Headed in the right direction
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client …
Starting at $0 for 3 agents and unlimited endpoints
View PricingOverview
What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…
Recent Reviews
How GoTo Resolve Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Multiple concurrent sessions (30)9.696%
- Attended device access (36)9.494%
- Multiple-display support (31)9.393%
- Unattended device access (31)8.484%
Reviewer Pros & Cons
Brokerage operations specialist
Colliers International (Real Estate, 1001-5000 employees)
Pricing
GoTo Resolve Free
$0
Cloud
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
Cloud
per month per endpoint
GoTo Resolve Remote Support
$40
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Resolve?
GoTo Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
LinkedIn: https://www.linkedin.com/company/goto/mycompany/
GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.
GoTo Resolve Features
Management Tasks Features
- Supported: Patch Management
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Mobile device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Additional Features
- Supported: Tickets can be created from within Microsoft Teams
- Supported: A remote session can be started over messaging
- Supported: Web-based ticketing, conversational ticketing, or a combination can be used
- Supported: Sessions can be joined directly via SMS, PIN, link, or email
- Supported: End users can chat via web browser or app
- Supported: Hand off or record mobile support sessions
- Supported: Banking-grade encryption and zero trust architecture
- Supported: Streamlined access management and provisioning
- Supported: Multi-factor authentication and SSO access
- Supported: Unattended access and multi-session handling
GoTo Resolve Screenshots
GoTo Resolve Videos
GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience
GoTo Resolve Integrations
GoTo Resolve Competitors
- TeamViewer
- BeyondTrust Remote Support
- Ninja One
GoTo Resolve Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Dutch, Spanish, Italian, Portuguese |
GoTo Resolve Downloadables
Frequently Asked Questions
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
TeamViewer and BeyondTrust Remote Support are common alternatives for GoTo Resolve.
Reviewers rate Multiple concurrent sessions highest, with a score of 9.6.
The most common users of GoTo Resolve are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(217)Attribute Ratings
Reviews
(1-25 of 93)Companies can't remove reviews or game the system. Here's why
March 20, 2024
Headed in the right direction
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client installed on our PC so we can jump on remote support session without end user interaction. We also use the support to to create manual session for remote support.
- Easy to use
- Provides live PC data if you use the client
- Admin access to remote PC works well
- The unattended access does not always work
- Have an option for unattended but not monitor PC to limit resource usage
- Improve remote install function as its a bit difficult to use
March 08, 2024
Your all in one support maverick.
Score 9 out of 10
Vetted Review
Verified User
At my organization the IT team uses GoTo Resolve to remote into staffs computer systems to help explore, troubleshoot and resolve technical issues. Our IT department is outsourced from multiple areas of the United States. This software allows easy access for the IT staff to review issues and find a solution all while being outsourced from outside of the country. This ranges from software issues to hardware issues as well.
- Detailed system diagnostics.
- Easy and convenient user interface.
- Triage tickets.
- Limited customer support.
- Needs more integration capabilities.
- Can be difficult to use if you are not technologically savvy.
January 04, 2024
GoTo Resolve to resolve all your IT Incidents...
We used it for remote desktop support. I supported approximately 500 users with it. I was easily able to access users desktops and resolve their issues in a timely manner using the tool. Was a great product. It was secure and user friendly. Was reasonably priced for the size of our organization. I was very happy with the product.
- Remote Desktop
- Mobile Device Management
- Patch Management
- needs a ticket system to be a full fledged ITSM Solution
- Needs integrations with Intune
- Needs integration with ServiceNow
The greatest remote access tool available is GoTo Resolve. We are able to communicate with our clients and staff with ease and offer assistance. They provide fantastic features in the software, such as file transfers, client chat, session recording for training, etc. We also use GoToResolve to support our staff members. We assist our staff members with driver installations, Windows updates, system configuration, program installation, etc.
- Monitoring and Alerts
- Good Security Features
- Automation
- Highly Scalable
- Lack of Customization
- Steep learning curve
- Limited customer support
December 29, 2023
A great support tool
Good tool for us in tech support, this provides accurate data from the computer to scan remotely, also helps a lot to confirm issues on the device, have an excellent management on the detailed information on the computer performance on the computer installed, and the remotely computer scanned, this is an absolute marvelous tool.
- Software memory consumption
- Monitoring Computer performance
- Ensure the correct connectivity on a Network
- The file transfer functionality
- The file browsing system
- The end user acknowledged can be missed if the user has the pop-up blocker active
The company was rapidly growing their user base, but their customer support infrastructure hadn't kept pace. Phone calls piled up, emails overflowed, and frustrated customers struggled to get resolutions. Until i proposed use GoTo Resolve, the remote support cavalry. Thanks to GoTo Resolve, We tamed the support beast, transforming their once-chaotic customer service into a well-oiled machine. They not only delighted their customers, but also empowered their agents and gained valuable insights to fuel further growth.
