Cheaper Powerful Alternative to the other VOIP Providers. A-
GoTo Connect is used in many ways within our organization. The main reason we chose to implement the GoTo service within our organization …
GoTo Connect
Top Rated
GoTo Connect
Starting at $19.95 per user
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Recent Reviews
Reviewer Sentiment
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Awards
Popular Features
View all 16 featuresAnswering rules (80)
8.2
82%
Directory of employee names (75)
8.2
82%
Message alerts (80)
8.1
81%
Call reports (72)
8.0
80%
Reviewer Pros & Cons
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Pricing
View all pricingAll-Inclusive
$19.95/month
Cloud
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Cloud PBX
8.2
82%
Call Management
8.2
82%
VoIP system collaboration
8.6
86%
Mobile apps
7.3
73%
Product Details
What is GoTo Connect?
What is GoTo Connect?
GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.
GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.
GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.
GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.
- Flexible-work portfolio
Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not. - Easy phone system to manage
Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor. - Reliability
A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Downloadables
GoTo Connect Integrations
- Microsoft Teams
- Salesforce
- Apple iOS & Android
- Zendesk
- Redtail
- Zoho
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Comparisons
View all alternatives
Frequently Asked Questions
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
What are GoTo Connect's top competitors?
RingCentral MVP, Nextiva Business Phone Service, and 8x8 X Series are common alternatives for GoTo Connect.
What is GoTo Connect's best feature?
Reviewers rate Video conferencing highest, with a score of 8.9.
Who uses GoTo Connect?
The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
Reviews and Ratings
(141)
Reviews
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GoTo Connect is used in many ways within our organization. The main reason we chose to implement the GoTo service within our organization is for the ease of use and for connecting our team digitally across multiple platforms. We needed an alternative to Webex and looked at a few alternatives but found the encompassing capabilities of GoTo to cover all of our needs. We use it both domestically and internationally seamlessly and without any issues.
- Scheduling digital meetings with ease and a single click
- Sharing & collaborating in real time on a team project
- Video conferencing is simple to use
- Redesigning of the application makes it difficult for users to re-learn simple settings
- The lack of ability to form group chats and use the service while not in a meeting
- Screen share does not take up the entire screen which makes it difficult to sometimes view
March 18, 2022
Promises unkept - Services unrendered
We've had multiple problems with GOTO. Every day we have customers put on hold in the system because we are unable to answer the call. Error messages appear on virtually every call that comes in . We have remote users and each and everyone is experiencing the same problems. We have not gotten out of onboarding which was started in January and still as of March 15 am not out of onboarding. I have filed a complaint with the attorney generals office and am awaiting an answer. I want out of the contract and they won't let us out. Their system does not function properly from my experience. We have videos and pictures of all the errors that are happening and still they can't fix it and they won't let us out of the contract. Horrible service.
- Customer service people are very kind and considerate
- Finding solutions to the actual problems.
- Promises made of functions that don't exist I feel.
- Calls unabled to be answered.
- Error messages appear when trying to answer calls.
- Calls hang up as soon as they reach your desktop.
- So many more issues to list.
February 24, 2022
In My Opinion - Stay Away!
We use GoTo Connect as resellers to our franchises. From day one it's been problem after problem. I feel like this company has major problems. Recently, they did an unauthorized port of our business phone number. We are now in court fighting to get our number back. Any other phone company asks for acct numbers, pin numbers, some type of verification. In my experience, they do not! So now we have lost a phone number we have owned and have been paying on since 2014. In my opinion, you should stay far away from GoTo Connect. I think they are a joke. As soon as my legal battle is over and we get our phone number back, we are changing companies. Consider yourself warned.
- Nothing
- Nothing
- Nothing
- Phone number security
- Reps from the US, not overseas
- Training, everyone says something different when you contact them in my experience
February 21, 2022
GoTo Connect- You Get What You Pay For!
GoTo Connect is used solely in my department, Customer Support, as an inbound phone system for our customers. It addresses the need to have an inbound phone system and phone management software for our customer base. My employees use the salesforce integration, desktop app, and phone app on a daily basis to communicate with our customers.
- Salesforce integration
- Phone app (convenient)
- Logging/Dispositioning calls
- Simple UI
- Quality of calls
- Random logging out/rebooting
- Price for the add on features (chat, etc.)
