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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
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User friendly VoIP

9 out of 10
December 11, 2023
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …
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How GoTo Connect Differs From Its Competitors

All in One Platform

Featuring a single administration interface vastly simplified our IT management tasks, such as user provisioning, configuration, and troubleshooting. Our IT administrators benefit from having a centralized hub for managing various communication aspects. The consistent user interface across …
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All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management …
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Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also …
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Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote …
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All in One Platform

We use GoTo Connect as both our text messaging software and phone provider for dealing with our clients. It is essential to the success of our company. We use the text function, which lets us transmit and receive documents electronically, to communicate with our clients and potential clients …
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All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.
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All in One Platform

My experience is awesome as I mentioned before its easy to use very friendly maximum number of participant can join live stream and best thing is screen sharing where we can easily identify the issue within the organization
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All in One Platform

The on boarding process for go to connect was very easy for me and my team members so considering the IT part it's very easy for us in case of go to connect as all the features are available at single portal like call meetings and messaging, we don't have to hop from screen to screen for using …
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All in One Platform

As GoTo connect provides the unified solution it gives a lot of reliability on one application only. So it saves a lot of time between switching applications for different task. As its is easy to use with all its feature it takes a presedence over other calling and messaging applications.
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All in One Platform

I love the adaptability that GoTo offers me. I can roll out practically any improvement to my telephone setup under the sun through the simple to-utilize administrator entryway. Being able to make changes to my telephone framework on the fly without reaching an external telephone manager has been …
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All in One Platform

Fairly well. We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. However, it is not as of yet on par with virtual meeting solutions such as Teams or Zoom.
We use other solutions where deeper functionality, for both presenters and attendees, is …
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All in One Platform

You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions
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All in One Platform

GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily …
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All in One Platform

The experience with the product has been pretty good so far. The teams have adopted the platform very quickly and it has now become one of the top five most important tools for us because of our dependency on us for daily meetings, messaging, calls - audio and video, etc.
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All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all …
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All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …
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Tangible Impacts

The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new …
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Product Differentiation

I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple …
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All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.
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All in One Platform

My experience with GoTo Connect has been overall very positive. Everything in one place makes it much easier and user-friendly for the entire organization.
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All in One Platform

Before the consolidation of several GoTo products from their original owners, we never saw GoToConnect as an all inclusive system for phones, meetings, and messaging. We used various standalone messaging platforms such as Slack, HipChat and Teams based on user experience and functionality. …
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All in One Platform

We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.
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All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …
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All in One Platform

To find a phone that does most if not all that you need in a business is a blessing in disguise. It is very customizable and easy to configure. The excess codes that are usually needed is not something that you have to worry about when you are using GoTo
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All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (157)
    8.8
    88%
  • Message alerts (159)
    8.4
    84%
  • Directory of employee names (150)
    8.3
    83%
  • Call reports (143)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Quality Assurance
Information Technology & Services Company, 10,001+ employees
Verified User
Analyst in Quality Assurance
Computer Software Company, 51-200 employees
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Pricing

View all pricing

Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8
Avg 8.3
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

GoTo Connect Downloadables

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
September 22, 2022

GoTo Connect Review

Verified User
Executive in Other
Veterinary Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
10
I was not involved with the deployment and implementation when originally purchased. I have been involved with every upgrade since and would rate that experience as a 10. Everything we've done since the initial deployment, such as adding a contact center was easy and done on time with friendly and knowledgeable people.
July 20, 2022

GoTo Connect meets your VOIP needs

Shanna Kostopulos | TrustRadius Reviewer
Shanna Kostopulos
Paralegal/Supervisor
Summit Conversions (Legal Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
9
GoTo Connect was easy for our office to implement installation and train our employees. IT was able to conduct remote set up and training for our virtual employees with ease. The process overall was fast and required minimal trouble shooting. Our employees were able to switch to this system from another with no problem.
July 18, 2022

Simple, Clean and Supportive

Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Laura Samoisette, LEED AP, WELL AP
High Performance Division Project Manager
Resilient Buildings Group, Inc. (Renewables & Environment, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
8
I was not personally involved with the deployment situation, but as far as giving access (links, information and otherwise) to employees, all seemed to go smoothly and there was nothing negative to report on the matter.
July 12, 2022

You should use GoTo Connect (formerly Jive)

Verified User
Technician in Information Technology
Legal Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
10
Throughout the whole setup and deployment process, I was on the phone constantly with their support team to get assistance with configuring all the relevant features of the system. Every time, not only was I able to get a person on the phone quickly, but they were always very helpful and friendly. They always made recommendations that improved on what I thought I was doing.
July 12, 2022