- Efficient Ticket Management
- Automation for Workflow Optimization
- Customization Flexibility
- Enhanced Integration Capabilities
- Learning Curve for Advanced Features
December 20, 2023
Best remote access software
For the Live Automated production, it is very necessary to maintain the screen resolution while taking the remote session of the machines. As the production is Citrix Automated, slight change in screen resolution will result in issues. With the help of Go To Resolve the screen resolution is maintained along with additional features of zoom In/out and clipboard synchronization.
- Maintains the original screen resolution even after taking remote, necessary for citrix automation
- zoom In/Out feature of remote system screen for better fesiability
- Clip board synchronization to copy paste queries and Files
- dual screen monitors are accessible by switching screen
- Multiple machines session at a single time
- much safer corporate remote tool software
- the cursor response time could be improved
- dual screen remote session quality could be improved
December 18, 2023
GoTo Resolve is our GoTo for remote support!
We use GoTo Resolve exclusively with our support team for doing web sessions with clients for troubleshooting issues, assisting with workflows, and for deployments/implantations. GoTo Resolve is a must have for remotely supporting customers from across the country with a variety of things.
- Provides a means to quickly connect and remotely control a client's workstation.
- Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
- Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
- The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
- The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
- Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
December 18, 2023
A handy tool for all your remote desktop needs
Goto is a IT desk software is a tool designed to streamline and optimize the management of IT-related issues and service requests within an organization. It helps in ticket management , which helps in easy resolution of IT issues in managing day to day functions of the organisation. It also helps in automation of task and time. It helps in resolution of issues with less manual intervention
- Automation
- Remote Help desk
- Ticket management
- Analytics
- Integration
- Easy of use
- Reports
December 14, 2023
Highly Recommended
It is used for customer solutions and better control of requirements fulfilled by each Team. This tool helps to makes user experience easier and have visibility of the status of each request. We have over 500 requests for products or services in Help Desk, this create a real financial positive impact for our organization.
- Control of requirements
- Shortcuts to WI
- Solutions easy to identify.
- Flexibility for each Team's process
- Diversity of solutions for each request.
December 13, 2023
A Go-to Software!!
GoTo Resolve provides Remote access support to users, for off site devices. GoTo Resolve helps to securely transfer files from devices. It is easy to use and helps in assisting users virtually, incase of any issues. GoTo Resolve has a very important feature of running multiple session at the same time. I personally liked the portal experience as well.
- Remote connect
- Monitoring
- Screen sharing
- Central dashboard
- Mobile connectivity support
- Reduce subscription cost
- Random black screens
December 13, 2023
Great Software, would recommend!
It helps with our IT team and the fact we can remote access it rather than being on our computer so we can access from outside the office and without our work computers, this is beneficial as we can help when outside of working hours and when we're outside of the office for a quick fix
- Remote access
- Remote support
- Helpdesk
Giving classes to New Interpreters.Ensure message consistency to all trainees, avoiding providing the wrong documents, avoiding presence of unexpected participants.Use Case for all languages but Spanish.Central control of all schedule so not having unexpected trainer entries with no authorization.Libraries being managed centrally, avoid uploading documents without prior approval.
- Provide documentation to all participants in no time.
- Provide common scripts for the training session
- Dynamic insertion / removal of new trainees
- Single Sign on for many GoTo apps
- Some settings set the day before, do not hold the next day.
- Software upgrades are not consistent throughout the platform. Hope they are doing better now.
- Camera Settings is one of the low points. It is such an inconvenience when you have a class of 30 or more, where everyone is just waiting for the trainer to manage the Camera manufacturer control and GoTo controls.
- The application manuals should have more YouTube / Rumble tutorials. Help categorization is a bit confusing.
- The training module did not offer a feature to present YouTube video with audio so you need to move your headset close to the laptop speaker.
December 13, 2023
GoTo Resolve has really supported our small-ish org
Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
- Admin Interface and organization of groups/teams/departments
- Good for the end user for tutorial purposes
- easy installation in person or remotely
- Would love to remote upload software or updates across a number of computers,
- Would like to access without permission from the user.
December 12, 2023
GoTo Resolve the best! Go Check this out!!
We usually use this tool in raising a concern to our IT team since we are on a Hybrid setup. (Work from home/on-site set up). This tool was our lifesaver whenever we encountered an issue on our devices. We just started using this tool during pandemic as we started working from our own homes and it made our life easier.
- User Friendly interface
- Easy way in communicating our support
- Run reports on support sessions and helpdesk tickets to view your agents' productivity.
- Run automated scripts on remote devices
- Manage helpdesk tickets
- add maximum limit of items that user can add to your account.
- improve/fasten the import process
- resolve Screen blanking in unattended sessions
December 12, 2023
GoTo Resolve for IT support , Remote Monitoring and much more ..
