GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
GoTo Connect

Overview

Recent Reviews

GoTo it NOW!

10 out of 10
June 24, 2022
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the …
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My favorite GoTo

9 out of 10
June 20, 2022
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (107)

8.2
82%

Hosted PBX (97)

8.2
82%

Directory of employee names (102)

8.2
82%

Message alerts (110)

8.1
81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

Starting at $19

Cloud
per month per user

Standard

Starting at $20

Cloud
per month per user

Premium

Starting at $30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month per user

Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.1
81%

VoIP system collaboration

8.5
85%

Mobile apps

7.3
73%

Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

How much does GoTo Connect cost?

GoTo Connect starts at $19.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (188)

Ratings

Reviews

(1-25 of 40)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
The call quality has been excellent. We never have experienced dropped calls and the only times the phone does act up is when we are dealing with internet issues which is out of GoTo Connect control. Calls are crystal clear, especially from one GoTo Connect user to another.
Tammy Smith | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
Can't reach out customers. Customers can't reach us. I don't even use the system and I am having to provide my own cell phone to customers to call me as the system will not ring into my computer. Calls immediately disconnect when I try to answer.
Score 3 out of 10
Vetted Review
Verified User
Review Source
The agent's calls frequently cut in and out (even when hardwired into a router and using a great setup). There is never consistency in where the phone will ring, and agents struggle to connect to the system, keep callers on the line, and have a clear conversation. When it works, it's great, but overall there's a lot to be desired.
Robert Copeland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The call quality is really good. As long as you have good internet service the quality will be good. No phone system can fix bad internet so I can not blame them for that. They also have a dashboard that shows the call quality by the user to help you monitor any issues.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have over a dozen locations with unique internet providers and our call quality has been very consistent across all of these sites. Our users can be very vocal if there are issues and I found I had to reach out to them to get confirmation that they were not having any issues with the calls.
Sylwester Lyga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The basic reason behind liking this tool is the quality it provides. Even at the weak bandwidth connection, it provides us with the best quality of call without any distortion and problem. Being a researcher, I have to get connected to my team for anything related to projects, and, luckily, it has helped us a lot in this time of Covid.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect's call quality is one of the best features. Combined with a good internet service provider and connection, there are no issues, losses, or anything that can disrupt your call. In very few cases I had trouble connecting, but it was more attributable to the internet connection rather than GoTo Connect.
Score 9 out of 10
Vetted Review
Verified User
Review Source
At this point, the total number of calls we've made and received has topped a few thousand, and to this point, we have not had any dropped calls or calls with significant interference. We have had a few moments where the audio quality dips slightly, but it has always been mild and brief.
Rahat Afnan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Call quality is really amazing whether it is audio calling, video calling, or conferencing. Totally automated service regarding call systems is very much advanced than its other competitors.
Score 8 out of 10
Vetted Review
Reseller
Review Source
GoTo Connect (formerly Jive)'s overall call quality is phenomenal in 99.99 % of the cases, as previously mentioned we do experience call drops and lags when transferring calls internally but that is very rare. If that's overlooked we have had no hiccups on the call quality and connectivity. It is extremely great and clearly worth all the investment.
Scotty Hunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The overall call quality on a desktop or laptop while on a strong wifi [connection] is an absolute 10 out of 10. However, when a user switches over to a mobile device, especially one that is using a cellular connection rather than a wifi system, the quality takes a large dip in performance.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Overall, call quality is fine. I don't find it lags as much as Zoom, Teams, Skype, etc. Audio only is best, as with all software. I honestly don't give the call quality much of a thought, which I suppose is a testament to its ease of use and lack of problems.