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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
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User friendly VoIP

9 out of 10
December 11, 2023
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …
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How GoTo Connect Differs From Its Competitors

All in One Platform

Featuring a single administration interface vastly simplified our IT management tasks, such as user provisioning, configuration, and troubleshooting. Our IT administrators benefit from having a centralized hub for managing various communication aspects. The consistent user interface across …
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All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management …
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Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also …
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Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote …
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All in One Platform

We use GoTo Connect as both our text messaging software and phone provider for dealing with our clients. It is essential to the success of our company. We use the text function, which lets us transmit and receive documents electronically, to communicate with our clients and potential clients …
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All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.
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All in One Platform

My experience is awesome as I mentioned before its easy to use very friendly maximum number of participant can join live stream and best thing is screen sharing where we can easily identify the issue within the organization
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All in One Platform

The on boarding process for go to connect was very easy for me and my team members so considering the IT part it's very easy for us in case of go to connect as all the features are available at single portal like call meetings and messaging, we don't have to hop from screen to screen for using …
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All in One Platform

As GoTo connect provides the unified solution it gives a lot of reliability on one application only. So it saves a lot of time between switching applications for different task. As its is easy to use with all its feature it takes a presedence over other calling and messaging applications.
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All in One Platform

I love the adaptability that GoTo offers me. I can roll out practically any improvement to my telephone setup under the sun through the simple to-utilize administrator entryway. Being able to make changes to my telephone framework on the fly without reaching an external telephone manager has been …
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All in One Platform

Fairly well. We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. However, it is not as of yet on par with virtual meeting solutions such as Teams or Zoom.
We use other solutions where deeper functionality, for both presenters and attendees, is …
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All in One Platform

You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions
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All in One Platform

GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily …
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All in One Platform

The experience with the product has been pretty good so far. The teams have adopted the platform very quickly and it has now become one of the top five most important tools for us because of our dependency on us for daily meetings, messaging, calls - audio and video, etc.
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All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all …
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All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …
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Tangible Impacts

The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new …
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Product Differentiation

I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple …
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All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.
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All in One Platform

My experience with GoTo Connect has been overall very positive. Everything in one place makes it much easier and user-friendly for the entire organization.
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All in One Platform

Before the consolidation of several GoTo products from their original owners, we never saw GoToConnect as an all inclusive system for phones, meetings, and messaging. We used various standalone messaging platforms such as Slack, HipChat and Teams based on user experience and functionality. …
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All in One Platform

We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.
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All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …
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All in One Platform

To find a phone that does most if not all that you need in a business is a blessing in disguise. It is very customizable and easy to configure. The excess codes that are usually needed is not something that you have to worry about when you are using GoTo
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All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (157)
    8.8
    88%
  • Message alerts (159)
    8.4
    84%
  • Directory of employee names (150)
    8.3
    83%
  • Call reports (143)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Quality Assurance
Information Technology & Services Company, 10,001+ employees
Verified User
Analyst in Quality Assurance
Computer Software Company, 51-200 employees
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Pricing

View all pricing

Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8
Avg 8.3
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

GoTo Connect Downloadables

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-25 of 37)
Companies can't remove reviews or game the system. Here's why
September 22, 2022

GoTo Connect Review

Verified User
Executive in Other
Veterinary Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
10
Call quality is very good, have had very little issue with this. The only issue we have had was unrelated to the GoTo service and was more about the relay between our server and the Wi-Fi.
July 20, 2022

GoTo Connect meets your VOIP needs

Shanna Kostopulos | TrustRadius Reviewer
Shanna Kostopulos
Paralegal/Supervisor
Summit Conversions (Legal Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
9
Call are almost always incredibly clear. There is not static, humming, buzzing, etc. like I have experienced with other products. Calls complete quickly. Calls do not drop. There are not voice delays or lags in conversations. Generally very easy to hear and understand conversations and recordings. Lines connect very easily.
July 18, 2022

Simple, Clean and Supportive

Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Laura Samoisette, LEED AP, WELL AP
High Performance Division Project Manager
Resilient Buildings Group, Inc. (Renewables & Environment, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
8
Call quality is average, as any system goes there is bound to be feedback at times and/or calls dropped occasionally. I did notice an improvement over the sound quality that comes out of a cell phone by using the desktop audio. So in that sense, the call quality is pretty good and you should not experience major issues.
July 12, 2022

You should use GoTo Connect (formerly Jive)

Verified User
Technician in Information Technology
Legal Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
9
At this point, the total number of calls we've made and received has topped a few thousand, and to this point, we have not had any dropped calls or calls with significant interference. We have had a few moments where the audio quality dips slightly, but it has always been mild and brief.
July 12, 2022