- Better customer support
- Call reporting
January 24, 2022
Superior Product
It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our clients. We have 42 independent contractors. Each has a voice mail. They have the option of answering calls immediately or of getting their voice messages by e-mail.
- Simple to create call groups
- Easy to add or remove extensions
- Forward voice mails to an e-mail address
- Easier access to help functions
December 30, 2021
Get Your Business Correct by GoToConnect!
Remote working with GoToConnect since it was Jive and now remote working is the thing to do. GoToConnect has changed my business 360 degrees with softphones, GoToMeeting, and got customer support that is always helpful kept us in the industry before and after COVID-19.
- Customer Service
- GoTo Mobile
- Goto Meeting
- Easy to Use
- All in one devices
- Keep up the good work
- How they keep up with the new features keep that going
December 16, 2021
A highly specialized tool for video conferencing.
It is professional software allowing us to extend the desktop wirelessly which assisted us a lot during our group meetings.
- It has provided us with the opportunity to make communicate professionally. We can now screen our media files on much larger screens without any trouble and complexity. We can discover the device within no time and extremely fast. We employed it to share our screen, files, important data, video and audio, and most specifically our presentations.
- It is professional software allowing us to extend the desktop wirelessly which assisted us a lot during our group meetings. It gets connected with Mac, windows, and chrome devices so effortlessly
- it is software that helped us in making a connection with our customers as well as I can now conduct a conference with my colleagues too using this software. It consists of all those tools essential for video conferencing. The quality of the video is also very good and using its screen sharing we can share all the important files and data and can make our conference more effective.
- I like this software much but I think it is highly IOS specific and it should be available for android too.
- Because many of us use android too and then things get messy and we face trouble to get it to connect.
- It is a good video conferencing software but sometimes it gets difficult for us to get connected with someone and we have to try to call them several times .and after some time it gets hang and slows down the whole video.
November 24, 2021
GoToConnect works every day for my relatively simple phone needs. Affordable as well.
I use the GoToConnect desktop app to place and receive phone calls domestically. Our team works remotely and independently. We have a small number of extensions and call routing options in place. I don't use the full capacity of the features available but that is because of my more simplistic phone needs. We get many international calls but don't place international calls.
- Always works.
- Very easy to use daily.
- Support/ Help has always been helpful.
- A better understanding of proper setup to place international calls affordably.
November 23, 2021
GoToConnect All Around Great System
We use this as our business phone across the company but also use the contact center for the client services team that is supporting 5k customers and growing. We have employees in 7 different states as well in an office and this system allows us not to miss a beat when providing excellent customer service to our customers.
- Contact Center.
- Easy to use.
- Easy to set up.
- No callback queue.
- Better SMS messaging.
- Update to the phone panel.
November 02, 2021
Easy implementation and configuration with a quick ROI
We utilize GoToConnect across all of our companies and multiple locations. We moved to GoToConnect from a mixture of three separate on-premise hardware solutions to a common hosted environment. This now allows us to access all phone users via a 4 digit extension as well as search a single directory by name on the phone or through the applications.
- Great call quality.
- Quick visual creation of auto attendant; we have unique configurations at each location.
- Allow virtual fax at each extension.
- The Hot Desk feature is used by many of our users that move between sites to maintain a common desk phone solution.
- There have been improvements in the call reporting but we have a unique requirement of needing to build a group of users/phone lines to be in the reporting process.
October 14, 2021
A Convenient Tool for Video Meetings and Communication!
Initially, we installed GoToConnect to conduct some last-minute importance meetings with the colleagues, but in the time of Covid-19, the main use of this tool started. It helped in managing meetings with the colleagues that were working from home, moreover, it helped in maintaining social distancing as we don’t have to gather in the office for any meeting.
- It has the ability to work too well even with a weak internet connection.
- The quality of the audio is so good and we can hear everything clearly.
- We can integrate it with Outlook and its integration is simple and smart.
- The setup of this software is very easy as my team hasn’t faced any difficulty in its implementation.
- I am not satisfied with its mobile application and [I find] the interface very dull.
- There should be more features in it.
- There should be more frequent updates.
- [In my experience,] the customer support team is non-responsive and harsh.
October 08, 2021
GoToConnect - Best app for remote work
GoToConnect is being used by the company for flexible VoIP and messaging throughout our entire organization. It's our primary means of communication as it supports video conferences, messaging, calls, and organizing meetings and external webinars. It is often used for training seminars because of its great performance and ease of use. A great tool to use during the pandemic is to talk internally, to clients and suppliers.
