GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
GoTo Connect

Overview

Recent Reviews

GoTo it NOW!

10 out of 10
June 24, 2022
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the …
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My favorite GoTo

9 out of 10
June 20, 2022
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (107)

8.2
82%

Hosted PBX (97)

8.2
82%

Directory of employee names (102)

8.2
82%

Message alerts (110)

8.1
81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

Starting at $19

Cloud
per month per user

Standard

Starting at $20

Cloud
per month per user

Premium

Starting at $30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month per user

Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.1
81%

VoIP system collaboration

8.5
85%

Mobile apps

7.3
73%

Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

How much does GoTo Connect cost?

GoTo Connect starts at $19.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (188)

Ratings

Reviews

(1-25 of 129)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect daily for our phone system, dial plan, remote calls, and virtual meeting calls. It is essential to our current business and for future expansion in our industry. It seamlessly switches across all the computers and mobile devices that are used for work, meetings, and scheduling. I also appreciate that it integrates directly with other software that we use daily.
  • Customizable Dial plans greatly exceed expectations
  • Being able to dial in or receive calls remotely
  • Integrations are a necessity in our industry, they work perfectly with our scheduling and calendar apps
  • I would like to see the UI improvements continue, it has been greatly simplified but there is more trimming to be done
  • Expanded network would be great! I'm unable to port my preferred number due to lack of coverage here
Professional services industries can greatly benefit from GoTo Connect.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use all the bundled services like fax through email, virtual meetings, and phone. The app is great for on-the-go checking of the voicemail and taking calls, etc.
  • email for faxes
  • mobility of use of phone services
  • virtual meetings
  • easier interface online
It's cost-effective for small and new businesses and provides a variety of services needed for a professional business. I use the app to take calls and check voicemails when I am traveling away from the office. I enabled texting to the number which is also useful.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect is used in many ways within our organization. The main reason we chose to implement the GoTo service within our organization is for the ease of use and for connecting our team digitally across multiple platforms. We needed an alternative to Webex and looked at a few alternatives but found the encompassing capabilities of GoTo to cover all of our needs. We use it both domestically and internationally seamlessly and without any issues.
  • Scheduling digital meetings with ease and a single click
  • Sharing & collaborating in real time on a team project
  • Video conferencing is simple to use
  • Redesigning of the application makes it difficult for users to re-learn simple settings
  • The lack of ability to form group chats and use the service while not in a meeting
  • Screen share does not take up the entire screen which makes it difficult to sometimes view
GoTo Connect is an exceptional service but leaves some room for improvement in its application interface. With the recent redesign of the application, many users are struggling to learn where common actions have been moved to. However, once the service is running and has been learned it is a powerful tool to help bridge the company closers vs using conventional email.
The implementation of the GoTo Connect system has been a breeze and the customer support was extremely helpful with our international employees who needed configuration setup to receive and make outbound international calls using various country codes. The installation was a breeze using our existing internet service and just plugged in the new phones, connected to the internet, and retrieved our configuration profiles for each user.
The usability of GoTo Connect is sufficient enough for our small organization. It offers us many features that can help us track call reports by the user as well as an easy setup of ring groups to handle multiple users' incoming calls and direct them to the correct phone.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect was able to combine individual business needs for our stores, our call center, and remote workers into one seamless application. While we faced some challenges because our business was unique, GoTo Connect has been helpful in finding ways to have our needs met, and they are continuing to upgrade their services. Our business is unique in a way where we have public stores that have a different way of fielding calls than our call center does. With the use of dial plans, GoTo Connect Contact Center, ring groups, and more, we were able to move all our needs to their company.
  • Contact Center
  • Dial Plans
  • GoTo Connect contact center reporting
GoTo Connect works really well for standard business models and call centers, but if you have specific needs in a unique company like ours, you may need to experiment with what they have so it works for you and your company. For our company, we have multiple brands and there are some features in the contact center that are missing or a disadvantage when you have multiple brands.
June 24, 2022

GoTo it NOW!