In order to manage the issues raised within organisation GoTo Resolve helps it to mange them by providing them to be tagged with the category. So these issues include remote support , device upgrade , device monitoring etc. So GoTo Resolve provides these facility by having user portal as well so that they can raise a ticket for the same.
- Ticket Tracking
- Device memory monitoring
- Remote Support
- Antivirus management in case of remote monitoring
- Helpdesk reporting and analytics
- Integration with more collaboration platforms like Hangout , Slack etc
December 12, 2023
Great solution to cover a lot of tasks getting better day by day
We use it as a ticket system, integrated with Teams, for the company we need secure remote software.
- file transfer option
- ticket system
- integrated with Teams
- inventory management
- not easy to configure
- product is not as stable as the previous ones we use
- allow multiple support staff to join the same Unattended Session
December 12, 2023
GoTo Resolve misses the mark
Our IT department currently uses GoTo Resolve to assist with remote desktop support. We are a relatively small IT group that supports a large user base across the state. The ability to offer remote desktop support and assistance is essential in lessening travel time between offices. We previously used GoTo Assist for several years before switching to GoTo Resolve.
- Remote Desktop Support
- Unattended Desktop support
- Mobile Device support
- Screen sharing
- Organization of endpoints is tedious
- Needs the ability to search globally instead of only withing individual groups
- The number of clicks needed to disconnect from a session needs to be reduced
December 12, 2023
On the right path (go)to success
We explored GoTo for IT ticket management & remote control for internal purposes as well as issue resolution. As teams moved to remote work instead of in situ as a result of the pandemic, IT ticket management became essential and so did having an option to remotely control devices if an issue needs troubleshooting. Especially given that members lived in different parts of the country. Hence, we had to explore such means.
- Remote control of the computer
- Basic Ticketing for IT
- Tracking devices in inventory
- Could use more features for the same price as competitors offer more
- Better reporting
December 12, 2023
GoTo successful IT management
Our company use to primarily outsource IT support functions. Recently and internal IT team was built and GoTo resolve was chosen an a platform to manage the workload and execute ongoing tasks. I don't particularly use it daily myself but have seen it in action how it helps to streamline the whole process of IT support.
- Intuitive helpdesk
- Clear and detailed of associated devices
- Workflow management
- Mobile app not as good as the desktop site
- There were some issues in creating multiple org within the same company
- Some tickets sometimes would not allow to start a session
December 12, 2023
Best tool for Remote setup
Earlier, when I joined my current organization, we were using Gotomeetings. It's a great tool especially for remote setups, to connect with clients and colleagues. The great part about this feature is its conferencing and webinar abilities. It's fairly easy to even add external participants to the meeting.
I was told that our company switched to this tool during COVID-19, and it was a life-saver.
I was told that our company switched to this tool during COVID-19, and it was a life-saver.
- Seamless webinar and conferencing abilities
- Better Connectivity
- Great support team
- Easier to provide remote control to IT when you need troubleshooting
- Great quality audio and video
- Better for sales team to host webinars and conferences
- Good for IT to take remote and troubleshoot issues
- Sometimes the screen goes black, could be fixed
December 07, 2023
Enterprise class product ready for the SMB space.
Score 10 out of 10
Vetted Review
Verified User
I was looking for an enterprise-class Remote Desktop solution for a reasonable price that I could try for free. GoTo Resolve's Freemium account gave me a full view of the power of the platform and helped me right away.
- Easy unattended access.
- Multi-factor authentication.
- Recorded sessions.
- Central status dashboard of systems (even for the Lite version).
- Improved pricing for micro-sized businesses.
November 21, 2023
GoToResolve - Our Experiences
We use GTR to connect to customer servers and assist our customers with software and data issues. We only have one customer at this time that utilitizes GTR. Our customers want us to have secure, unattended access when necessary. This is a solution that one of our clients use to allow us access to 3 different servers.
- Allows connection without much issue
- Screen clarity is good
- We can utilize it for unattended sessions
- Unattended sessions are saved on our dashboard for easy access
- In my opinion, it is hard/cumbersome/ confusing to switch to full screen
- We have to click in again to the GTR screen if we click in another screen, which is frequently required of us
- The dashboard does not show enough of the connection info. We have to click in or mouse over to make sure that we are in the right connection.
September 08, 2023
An easy to use RMM solution
We us Resolve for Help Desk, end user support, inventory, and end point protection. This product allowed us to combine several other products into one solution. We are also involved in the beta program to test new features.
- Remote support
- Help desk ticketing
- End point protection
- More inventory features
- Better Windows patching
- End point protection for servers
We use GoTo Resolve for customer issues that we believe we can resolve by remoting into their device without dispatching a technician to their home. Our aim is to decrease dispatch of our tech's to customer issues that can be resolved on first call, vs the customer having to wait for a tech to get to their home.
- Remote In
- Simplicity
- Requirement for app download on mobile remote support