GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Reviews
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January 22, 2024
GoTo Connect Overview
Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote support session initiation and the ability to automatically track session information within the same Zendesk ticket. The integration with Google Translate provides real-time, multilingual support to customers
December 11, 2023
GoTo Connect offers basic services for smaller users
I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple needs are met by inbound and outbound calling.
I don't have a large enough data pool from others
November 30, 2022
Great phone service for a great price
I really do not know. We have what we need. This is a small practice and the needs are not terribly technical.
November 25, 2022
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
Their features, their reliability and their customer service sets them apart in our experience.
September 22, 2022
GoTo Connect Review
I have never used any competitor products but I have demoed a few and the thing that kept us from even considering making a change was that they did not have the capabilities to have call queues as GoTo can. Those queues are huge to our business and are key to the way we are able to assist our clients.
September 21, 2022
I trust GoTo Connect!
GoTo Connect is a cloud-based phone system that offers a variety of features to small and medium businesses. GoTo Connect is unique in that it offers a single solution for voice, video, and messaging, making it an ideal solution for businesses that need to communicate internally and externally. GoTo Connect also offers a mobile app, which makes it easy for employees to stay connected while on the go. In addition, GoTo Connect offers integration with popular CRM solutions, making it easy for businesses to manage their customer relationships. GoTo Connect’s combination of features makes it a powerful tool for businesses of all sizes.
I think everyone does about the same thing now with VoIP, but GoTo just does it better. The support is what sold me on the solution though. Therefore during and after the sale. It just works and the management is seamless
July 20, 2022
Get Your Business Correct by GoTo Connect!
Remote and compatibility systems for customer service is the best no other company does it like GoTo Connect. Some have one or two things they do but not all that you need, you have to outsource to more companies making cost for your business increase. Also, a lot companines aren't trusted or last as long making changes that were not expected.
July 20, 2022
GoTo Connect meets your VOIP needs
The chic user platform really stands out to me as compared to others. It is incredibly easy to navigate. The menus and windows in the application make it easy to find what you're looking for and makes accessing the features easy to do as well.
July 19, 2022
Superior Product
Yes, unlimited voice mail boxes for users without handsets at no charge
July 18, 2022
Simple, Clean and Supportive
I have only seen additional features from competitors compared to the features list of GoTo Connect. It is the small things that other companies offer that begin to add up to something tangible. I have nto exhausted the list of features from this software, but it just does not have the aesthetics that other options have which sems to be it's biggest downfall in my opinion.
July 15, 2022
GoToConnect is truly MY JAM!
I don't see any fundamental difference from GoTo to their competitors. I believe that the GoTo platform is really easy to use but I believe that their excellent customer service and willingness to go the extra mile sets them aparty.
July 12, 2022
You should use GoTo Connect (formerly Jive)
I'm honestly not sure if GoTo Connect offers a whole lot that isn't already standard for most of their competitors. The integration with Microsoft Teams is quite nice. Their customer support has also been really helpful on the handful of occasions that I've need to get into contact with them
I find it unlikely that GoTo Connect would provide services any different than others who offer similar service. In fact, the add-ons can be a distraction from the product's main use - VOIP telephony.
July 12, 2022
Very Happy With GoToConnect
Score 10 out of 10
Vetted Review
Verified User
GoTo Connect (which was originally Jive) was the first service of this type that our firm implemented so I can't compare it to other competitors. While I am sure other competitors probably offer great service as well, the features provided by GoTo Connect have been extremely beneficial to us as a company. Furthermore, their customer service is outstanding!
July 12, 2022
We're Connected to the Matrix with GoToConnect
Unknown on this, we were referred to GoTo from another one of our clients. We previously utilized Google Voice however it didn't scale well with what we were trying to accomplish.