Skip to main content
TrustRadius
GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Read more
Recent Reviews

GoTo is the GoTo.

9 out of 10
December 07, 2023
Incentivized
Our organization uses GoTo Connect for our phone connect services across the business departments. It helps our team easily switch between …
Continue reading

Good solid product

8 out of 10
December 06, 2023
Incentivized
Allows us to remotely assist our customer base, taking control of their PCs (with consent). Been invaluable to support the increase in …
Continue reading
Read all reviews

How GoTo Connect Differs From Its Competitors

All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.
Continue reading

All in One Platform

My experience with GoTo Connect has been a game-changer. The all-in-one solution seamlessly integrates phones, meetings, and messaging, simplifying IT management. The unified admin tool not only makes my job easier but enhances overall communication efficiency across the board.
Continue reading

All in One Platform

Before the consolidation of several GoTo products from their original owners, we never saw GoToConnect as an all inclusive system for phones, meetings, and messaging. We used various standalone messaging platforms such as Slack, HipChat and Teams based on user experience and functionality. …
Continue reading

All in One Platform

We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.
Continue reading

All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …
Continue reading

All in One Platform

To find a phone that does most if not all that you need in a business is a blessing in disguise. It is very customizable and easy to configure. The excess codes that are usually needed is not something that you have to worry about when you are using GoTo
Continue reading

All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …
Continue reading

All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.
Continue reading

All in One Platform

The phone system has been excellent. Physical ethernet phones and smartphones and computers all work well together via the Goto system. Messaging and video calling are great features as well but are not used very frequently in my particular role at the company. Admin settings are integrated more …
Continue reading

All in One Platform

I have been using all the tools from GoTo Connect. And have been extremely happy and satisfied with GoTo Connect. There haven't been any major issues using those tools. Also, the GoTo Connect support team are just fantastic and extremely helpful.
Continue reading

All in One Platform

We now can say that we have a complete unified solution that allows to keep all of our communications in one place. The product keeps getting better and better. No other vendor has all these features for the same price. They just nickel and dime you for every feature. It is easy and it works!
Continue reading

All in One Platform

My administrative experience has been extremely positive. I am able to add custom music-on-hold, set business hours, and enter organizational holidays. The cloud based phone system does the rest. Even when a natural disaster knocked out power for several days, my users were able to function with …
Continue reading

All in One Platform

I love the all in one model, and GoTo has been adequate for meetings and messages. Where it continues to be unreliable is with phone calls. I have resorted to calling from my personal cell phone when I know I'm about to have a long appointment with a grieving client, because those calls (so far) …
Continue reading

All in One Platform

Our users still prefer the GoTo Meeting experience over the GoTo Connect experience for online meetings. There have been some features stripped that used to be in GoTo Meeting (or if they're there...they've become really difficult to find) which has left our users a bit frustrated. In terms of a …
Continue reading

All in One Platform

GoTo Connect works great for me, scheduling meetings, instant messaging, calling and virtual meetings has never been so easy.Personally, I also like to use GoTo Connect to improve communication with my students.
Continue reading

All in One Platform

The platform really sticks to the messaging - it is really easy to have your phone connected right to your desktop. No employees have had issues figuring it out as far as I know, because it is intuitive and has a really simple and clean interface.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (144)
    8.5
    85%
  • Directory of employee names (137)
    8.0
    80%
  • Message alerts (147)
    7.6
    76%
  • Call reports (132)
    7.2
    72%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Basic

Starting at $19

Cloud
per month per user

Standard

Starting at $20

Cloud
per month per user

Premium

Starting at $30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month per user
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8
Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.2
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.5
Avg 8.3
Return to navigation

Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)

GoTo Connect Video

At GoTo, we believe in making IT easy, anywhere. So, our GoTo Connect and GoTo Resolve products help you keep your employees and customers connected, supported, and secure –whenever, and on any device. Discover your GoTo. Learn more about our GoTo products at http://www.goto.com.

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

GoTo Connect Downloadables

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $19.

RingCentral MVP, Nextiva Business Phone Service, and 8x8 X Series are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 8.9.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(297)

Attribute Ratings

Reviews

(1-25 of 176)
Companies can't remove reviews or game the system. Here's why
December 09, 2023

Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform

Ch Shahryar Fazal | TrustRadius Reviewer
Ch Shahryar Fazal
Business Development
Silver Ant Marketing (SAM) (Marketing & Advertising, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SME business owners and sales team members who have daily scheduled meeting and are fond of managing all the stuff from their phone. GoTo Connect is an ideal software for them.

GoTo Connect needs to attract more users on its platform so people can switch easily. If a client is not comfortable to switch from his previous software he might not move to GoTo Connect. In that scenario we would have to move to his software to progress with our communication success
December 08, 2023

Great services, Make your business more productive

Ankit Yadav | TrustRadius Reviewer
Ankit Yadav
Product Manager
Toothclick (Computer Software, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited in a organisation of people 5-15+ so that when it comes to timeline and responsibilities to assign, we can use goto connect as micro manager which keep everyone updated and in loop. File sharing and collaboration is great features to work faster and quicker to deliver results on time with accuracy
December 08, 2023

Connecting the Dots: GoTo Connect Wins the Unified Communications Race

Verified User
Analyst in Product Management
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well-suited scenarios:
  • Unified Team Communication: GoTo Connect excels in fostering communication within teams spread across different locations, offering a unified platform for voice, video, and messaging.
  • Remote Collaboration: Ideal for remote collaboration, GoTo Connect facilitates efficient communication between team members working from various locations.
  • Customer Support Calls: Well-suited for customer support teams handling calls, thanks to reliable call quality and features tailored for professional communication.
  • Scalable Communication Needs: GoTo Connect is a strong choice for organizations with scalable communication needs, easily adapting to changing team sizes.

