GoTo Connect

GoTo has been an amazing platform and made my life as admin exponentially easier. I cover 3 dispersed locations across the US and one in Canada. Overall, we have around 50 lines, auto-attendants, shop intercoms, and alert functions set up. The install was easy, service is consistently good, the admin portal is user friendly, and the apps are reliable and intuitive. I love that when we have people out of the office that I can, in less than 5 minutes, have all of the lines from one branch rerouted to another and can reverse it even faster once the office is manned again. Holiday messages have never been easier to manage with scheduled adjustments to the call plan that I can set at the beginning of the year, all planned holidays and employee events are covered and I never have to think about them again. If an unplanned event comes up, it is only a couple of minutes to update the plan and we are good to go again. I really can't say enough good things about my experience with GoTo Connect.

• It takes only a fraction of the time to set up new extensions or take down old ones compared to previous providers.
• The quick moving of lines keeps customers from getting stuck on voicemails and allows the continued person-to-person contact.
• As the sole admin, I am able to continue with other projects rather than getting bogged down trying to keep our phones up.

Broadvoice | GoContact

Acumatica, N-able N-central, Microsoft 365, TeamViewer

We use GoTo Connect for our verbal and texting communication requirements. From daily calls , we monitor inbound and outbound traffic and ensure calls are routing properly. We also utilize text to communicate with our clients and vendors. Texting has proven to be a proficient means of conducting business operations. We also do utilize the E-Fax to send text faxes and also receive faxes.

• Cost Savings have been realized from reducing hardware .
• We are all able to collaborate remotely and it has been seamless and easy to setup.
• I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.

Microsoft Teams, Adobe Acrobat, Microsoft Office 2016 (discontinued)

Go-To is our primary telephony vendor. We use them to provide digital soft-phones to our entire company, manage our phone numbers, and our company's call-center/dial plans. Go-To covers telephony for our US offices and phone lines, allowing us to provide effective customer service, technical support, and more. Being a Go-To customer has been a great professional experience.

• Go-To has saved my company $100s a month, while also having a better customer experience and support team.
• We have fewer total dropped calls, fewer customer complaints, and more sales thanks to the dial plan feature and its effectiveness.
• We are able to track our call center metrics effectively and see where we can improve the calling experience for our customers.

Dialpad Connect and 8x8 Contact Center

ThreatLocker, Maestro

We use GoTo Connect for internal collaboration, client clarification calls, and discussions during deployment or production issues. It lets our team members instantly connect through the desktop app, review call history, and continue discussions without switching platforms. It helps to keep our communication structured and lets us focus on development and debugging tasks.

• Time spent on coordinating calls and follow-ups reduced.
• Fewer interruptions during work due to voicemails and call routing.

Miro, Atlassian Jira, Trello

We currently use GoTo for our Phone Management System. We enjoy the capability of servicing our own account, but also benefit from having the support of the customer service team in case we encounter something we cannot figure out ourselves. We have used the system for over 6+ years and could not recommend the services more.

• Phone System Management is Easy.
• Mobile App Feature allows us to work more seamlessly.
• Like the Holiday scheduling feature.

Google Analytics, Google Meet