- Large number of participants in a meeting.
- Simple and easy to use.
- Great performance during screen sharing.
- Quality of videoconferences.
- Affordable.
- Recording options can be better.
- Startup time.
September 27, 2021
You should use GoToConnect (formerly Jive)
My company uses GoToConnect (formerly Jive) as our sole phone provider. It is how we communicate internally, as well as with all of our clients. It allows us to have users with access to a phone system without being physically in the building. Prior to this, the only people who could send and receive calls to clients were people in the office, which was made difficult during Covid.
- The support team is very helpful and friendly any time you have an issue or just a question.
- The phone system is very reliable. We have been using it for about six months now, and we've had no downtime, and call quality has always been excellent.
- The ability to set up detailed dial plans is very useful in helping us more accurately direct callers without people here needing to spend time interacting with people that they aren't going to be able to help.
- I would like to see them add some way to better integrate the physical phones with the app itself so that you can be on the phone and do things like transfer calls by clicking something on the app instead of pressing buttons on the phone.
- They could use better support documentation for some of the third-party phones that they offer. Tracking down the support documentation for those phones can be tricky, and the information in the documentation is not written as clearly as the documentation that GoToConnect provides for its services.
- I would love to see some additional reporting metrics offered as standard within the admin dashboard. The handful of metrics they offer are nice, but I would like some additional options.
September 26, 2021
Complete solution for virtual meeting and conferencing
We used GoToConnect (formerly Jive) basically for team communication while working from home during the onset of [the] COVID-19 pandemic condition at the beginning of 2020 where we all became entirely [dependent on] this powerful virtual team communication tool to remain intact in our work and remain productive as far as possible.
- International VOIP feature makes it powerful communication tool.
- Smooth user interface.
- Better way to channelize sales and support calling systems.
- The pricing plan is quite expensive.
- The messaging and video calling features needs more improvement.
- The active status of users is not reliable.
September 26, 2021
GoToConnect (formerly Jive) is Very Simple and Effective to use with good pricing.
GoToConnect (formerly Jive) is an amazing cloud-based communication tool. We use it officially to connect with others. Specially we use it as a communication tool to contact with our worldwide clients. It supports us for various services such as routing our calls, conference call, call recording, internet fax, and so on.
- It is supported for any device.
- Any kind of local and long distance calling facilities is amazing.
- Mobile applications is also very much helpful and enjoyable.
- Very simple but effective tool.
- Nothing at all.
- Needed Some time to load or switch from one screen to another.
September 26, 2021
GoToConnect (formerly Jive) Review
GoToConnect (formerly Jive)'s intuitive user interface makes my entire work seamless. I can smoothly connect with my colleagues through its fantastic phone call feature and discuss crucial tasks.
- GoToConnect (formerly Jive)'s excellent phone call feature is extremely vital for my work.
- The most stunning thing is its intuitive interface that is very simple.
- The mobile application is quite laggy sometimes.
- I feel that it is very expensive for small businesses. A lower price would be immensely beneficial for small businesses.
September 26, 2021
GoToConnect (formerly Jive) is one of the most scalable appropriate for all business sizes
We use GoToConnect (formerly Jive) as a primary means to communicate with each other in our organization. GoToConnect (formerly Jive) has proved to be a great addition to our organization's app stack. It is an all-in-one platform - it supports messaging, calling, video conferencing, and organizing meetings and external webinars. It is extremely reliable guarantees 99.996% uptimes, low bandwidth usage, and distributed cloud architecture making it one of the most reliable and efficient solutions.
- Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
- Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
- Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
- Customer support is not that responsive - although GoToConnect is very reliable and we've needed assistance from the support team very few times, we were not very pleased with the long SLAs, back and forth emails for small things, etc.
- The initial onboarding and setup process including migrating things over to GoToConnect takes a while since the GoToConnect team has to make some workarounds to have all the data and contacts imported from the older CPaaS. Wish they would have good solutions and plans in place for customers migrating from other CPaaS solutions.
- I've seen call drops when internally transferring over calls (although very rare, but it's a known issue and the GoToConnect team isn't able to fix this for us yet).
September 26, 2021
GoToConnect (formerly Jive) is great for your small to medium business
The whole organization uses GoToConnect (formerly Jive) for our phone system. We also have a customer service team that answers calls for us off-site using GoToConnect (formerly Jive).
