GoTo Resolve

GoTo Resolve

About TrustRadius Scoring
Score 8.6 out of 100
GoTo Resolve

Overview

Recent Reviews

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Reviewer Pros & Cons

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Pricing

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Basic

$79

Cloud
per month

Standard

$190

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $79 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is GoTo Resolve?

GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is presented as simple, secure, flexible, and it is free to use.

GoTo Resolve Features

  • Supported: Create tickets from within Microsoft Teams and Slack
  • Supported: Start a remote session over messaging
  • Supported: Use web-based ticketing, conversational ticketing, or a combination
  • Supported: Join sessions directly via SMS, PIN, link, or email
  • Supported: Chat with end users via web browser or app
  • Supported: Hand off or record mobile support sessions
  • Supported: Banking-grade encryption and zero trust architecture
  • Supported: Streamlined access management and provisioning
  • Supported: Multi-factor authentication and SSO access
  • Supported: Unattended access and multi-session handling

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets BoardScreenshot of GoTo Resolve Slack Ticketing

GoTo Resolve Videos

GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience
Remote Execution

GoTo Resolve Integrations

GoTo Resolve Competitors

GoTo Resolve Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Spanish, Italian, German, Brazilian Portuguese

Frequently Asked Questions

GoTo Resolve is an IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is presented as simple, secure, flexible, and it is free to use.

GoTo Resolve starts at $79.

TeamViewer, AnyDesk, and BeyondTrust Remote Support are common alternatives for GoTo Resolve.

The most common users of GoTo Resolve are from Small Businesses (1-50 employees) and the Financial Services industry.

Comparisons

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Reviews and Ratings

 (2)

Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Remote support for users in the greater Tri-Cities area!
  • Remote connectivity.
  • Remote control - quirky - could be better.
Remote control on multiple occasions has been quirky. Loss of remote control and then it comes back for no apparent reason.
Great tool.
We support 6 cities and 2 counties and not having to travel for support is a great benefit.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Being a business that pre-pandemic was only situated in the office, the migration to operating the business remotely was a large change. Some challenges with supporting users were remote assistance, ease of access for completing required operational tasks, and request organization. These are all addressed in the GoTo Resolve product.
  • I find working with non technical users and getting them to a point of allowing access to their PC's is done in a way that is straight forward.
  • The aforementioned process has a step-by-step guild that shows the GoTo Resolve team member on your team where the user is in the process so you can move them along instead of just providing guesstimates to where they might be in the process.
  • I would like to see the ability to escalate privilege's in some way once connected to the machine. This has been a real snag point for us with the users not being admins locally to accomplish much on remote sessions without either granting admin privileges or providing elevated rotating accounts credentials, both of which are security concerns. (Note this can be done with a particular installer but has to be precise)
I think the best-suited option for GoTo Resolve is for a company with an in-place Endpoint Management solution that needs to implement a remote assistance system with a ticketing system as well. Certainly useful for small businesses that may not have any of these tools but I can easily see use cases for larger businesses that have endpoint management in place and are just looking for better or most cost-efficient computer controls to work through issues that users may be experiencing.
I think it is straightforward, so that is why the rating was chosen. The one thing to note is the need to elevate the machines you are working to control to preferred devices so that they are accessible more efficiently going forward. This is required for unattended access, with is most frequent, I find.