Score 10 out of 10
Vetted Review
Verified User
Review Source
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the company we were using previously... and this is much better. The quality of calls is outstanding, regardless of cellular or wireless connection. Customer service solves any infrequent issue promptly and satisfactorily. Best service we've had in the past 10 years.
  • quick connection time
  • clear voice recognition
  • caller ID is adequate
  • occasional call disconnect
  • occasional service interruption
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect for all our communications, with Yealink phones and the mobile application we are connected from anywhere, I am amazed at the great call quality that GoTo Connect gives us. Previously we had the problem of the limitations of an analog switch due to the lack of portability, in addition to the costs involved in updating or renewing it. Without a doubt, it was our best choice to hire GoTo Connect services.
  • The quality of the call stands out from other telephony services
  • The mobility of telephone lines saves a lot of installation and relocation expenses
  • The cost of the service is fair for all the features it offers
  • The service provides connection with desk phone and mobile phone without complications
  • It would be great to be able to take an ongoing call from your desk phone in the mobile app
  • Record calls from the basic plan at least for some extensions
  • Improve the virtual meeting interface
GoTo Connect covers all our communication needs throughout the company, for the customer service area it helps a lot in its portability, it is not necessary to have employees in a static place since they can answer and redirect calls from anywhere. For the administrative and operational areas there is no limitation in case of having cases of work at home. I don't find any weakness to GoTo Connect
Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize Jive & GoTo Connect for our multi-site business. We use it in offices, manufacturing plants, grocery, retail, and agriculture. We have around 300 users and rarely have issues with the platform. I am responsible for managing the platform, adding/removing users, maintaining the database, and ensuring a logical order inside of Jive/GoToConnect.
  • The mobile app is intuitive and user-friendly.
  • Scalability - can scale to any size easily.
  • User interface is user-friendly and easy to navigate.
  • Support is easy to get on the phone and is very knowledgeable about the product,
  • Admin user interface.
  • Reporting/exporting data.
We utilize Jive & GoTo Connect for our multi-site business. We use it in offices, manufacturing plants, grocery, retail, and agriculture. We have around 300 users and rarely have issues with the platform. It works seamlessly between all of our physical locations and is scalable. We have a mix of physical Yealink phones, as well as users using the mobile app for phone calls.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We migrated from an on-prem very out-of-date system to GoTo Connect. The difference is night and day. GoTo Connect gives us so many more options that our users need. For example, the ability for a teacher to use the mobile app to contact parents without showing their personal cell phone number. We are using desk phones, mobile and software apps, faxing, texting, GoTo Meeting, and more. We have about 1,100 users/active phone numbers on it currently. Feedback from users has been very positive.
  • Mobile and software app works well and is very helpful
  • Flexible phone services
  • Good quality of voice calls
  • Good support and documentation
  • All in one service for a number of functions at one phone number
  • GoTo Meeting integration into the apps is getting better but needs to keep becoming more seamless
For a K12 school district like ourselves, it works great. Safety is important, and it allows us to have failover for 911 in case the internet is not accessible. Works well for classroom and office users.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect is the phone system we use for all employees here at our company. We have phone sets throughout the office and some of our remote employees have phone sets at their home offices as well. We also have the option of using the app on the smartphone which works quite well. This was useful during the start of the pandemic when our office was closed. We also receive voicemails to email via mp3 which is an improvement over our last phone system which was just an analog handset connected to a landline.
  • Instant delivery of voicemails via email per user mailbox
  • Allows virtual editing of contacts for use with hardware phone directory expansion
  • Connects Goto account to smartphone via app
  • Voice quality of calls on Goto smartphone app
  • Latency time of calls on Goto smartphone app
Excellent for remote working. Excellent for merging siloed phone systems within one company or between departments. Easy to program extensions for all employees and name them via computer app instead of setting up everything via the web portal or physical handset only. Less appropriate for users who require extremely low latency point-to-point analog telephone communications instead of VoIP.
June 21, 2022

