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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
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User friendly VoIP

9 out of 10
December 11, 2023
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (157)
    8.8
    88%
  • Message alerts (159)
    8.4
    84%
  • Directory of employee names (150)
    8.3
    83%
  • Call reports (143)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.5
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.3
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(314)

Attribute Ratings

Reviews

(1-25 of 38)
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September 22, 2022

GoTo Connect Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was not involved with the deployment and implementation when originally purchased. I have been involved with every upgrade since and would rate that experience as a 10. Everything we've done since the initial deployment, such as adding a contact center was easy and done on time with friendly and knowledgeable people.
Shanna Kostopulos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect was easy for our office to implement installation and train our employees. IT was able to conduct remote set up and training for our virtual employees with ease. The process overall was fast and required minimal trouble shooting. Our employees were able to switch to this system from another with no problem.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I was not personally involved with the deployment situation, but as far as giving access (links, information and otherwise) to employees, all seemed to go smoothly and there was nothing negative to report on the matter.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Throughout the whole setup and deployment process, I was on the phone constantly with their support team to get assistance with configuring all the relevant features of the system. Every time, not only was I able to get a person on the phone quickly, but they were always very helpful and friendly. They always made recommendations that improved on what I thought I was doing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I rated deployment an 8 instead of a 10 because I would have preferred to be able to use their online documentation to fully implement and configure our phone system. But it was a bit confusing. Had I needed to rely on this only, I may have rated this portion a 2 or a 3. However, once I contacted support, within minutes I had a friendly support agent on the other end of the phone to patiently answer my questions and explain things I did not understand. This boosted their rating considerably. Their support is unmatched.
Matthew Gehrman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Implementation was fairly easy and porting our number was quicker than anticipated. Our CSR was very knowledgeable and provided concise timelines, addressed my initial questions, and overall the process was painless. After speaking with several other companies I decided to move with GoToConnect and have been satisfied since.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The implementation of the GoTo Connect system has been a breeze and the customer support was extremely helpful with our international employees who needed configuration setup to receive and make outbound international calls using various country codes. The installation was a breeze using our existing internet service and just plugged in the new phones, connected to the internet, and retrieved our configuration profiles for each user.
Aaron Hodson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Communication could be better about dealing with a local telco. If not familiar with the process could use a little more hand-holding at the beginning on how to get local telco companies to work with you. Once you are familiar with telecom and all the hoops the local telecom companies make you jump through the support GoTo provides on their product side is perfect.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect was implemented on time but with very little assistance or training. Their original knowledge base was difficult to navigate and convoluted. Some features were difficult to turn on without assistance from their support team even with instructions in their KB. Several times I've had to reach out to support, and in my opinion, they can be difficult to work with or seem to not completely understand their own product.
Donna-sue Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is professional software allowing us to extend the desktop wirelessly which assisted us a lot during our group meetings. But it is quite specific for IOS and doesn’t work for android devices. Despite having this flaw we love this software and are highly satisfied with its working and I would recommend others too to go for this smart solution.
Robert Copeland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The deployment of the system is very easy. They have dedicated staff to help implement the phone system as well as a really good knowledge base. I also found the library of videos to be very helpful. It is so easy that I had to only ask one question and the rest I was able to do by myself.
Sylwester Lyga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It provides easy implementation and we just have to buy the license and there was no other formality we have to do for its deployment. Our IT team hasn't even faced any problem, although I wasn't involved in its implementation, the team told us about the ease and its support team was helpful, too.
Mohsin Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The remarkable feature of GoTo Connect (formerly Jive) is its superb phone call feature that enables a swift connection with my colleagues and clients. Moreover, GoTo Connect (formerly Jive) has [great] customer support that is very rapid.
Scotty Hunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a cloud-based system, the implementation of GoTo Connect (formerly Jive) was not very difficult. The provisioning of users was very seamless and easy to add accounts as we filled more seats within the company. Support is good from a human-to-human standpoint, but the actual mobile support technologically leaves some things to be desired.
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