Less Appropriate Scenarios:

  • Minimalist Communication Requirements: For organizations with basic communication needs, GoTo Connect might be seen as feature-rich for simpler requirements.
  • Extensive Collaboration Features: If advanced collaboration tools beyond communication are a priority, organizations may need to explore platforms with broader collaboration capabilities.
  • Complex Integration Requirements: Organizations with highly complex integration needs might find that GoTo Connect's integration options are not extensive enough.
  • Budget Constraints: For organizations with tight budgets, GoTo Connect might be perceived as a premium solution, and more budget-friendly options could be considered.
December 07, 2023

Good Feature Set for Office Telephony/Conference Rooms, Small Contact Centers

Verified User
Administrator in Information Technology
Marketing & Advertising Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Connect is well suited for our hybrid work environment because we can use physical phones like for executive offices and speakerphones for conference rooms on premises. However most of our staff is remote, so we utilize virtual soft phones for remote workers on Mac and iOS to route client calls etc. We also use the extensive dial plan functionality and number flexibility to create small contact centers, create one-off support numbers (like for new clients) or provide numbers for promotional IVRs and things of that nature

December 06, 2023

Great user experience

Verified User
Employee in Customer Service
E-Learning Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I love GoTo Connect and using it on my browser makes it easy to place and receive calls. The only reason I won't give it a ten is that the connection is unstable even when using high-speed wi-fi. The phone app just doesn't load as well but the connection is much better. The only thing I would like to change is to be able to make ourselves not available while logged in a queue. If we need to step away for a moment, we have to log out of each queue we're logged into, otherwise our phone rings and rings.
December 06, 2023

Seamless tool that is useful from proper client management

Verified User
Employee in Marketing
Marketing & Advertising Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a more remote team with has come a long way to help manage at-home workstations. We used to have an in-house call center in a building that replied to this but now it has changed. We also used it to manage any messages or notes during meetings with clients to capture their needs and wants.
December 06, 2023

GoTo Connect for remote work is great

Verified User
Manager in Professional Services
Non-profit Organization Management Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
My office is fully remote. I typically work from home so whether I'm working at my desk or I'm working out of the house, I can get phone calls on the handset or on my cell phone. If I'm away from either the voicemails show up in realtime so it's easy to get back to people.
December 06, 2023

GoTo Connect offers basic services for smaller users

SL
Stu Lipkin
IT Manager
Southface (Non-profit Organization Management, 11-50 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are a simple organization and if you need to modernize an old phone system and need something fairly simple this will definitely work. However, much of the functionality seems to be geared towards bigger organizations with call center functionality. While the application has been better than what we had, there has been frustration form users over little things that seem to be missing for the individual user while many of the updates seem to focus on things useful for bigger organizations.
December 06, 2023

GoTo Connections Really Makes it Easy to Stay Connected with our Patients!

Verified User
Manager in Other
Medical Practice Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have an employee that works remotely, as well as a call center that answers the phones for us on days when our remote employee isn't available. The system allows us to set a schedule and map the calls to the correct person, or location without having to worry about it every day.
December 06, 2023

Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)

Verified User
Manager in Engineering
Music Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Excellent for remote working. Excellent for merging siloed phone systems within one company or between departments. Easy to program extensions for all employees and name them via computer app instead of setting up everything via the web portal or physical handset only. Less appropriate for users who require extremely low latency point-to-point analog telephone communications instead of VoIP.
September 15, 2023

Simply the Best!

PS
Praveen Shrestha
Solutions Engineer
Chyma (Telecommunications, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
It's very well suited for any business organization. And can receive or make calls anywhere you want to. Very flexible and mobile. In my case, I sometimes have to be at customer's site or will be working from home, but I never miss my calls. I found that its less appropriate for call centers environment. But I am sure, GTC will be looking on it.
September 13, 2023

GoToConnect is a robust, consolidated solution for voice, video and chat

MS
Matt Speare
COO (Chief Operating Officer)
Carter Bank & Trust (Banking, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Excellent choice for a distributed workforce who has to be in constant touch and collaboration to service customers. Easy to bring multiple associates into a collaboration session and the YeaLink desk phones have industry standard functionality
July 13, 2023

GoTo Connect - A wonderful tool for Webinars

Meagan Peters, CHDM | TrustRadius Reviewer
Meagan Peters, CHDM
Senior Account Manager
Vizergy Digital Marketing (Hospitality, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Meeting was not suitable for Internal meetings where you just needed a quick connect with your team.

The reason we bought GoTo Meeting in the first place as it was the best tool for hosting webinars with our clients. Each Account Manager had 60 accounts and instead of hosting 60 induvial meetings, we would host webinars and office hours with GoTo meet so we could share the recordings and it has great presenter mode.
May 10, 2023

I love Jive Hosted VoIP! Simply the best there is pound for pound.

Nathan Archer | TrustRadius Reviewer
Nathan Archer
Director of Business Development
A & H Technology Group (Management Consulting, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Likelihood to Recommend
Jive Hosted VoIP is well suited for the SMB market to allow the business owner to appear to be larger than his resources would allow him to be. The professionalism of the platform takes an SMB to another level. The SMB now has the power of an enterprise grade solution.
May 03, 2023

Great Cloud-Based Phone Solution

DM
Doug Marchand
IT Manager
Saint Andrew's Chapel (Religious Institutions, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any organization that has multiple users could benefit from GoTo Connect. Subscription pricing is straight forward and budget friendly. Small organization that normally rely on mobile phones probably would be better off avoiding GoTo Connect. Organizations with large numbers of employees might find a solution that is more budget friendly.
Return to navigation