GoTo Connect

Matthew Stalnaker, CISR, CPIA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We started looking at alternatives to our phones during the pandemic. Our current system was struggling to support our staff working from home. We looked at many systems and felt that GoTo Connect meets our needs the best. We were happy to see that it included a video meeting platform that we could use with our customers and staff. It works well for us. There is no perfect system out there, but for us, GoTo Connect comes as close as any we found.
  • Clear phone quality
  • Text messaging
  • Setup was relatively easy
  • Make meetings easier
  • Add a call parking button
  • Be able to make outgoing faxes with out having a code in the subject line
GoTo Connect works perfectly for our small business. It seems to be able to be scaled easily and quickly when we decide to expand our staff. I would recommend to anyone that doesn’t want to host there own PBX and want features that’s not available when you host it yourself. It has been great. They do offer faxing included. We use it for incoming faxes but not outgoing because it is too difficult.
Score 8 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect has been very helpful for our small business organization with workers working remotely in their homes. I mainly rely upon the GoTo Connect Mobile Application for inbound and outbound calls and merging 2 callers. I utilize the forwarding of inbound calls to my cell phone. I am able to quickly update my voicemail when I'm out of office through the mobile app. The Admin Portal allows me to set up features like Buddy watch for the users who want to utilize their hardset phone on their desks when they are in the office to see whether other users are on the phone or available to take a call. The Admin Portal also allows me to register the hardset phones using the MAC address. For my daily use, I have not had any major issues using the Mobile Application. I rely less on the GoTo Connect Desktop Application as it seems to log me off often, requiring me to login too often.
  • Mobile application.
  • Inbound and outbound call quality.
  • Ease of updating voicemail.
  • Ease of logging into admin portal to enable or disable call forwarding.
  • Improve GoTo Webinar, requires too much memory space on laptop.
  • GoTo Webinar should not require outside parties to create an account.
  • GoTo Webinar should not require 3rd party app to blur background.
  • GoTo Connect desktop app should not require re-login so often.
I think GoTo Connect is well suited for offices who have employees that work remotely. It is best for users who want to have a business presence when making or receiving calls whether in the office or at home. It is for users who work well on their Mobile phones. It caters to users who also like using a portal to make changes without having to call into a support line. It might not be as great for users who are required to be on video meetings with outside parties daily. I think using another platform like Zoom or Google Meet works better, depending upon how many people will be speaking on the call, etc.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this program as our Mobile Office Phone.<br><br>I use this program to send and receive calls as well as receive voicemails.<br>
  • It does what it markets itself in terms of a office phone
  • Does not crash often
  • Consistent
  • Sometimes there are issues with connection
  • Sometimes it is hard to hear the customer or they have trouble hearing us
  • The app will lag and crash occasionally, but usually it is good
I was driving when a customer called the office number (GoTo Connect). I was able to service the customer while on the road rather than having them wait till I get back to the office to call them back to answer their urgent questions.

This program is very good for Work From Home scenarios. Having access to the work line when sick or working from home is very convenient.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect as our primary VoIP system. All call routing, phone scheduling, and faxes utilize this system.
  • Simplified Call Routing
  • Virtual Faxing
  • Voicemail to email
  • Not being passed around when calling in
  • Workflow for setting up new accounts could be more efficient
  • Notifications that are targeted to the products we use when there is an outage, rather than "something is happening somewhere in the world" that's not particular to our organization.
Easy, single pane of glass management for managing VoIP system.
June 21, 2022

GoTo Connect Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Its our phone system. We have two business at our location that we use the VOIP system to reroute calls to a particular person or group.
  • Customer Service
  • Reliable System
  • Always making improvement to the system
  • Better training of your Central America support staff
  • Ability to add codes for calls - billing purposes
  • Improve softphone software
The system can easily adapt to any business.
June 20, 2022