GoTo Connect is rock solid, affordable, and I highly recommend it ... No "Jive". :)

MW
Michael Wilson
President
Post Hill Press (Publishing, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
10
The internal extension to extension calls are strikingly clear regardless of geographic location. I have no complaints about external call quality. We've had no issues with connectivity or downtime unless it was due to our local ISP having a temporary outage. The call quality is quite good. With rare exceptions, I can't really see any room for improvement in this area.
July 12, 2022

We're Connected to the Matrix with GoToConnect

Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
Agency Principal
CityScape Insurance, LLC (Insurance, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
9
Very happy with call quality overall. We do on rare occasion have call drops and/or a slight delay but that may be attributed to internet connectivity issues. We use soft phones so I can't attest to how well the call quality is on a desktop phone but I'm quite happy how we're set up
June 24, 2022

Cheaper Powerful Alternative to the other VOIP Providers. A-

Verified User
Director in Marketing
Marketing & Advertising Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
9
The call quality has been excellent. We never have experienced dropped calls and the only times the phone does act up is when we are dealing with internet issues which is out of GoTo Connect control. Calls are crystal clear, especially from one GoTo Connect user to another.
March 18, 2022

Promises unkept - Services unrendered

Tammy Smith | TrustRadius Reviewer
Tammy Smith
Owner/Manager
Wheelers Accessible Van Rentals (Hospital & Health Care, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Call Quality
1
Can't reach out customers. Customers can't reach us. I don't even use the system and I am having to provide my own cell phone to customers to call me as the system will not ring into my computer. Calls immediately disconnect when I try to answer.
February 21, 2022

GoTo Connect- You Get What You Pay For!

DB
Dominique Bonsell
Customer Support Manager
Evoca TV (Entertainment, 11-50 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
1
The agent's calls frequently cut in and out (even when hardwired into a router and using a great setup). There is never consistency in where the phone will ring, and agents struggle to connect to the system, keep callers on the line, and have a clear conversation. When it works, it's great, but overall there's a lot to be desired.
November 23, 2021

GoTo Connect All Around Great System

Robert Copeland | TrustRadius Reviewer
Robert Copeland
Vice President of Client Services
BOLD Integrated Payments (Financial Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
9
The call quality is really good. As long as you have good internet service the quality will be good. No phone system can fix bad internet so I can not blame them for that. They also have a dashboard that shows the call quality by the user to help you monitor any issues.
November 02, 2021

Easy implementation and configuration with a quick ROI

JL
Jon Le Roi
Director of I.T.
Mendocino Forest Products (Paper & Forest Products, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
10
We have over a dozen locations with unique internet providers and our call quality has been very consistent across all of these sites. Our users can be very vocal if there are issues and I found I had to reach out to them to get confirmation that they were not having any issues with the calls.
October 14, 2021

A Convenient Tool for Video Meetings and Communication!

Sylwester Lyga | TrustRadius Reviewer
Sylwester Lyga
Senior Researcher
The University of Edinburgh (Research, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Call Quality
8
The basic reason behind liking this tool is the quality it provides. Even at the weak bandwidth connection, it provides us with the best quality of call without any distortion and problem. Being a researcher, I have to get connected to my team for anything related to projects, and, luckily, it has helped us a lot in this time of Covid.
October 08, 2021

GoTo Connect - Best app for remote work

TA
Tomas Aguerrebehere
Supplier Relations Manager LATAM
Expereo (Telecommunications, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
9
GoTo Connect's call quality is one of the best features. Combined with a good internet service provider and connection, there are no issues, losses, or anything that can disrupt your call. In very few cases I had trouble connecting, but it was more attributable to the internet connection rather than GoTo Connect.
September 26, 2021

GoTo Connect (formerly Jive) is Very Simple and Effective to use with good pricing.

Rahat Afnan | TrustRadius Reviewer
Rahat Afnan
Business Development Manager
Intertech Digital ltd. (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
10
Call quality is really amazing whether it is audio calling, video calling, or conferencing. Totally automated service regarding call systems is very much advanced than its other competitors.
September 26, 2021

GoTo Connect (formerly Jive) is a great option in a remote world

Scotty Hunt | TrustRadius Reviewer
Scotty Hunt
National Account Manager
120Water (Environmental Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Call Quality
8
The overall call quality on a desktop or laptop while on a strong wifi [connection] is an absolute 10 out of 10. However, when a user switches over to a mobile device, especially one that is using a cellular connection rather than a wifi system, the quality takes a large dip in performance.
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