- Flexibility with using the system anywhere.
- Call quality.
- Operating options.
- Doesn't work when the internet goes out.
- Poor voicemail and call quality when having a bad internet connection.
- Customer service is hard to get ahold of sometimes.
September 26, 2021
Smooth communication from everywhere without glitches.
GoToConnect (formerly Jive) is used by multiple departments, within the region of my organization where I work. In my department, we use GoToConnect (formerly Jive) for video communications during meetings between members of staff of my organization.
It is also used at the customer service section of my organization by customer service representatives for making calls to customers, likewise from answering customer queries made via the telephone. Overall, GoToConnect (formerly Jive) has proven to be an all-around efficient communication program.
- One-click connect - GoToConnect (formerly Jive) is available on desktop, on my web browser, and on my computer as a native application. This has made it so convenient to join team meetings, at any time and from anywhere I am.
- Integration - GoToConnect (formerly Jive) integrates with third-party software programs used regularly in my office. In my own personal case, GoToConnect (formerly Jive) integrates well with Calendly and this has simplified my meeting scheduling experience.
- Scalability - I have been in meetings where there were tens of participants and it was impressive to see our team meeting go on smoothly, without being affected by the number of meeting participants. This is very important for a large organization like mine.
- [In my opinion] the user interface is not the most intuitive. This has created hurdles for me, in situations where I invited external collaborators to join team meetings.
September 26, 2021
GoToConnect (formerly Jive) is a great option in a remote world
GoToConnect (formerly Jive) was being used by our company as the business-wide solution for video conferencing with both prospects and clients. This solved the business problem of being able to have face-to-face interactions, without having to be in the actual same place as the other party. We had GoToConnect (formerly Jive) auto-installed on every device when a new employee was onboarded.
- Video Conferencing.
- Screensharing.
- Drawing/highlighted cursor.
- Mobile Application.
- Guest sign-on process.
September 26, 2021
GoToConnect (formerly Jive) to the rescue
Our helpdesk used GoToConnect (formerly Jive) to connect with users to assist with various technical problems.
- Remote access.
- Chat.
- Support capabilities.
- End-user access.
September 25, 2021
With Some Extra Effort, You will See All its Useful Features.
Used to help employees telework or telecommute. I have had it in place for years, used it quite a bit more heavily starting in March 2020. The user interface is on par with other software of the same nature. Don't know about back-end usage, but as a user, I found it acceptable, but not exceptional.
- Connect to remote computer.
- Allow access.
- Connect computers.
- Connect networks.
- User interface.
- Extra functions, complicating use.
- Complicated connect process.
- Can slow down computer if multiple programs running.
September 25, 2021
Just Connect with "GoToConnect"
Basically, GoToConnect is used by our whole organization as a meeting tool or a phone system. It has an excellent voice quality and its setup process is very easy - it comes preconfigured and is always ready to go. I can't see a business problem but some applications have lower-priced options with similar features that could affect the business.
- Calls are very clear.
- It has very low latency.
- Interface is very simple that's why it's easy to use (customer friendly).
- Problem fixing by backend team is little bit slow.
- Screen Sharing option [could be improved].
- Startup time needs to be reduced.
September 25, 2021
Simple, Clean and Supportive
GoToConnect was used in my organization as a way to keep up with day-to-day tasks between employees. The need stemmed from everyone working in separate office spaces, yet our work had some overlap. Corresponding through e-mail sometimes can get messy and it is important to keep administrative type work in a different "space" than typical services with clients.
- Accessibility and integration via desktop app or browser is convenient.
- Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
- Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.
- Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
- Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
- Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
September 24, 2021
Good VoIP and teleconferencing software
We currently use GoToConnect as our VoIP solution and it integrates fairly well into our existing architecture. There are some rather great features as it allows for the use of either the physical handset or using software solutions on your phone or on your computer. Our subscription also includes the teleconferencing software GoToMeeting. So it essentially kills 2 birds with 1 stone. It addressed the problem of needing an office phone solution and the additional need for teleconferencing.
- Phone.
- Teleconferencing.
- Mobility.
- Conferencing software lacks a fair amount of industry standard features.
- Using the app on my phone uses a considerable amount of data.
- Conferencing software doesn't have a 1 button temporary unmute like Zoom implements.