My favorite GoTo

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician reached out to the customer. I like that I am able to get emails of each call to which really helps after the weekend.<br>Go To Connect is rather easy to use.
  • The phone goes off right away
  • Email the messages to my email as well
  • Shows if we responded back to the customer
  • If it could be set for one on technician each day instead of all phones going off each day.
Even if the phone service is not working in our office at least GoTo Connect works and calls our phones. We had a time that during the holiday the phones were not being forwarded on Memorial Day I was able to go into the website and change for all the phones to go to our technician that was on call.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use GoTo Connect for my work phone with an IP phone, and also on my desktop to accept and make calls relating to my work at the Home Builders Association.
  • GoTo Connect has many great features with differing voicemail message capability.
  • GoTo Connect has a great DND Feature
  • GoTo Connect is easy to download to mobile devices with excellent call quality
  • GoTo Connect saves my business money.
  • If GoTo Connect IP phones had a larger screen that would be great.
  • GoTo Connect could make switching between calls much easier.
  • GoTo Connect could use separate buttons to switch between busy and unavailable
GoTo Connect is great for office use, and the use on your desktop is a wonderful feature, but sometimes the call quality on a mobile device is not very good, and when traveling if your signal is not strong enough, calls are unable to be made or received, so if they could improve that it would make this product much more useful.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect to direct calls to our appropriate departments, text, and stay in connection with our staff. We have found that the setup and initial support setup were easy enough and went well. It was great to play around with until we got everything set up how we would like it. It is also very easy to change the system after hours as well. The only problem we find is that the calls don't always ring through to all those set up to use it and there doesn't seem to be any current correction for this. There is no rhyme or reason as to when it happens or to which staff member. Sometimes the call won't open correctly by swiping on our cell phones and a call is missed not being able to open the call or it doesn't ring at all and then there is a message.
  • User friendly
  • Easy to manipulate the dashboard and easy to read - Simple and clear
  • Responds to inquiries and also lets you know when there is an issue and resolve the time expected
  • Calls that don't ring through properly
  • Opening the call on a cell phone is not always successful - doesn't matter the type of phone
Well suited to provide extensions within the office, works well for on-the-road as it also has an app. It can be challenging when there is no WIFI service or Data challenges.
Score 10 out of 10
Vetted Review
Reseller
Review Source
GoTo Connect is the only contact center software we use for our business, it has been extremely reliable and feature-rich, for our agents and customers alike. The support offered with the service is unmatched in my opinion, that is what makes me look like an expert in areas I am not.
  • Customer Support
  • Reliable service
  • Features that make sense to the real world
  • More ways to get deals on equipment like loyalty gifts to redeem
  • we should get GoTo Connect swag and gear along with a badge for our profiles of all users showing how long we have been with GoTo Connect "Customer since" Ambassador Since".
  • fun virtual events not just training but real networking live events in the GoTo Webinar hubs.
We enjoy the peace of mind that goto connect has provided our call center, we are always learning new ways to use the service and discovering new features because the developers seem to be constantly improving and making everything seem to be a touch away and the Rock Star customer support is just amazing!
Score 9 out of 10
Vetted Review
Verified User
Review Source
When Australia closed down landlines, we were forced to replace our phone systems with IP systems, using the NBN. After substantial comparisons with systems offered by the telcos, it became clear that they were outdated and limited. GoTo Connect demonstrated a superior product in terms of software and hardware at competitive pricing. Their onboarding system is self-paced but clearly outlined, with help always available. We have now been using the system for over a year and found it more capable than we ever expected. We are yet to discover how best to use the features available to us. We are also extremely pleased with the quality and clarity of the hardware included. Finally, although sometimes it is a challenge to reach the help staff directly, they are very thorough and patient when "on the job". This is a system that you can manage, in-house, with detailed instructions and support where needed.
  • self management is easy
  • clarity of instructions
  • range of features and options available to admin and user groups
  • easier to reach help staff, when self help is not working
Well suited when you need to make quick changes yourself Flexibility of bringing in other numbers Flexibility of importing outside voice clips Uses low level of bandwidth, so doesn't drag down internet speed
June 19, 2022

