is critical, and it lets us support a variety of devices across different locations, keeping everything running smoothly.
- LogMeIn Rescue allows for immediate remote access without needing the software pre-installed on the end user’s device. This is especially helpful for one-off support situations where time is critical, and there’s no opportunity to set up remote access ahead of time. Users simply provide a code, and we’re in.
- One helpful feature is how simple it is for non-tech-savvy users to connect. The interface is straightforward, and the connection process involves just a few easy steps, making it as simple as can be for users who aren't comfortable with tech.
Remote support to the Rescue!
Rating: 9 out of 10
September 04, 2024
Verified User
Vetted Review
Verified User
1 year of experience
We use LogMeIn Rescue by GoTo as a remote support tool to assist our end users. Our main reason for looking at a remote support solution was to be able to support our mobile users (road warriors!) as our previous solution wasn't enabling us to reach the problems in a timely fashion. We've used other GoTo products in the past and this solution came out on top.
- Simple PIN code to connect
- Multiple desktops
- Ease of use for our end users
LogMeIn Rescue will be the only all in one application you'll ever need
Rating: 10 out of 10
September 04, 2024
Verified User
Vetted Review
Verified User
5 years of experience
We primarily use LogMeIn Rescue during our escalation calls directly with our clients. Sometimes, when emails cannot fully give a visual of the issue that is being reported, we schedule a call and utilize LogMeIn Rescue to screenshare with the customer. With the native build it tooling, we are able to take snapshots, take notes, and get to the resolution much quicker than via traditional modes of communication such as email or chat
- A very clean user interface. Makes it very easy to navigate
- Features are very useful without feeling like bloatware
- Screen recording while seamlessly screensharing
Excellent Remote Support Tool
Rating: 8 out of 10
August 31, 2024
EH
Vetted Review
Verified User
5 years of experience
I have been a user of LogMeIn Rescue platform for almost 5 years now. I have used this tool to solve the problem of providing technical support remotely when calling customer support.
We have used this tool to be able to support our end-customers on various categories of devices, like laptops, PC & mobile.
We have used this tool to be able to support our end-customers on various categories of devices, like laptops, PC & mobile.
- Remotely support the end-customers to solve their software issues.
- Detailed & flexible reporting options for admins.
- Minimalistic & very user friendly UI.
- Affordable pricing options.
LogMeIn Rescue Technician Console - Just works!
Rating: 7 out of 10
August 30, 2024
Verified User
Vetted Review
Verified User
3 years of experience
We use this as a tool for the IT department to be able to see and take control of a user's machine so we can see what they are experiencing and troubleshoot it. This allows us to be able to go in as an admin and support users from any location with the only need being an internet connection.
- Connect with Admin Right
- Allow reboots and reconnect
- Unattended Access
- Multiple Sessions at one
- Ability to invite other technicians or transfer the session to someone else
- Ability to have user launch a desktop icon and get a code from support to connect simply
Rescue almost works perfectly, except one small issue for me
Rating: 8 out of 10
August 25, 2024
JC
Vetted Review
Verified User
10 years of experience
Used to remotely control and troubleshoot user computers.
- UAC for admin sign-in during software installs/un-installs and/or other admin actions
- Connecting to computers on the internal network
- File transfers
Rescue your users with LogMeIn
Rating: 5 out of 10
May 30, 2024
Verified User
Vetted Review
Verified User
4 years of experience
Tool for users to remotely use their devices located at offices
- easy method for remotely connecting to clients
- good control of user access management
- simply and easy to use interface
LogMeIn Rescue by GoTo Review
Rating: 8 out of 10
May 30, 2024
Verified User
Vetted Review
Verified User
1 year of experience
I use LogMeIn Rescue by GoTo for remote support from other companies for priority systems to troubleshoot any performance issues. Specific business problems that the product addresses are when 3rd party software is not operating correctly such as surveillance features.
- Remote support
- Remote connection
- Messaging
Instant Help at Your Fingertips.
Rating: 10 out of 10
May 27, 2024
YG
Vetted Review
Verified User
10 years of experience
We use LogMein Rescue to assist in remote sessions with clients and to remote into a host computer from remote locations. It is easy to set up and to work with when you need instant help. I have been using their products for about 15 years and have seen many changes come through.
- Instant access.
- Remote printing.
- Multiple access to computers.
LogMeIn Rescue might help you out in a tight support spot
Rating: 7 out of 10
May 23, 2024
Verified User
Vetted Review
Verified User
18 years of experience
We use it for supporting internal endusers, as well as for supporting public individuals and business who use our services.
- Provides connectivity to almost any device
- Allows full control of a device once connected
- Offers additional options like administrative access w/o repeated prompts, reboots with auto-reconnect, etc.
- Persistent connection options are available for frequently-supported devices
Good product with potential to be great!!
Rating: 8 out of 10
January 19, 2024
Verified User
Vetted Review
Verified User
1 year of experience
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
- The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
- The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
- You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
- You can get the remote system configuration information without invoking the command window on their side.
Will Rescue from wasting time
Rating: 9 out of 10
December 30, 2023
Verified User
Vetted Review
Verified User
2 years of experience
Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.
- Multiple instances of Remote control
- dashboard for detailed overview of all stats
- secure remote access to machines
- clipboard synchronization and file transfer
I can work with it!
Rating: 7 out of 10
December 30, 2023
Verified User
Vetted Review
Verified User
1 year of experience
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.
- easy install.
- remote access.
- Multiple way of connection.
- fast learning curve.
Rescue allows us to provide industry leading support for our clients
Rating: 9 out of 10
December 18, 2023
Verified User
Vetted Review
Verified User
6 years of experience
We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.
- Quick and easy of use for our clients to download and run the app
- Provide quick download options for data gathering for investigative purposes
- Allow unattended access for upgrades and configuration changes without customer input
Expensive, but worth it
Rating: 9 out of 10
December 14, 2023
Verified User
Vetted Review
Verified User
7 years of experience
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing potentially them to instigate a remote connection. Being able to support clients without any interaction from them saves valuable time when servicing a high volume of devices. Similarly, knowing about issues often before the customer does helps avoid possible support calls.
- Seamless launch
- Easy install
- Quick diagnostics
LogMeIn Rescue by GoTo
Rating: 8 out of 10
December 14, 2023
IC
Vetted Review
Verified User
1 year of experience
LogMeIn Rescue by GoTo was only used to remote into users desktops and laptops to troubleshoot issues. we did not have a chance to work on mobile devices, but we know there is a feature for it
- remote access
- easy download and install
LogMeIn is Logical with COVID on the rise!
Rating: 9 out of 10
December 12, 2023
Verified User
Vetted Review
Verified User
3 years of experience
Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.
It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!
- Easy Install
- Simple URL for install
- Simple to get started
- Very powerful once you peek under the hood
When you need rescuing, Who you gonna call??? I call LogMeIn Rescue by GoTo
Rating: 9 out of 10
November 28, 2023
Verified User
Vetted Review
Verified User
20 years of experience
I currently use LogMeIn Rescue by GoTo to support our users IT related issues. LogMeIn Rescue by GoTo is a godsent when it comes to remedying technical issues and has many great features. I would like to see some upgrades for better access to remoting into mobile devices, since the last time But short of that LogMeIn Rescue by GoTo is truly an asset in the technology world!
- Love that you can remote into mobile devices (cellphones)
- Love the tech collaboration of sharing sessions
- Also the file transfer aspect
- And remote starting of users PC and the ability to see PC prior to them logging in