GoTo Connect is rock solid, affordable, and I highly recommend it ... No "Jive". :)

MW
Michael Wilson
President
Post Hill Press (Publishing, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
8
I rated deployment an 8 instead of a 10 because I would have preferred to be able to use their online documentation to fully implement and configure our phone system. But it was a bit confusing. Had I needed to rely on this only, I may have rated this portion a 2 or a 3. However, once I contacted support, within minutes I had a friendly support agent on the other end of the phone to patiently answer my questions and explain things I did not understand. This boosted their rating considerably. Their support is unmatched.
July 12, 2022

We're Connected to the Matrix with GoToConnect

Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
Agency Principal
CityScape Insurance, LLC (Insurance, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
9
Implementation was fairly easy and porting our number was quicker than anticipated. Our CSR was very knowledgeable and provided concise timelines, addressed my initial questions, and overall the process was painless. After speaking with several other companies I decided to move with GoToConnect and have been satisfied since.
June 24, 2022

Cheaper Powerful Alternative to the other VOIP Providers. A-

Verified User
Director in Marketing
Marketing & Advertising Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
9
The implementation of the GoTo Connect system has been a breeze and the customer support was extremely helpful with our international employees who needed configuration setup to receive and make outbound international calls using various country codes. The installation was a breeze using our existing internet service and just plugged in the new phones, connected to the internet, and retrieved our configuration profiles for each user.
June 08, 2022

GoTo Connect is the go to cloud PBX.

Aaron Hodson | TrustRadius Reviewer
Aaron Hodson
VP of IT Systems
LION (Apparel & Fashion, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
8
Communication could be better about dealing with a local telco. If not familiar with the process could use a little more hand-holding at the beginning on how to get local telco companies to work with you. Once you are familiar with telecom and all the hoops the local telecom companies make you jump through the support GoTo provides on their product side is perfect.
February 21, 2022

GoTo Connect- You Get What You Pay For!

DB
Dominique Bonsell
Customer Support Manager
Evoca TV (Entertainment, 11-50 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
5
GoTo Connect was implemented on time but with very little assistance or training. Their original knowledge base was difficult to navigate and convoluted. Some features were difficult to turn on without assistance from their support team even with instructions in their KB. Several times I've had to reach out to support, and in my opinion, they can be difficult to work with or seem to not completely understand their own product.
December 16, 2021

A highly specialized tool for video conferencing.

Donna-sue Carpenter | TrustRadius Reviewer
Donna-sue Carpenter
SMS Routing Manager
Telintel (Telecommunications, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
9
It is professional software allowing us to extend the desktop wirelessly which assisted us a lot during our group meetings. But it is quite specific for IOS and doesn’t work for android devices. Despite having this flaw we love this software and are highly satisfied with its working and I would recommend others too to go for this smart solution.
November 23, 2021

GoTo Connect All Around Great System

Robert Copeland | TrustRadius Reviewer
Robert Copeland
Vice President of Client Services
BOLD Integrated Payments (Financial Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
9
The deployment of the system is very easy. They have dedicated staff to help implement the phone system as well as a really good knowledge base. I also found the library of videos to be very helpful. It is so easy that I had to only ask one question and the rest I was able to do by myself.
October 14, 2021

A Convenient Tool for Video Meetings and Communication!

Sylwester Lyga | TrustRadius Reviewer
Sylwester Lyga
Senior Researcher
The University of Edinburgh (Research, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Ease of Deployment
8
It provides easy implementation and we just have to buy the license and there was no other formality we have to do for its deployment. Our IT team hasn't even faced any problem, although I wasn't involved in its implementation, the team told us about the ease and its support team was helpful, too.
September 26, 2021

GoTo Connect (formerly Jive) Review

Mohsin Shah | TrustRadius Reviewer
Mohsin Shah
Digital Marketing Executive
New India Metal Works (Mining & Metals, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
10
The remarkable feature of GoTo Connect (formerly Jive) is its superb phone call feature that enables a swift connection with my colleagues and clients. Moreover, GoTo Connect (formerly Jive) has [great] customer support that is very rapid.
September 26, 2021

GoTo Connect (formerly Jive) is a great option in a remote world

Scotty Hunt | TrustRadius Reviewer
Scotty Hunt
National Account Manager
120Water (Environmental Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Deployment
9
As a cloud-based system, the implementation of GoTo Connect (formerly Jive) was not very difficult. The provisioning of users was very seamless and easy to add accounts as we filled more seats within the company. Support is good from a human-to-human standpoint, but the actual mobile support technologically leaves some things to be desired.
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