Great PBX

Score 9 out of 10
Vetted Review
Verified User
Review Source
When the pandemic hit, our phone system at the time did not allow our employees to utilize their office numbers while working remotely. GoTo Connect was able to set us up fast enough with softphones and our numbers to use, while we worked to port over our numbers and get actual phones purchased and set up. Very easy system to use.
  • Support lets the administrators know when there is an issue with the system and keeps us informed with updates until the issue is resolved.
  • The Admin Portal is easy to navigate.
  • When there is an update to our directory, I have to put a ticket in with support to refresh our phones(reboot). However, if I make set up a new phone user, their information makes it over to all the phones instantaneously.
GoTo Connect makes it easy to work remotely in the event things get shut down again from the pandemic or other disasters.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Go To Connect has features like the other phone companies at a fraction of the cost. They have the least amount of issues and I have tried them all. Ease of use on the mobile app as well as the desktop app is easy to use and bold enough to view. I recommend anyone who is elsewhere make the switch today. Go To Connect offers digital faxing that is viewable in the mobile app as well as emailed to you. The call queue is very nice. Thank you Go To Connect!
  • Sms/MMS.
  • Call queues.
  • Music on hold.
  • Digital fax.
  • Call hunt.
  • Fax Interface Instead Of Email Send.
  • Hold More Call History Mobile App In Call Queue(More than 23).
  • Separate Team Chat(Office,App Users).
  • Team up with Fieldwork HQ API.
  • Retrieve call recordings In mobile app.
Go To Connect is able to handle all small to large businesses at a fraction of the cost. I tried other phone VoIP companies and they all have their differences but Go To Connect’s interface is clean and easier to use. I wouldn’t change phone companies again. I recommend anyone to switch and start using Go To Connect!
Score 10 out of 10
Vetted Review
Verified User
Review Source
We were looking to replace a free product that was causing us constant dropped calls and other issues. We evaluated several products and narrowed them down to three. One was updating our free product with a new server, a hybrid on-premise, and cloud product, and GoTo Connect which is an in-the-cloud product. What sold us on GoTo Connect was the simplicity of the Administration Page over what we were using and what I had used in the past, Avaya. After we made our decision and implemented GoTo Connect we had no dropped calls and a clear voice with no static.
  • Excellent Voice Quality with no drops
  • Very easy to manage your PBX
  • Easily create dial plans
  • Excellent Support and setup
  • better on hold music when contacting support
  • a way to see the IP address of the phones instead of just the MAC address
For any business, this is an excellent cloud-based option for phone service. We have had very few dropped calls, and no real issues while using it. In Fact, when we started with GoTo Connect it was just with our main facility and corporate office, but after using it for a while and seeing how great it was, we have since converted all other facilities (4) over to it as well with great results.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Cleveland City Schools deploys GoTo Connect to over 600 VOIP lines throughout the district. This includes desk phones and mobile app access to the VOIP line for connectivity from anywhere. Our previous VOIP provider was much more expensive and didn't' provide as many features. GoTo Connect consolidated all of our communications needs into one platform at a fantastic price.
  • High-Quality VOIP Connectivity
  • Easy-to-Deploy and Manage Infrastructure
  • Mobile App Connectivity
  • Customer Support
  • Faxing from an ATA is Hit or Miss
  • Consolidation of Old and New PBX Platforms Needs to be Completed
  • Delineation Among the GoTo Products Can be a Challenge for Users
GoTo Connect is wonderful for small-scale to large-scale deployments. It offers a comprehensive, feature-rich communications platform that can consolidate voice, text messaging, and online meetings into one platform. GoTo Connect assists with the transition from previous voice vendors using a dedicated project manager. We moved over 600 lines with almost no downtime. The product was less expensive than others when considering the total value of the product, and the options and quality are fantastic.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.
  • Phone Trees
  • Call Mapping
  • Scheduled Hours
  • Assigning Users
  • Assigning Phone Extensions
  • Transferring Phone Numbers
  • Speech to Text Voicemails via Email
  • Call Recording
  • Site user interface can be buggy sometimes
  • Searching call records feels a little bulky
We have an employee that works remotely, as well as a call center that answers the phones for us on days when our remote employee isn't available. The system allows us to set a schedule and map the calls to the correct person, or location without having to worry about it every day.
Score 8 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect phone system is used for our district and school sites. Programming phones is simple via the admin console and allows us to make changes within minutes. Incoming calls can be received on the phone or via email. Several phone models are available for our different needs and all devices work together seamlessly. The Customer Service Department is very helpful when contacted and the follow-up to make sure an issue has been taken care of is appreciated.
  • Customer Service
  • Admin console is user friendly
  • Device replacement is easy
  • No more company name changes
  • Would like to speak with the same customer service rep vs starting over when having to call back for an unresolved issue
I recently had to conduct some troubleshooting of a device it was quickly determined the device was defective and needed to be replaced; a new device was received within one week along w/a packaging material/shipping label to return the defective device. Setting up the new device took a phone call to Customer Service but the process to get the new device working properly took less than 10 minutes.